Customer Reviews for Wojos Bait & Tackle
(U-Haul Neighborhood Dealer)

1,427 reviews

4245 13th St   Saint Cloud, FL 34769

(407) 957-1111

Location Hours

  • Mon: 8 am - 5 pm
  • Tue-Sat: 7 am - 5 pm
  • Sun: 7 am - 4 pm

Services at this Location:

Contact Us

(407) 957-1111

4245 13th St
Saint Cloud, FL 34769

Services at this Location:

Location Hours

  • Mon: 8 am - 5 pm
  • Tue-Sat: 7 am - 5 pm
  • Sun: 7 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thank you for a great experience

Chris R. 
Rating:
5.0

Was charged for an extra day although I dropped the truck off 2 hours early. Had to jump through hoops to get my 40 dollars back but didn't get refunded for the other extra 17 dollars I was charged

Patrick M. 
Rating:
5.0

Fastest time in and out for a Uhaul rental. Manager and staff were so friendly and helpful. Will definitely come back here if I have to rent again.

Kathryn R. 
Rating:
5.0

Customer did not leave a comment.

Terri H. 
Rating:
5.0

Customer did not leave a comment.

CRAIG P. 
Rating:
5.0

Customer did not leave a comment.

VICTOR S. 
Rating:
5.0

The Best

RENE H. 
Rating:
4.0

Customer did not leave a comment.

connie F. 
Rating:
1.0

Customer did not leave a comment.

Margarita P. 
Rating:
5.0

Thanks.

Mateo L. 
Rating:
5.0

Customer did not leave a comment.

omar M. 
Rating:
5.0

Front suspension needs work, a little loose.

angel A. 
Rating:
4.0

Customer did not leave a comment.

carolina R. 
Rating:
5.0

Easy check out and check in. Representative was very helpful. Truck was clean and ran great. Will use this location again in the future.

Mark A. 
Rating:
3.0

the truck less than a quarter tank of gas when I received it. the tow trailer straps kept coming lose. a very dangerous situation.

Dennis F. 
Rating:
4.0

Customer did not leave a comment.

Antonio R. 
Rating:
3.0

Interior was clean but had a funky odor, like old vaping residue. Exterior was not clean. Love-bug season is now. Van should be serviced for wheel, steering, and break alignment. The van pulls to the right while driving, and one time needed to hit the breaks fairly hard and the van pulled to the right very strongly. Times are tight financially, and when I asked for a refund or discount because I had provided more fuel upon return, the answer was a sarcastic no.

JEANNE E M. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
5.0

Friendly staff Easy in and Out and a pleasure to deal with

Robyn R. 
Rating:
5.0

Customer did not leave a comment.

Mary Angie F. 
Rating:
5.0

Nothing needs improvement!

eric T. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
4.0

The check out procedure is a little confusing. It would have been helpful had I known that i needed (not an option) to have an account and that was how the check out and check in procedure was going to be handled. Checking in was easier because it was similar to ckeck out.

LeeAnn L. 
Rating:
5.0

Great Employees!

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

VARRELL J. 
Rating:
5.0

Everyone at Wojo's is great! Thanks for a wonderful experience.

KATHRYN R. 
Rating:
5.0

Everything was smooth. Manager was great. She went above and beyond to help us. Will go to Wojo's if I ever need a Uhaul again.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Rene G. 
Rating:
5.0

it was an excellent experience

Valdezir D. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

kelly C. 
Rating:
3.0

Customer did not leave a comment.

Yahaira B. 
Rating:
5.0

Customer did not leave a comment.

Edwin R. 
Rating:
5.0

Customer did not leave a comment.

Joi M. 
Rating:
5.0

The transaction was flawless! 5-star service

Kenneth T. 
Rating:
5.0

Customer did not leave a comment.

franklin T. 
Rating:
3.0

It was a small location and I had to wait for 15-20 minutes to get help. I explained that the truck leaked and all the employee said was he would check it out and take pictures and get back to me, we never heard from anyone

jennfier B. 
Rating:
4.0

Customer did not leave a comment.

Heather L. 
Rating:
5.0

Customer did not leave a comment.

Alyssa K. 
Rating:
5.0

Very friendly,

Brent B. 
Rating:
5.0

Employees and manager were wonderful! Would definitely recommend. Also, open 8am-4pm on Sunday!

Kathryn R. 
Rating:
5.0

The owner is very polite and helpful. I would definitely rent U-Haul from this location again.

Chamroeun R. 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
5.0

The U-Haul online check-in and return online services are terrible. We are glad someone was on-site to help us out. The customer service on this location (forgot the lady's name working Saturday morning) was amazing! We were in and out in less than 5 minutes. The truck was dirty inside. Above all great experience with this location and the customer service they provided.

Samuel S. 
Rating:
1.0

The truck was barely running. We were afraid it wouldn't even make it to our destination. We called uhaul and they said the only thing we could do was call roadside assistance if it really broke down. No compensation for the problem and we were told we couldn't drop it off at a different location closer. I wouldn't use uhaul again.

Kirstin L. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Wojos has the best customer service! Greats staff. I've rented from them 20 or so times now. However the truck which is not maintained by them was not good. The inside cargo area leaked in multiple places causing many of my boxes to be damaged. When braking, the whole truck went hard right. The steering was extremely loose.

Jonathan H. 
Rating:
4.0

Customer did not leave a comment.

jackie S. 
Rating:
5.0

Customer did not leave a comment.

milva S. 
Rating:
5.0

Customer did not leave a comment.

LuisA T. 
Rating:
4.0

Everything is okay

Anthony V. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
4.0

The After hours Truck return gave me an issue , i was frustrated because my phone kept stopping while i tried to answer the questions on the key drop box . Just dropping of the key and contract should be good enough , especially after dark

redell H. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
4.0

Customer did not leave a comment.

JERRY L. 
Rating:
5.0

Very good costumer service

WILDEN R. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
3.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

Before we left the pick up site we tried to open the back room door but we could not get it to unlock. The office closed and staff left before we could tell them. So we were stuck with an unusable truck for Saturday and Sunday. We thought it best to drop the key off in the drop box. Your records will show zero mileage. We cancelled the visa payment and don't expect to be charged under these conditions. Thank you.

THOMAS F. 
Rating:
5.0

All good

RAUL S. 
Rating:
5.0

It was all great. No complaints

JANET B. 
Rating:
5.0

Always a pleasant renting experience. The employees and Manager are wonderful! They always go above and beyond.

KATHRYN R. 
Rating:
5.0

Customer did not leave a comment.

Linda R. 
Rating:
4.0

While the equipment was clean, it was old. The latch on the back door kept giving problems. We had to go back to the agent to get him to help with closing the door. Additionally, the app for checking out (not the agent's fault) just would not work. I took pictures of the dashboard about 10 times but they would not upload to allow me to complete the process online. I returned the truck last night at about &;30 p.m. The stated mileage on the receipt is correct but the gas contents are wrong - I left it at between 7/8 and the other marker to the right.

Paul W. 
Rating:
5.0

Quick and easy checkout. Wonderful staff. Clean truck. Will rent here again.

KATHRYN R. 
Rating:
4.0

The rental location have a great customer service, but the trailer was real dirty inside,,

Jesus G. 
Rating:
4.0

Im very grateful to this location of uhaul. The manager and the assistant both helped me make my experience better and quickly fix the problem I had with the truck.

Ricky J. 
Rating:
5.0

Customer did not leave a comment.

Casey S. 
Rating:
5.0

Customer did not leave a comment.

RAMON C. 
Rating:
5.0

Customer did not leave a comment.

LISA T. 
Rating:
4.0

Customer did not leave a comment.

Angelita P. 
Rating:
5.0

Have more trucks available

Yveline F. 
Rating:
3.0

Big improvement is that we shouldn't pick up a truck with only a quarter of a tank a gas in it the truck should've been full

VENUS E. 
Rating:
5.0

fast and excellent attention

AURELIO O. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Excellent

LYDIA P. 
Rating:
5.0

Customer did not leave a comment.

BRYAN M. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

ANAMERCEDES C. 
Rating:
5.0

a1

Aldo V. 
Rating:
5.0

the truck that was rented had a slight fault.

Albert S. 
Rating:
5.0

Customer did not leave a comment.

HECTOR L. 
Rating:
5.0

Customer did not leave a comment.

guillermo B. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

Nothing..the man that help me was great. Attentative to getting me setup, easy work with, and personable. Highl vrecommend his location.

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

LAVENIA H. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
1.0

I was charged 79/cents a mile while it (stated) clearly that Monday - Thursday it's @ 69/cents a mile. I also mentioned it to the gentlemen behind the counter yet they still charged me more. I always rent from Uhual & specifically focused on this rental since it was a far trip that I know would include over 250 miles. I also got charged the check in charge of $20-25 when I explained that I was denied the location while trying to take a picture of Truck parked. It wouldn't allow me to keeping going with the process. I would like to get reimbursed since I don't want to have to go to another resource. We always are helping people move and need the Trucks.

DANIEL O. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL C. 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN M. 
Rating:
5.0

Nothing! The manager was terrific!

marvin M. 
Rating:
5.0

Nice and courteous. Very helpful.

Shaikh W. 
Rating:
5.0

Todo Exelente

RENE H. 
Rating:
3.0

Customer did not leave a comment.

raul V. 
Rating:
5.0

I don't remember his name but the associate st the store was very nice and knowledgeable

JEANMARC C. 
Rating:
3.0

I had issue with pickup from original location due to not being set up for off hours pick up. This almost made me miss my movers but they were able to find a new location

BRITTANY N. 
Rating:
5.0

Customer did not leave a comment.

Krystal M. 
No reviews have been submitted for this location.

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