The woman that was there did not know how to do the rental, so I spoke to the manager on the phone, who also told me it was more than what it was saying online and insisted I had to pay a deposit. In the end I only paid what I expected and got the trailer.Alexia S.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JOHN Y.
The location was completely unorganized. They were not aware of my online reservation. They kept wanting me to "sign paperwork" when I had already completed everything online and PAID for the truck! When I texted U-Haul through the mobile app, the only advise or assistance they gave was "keep showing them your phone screen". We were over and hour behind schedule moving my mother in law due to the process. I will not be recommending UHUAL ever again.Benny B.
The uhaul storage area was unorganized andI a kind of a mess. The gas station/carryout was crowded and somewhat messy. A gas station, not particularly inviting. The lady behind The counter was friendly, just took the keys and said thanks. I like a drop off in Campton, this is a upgrade from the store and lock location that was previously used.FREDERICK B.
Mary was very knowledgeable and helpful. It was a very easy to make arrangements for my move. The truck was very clean and ready to go.nancy C.
The truck was not clean at all. It looked as if it hadn't been wiped out or cleaned in months. The seats were disgusting. The floorboard looked like someone had went swimming in mud. The pickup process was easy, and the location was in an accessible location.Natasha T.
Great ServiceJAMES C.
Trailer has grass all over the outside and dirt in the insideRICKY F.
Customer did not leave a comment.Sheng C.
The pickup place acted like that I was an annoince by using them as my reservation place to pick up my reserved trailer, and they didn't help me hook it up or check anything, gave me a trailer#, and said it's out there somewhere, it also was dirty on the inside, and didn't have my reserved furniture pads, and when I asked about that, the customer said if it ain't in it, I'm sorry but we don't have nothing to do with that, very disappointingDonald M.
Keep up the good work I will highly recommend this place.thomas S.
Personal care while paying strict attention to detail just rightBryan L.
I had a reservation for a 9 am pickup and was there on time was told the lady I needed to see wouldn't be in till 10 am to come back, then they couldn't find my reservation finally after got everything done and paid by the way I ask if the dolly I rented was in the truck and was told yeah only to get all the way to my former home and no dolly so had to go all the way back and literally had to help the staff search through all the trucks to find in all this out me behind schedule over 3 hours. Horrible experience I'll never use uhaul again!!!!Scarlet S.
Only one person at the location knows how to handle uhaul business and they are not always there during business hours.Vickey R.