Customer did not leave a comment.JAMES HARRY P.
Customer Reviews for Wolfgang And Edwards HD Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Upon arrival for my pickup, no one was at the entrance. I called and the employee who answered did not speak clearly. When I found him in an office deeper in the building he was on the phone and did not greet me. The entire building smelled of cigarette smoke and was difficult to breathe. There was a sign that said masks were required, but he did not wear a mask during the entire check in. The process took very long. When it was complete and he helped connect the trailer, he smoked a cigarette the entire time we were outside. The running lights did not work, so we tried a different trailer. On the second trailer, no lights worked. Those were the only two options, so we used the trailer where most lights worked. Overall, it was a very unprofessional experience and I did not appreciate that he did not wear a mask and smoked in my presence.Theresa L.
The dolly did not have lights, the tie downs did not work properly. I had to wait an hour while they re-wired it. During the trip, the rachets kept coming undone. I almost lost the car. Thank god for the chains. This dolly cost me over 4 additional hours in road time. I would NEVER rent one again. The stress factor is way too high.Robin T.
The ramp that you pull down was full of dirt. Had to clean it first before we could use ut.Suzanne R.