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Donna E
Customer Reviews for Wood Mini Mart Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We had to drive 40 min to location. Initially was supposed to be local pick up
Christian LLoud music playing. Difficult to hear attendant.
Raymond HI never received my receipt when I return the truck, and was over charged. The location was not properly trained how to complete my arrival and returning the truck. I’m still waiting on customer representative to return my issues vea email. Due to the over charged.
grisel rI had ordered a furniture mover, furniture pads, and dolly. None of those things were available to me, making my move much more difficult and precarious for the furniture. The truck was old and I feared it would not make it to my destination although it did. The staff were not helpful what so ever. The music was so loud in the location I could barely hear the employee.
Laura EThe location itself was fine. However, UHaul changed the location of my UHaul pickup twice, including the night before my pick-up. This is despite me putting in a reservation in St Charles a month ahead of time. We had to drive well past a local UHaul Storage location that had countless UHauls available to pick up a UHaul at a gas station. Very poor customer service.
Michael GJust a poor system, no papers to sign, not really explained anything. But no issues just not the best process
AnnMarie LAbsolutely pathetic. The lady at the BP gas station can not even speak english properly let alone handle a uhaul drop off. she made me miss my bus and had no clue as to what to do.
RIESE HWhen I tried to pick up the truck the person that was taking care of me had no clue what was going on. The odometer more than what was on the contract. When I tried to return the vehicle the person that was there had no clue was going on , she tried to call the owner of the store, he seemed to not care about the situation. When I talked to him he only asked if I put fuel, I asked if I was supposed to get paperwork or sign something he only replied that I would receive an email. After this spectacle I would not recommend or use uhaul again.
Robert HIt was very confusing. Noone new what to do and the 1-800 number was not helpful either.
Catherine DThis dealer since it was new, didnt seem to know what to do. They had to call the owner for instructions. I was afraid to actually leave the truck. But it all turned out well
Anna G