Customer Reviews for Woodcraft Furniture

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Woodcraft Furniture

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KASEE H.
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When returning a vehicle do inspections with customer making sure it's clean and no dent and scratches etc. if I hand the keys over anything could happen before employee gets to look at it

MICHAEL M.
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Truck was easy to get and easy to rent .

HOWARD W.
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Customer did not leave a comment.

Patrick C.
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easy to use, highly recommend!

AMY S.
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Kelli D.
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Steven D.
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Tyler D.
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I rented a truck and 2 peoples to help me move and i call to confirm that they say they meet me at the house at 11:00am but no one show up and call them but no answer then i call haul for help but they told me to talk to other third party i wait like 40 minutes no one pick up the phone. So no way I can't get my money back. So i have to call my credit card to stop the payment so hope i can get my money back so in all I rent a truck for nothing

Clarence W.
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Christopher G.
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Mark H.
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John P.
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The tire strap was well worn and actually came loose on one side during transport

Richard L.
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Danny C.
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Darryl S.
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Sonny B.
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Ana A.
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James G.
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Window washer was empty, could have used it in the morning.

Syzanne T.
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This locations hours are limited. Had to rush to make sure vehicle returned on time. Unable to do all I might have if hours better.

Kevin H.
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Roberta R.
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yvonne W.
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I was very pleased, as I showed up close to closing time..I was helped immediately ..

Andrew S.
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Terrence K.
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Clean and well maintained vehicle with friendly service. We returned after hours but didn't realize that we needed to have the u-haul app loaded to process the return. The folks at the Woodcraft Furniture location were very helpful and made sure we were charged properly. If your'e going to return after hours, make sure to load the app!

James O.
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Very professional and great customer service

Kris B.
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Excellent all around using the after hours pick up and drop off.

Todd B.
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Easy check in, ample parking, clean equipment.

Robert V.
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James R.
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TROY J.
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Robert F.
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leona L.
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Great experience and I would rent from here again. Thanks!

Joel S.
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JAMES G.
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SCOTT S.
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Great place. Very clean and the trucks are in great shape.

Barbara C.
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Jim E.
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I've filed a formal review of service due to extreme complications associated with keyless entry process. Uhaul corporate has significant issues to resolve with this process which could be an advantage in the COVid environment if done properly. Currently waiting for GM to return call, ironically the GM is given up to three days to return the call. Say what? This clearly is a poor reflection on the company and validates the poor customer service received yesterday from multiple reps. It starts at the top and rolls throughout the organization. Look forward to hearing from the GM, tick / tock.....#2756192

Azat N.
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CAROL L.
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The gas tank gauge was slightly below full. I photographed it. Throughout the trip, the gage fluctuated. This is very confusing when filling the tank with fuel for return. This should be fixed so the consumer knows the exact reading.

BRITTANY F.
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Jerry C.
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Nothing could be improved. They do a great job.

umeshbhai P.
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David H R.
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James F.
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I did not take the truck to Ohio.

Thomas M.
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Justin C.
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Gregg J.
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I was charged for 3 dollys but only 2 were in the truck

Ronald S.
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Amy W.
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Very easy process. Would rent here again!

Andrew L.
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Karen B.
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Manjit M.
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i did what i was told to load the trolly in the back of the truck when returned, and they sent me a note I was in error, how can they miss that when they should be checking in the trucks.

Shaojie W.
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Richard R.
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Richard T.
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Very very easy to rent and return, if I need I will rent again

walter J.
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Well done, simple.

Caleb G.
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Patty E.
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I would definitely recommend this uhaul location. The gentleman was super nice and explained the agreement, pricing, and truck usage thoroughly.

Kris L.
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Michael G.
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I had to carry out the blankets from the shop, would have been nice if they were already in the truck bed.

Fred E.
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Nothing I can relate to. The staff was very friendly and accommodating. Very good experience.

Craig H.
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I felt like I was on my own. If I did have a question I wondered if I would have had to call your service center.

Carl N.
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Kayla M.
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Colin V.
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Trailer worked but had a bad vibration. Phone number to contact U-Haul at this location 513-336-6988 did not work at all. It rang with no answer. I had to use the direct line to the Woodcraft Furniture store the attendant gave to me on-site of 513-573-7001.

Manish P.
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For online rental process, Instructions on the email are very clear about picking up the vehicle but are not as clear for returning the vehicle. There should be a note marked in Red - "You should be at the u-haul location while processing the return online" as one can return online only if they are the the location other wise it won't allow you.

Julie M.
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Fast and courteous service. It was also very close to my home . I will definitely use this location again.

Mildred G.
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U Haul smelled like cigarettes!

Jameson H.
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Quick and easy pickup and after hours drop off was a breeze, thanks.

ABIGAIL S.
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Kash B.
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Deborah G.
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Final bill was higher than expected but van was perfect size for our needs & a good ride! Staff @ woodcraft were very nice!

Alexey S.
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Matthew A.
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Todd B.
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Frank D.
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Tyler D.
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Stephen S.
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The process was easy. I had to extend my time of the rental and that was not easy. There should be a phone number on the app to call to make this happen or allow a means to change your return time through the app.

Kimberly M.
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Brian M.
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Little knowledge of the equipment and didn't explain how the braking system worked. So i assumed it didn't have any. Had to drop off the trailer early after it put my family and other people on the road at great danger due to the braking system not functioning a steep decline in the road. I will be filing a separate complaint for damages done to my vehicle after getting the brakes inspected/repaired. This has been the worst and most danger experience I have ever had in moving.

scott D.
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Kimberly W.
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Phil H.
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gary E.
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The U Haul website crashed while trying to complete pickup This has happened two other times with your company. Causes unnessasary delays. The pickup site folks were great.

Amy B.
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Nicholas M.
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Jay C.
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Jim G.
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Kelly T.
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Pick up location was close & convenient. Friendly & prompt service. Truck was perfect for our needs. It was a newer truck so I was pleased I wasn't driving a truck with a million miles on it!. Would definitely recommend!! And so much cheaper to rent from uhaul than use a moving company!

James R.
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Nothing. Good location, fast check-out and check-in.

Iman G.
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I live in Mason and wanted a location in the Mason area. I called Woidcraft location to be told no trucks availabile at this location/Mason, so within 5 minutes I called another location far from where I live and they told me Woodcraft location has some and booked it over the phone. So I went to Woodcraft location and picked it up. I am wondering why they say no availability while they have some??

Jianguo Z.
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The online verification process is so slow

Howard C.
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Jeffrey W.
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Will rent from you again! Nice people and not too far from where we live!

Juan R.
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Patrice R.
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Margaret W.
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These folks knew exactly what they were doing, were easy to find, and incredibly helpful.

James M.
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Great service. Very helpful.

William A.
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Customer did not leave a comment.

linda G.
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No reviews have been submitted for this location.

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