Customer Reviews for Woodcraft Furniture
(U-Haul Neighborhood Dealer)

331 reviews

1065 Reading Rd   Mason, OH 45040

(513) 336-6988

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(513) 336-6988

1065 Reading Rd
Mason, OH 45040

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was fine!

John F. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Second time I've used them and will again soon..

chris V. 
Rating:
4.0

Customer did not leave a comment.

Howard M. 
Rating:
5.0

Customer did not leave a comment.

christopher H. 
Rating:
4.0

The app wasn't working. It would not load so I had to login and sign in online. Also when I picked the van up the dashboard said that the right rear tire didn't have enough air in it.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Glenn C. 
Rating:
1.0

Customer did not leave a comment.

OMAR A. 
Rating:
4.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Egor B. 
Rating:
1.0

The van was dirty, mud all over the inside of the cabin. The front desk Woman was rude, very unfriendly like she didn't want to rent me the truck. If I wasn't ready to just get my task over with I would've canceled my order and went somewhere else. I'll never go to this location again or recommend a friend.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Leslie C. 
Rating:
5.0

Customer did not leave a comment.

john A. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Outstanding experience!!!!!

Cheryl S. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Joel K. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
4.0

Customer did not leave a comment.

Peter E. 
Rating:
5.0

Customer did not leave a comment.

Brenda T. 
Rating:
5.0

The van I rented had low mileage. It started and ran good. The only thing I didn't care for was, there was several strands of what looked like dog hair on both seats and the floor.

ERIC G. 
Rating:
5.0

Customer did not leave a comment.

Greg K. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Staff was friendly and helpful in selecting the right vehicle.

GLEN S. 
Rating:
4.0

Was incorrectly charged for half a tank of gas when that was the level of gas showing when I picked up the truck. I disputed this charge when returning the truck on line process, yet was completely ignored and charged me anyway. Now I have to waste time to rectify. In future, call me if you don't agree.

JORGE S. 
Rating:
3.0

Customer did not leave a comment.

Daniel G. 
Rating:
1.0

I was charged for 2 extra days even though I dropped the truck off before the location even closed for the day and now I'm playing phone tag to try and get this resolved.

Roberto S. 
Rating:
2.0

Did not have supplies in truck that were requested. Took 3 calls to customer service to get dolly and blanket charges reversed. Mobile check in was a huge hassle.

Michael B. 
Rating:
5.0

The QR code did not work- it took us to a UHaul page that was not available. I did not have the Uhaul app at the time so couldn't check in the truck properly by taking pictures etc. Plus it was dark and raining so difficult to read instructions. I called the 800 Uhaul number later that evening and the Uhaul representative was very helpful. Like always, Uhaul did a great job!!

Susan S. 
Rating:
5.0

Customer did not leave a comment.

CARL F. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
4.0

Customer did not leave a comment.

Jonathan R. 
Rating:
4.0

Everything was great, however, i had ordered 20 furniture pads, and when i got there, they told me they didn't have any. That left me in a pinch trying to assemble blankets/sheets to protect the furniture i was moving. They should have called me 24-48 hours in advance to tell me vs. letting me know right when my move started. They did give me a partial compensation for this, so I did appreciate that.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Henry R. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
2.0

The app and overall process for renting a truck via the mobile app/u-haul website is not user friendly

ASHLEY R. 
Rating:
4.0

Customer did not leave a comment.

KSHITIJ P. 
Rating:
2.0

Customer did not leave a comment.

BARBARA C. 
Rating:
5.0

Nothing to suggest. Check in/ Checkout process was efficiently managed.

Charles V. 
Rating:
1.0

The before & after hours pick up and drop off system was awful. Very painful process…

Andre B. 
Rating:
5.0

Customer did not leave a comment.

SANDRA H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
1.0

The cargo truck I rented was not there. The location was changed at the last minute and they had nothing available. I had to change locations again and was given a ban not a truck which did not fit everything I needed. So now I will have to rent another truck instead of being done with my move.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

jonathan A. 
Rating:
5.0

No need to do anything

javed A. 
Rating:
5.0

Customer did not leave a comment.

Bonnie L. 
Rating:
5.0

So much info required to take the truck online - including a reference . Would be nice is that could be done in advance

Amy B. 
Rating:
5.0

Customer did not leave a comment.

CHANDRASHEKAR B. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
4.0

It was dirty in the back, front someone before is left key s and lid to container.. So was not cleaned or looked at before renting out. We of course vacuumed out the back before we took it back, so the next people would not have all the stuff on mat in the back..

Louis M. 
Rating:
5.0

Customer did not leave a comment.

WESLEY B. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
3.0

Customer did not leave a comment.

TINA E. 
Rating:
5.0

Customer did not leave a comment.

Emilio D. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

I couldn't figure out where the windshield wiper controls were. Perhaps a little chart/picture with wiper control, headlights control, where the hazard lights button is, etc. Thanks! Working with Woodcraft furniture for my rental was great. The people there were great!

Mary Lee K. 
Rating:
5.0

I've rented from this location a few times. Check out is easy. Everything was arranged in advance.

GINA G. 
Rating:
2.0

Booked 10-foot truck, but 15-foot one was provided. The truck was clean, but engine warning light was on, and I had to go to Sharonville to have it “fixed” (the light turned on again on next day). Personnel was very friendly though.

Ming T. 
Rating:
4.0

Customer did not leave a comment.

Jonathan R. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
4.0

Customer did not leave a comment.

RASHAUN S. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY D. 
Rating:
4.0

Customer did not leave a comment.

Nicholas W. 
Rating:
4.0

The company was available and made sure my equipment was ready. But.... The truck was not cleaned from the previous user. The inside of the truck was full of food crumbs. The cabin smelled of cigarettes and there were ashes in the door which was used as an ashtray. We had to drive the truck home to clean it out which made our moving trip 1 hour behind. I would recommend that anyone plan on cleaning the trucks from this facility before using. Yes, it was returned cleaner than we received it.

Rebecca H. 
Rating:
5.0

Nothing- process couldn't have been easier or more convenient. Person who helped me was friendly and competent. He completed the rental process via an app on a smartphone, which is a major improvement from typical uhaul locations which all seem to rely on technology from the 1990s.

ANDREW S. 
Rating:
4.0

Customer did not leave a comment.

james F. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

Nelson G. 
Rating:
5.0

Customer did not leave a comment.

HERBERT RONALD M. 
Rating:
5.0

Customer did not leave a comment.

Peng G. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN W. 
Rating:
5.0

Customer did not leave a comment.

Carolyn V. 
Rating:
5.0

Customer did not leave a comment.

Rick R. 
Rating:
3.0

Customer did not leave a comment.

Derek W. 
Rating:
1.0

Customer did not leave a comment.

DEVIN D. 
Rating:
5.0

Customer did not leave a comment.

Mohan K. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Mohammad A. 
Rating:
3.0

Customer did not leave a comment.

MARK O. 
Rating:
3.0

Answer the phone during business hours. Only get a recorded message over and over, no live people, no returned callback. You should always mention the 20$ fee for returning a unit when store is not open, its almost cheaper to keep the trailer an extra day. Other wise all was good.

DALE C. 
Rating:
3.0

Customer did not leave a comment.

ANDREW F. 
Rating:
5.0

No improvements needed, was exactly as expected.

BRIAN B. 
Rating:
2.0

There was no one to help me put the trailer on my truck and it was a 6 by 12 covered trailer. I hurt myself trying to lift it high enough for the hitch. Lifting a 150 pound tongue by myself is not very convenient. I was not told I would have to do it by myself until I called 15 minutes before my pick up time to make sure the equipment was there and by then I had no time to get anyone to help me. Therefore when I dropped it off I had to use a hydraulic Jack that my father had and set it on blocks of wood just to get it off of my car.i am very disappointed and will not rent from uhaul again unless it is from a main store.

Jessica R. 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

Barry H. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
3.0

Customer did not leave a comment.

tracy F. 
Rating:
4.0

Customer did not leave a comment.

SHAWN T. 
Rating:
5.0

This was the smoothest pickup and drop off i've ever had with UHaul.

Wilberto A. 
Rating:
5.0

Customer did not leave a comment.

Samuel S. 
Rating:
5.0

Customer did not leave a comment.

JAVON J. 
Rating:
2.0

My experience with U-HAUL is good. My concern listed and solved. About the location: trucks from this location was always clean before but this time, truck was messy but they cleaned it immediately after I reported. Even though I returned the key, they didn't close the contract for 2 days until I called customer service. That's a big surprise.

PADMANABHAM P. 
No reviews have been submitted for this location.

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