Customer Reviews for Woods Cross Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Woods Cross Self Storage

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Mark S. on

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The man at the service desk was not helpful. I would use a different U-Haul location in the future. We did a after hours pickup and the U-Haul phone customer service representative was extremely helpful when we picked up the truck. We appreciated her patience with us in using the U-Haul app.

Robin E. on

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You need better signage out front. At least have something with your address on it.

Dana S. on

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Customer did not leave a comment.

Wayne W. on

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Thomas G. on

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ALBERTO S. on

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CHRIS A. on

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Drop off location wasn’t a designated drop off location.

matt C. on

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I called the number on the storage facility multiple times. It was after hours and I could not locate the drop box. My wife and I both walked around the building and could not locate it. After and hour or calling them and Uhaul, no answers, we just left. I returned the next day to give the key to the employee there. Just like I had to take a picture of where I parked the Uhaul, there should be a picture of where the lock box is. The storage place had a new name from what Uhaul was telling me also, but the address was correct. So I am not sure if the new owners moved the drop box or what. But using the app for drop off and pick up over all was way cool, but very poor picking up and dropping off on the weekend (when everyone moves) with no support.

Steven S. on

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No one walked me around the truck to check damage or check that equipment was onboard.

Douglas Z. on

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Customer did not leave a comment.

Justin P. on

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It was a little confusing finding someone there as it was Saturday and the office was actually closed. Fortunately the manager saw us there and came and opened up the office and took care of the return. He was actually great and very friendly and fun to talk to. When scheduling the return online I didn't know that there was full service Uhaul location even closer to my destination than this location that would have been easier to find and do the return at, but it all worked out in the end so no problems.

Gavriel K. on

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Richard P. on

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Both locations were great. I would rate you website poor. It wanted me to drop off the truck at a location 10 miles farther away, and it wanted to charge me $10 more than the contract price.

JULIA N. on

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Jeff M. on

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Drew R. on

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Super quick and easy

Laurel J. on

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Truck was beat up and dirty. The tank was not 1/4 full like they had recorded on the agreement. I had him change that to under a 1/4 tank manually. The truck was not at the pickup location I selected online and we got lost trying to find it. It was further out so I went over the 30 mile limit and the guy at the drop off charged me 50 cents for the overage. I think Uhaul should have waived that.