Customer Reviews for Woods Hardware Roselawn
(U-Haul Neighborhood Dealer)

175 reviews

7152 Reading Rd   Cincinnati, OH 45237

(513) 252-2520

Location Hours

  • Mon-Sat: 8:30 am - 5:30 pm
  • Sun: 11 am - 3 pm

Services at this Location:

Contact Us

(513) 252-2520

7152 Reading Rd
Cincinnati, OH 45237

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 5:30 pm
  • Sun: 11 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

very pleasant CSA. Thanks

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

SHEILA L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
1.0

I was changed to this location by a U-Haul rep a couple of days before pick up. However, they were not open when we were told we needed to check in inside the facility. Took almost an hour of troubleshooting with the U-Haul customer service to get the truck we rented.

Rohit B. 
Rating:
3.0

The place was closed, so I used the drop box

Camaya B. 
Rating:
5.0

Nothing everything was perfect

CHERICKA G. 
Rating:
5.0

Customer did not leave a comment.

Felsen B. 
Rating:
5.0

Always a great experience at this location and with the staff at Woods, this is why we rent from this location once per month and take time to select this location!

MARSALIS C. 
Rating:
5.0

Nothing

MELVIN W. 
Rating:
5.0

Can't say to much, other then awesome, just awesome, will always go to them again. Thank you

derrick G. 
Rating:
5.0

Customer did not leave a comment.

DEQUIESE J. 
Rating:
1.0

Where to start. First no one tried helping with hooking up the trailer. And the ball size of the trailer was 2" where as my truck was bigger so I had needed a different ball or trailer since I was already at a hardware store and it had already been am hour. I was just going to purchase one. But I definitely was not going to be paying that stores 20 dollars the store charged. Found one for half that. So by the time I got it straightened out it was almost 6 pm.which brings me to that garanteee that u-haul would not honor because of me having wrong size hookup. Oh and the trailer had no working marker lights. Still wouldn't give me that reservation garantee

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Tony S. 
Rating:
5.0

Always great customer service and a pleasant experience.

Simone C. 
Rating:
3.0

Customer did not leave a comment.

Robin R. 
Rating:
5.0

This has nothing to do with the location but I was not made aware of the " rental tax" that was added to the cost of the rental. This should have been included in the quote for the rental. The website should have included this change so it wasn't a surprise when I picked up the rental. If I was on a tighter budget it could have prevented me from using the equipment and would have been a major issue,

Captain B. 
Rating:
5.0

Wonderful staff, honestly the best U-Haul experience that I have had by far! Clean truck and equipment !!!

Simone C. 
Rating:
2.0

It took me about 2 hours to get access to the truck. First, I arrived and had to go inside to get the keys. Unfortunately, the truck had been used the night before and the key returned. The assistant manager there did not have a key to the return key box so I could not get access to the truck initially. While the assistant manager worked to try to find another truck at a different location, I got in contact with a U-Haul agent who attempted to get me a reservation at another location about 30-40 minutes north of my desired packing location. This reservation fell through due to the UHaul servers crashing. Finally, returned back to the store and the UHaul agent requested that someone get the key to the key return box so that I could use the original truck I was assigned. This resulted in me getting the key about a half hour later. Overall, again, took about 2 hours to finally get the truck from check-in to getting access to the truck. I acknowledge that a lot of this was just bad luck (servers crashing, assistant manager not having a key), but this really should never happen to anyone. I am appreciative of the staff at the location and the UHaul agent for being patient during the entire process though as I know it was frustrating for all involved. The assistant manager also seemed eager to make sure that this never happens again which is promising to me.

Anthony D. 
Rating:
1.0

Customer did not leave a comment.

Tonisha J. 
Rating:
4.0

Service was good

Aretha T. 
Rating:
5.0

The app that is being used is not working like its supposed to. You need a backup because we shouldn't have to wait so long due to the app. Have a fail safe. Technology is only good when it works, remember that.

Danielle B. 
Rating:
5.0

Customer did not leave a comment.

Kelli J. 
Rating:
5.0

Customer did not leave a comment.

Andrey P. 
Rating:
4.0

Customer did not leave a comment.

Nic P. 
Rating:
5.0

Customer did not leave a comment.

Lillian J. 
Rating:
5.0

I think it is very unfair how you all choose to muslead people on your online services. It doesn't make sense for a person to pick up a truck 6 miles away and not drop it off at the same location, when it's another 6 miles back. I am very displeased with the fact you charged me 117.00 for a 50.00 trip. I did NOT sign up for a one way. Your misleading online service forced me too. It is even more sad that you don't feel the need to rectify the situation. I have used U haul for years and this is my worse experience ever. I didn't move from city to city. I moved from neighborhood to neighborhood. You make millions of dollars, and you can't give a poor person like me $50 dollars back?? Now that's sadd This is a mark against uhaul not the pick up and drop off. They were nice and friendly men.

Alegra R. 
Rating:
5.0

It was great service all the way around. The pick up and the return. Very friendly, informative, and attentive.

Paula L. 
Rating:
5.0

I appreciate being able to receive professional service from the Woods Hardware store team. Thank you for being in the neighborhood.

SHARON C. 
Rating:
4.0

Anthony was patient. There was a long line and some complicated customers. He worked through the line swiftly while giving every customer the attention they deserved.

Tiesha B. 
Rating:
5.0

Customer did not leave a comment.

Kelli J. 
Rating:
5.0

Customer did not leave a comment.

Fernieck W. 
Rating:
3.0

Furniture pads and dolly weren't in truck. Store employees didn't know how to handle return quickly.

Shlomo H. 
Rating:
5.0

Customer did not leave a comment.

Yvette J. 
Rating:
5.0

Customer did not leave a comment.

Cindy P. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Victor V. 
Rating:
5.0

Customer did not leave a comment.

Kelly F. 
Rating:
5.0

These guys are great I go through every once in a while and they had me in and out of their store in five minutes.

Benjamin D. 
Rating:
5.0

Customer did not leave a comment.

Stanley B. 
Rating:
4.0

Customer did not leave a comment.

Rondell E. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
3.0

Customer did not leave a comment.

Kristen L. 
Rating:
5.0

Customer did not leave a comment.

Ryan O. 
Rating:
5.0

Great service at Roselawn Ohio location.

Douglas K. 
Rating:
5.0

Customer did not leave a comment.

Debra F. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Good Customer Service Experience From the Beginning to the End...

MARIAH E. 
Rating:
5.0

Anthony was a terrific help. As was the man who closed out my rental.

Sandra S. 
Rating:
3.0

Tell them about the online check in process, take them through the website steps on picking up the truck, also after hrs return

Charlene F. 
Rating:
3.0

Had an appointment to pick up truck at 8:00. Personnel were not on the scene to sign it out until 9:30. We have been using UHAUL trucks once a month for a couple of years. We are on a time constraint. Next month I guess I will have to confirm the night before. Not a happy experience this month!

Michael C. 
Rating:
4.0

The equipment was done, but the people at this location were really friendly and helpful

Alyse C. 
Rating:
5.0

Customer did not leave a comment.

Piper M. 
Rating:
5.0

Customer did not leave a comment.

Latucha M. 
Rating:
5.0

Customer did not leave a comment.

Stacy J. 
Rating:
5.0

Customer did not leave a comment.

harmenia W. 
Rating:
5.0

Customer did not leave a comment.

kenya T. 
Rating:
5.0

Customer did not leave a comment.

Alice S. 
Rating:
5.0

Customer did not leave a comment.

Brittany C. 
Rating:
5.0

Great Customer Service, friendly and helpful.

Tim S. 
Rating:
5.0

Very friendly, prompt and professional

John B L. 
Rating:
5.0

The guys at the hardware store are awesome!

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Ben W. 
Rating:
5.0

Customer did not leave a comment.

Angela W. 
Rating:
4.0

Customer did not leave a comment.

Eyonni T. 
Rating:
3.0

Everything was great except that I completely forgot to pick up the furniture pads that I rented. Still got charged for them though I never took them from the store.

Katherine T. 
Rating:
4.0

I reserved at one location but the trailer was available elsewhere and we were directed there instead. Not either location's fault, but rather corporate's. This was a confusing and stressful change in plans.

steve O. 
Rating:
5.0

Location was friendly and professional. The truck was ready as promised.

John A. 
Rating:
5.0

I changed my drop off location at the last minute, and they were very accomodating. Friendly, fast, fantastic. Thank you!

Sandy S. 
Rating:
5.0

Customer did not leave a comment.

Valerie M. 
Rating:
5.0

N/A

Liz S. 
Rating:
5.0

Doing the rental online was great I'm very pleased

Tiffany D. 
Rating:
3.0

The pick up process took a long time. The staff was very friendly, but their slowness put us an additional 45 minutes off schedule. Also, my appointment for pick up was 9am, but the site was not open until 10am which was frustrating when I was trying to beat the inclement weather coming in.

Rachel B. 
Rating:
5.0

The uhaul support folks are excellent and they explained what I wanted. I myself will book uhaul near future in this location. Thanks very much.

Sowmithri R. 
Rating:
4.0

Customer did not leave a comment.

roosevelt M. 
Rating:
2.0

Customer did not leave a comment.

Nathan G. 
Rating:
3.0

Customer did not leave a comment.

Jesse G. 
Rating:
3.0

Equipment was clean other than some mud in the cargo area, the rep upon noticing it offered something to cover up the mud. The return of the equipment was very problematic due to having internet issues. The web portal for the dealer would not load. This caused the return to take over 30 minutes. According to the rep at this location the problem would / could be corrected if u-haul would help in paying for better / faster internet access.

Mark D. 
Rating:
1.0

Trailer was broken and the previous renter didn't notify UHaul so I got the charge for it. Needing to speak to a supervisor but overall horrible experience.

Sumeet P. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

The gentleman who processed our reservation when we arrived at the store provided outstanding customer service. Friendly yet professional, efficient, and helpful. He was fantastic!

Sandra B. 
Rating:
1.0

Check the order thoroughly so you can make a good service and not waste your client's time.

Maria Gencel T. 
Rating:
5.0

Customer did not leave a comment.

Haley L. 
Rating:
4.0

The 24/7 mobile website was not working to check-in. I had to spend 20 minutes of my rental time talking to someone to try and check in. Otherwise, it was great.

Samantha D. 
Rating:
4.0

Customer did not leave a comment.

JROME H. 
Rating:
5.0

Customer did not leave a comment.

kathleen B. 
Rating:
5.0

Customer did not leave a comment.

artis G. 
Rating:
3.0

I had it one day but said i wanted it 2 days and still got charged 2 days and 2 days insurance the clerk did say to notify uhual because he didnt know how to change it so i maybe could get a refund?????

keara W. 
Rating:
5.0

Customer did not leave a comment.

lloyd L. 
Rating:
4.0

Check-out took a long time when I returned the vehicle, due to computer problems.

Kevin S. 
Rating:
5.0

N/a

Carla S. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP B. 
Rating:
5.0

Very fast and friendly

KEVIN H. 
Rating:
4.0

Lock on ramp broke off chains worn tire hold down worn on one side friendly people tho

SANFORD R. 
Rating:
5.0

Customer did not leave a comment.

Blair B. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Tomeka C. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey K. 
Rating:
5.0

It was a great experience. An employee of Wood's came outside to greet us when we pulled in the lot. It worked out well because we needed to buy some household goods so returning it to a hardware store is a good fit for both the customer and the business.

Deborah O. 
Rating:
5.0

Woods Hardware is a terrific hardware store and the management and employees are very service oriented.

David L. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top