Customer Reviews for Worcester Self Storage Downtown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Worcester Self Storage Downtown

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Amy M on

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There were issues with storage unit availability. Days before the move I was told there was no unit because the previous renters still needed it. I did not end up moving or needing storage anyway.

NYDIA E. on

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Customer did not leave a comment.

RYAN S on

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It was okay

RYAN S on

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It was good

RYAN S on

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It was good

RYAN S on

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It was good

jonathan w. on

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Uhaul has had the worst customer service, regional management, and traffic management. Will do my best to dissuade anyone from using uhaul in the future. I have tried to talk with Jorge and Will in the Boston area but no response other than "we can't do anything".

Tania D. on

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Sketchy-looking location but service was fine though very slow....just one guy on a laptop

mary ellen n. on

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Customer did not leave a comment.

Abhinav A on

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Good storage space but slightly rude manager.

Abhinav A on

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Good storage space but rude manager.

Sean F on

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Unit was clean. Service was good. No problems at all.

Jason L. on

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The guy running it was rude and crass almost the entire time. Any questions or inquiries about trucks were met with rude responses. While we were there, he hung up on a customer asking for assistance for possible truck sizes.

james g. on

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Customer did not leave a comment.

George H. on

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The U-Haul office and the Key-dropoff box was across the street from the lot where I had to drop off the truck, it was dark out and the lighting conditions for the area were very poor. It took me half an hour and a phone call to U-Haul to finally "notice" that the key drop off box was across the street.

Stephen C. on

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Located in old industrial area of Worcester if that doesn't bother you the location is fairly convenient. The truck was in good condition the staff working there was quick and helpful. I was in and out in about 5 minutes.

Karen J. on

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I made my reservation for a certain location and requested certain equipment. My reservation went through without a hitch, but without my knowledge, the location was changed and that location did not have the equipment that I requested. Which I didn't find out until I got there. My reservation was made a few days in advance and a UHaul rep could have advised me that my location of choice did not have what I needed. That way, I could have chosen another location instead of being forced to go to their location of choice that still did not have what I needed.

Kaylaann W. on

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Person was unavailable at drop off. Drop off location was very hard to find. When I called the number guy told me he was closed (2:30pm) he was very rude.

Tabatha L on

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Thank you! I got a call back checking to make sure all was well and everything!

Lisa M. on

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This was a very easy drop off location. Using the online drop off service. The location had cameras and appear to be safe and well marked where to drop the key.

Patricia B. on

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I was under the assumption I was picking the truck up in Douglas MA and found out at the last minute it was Worcester. I was TOLD when to get the truck which wasn't convient as I was working so had to change pick up to the next day. When I booked this on line I was given a $69 discount if I returned the truck to Norwood (which was 17 miles from where we were) so my total was $164 on line. When I returned the uhaul my total was approx $200. I feel I was mislead and should be given a $35 credit. It was a very confusing experience and not sure I would use uhaul again or recommend it. My number is 508.341.0748 if you wish to contact me. Sincerely, Patty

Christopher B. on

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Guy was completely unhelpful, unhappy, and just rude. Made the experience a living hell. And stress factor of moving a hundred times greater....

Edwin M on

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I found the service attendant was very helpful and informative, the building was very clean and totally accessable

Crystal W on

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The place was easy to find it was clean and neat they even had equipment to use to make it easier to unload.

james m on

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we found the facility clean and the manager very helpful and courtious

Andrew R on

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The manager of the facility was very courteous and helpful.

Ghasan A on

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The person was very helpful and even helped meosrk the car

Ethan R on

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Very nice man and storage was good. It is kind of annoying that you have to call him anytime you want to access your storage and he is not always available.

Christian H on

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Friendly management

Stephanie O on

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The owner of this facility called me 3 days before I was to move in saying he could not accommodate my dates. Terrible experience!

Sean F on

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Facility was very helpful with our move-in. Provided all supplies e.g. carts required to make move-in easier.

Catherine R on

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All was done accordingly.

Kathleen M on

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It would be nice if I knew the exact hours the storage is open. Despite the wonky hours, the service is pretty good and the unit is fairly clean and secure.

Rebecca K on

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A guy called after I made a reservation and said he could not be there when I wanted - AN APPOINTMENT WAS NECESSARY. This was NOT INDICATED when I made the reservation. VERY DISAPPOINTED.

Joshua B on

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Nice storage facility and the operator was very helpful. However I didn`t know he requires notice before you can access the unit and I had to wait 30 minutes for him to get there.

Edward W on

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pricing discrepancies from what the Web Site said and also additional $50 security deposit that was not listed on site A call from Worcester Self Storage advised us. All good other than surprise $$$

Andrew S on

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After I made the reservation, they called and said they had no space available - at 4pm on a Friday. It left me scrabbling.

Nicolas M on

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I did not move in because I will be storing my furniture in a friend`s basement

Kenneth B on

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storage went good.

Sarah P on

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The owner was helpful and the storage facility was easy to navigate.

William P on

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The man who ran this facility was difficult to work with, and I ended up not using his service due to his limited availability and rudeness.

Edwin L on

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I ended up canceling the reservation, but it went smoothly, thank you

Xi W on

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Good customer service.

David S on

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Very patient and good customer service

Matthew L on

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Very clean facility.

Stella D on

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Very good service - very nice and helpful. Facility seemed well-kept and easy to move stuff in. No complaints.

Dyllis S on

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i think is good

Edward C on

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This location has excellent customer service, and is well maintained. The only drawback is that it`s not 24 hour access.

Ke Z on

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Everything was fine. If the storage facility can provide locks, it would be wonderful.