I was scheduled for an unassisted pick-up. Due to the time I was picking up the vehicle being within 10 minutes of the opening of the location, the mobile app made me wait until the location was open. The location opened on time, but the one person who could complete the needed check-in was not there yet, so I waited another 15 minutes. I should have been able to use the unassisted pick-up, so I could have saved the extra 30 minutes instead of waiting. The whole convenience the option provided was lost. I see this as a restriction on the Uhaul app and not the pick-up location. Please fix the app.C C.
Customer Reviews for Worthington County Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I think if a customer ills the tank back to where it was before returning and also if it's returned earlier than anticipated that they should get some kind of break a little percentage offMelissa K.