Customer Reviews for Wreck Room

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Wreck Room

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Justin U. on

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BILL S. on

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Very professional and efficient.

Timothy P. on

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Melinda D. on

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I dropped it off before opening hours. They had the gates open and a lot of places to back it in. Two blocks from my home. Very convenient.

Robert F. on

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Alvaro C. on

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HELENE H. on

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PHILIP B. on

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Jennifer G. on

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No issues on the drop off side of the experience.

Kevin H. on

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Thomas s. on

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I was given an antique piece of equipment at a location that was not convenient...A big dealer on Harlem Ave,, Oak Park, IL lied to me and believe his franchise should be pulled for what he tells potential customers...there is a lot more negative but you will need to contact me by phone 573-578-4661 if you want to hear more. Tom Sowers

JAMES C. on

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Fast service, in and line.Thanks

DAVID S. on

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good guys there!!!

tanya n. on

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Skyelar H. on

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Jill K. on

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tom m. on

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Very understanding & helpful

edward t. on

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James G. on

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NHUNG S. on

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It was absurd that they would charge us 14 gallons of gas when we only driven 14 miles. We filled up the gas full and even added an extra. It took us a few days and arguments to get the money back (we took pictures of the meter before and after use as proof). I highly do not recommend this place to anyone.

HELENE H. on

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patel s. on

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KATARZYNA P. on

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Lynn L. on

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BILL S. on

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Charlie J. on

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Will never rent from these assholes again!! Don't walk out to vehicle with you and mark gas line with you, then charge you for gas you already put in!! Fuck you uhaul!!! Next time I will go elsewhere!!!

Barnard S. on

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Shevonn D. on

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ROBERT S. on

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Monica B. on

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The mobile ap is HORRIBLE!!!!!

Peter Z. on

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larry r. on

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BILL G. on

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JEFF Z. on

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The Wreck Room was very unprofessional with the way they handled their Uhaul services. I did not want the insurance (even though I did not look at the contract I signed (I assumed he would not charge me for insurance as I am already insured through my own insurance Co. for rentals) I was charged for insurance anyway. It was my fault for not double checking, but they are fighting me on this issue instead of working with me... very unprofessional! Now I am charged an extra day for a service I did not use, again, they are not willing to help or look at my situation... they only wish to charge me as much as they can. I would have continued to use Uhaul in the future if it wasn't for a greedy company trying to squeeze me for every dime they can. I did (after raising my concerns) agree to pay the extra charges, but they need to be much friendlier and help the customer better understand the rental process instead if turning into a very negative experience. Thank you for reading my comments and I hope this helps create better customer experiences in the future.

RANDY D. on

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Nothing, they did their job well.

Jeffrey S. on

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Glenn G. on

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Great experience.

GLENN P. on

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Deborah s. on

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Martin C. on

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Thought I was renting a regular van, but got a "monster van" - high step-up to get in and higher cargo floor. With a foot in a cast, it was difficult to get in & out. No handle on drivers side to help get in, but one on the passenger side(???). Cargo doors (back & side) did not have a key entry & "automatic unlock" button on drivers doors did not work UNLESS you had the engine running - very stupid design. Getting the van & returning it was fine; van was clean & modern, so this was a plus.

Joseph H. on

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James D. on

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ARMANDO S. on

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doeen n. on

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Easy to rent very friendly people

Mary G. on

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Van was ready when I arrived, pick up and drop off went smoothly, no suprises to the final bill. Overall good experience and will certainly consider renting again when necessary.

Dave T. on

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Scott R. on

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Georganne Z. on

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JOE M. on

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Michael F. on

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I did self-service check-in to get my Uhaul, and I had to wait almost 10 minutes to get "verified" using my driver's license and photo, which I felt took too long. Otherwise, the process was very smooth and the rental worked great!

vildana s. on

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Great service with our first experience with uhal. Thank you

William F. on

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Patrick M. on

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LYNN A. on

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Darlene R. on

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STEVE C. on

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GREG Y. on

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DAN P. on

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BRIAN L. on

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RON P. on

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Sasha or Joe C. on

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TOM W. on

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daniel d. on

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Easy in and out. The Wreck Room was great to work with.

Melody D. on

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Great experience, great truck. We will definitely use this location again.

Rebecca K. on

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I dropped off my trailer on a Sunday when the location wasn't open. I cannot provide feedback

Paul R. on

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Ruben P. on

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Very helpful when I went to pickup a trailer for the first time. Got in and out very quickly.

SYED H. on

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Fantastic service, and great local business.

Irvin S. on

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Stacy K. on

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DIANNA P. on

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painless. nice people. good experience.

JOHN L. on

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tim p. on

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arndy l. on

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David W. on

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Natasha B. on

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Mitchell I. on

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Out of cardboard boxes.

ED S. on

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The Wreck Room had the truck prepared and briefed me on how to check the fluid levels. We did a careful walk-around and then completed the paperwork. For us, the Wreck Room was UHaul truck and we'll use them again.

joe b. on

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Philip A. on

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Satisfied with the equipment. Reasons I will look into other rental companies in the future: 1. Better mileage. 2. Truck cab was extremely noisy. For short trips no problem but for longs hauls very uncomfortable.

daniel b. on

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Set up a proper drop box for keys with explicit directions, I was charged for extra days that the vehicle was not in my possession. Although this issue may have been cleared I won't really know until I receive my credit card bill. The prices were good and the service was very good, but please set up something that tells you exactly when vehicle was returned. I will be needing the exact same size truck in a week or two and will certainly rent from you again.

Louis C. on

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Lori C. on

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Quick and easy! Would use this location again!

Emily C. on

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Kendra C. on

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