Customer Reviews for Wright Auto Repair
(U-Haul Neighborhood Dealer)

W161 N 11788 Fond du Lac Ave   Germantown, WI 53022

(262) 257-9769

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(262) 257-9769

W161 N 11788 Fond du Lac Ave
Germantown, WI 53022

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

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Rating:
4.0

Customer did not leave a comment.

jerry K. 
Rating:
5.0

It's all good

Philip G. 
Rating:
5.0

The entire experience was perfect. Thank you

Kristin M. 
Rating:
5.0

Customer did not leave a comment.

Randy J. 
Rating:
4.0

drop off was fast and easy

Randy P. 
Rating:
5.0

The people at this location were so gracious to work with us to get us checked out quickly. It was a blessing to us!

JOHN R. 
Rating:
5.0

Worked with me last minute, was very kind and professional. Will return. Great location.

David C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

We have used the U-Haul 5x8 Cargo Trailer a few times. Wright Auto is a very convenient location, since we live in Germantown. The personnel at Wright Auto have been very courteous and accommodating with all our rentals. Thank you.

Lori U. 
Rating:
5.0

Customer did not leave a comment.

Harlow J. 
Rating:
3.0

I have an open billing issue to resolve and have not heard back from Wright Auto, coming up on 24 hours.

Jon T. 
Rating:
5.0

Customer did not leave a comment.

Vincent S. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
4.0

Customer did not leave a comment.

john M. 
Rating:
3.0

Customer did not leave a comment.

thea H. 
Rating:
5.0

Harley did an excellent job of providing outstanding customer service. There were some problems with your customer service line and a rep there who canceled my reservation. Fortunately Harley was still on site after hours and able to straighten things out for me.

Linda K. 
Rating:
4.0

My only concern is the hours of business. Just wish it held open longer and weekends. But, very great service.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
4.0

Customer did not leave a comment.

Wayne J. 
Rating:
4.0

Customer did not leave a comment.

Scott H. 
Rating:
4.0

Hours of rental and be open on Sundays. I am very happy with the service I received.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

jim A. 
Rating:
5.0

Customer did not leave a comment.

Blane C. 
Rating:
5.0

Truck and service were great - I will be back ! Joe

joe C. 
Rating:
5.0

Friendly people

Brandon B. 
Rating:
5.0

I did not appreciate receiving an email immediately after electronically returning the trailer stating that I was being charged a cleaning fee. The trailer was returned clean, and this was very upsetting.

Adele K. 
Rating:
4.0

Trailer smelled strongly of gas inside and floor was gritty/sandy. Would have been much better if that was not the case.

bruce S. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

jim A. 
Rating:
3.0

Customer did not leave a comment.

Sarah S. 
Rating:
4.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

robert T. 
Rating:
5.0

Customer did not leave a comment.

Trevor S. 
Rating:
4.0

Customer did not leave a comment.

Kerry G. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Marvin W. 
Rating:
2.0

Customer did not leave a comment.

Justin E. 
Rating:
5.0

Super nice and very helpful! would recommend this facility to others!!

Margaret O. 
Rating:
3.0

Customer did not leave a comment.

Peter T. 
Rating:
5.0

Great

Joseph R. 
Rating:
3.0

Customer did not leave a comment.

Ronald O. 
Rating:
5.0

Customer did not leave a comment.

Juanito C. 
Rating:
5.0

efficient and friendly

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
3.0

Customer did not leave a comment.

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

Bruce G. 
Rating:
5.0

Keep doing what you do!! Great service!!

Mark H. 
Rating:
3.0

Customer did not leave a comment.

kenneth Y. 
Rating:
2.0

I had originally reserved a truck to be picked up in Menomonee falls. I received a phone call 3 days prior saying I had to go to germantown to pick it up. The gentleman did not arrive until 9:20. Then asked what credit card. I gave it to him, he rung I through the register, but my original credit card was charged.

Julianne F. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

A+ service

dave H. 
Rating:
5.0

Customer did not leave a comment.

Ray F. 
Rating:
5.0

I would like to see a half day (4 hour) rate, otherwise very happy with Wright Auto Repair, helpful, professional, and friendly . Harley is customer friendly !

jason A. 
Rating:
3.0

Car insurance covers the optional insurance they sold me on :(

alexander L. 
Rating:
2.0

I was told that they were opened at 9 and I was there at 9.15 for a pickup appointment at 9.30. Nobody was there till 10!

Roy H. 
Rating:
3.0

This was my first time dropping off when the location was closed and I wasn't sure what I needed to do.

Leslie F. 
Rating:
4.0

Customer did not leave a comment.

ROBERT CARL G. 
Rating:
3.0

The location is fine...Uhaul sucks.

Mariah Z. 
Rating:
5.0

Very friendly and helpful staff. Would use them again.

Edward H. 
Rating:
3.0

The trailer was dirty and had a lot of leftover dirt in it. I can't believe U haul would allow this to happen.

Randy G. 
Rating:
4.0

Customer did not leave a comment.

Eugene K. 
Rating:
3.0

Provide an extra copy of the rental agreement for after hours drop off so the customer can keep their own copy.

Gena B. 
Rating:
5.0

Friendly, Helpful and quick to help me get on my way. Great experience. Will use them again.

ken H. 
Rating:
3.0

Customer did not leave a comment.

Tad W. 
Rating:
4.0

N/a

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

Lindsay S. 
Rating:
2.0

While the owner came out and spoke with us, I didn't feel confident in leaving the truck there. He wanted us to just leave it, didn't look at the truck condition/mileage before we departed, and no one checked the truck in until 5-6 hours later (it says 5:10 pm on our receipt, however we dropped it off around 11 or 12 am). When I double-checked on my personal car insurance covering this rental, there were a few recommendations my agent made to me, 1. have the drop-off site go over the truck condition in person with you before you leave, 2. take pictures of the mileage and the truck when you pick up and drop off the vehicle. (We did both.) We tried to have him look at the truck before we left, but he wouldn't, and we did take pictures of the truck and the mileage, which luckily we didn't need. The guy here just told us "just leave us the keys and you'll get an email." At the least I would have expected him to check over the truck and confirm...something. We'll be using another U-Haul location next time we need a truck.

Nicole W. 
Rating:
4.0

Customer did not leave a comment.

Susan E. 
Rating:
4.0

Customer did not leave a comment.

Paul R. 
Rating:
3.0

After hours, I just dropped off truck

PERRY B. 
Rating:
3.0

Customer did not leave a comment.

HEATHER S. 
Rating:
3.0

The Germantown location appears to be a small dumping place.

BILL D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
3.0

Have my pick up location where I specified it, not another 10 miles away from where I wanted it to be located. Have more than one staff member available to assist, not just the owner of this facility who was busy with other tasks.

ROBERT O. 
Rating:
3.0

Customer did not leave a comment.

George M. 
Rating:
3.0

I booked the reservation for a downtown Milwaukee location. Two days before I was to pick up the truck I was called and told the only location with my truck size was in Germantown. This caused a huge disruption in my schedule and was a major inconvenience. When making reservations online the customer needs to be told that may not be the location to pick up the truck and not left to assume pick up will be easy.

ROSS D. 
Rating:
4.0

Customer did not leave a comment.

roger S. 
Rating:
3.0

Customer did not leave a comment.

rhonda H. 
Rating:
3.0

The had added an extra trailer to my reservation. The scheduled pick-up was during the day which I could not do. When I called to change the time (it was after hours), the owner picked up and said there was nothing he could do since they were closed. The trailer had clearly not been cleaned out from the previous user. We had to clean it out all the dirt before using it ourselves. They also said they factored in the miles that we needed, but since they changed the pick-up location to 10 miles out of the way and would not adjusted when we explained it to them, we went over our miles and had to pay extra fees. They seemed very unorganized and not appreciative of their customers.

ASHLEY M. 
Rating:
5.0

Thanks for the great pricing! I will definitely be using U-Haul / Wright Auto Repair again!

William G. 
Rating:
3.0

Customer did not leave a comment.

KEN O. 
Rating:
4.0

Customer did not leave a comment.

sarah V. 
Rating:
1.0

Poor service!!! When i called uhauls regional office they didnt care!

DANI B. 
Rating:
5.0

People were very nice and helpful

MATTHEW Y. 
Rating:
5.0

Satisfied...

john B. 
Rating:
5.0

Customer did not leave a comment.

BOB R. 
Rating:
2.0

Customer did not leave a comment.

CHRIS R. 
Rating:
4.0

Equipment related, truck was excellent condition and newer and tires excellent. Just would recommend lubricating the ball hitch on the auto tow dolly and replacing the rubber retention straps for the chain hooks as one popped off during the trip over bumpy roads. Thx.

ANTHONY D. 
Rating:
2.0

I reserved the 6x12 trailer for 3 days beginning at 2pm on Thursday. I returned prior to 2pm on Saturday, only two days. There were other 6x12 trailers still there. When I asked if I would receive credit for the day I didn't use the trailer the guy said you checked out a 1:56 pm so you're into the 3rd day! I also asked him to inspect the trailer and he said, "we don't work UHaul on Saturdays". I tried to call him today and was sent to an automatic voice messaging service. Pretty poor comments to a customer.

Joseph P. 
Rating:
3.0

They bascially told me where to park the truck and where to place the tow dolly. A nice you gentleman assisted me with that and we left. I was a little concerned that the truck and dolly had not been looked over and the fuel gauge was not verified. I think they assumed I had brought it back in good working condition, which I had.

KEVIN A. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE F. 
Rating:
3.0

I wanted to check out they wouldn't, said I was fine just park it wherever... got a call on Saturday from Uhaul that it wasn't returned... I returned it the day after I picked it up... made me nervous it wasn't checked immediately upon return.

Robert M. 
Rating:
3.0

I received two different locations for the pick up of the rented truck. I was unable to contact either location before the pick up time via telephone, voice mail only. Luckily, I picked one location that had the vehicle I rented.

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

jennifer B. 
Rating:
3.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Great and CHEAP rates!!!!

MARCUS K. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

I always use Tom's Trailers because it is about 15 miles closer to my home. They were closed over the weekend so I had to look elseware. I was very pleased with Wright.

mike G. 
Rating:
2.0

I was very impressed with Jamie at the Germantown location. The truck I was to get had a leak in it so she sent me to another Germantown location. However she helped me out with the entire process

JENNIFER M. 
No reviews have been submitted for this location.

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