lower the mileage rate. it is a killer. Budget only charges $ 0.55 per mile.Thomas W.
Xpress Food Mart 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.david M.
I paid the $100 originally, and was charged $150 the next day when my receipt says it was only suppose to be $65. So all together I should have paid $165, but I paid $150.alanis S.
Customer did not leave a comment.Sharon D.
There was no spot to park the U-haul and tow dolly then an unidentified gentleman (the store clerk?) told me I couldn't park the U-haul where I had parked it. Since there were no available spots to park the truck and tow dolly, I did the best I could to make sure it was not blocking traffic. I'd never rent or return something to this location though.Andrea P.
Customer did not leave a comment.JEFFERY M.
Customer did not leave a comment.Troy L.
Customer did not leave a comment.Renee J.
Great experience.RICKIE B.
Customer did not leave a comment.Zachary W.
Did not talk to anyone other than to verify it was closed and where to drop off trailer. Gentleman was helpful.Logan K.
Customer did not leave a comment.Kevin K.
The location is convenient but personnel not very professional. However given we just wanted to drop of a trailer, who cares. We got what we needed and that's all that really mattered.Jennifer S.
Customer did not leave a comment.mark L.
We tried to return the truck and the usual part had closed. So we returned the next night and again we could not have helped it. Our work hours were longer than u hauls hours at this location and our son couldn't return it as he had no ride to pick him up. So as my husband pulls the truck in...the worker was sitting out front on a bench vaping and talking with her friends...while I was pumping gas at this location....stating " I don't know why he is trying to return it....he was told last night the hours ...we are not gonna close it" while I spent money at their gas station I continued to hear her speak wrong of usninfeelnas customers and there was another gentleman getting gas as well. As my husband was checking the truck and getting the blankets...the staff member continued to talk about us to her friends. When my spouse and I both walked towards the front door to talk with the other very helpful lady...i did confront the girl out front. I asked her why she felt it necessary to speak about customers that are helping to pay her paycheck. She tried denying she said anything until I said I heard her while I pumped gas. She said all she said was we couldn't close the account tonight...we understood that...we just needed to get the truck parked at the location. Even if we were charged a late fee. That is just what worked for us. But the young girl continued to he rude as i explained to her that she was being rude by talking about us theynway she was. we wish we would not have filled both uhaul trucks, at that location, which is where we returned them to. They should not represent uhaul if they cannot have a little bit better hours and better personnel.SHANE P.
Customer did not leave a comment.Nathan R.
Customer did not leave a comment.douglas C.
My experience was greatMarion C.
Could barely understand the man. He didn't speak english well. Won't go back got charged extra because of the language barrier.DAVID T.
Customer did not leave a comment.Brooke D.
This u haul location was awkwardly situated and under staffed. I had to wait for the "right" person to show up to rent a trailer that I needed.JASON S.
Customer did not leave a comment.ROBERT NORMAN F.
I do not have any recommendations at this time. I filled up, parked the truck, took pictures and dropped keys into key box. No issues.Antonio C.
I was disappointed in the location, the help and the 1-800 UHaul members. They were not helpful and quite frankly, were rude. I will consider alternatives to my rental needs going forward which is a shame because I USED TO BE a loyal customer.Merrill O.
Customer did not leave a comment.Brenda T.
Customer did not leave a comment.KYLE G.
The unit I used had a frame support bolt sheared off and a second one cracked. The unit held up okay but I was constantly afraid that it would completely shear the others off. Also this was not the location I contracted with. I ended up going 38 miles round trip out of my way to pickup and drop off the unit twice. My gasolinejohn D.
We originally reserved a U-Haul to be picked up at this U-Haul location located about a mile away from us. We were notified two days before pick-up that they would not have the truck available at that location. Apparently, this site, unlike others, does not send anyone to pick up a truck that a customer has reserved over a week ago to assure that the reservation is met. We have to drive about 30 miles away to pick up our truck, which was an inconvenience. With the help of Mike, we were allowed to drop off our truck at this site, which was nice after a long drive and unloading. The return process was great as we were met outside as we drove up. There were several trucks at this location at this time. When I mentioned that we had to drive 30 miles away to pick up our truck, I was told that â€œthis is why we recommend a reservation.â€ When I responded that we had a reservation, I received a shrug. This site is convenient for us and the worker was very friendly, but...Amy M.
Customer did not leave a comment.Matthew P.
The truck was clean. The engine had some issues My reservation was canceled despite being there on time to pick up the van and calling to confirm the day before. It took a long time to figure that out.Ross O.
more help for the person working thereValerie M.
No one helped me with un-hooking the trailer.Mark G.
Customer did not leave a comment.logan M.
I did not get the dolly I rented and am having a hard time getting that reimbursement backFaith C.
Customer did not leave a comment.Silas H.
When I returned the truck, there were two people inside the return place. I asked what I needed to do to check the truck back in and was told to put the key in the box outside. I asked about help with the online return of the truck, but received no assistance. No one came out to check the truck for the 6 furniture pads etc. I called the phone number on my paper work to get the truck turned in properly. The individual on the phone was very kind and helpful. Perhaps the individual working for UHaul was not in the store that day because of it being on Saturday. I am a senior citizen and it would have been helpful to have had someone there who could have helped check the truck in.Mary L.
the chick said the n word in front of me and i'm colored.IVAN S.
I was charged double as to what I was told on the phone. So that sucks but other than that everything went smoothKYLE B.
The pick up location was a gas station. This is a poor business model because the rental process is not quick, and the attendant had to constantly shift back and forth between serving the U-Haul customers and the gas stations customers. This specific model guarantees very poor customer service.Jason S.
Had to pay for fuel & mileage, fuel should be included in mileage.Cheryl F.
Customer did not leave a comment.bobbi G.
Customer did not leave a comment.Amy B.
The small trailer I rented had not been cleaned since the previous users, and the rear door badly needed maintenance. It would not go up or down without binding on the track. It took two people pulling on each side to get the door to open or close. Not pleasant!Charles P.
Customer did not leave a comment.Kenneth K.
Customer did not leave a comment.Devin B.
Customer did not leave a comment.Daniel F.
Customer did not leave a comment.Linda W.
I did everything on line including payment to limit my time face to face with the clerk yet, she couldn't see any of it. I then had to let her see my phone to prove it was all done. This was extremely disappointing and unsafe in light of COVID19Matt S.
Limited parking, but easy to find and quick to drop off.Jason C.
Quick and Easy ReturnSteven W.
Customer did not leave a comment.rebeca V.
Customer did not leave a comment.haiylee B.
Customer did not leave a comment.michelle M.
Customer did not leave a comment.Kevin H.
Customer did not leave a comment.Dee W.
It would be nice if someone was there to help hook up the trailer. If youre unable to lift the tounge of the trailer dont bother renting from them.russell F.
Customer service was Great upon pick up and return.. very easy .. very convenient.. truck was nice, clean, comfortable and Perfect for my move ..laura S.
Customer did not leave a comment.Megan S.
Customer did not leave a comment.David H.
Customer did not leave a comment.Daniel F.
Customer did not leave a comment.Teresa J.
Customer did not leave a comment.Monique K.
Have the trailers on flater ground. It was a little difficult to pull the trailer up hill to hitch it up. But one of the employes came out to help, so all is good.Troy D.
The guy running the place, had very bad English and was hard to understand.David P.
Customer did not leave a comment.Ruby L.
There computer system was not working properly. The truck was almost new, but the previous renter did not sweep out the bed. There was a lot of dirt and a pile of mouse droppings in the back.BRIAN W.
We had no help unloading. The person there acted like we were a problem that we wanted to return the equipment a few hours early. Other than that the process went well. It just was disappointing compared to the pick up location.David N.
Reimburse for lack of customer service!!Jill K.
Very friendly, helpful and knowledgeable. Explained the procedures very wellHannah B.
Customer did not leave a comment.ron C.
Customer did not leave a comment.Jeff R.
Tell you that you're good to go then call ya 30min later and tell you there's a balance same as trying to rent and they tell you there's a balance from 10yes ago even tho we have used Uhaul several times sinceMichael D.
Not charge 106.. for a hand cart and a 10 â€˜ truck for 10 hrs. Way ridiculous second time I use that establishment within three months I would definitely not refer this to anybodykevin H.
Good customer serviceKenneth H.
Customer did not leave a comment.Walter A.
We reserved a 26 foot truck 3 weeks before pick up. Two days before scheduled pick up we were called by UHaul and told we would have to pick up the truck 20 miles away, no allowance was made for additional mileage chargesRodd B.
Customer did not leave a comment.Steve M.
Truck released with burned out headlight. Business owner condescending to female renter.Nancy C.
We used this location 3 times over the past weekend. Our Friday experience was a long one as counter help was serving both uhaul and gas station customers, but we did get a truck. We thought the uhaul truck was in working condition but later in the evening we were stopped by the police for a burned out headlight that we not .. made aware of by uhaul. We were reimbursed for the $12. cost of the headlight my son had replaced himself. We returned the truck late Monday afternoon. Not an hour later we were back at uhaul when my own "fixed" vehicle broke down a second time. The owner of the business came in from home this time to assist the counter person who was having trouble with the paperwork. I was frustrated that the size truck I had just turned in was not available since were the ones who had made the repair needed to make it available for rent. We were "up sold" a 26 foot truck as our only option. I appreciated the owners help but not the condescending manner in which he treated me as a woman. Customer gender should not effect customer service and I think it did here. .Nancy C.
Customer did not leave a comment.kenneth H.
An attendant capable of communicating with a customer would probably be a good start.RIKKI B.
Customer did not leave a comment.bruce H.
person was okCecilie K.
Customer did not leave a comment.Trenton S.
Customer did not leave a comment.Lisa S.
Customer did not leave a comment.paul P.
Customer did not leave a comment.David H.
Customer did not leave a comment.Makayla W.
Really, my experience was exceptional and really cannot think of anything.R. Nick B.
Extremely helpful in helping change my reservation to this location which allowed me to do my moving within a 10 mile radius saving me time and money.ROBERT S.
I needed some additional information and the employee was very eager to help me and he did get me the request of an additional week at a reasonable rate.Jim W.
Customer did not leave a comment.howard R.
Trailer really needs a tongue jack, sore back today from lifting trailer onto hitch.andrew P.
When I called to rent the car hauler trailer, the person could not hardl speak or understand English. I spent 30 to 45 minutes trying to give the enormous amount of information on vehicle towing trailer, and vehicle on trailer. Why they needed so much information on it is beyond me. I had to repeat everything 2 or 3 times and was put on hold several times. Then when I thought we were done he had the vehicles incorrect, so needed to go over and change it to the correct way. Very frustrated. Then when we went to pick up the trailer, were given a person who was new and also could not speak very good English. Than he got stuck be and we had to wait for the man I spoke to on the phone. He finally got the information correct while answering his phone, abviously on personal calls as he spoke in a different language. If he did not have our bank information, we would have walked out and drove 2 vehicles back to Michigan. Very bad experience!!!!!!!glen R.
Customer did not leave a comment.Ted V.
Floor and interior were muddy. I needed to clean and sweep the bed prior to use. The person providing service didnt know how to use the computer, or the exterior lock box holding the the keys. Furthermore, she waited on other customers while I cooled my heels. She sold coffee, lottery tickets and cigarettes while I waited. It took more than an hour to complete the transaction that I started the day before.danial H.
All good!lary K.
Customer did not leave a comment.Richard L.
No issues...Terry H.
After the account was closed, the store manager called me the following day to ask if I was going to return the truck. It was in his lot. Then he said I owed a payment when in fact you owed me a refund. While this site is convienient, I will use a different location from now on.Michael B.