Customer Reviews for Xpress Rent A Car

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Xpress Rent A Car

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MOHAMMED A.
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Customer did not leave a comment.

john B.
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john L.
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All very good, great truck.

JOHN Z.
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WATSON G.
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These gentlemen are fabulous. The BEST!!!!! You couldn't want a better location.

deborah R.
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JOHN Z.
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JOHN Z.
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JACOB S.
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Easy to book, friendly and helpful. Truck was in great shape as well

Patrick M.
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Raina B.
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Christopher C.
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Scott L.
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I won't ever do business with uhaul again. I didn't like the fact that they said it was a 15' truck and it was only 11'7”. Then they say they measure/count it at the top of the truck that hangs over the roof. Full deception to me. Not happy at all with this company. Cost for the truck was way too expensive.

JOHN Z.
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Always efficient and they get you on your way quickly.I rent trucks frequently and this is the best location.

david S.
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Customer did not leave a comment.

KIET H.
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Watch the people that working in that store location! Adding additional charges to my Credit Card few week after rental was completed. Fraud.

John A.
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Xpress rent a car location at Methuen ma was great, they helped resolve a serious issue I experienced with Payne's auto in North Reading ma. I would like to speak to a Uhaul senior executive regarding Payne's auto and my experience. I have serious issues with this location. Thank you very much to the Methuen location, without them our moving day would have been cancelled. John Anderson 508-265-0770

ARTHUR B.
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MICHAEL Q.
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Nice people and very convenient. Overall great experience.

Moseline F.
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James M.
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Mark A.
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Jason G.
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This is a great location. Easy to pull in and grab a rental. Well run. Quick and easy. From the time in the office signing initial contract, going over insurance coverage & rental agreement. You will be on your way with signed contract and keys in hand in no time. Thank you Uhaul!

Shawn B.
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GEORGE H.
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Always graAt service at this location. We keep going back because of the wonderful service!

Francisco M.
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Muy buenos servicios

james M.
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Customer did not leave a comment.

Alberty R.
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No comments

derek W.
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I rented a Uhaul for 2 days for a move. The evening of the first day, while I was still moving, I had 7 missed calls in a 15 minute period with 4 messages regarding me having to bring the truck back for 8:30 AM of the second day because of a scheduling mishap. I obviously complained and was granted the second day as it was no mistake of mine. I did not appreciate the multiple phone calls, voicemails, and over lack of professionalism.

ryab M.
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JOHN Z.
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Noah H.
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Convenient and easy!

JOHN Z.
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mario M.
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the agent was rude and took keys away from me because I was late when I was in the middle of doing my remote check out I was trying to avoid contact and he acted like I was going to still the truck

Mark D.
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JOHN Z.
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Stephanie C.
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William C.
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From the first step in the door I knew it would be the best part of moving it was seemless

darin C.
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Nick G.
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caio C.
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Nice and Smooth

JOHN Z.
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Thomas M.
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Give the manager a better lot for him to do business with.

Catherine H.
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Easy and affordable!

Shaozhi J.
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JOHN Z.
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Always a smooth transition.In and out quickly.

randy R.
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Di C.
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Susan V.
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Contactless check in and check out. Neither time effective.

Sheila S.
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I was given a 4 hour limit , they called me the day before picking up rental to inform me. I felt rushed with no time limit if I knew that was going to be the case I would of rented somewhere else. Other then that everything was fine !

Jason B.
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victor C.
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0nly negative was that I could not get the van radio to function.

robert T.
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William M.
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Kleonikey S.
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I would say try and fix your website for rentals...I hard a hard time on your website.looked up my closest location in Methuen. The sales reps did a great job accompanying my rental. The truck was awesome. I will definitely recommend Uhaul

Christopher G.
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Thomas K.
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I like the automated check-out and check-in process. very intuitive

Sean G.
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Max C.
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It was great.

Dominic T.
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Was a little tough to find but other than that it was an easy drop off.

KIMBERLY B.
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Only thing I can think of is showing them how to move the mirrors. That was the only thing i had trouble with.

Todd G.
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Donna E.
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I had problems with trying to use my app as I had intended to do. So unless your lucky enough to catch a staff member there you're out of luck. I Hate all the extra fees they throw on after you return the rental, Environmental fee,and bunch of others, I really would be hard pressed to rent from them again, they do the sneaky crap of putting a hold on your credit card so they can charge what they want and you didn't agree too. Dishonest practice. Dan H was nice enough, helpful, and really not happy to be there but can you blame him?

george H.
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easy pick up and drop off.

Judith J.
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john G.
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The place was a shot hole get to and get a truck of there. I would never recommend uhaul to anyone as price are deceiving. Rented it at 39.00 .99 per mile and gas. I dis approximately 45 miles and only used and 1/8 of gas got my bill at 170. and change I am to say total appalled by this amount. I will surely be letting anyone looking to rent from uhaul think otherwise.

Gerald H.
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Rental agent was great. Would recommend again.

Lee I.
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U-Haul had changed the location of pick up the day prior. Truck was in good order and available. Customer service at rental desk was a bit gruff.

ted G.
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Customer did not leave a comment.

sarah N.
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Dan was very nice and helpful. The landlord of the building came in and was very nasty to him because she wanted something from him and he remind kind to her. She was there to pick something up that someone left for her and he nicely said I will walk it over to you as soon as I am done helping my customers. It was myself, my son and a young man returning a car. He didnt want to lwave us unattended in the store. She continued to be rude to him as he remind professional and kind. He stormed out. I felt horrible for him. He was doing his job by not walking away and leaving 3 customers unattended in the store.

Islean C.
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Better customer service... The guy at the front desk is rude... The pther guy that cleans the truck was very polite and friendly... The online service was worst than if I just went in person....

Jenniffer F.
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Christina V.
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Nothing! Overall very simple process

Kiara P.
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ISMAEL S.
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JOHN Z.
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DANIEL R.
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Vito I.
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This was the smoothest and BEST truck rental I have ever had. Thank you to the staff at the Methuenlocation.

James H.
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At the moment nothing

Mark D.
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Lindsay O.
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I would like someone to call me please. 781-706-4843

Curtis C.
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Staff was excellent, very professional. The equipment is excellent.

Sandra C.
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PAULA Z.
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I was impressed. Aside from the lengthy checkout process on my mobile taking/uploading photos, it was a breeze to rent and return. Now that I know the process, I think it would go more quickly in the future.

John Z.
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William M.
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William M.
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Stacy S.
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Cesar D.
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Sandra C.
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Bradford B.
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Edward J.
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John C.
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maryjo P.
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SANDRA C.
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MARYBETH O.
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Nuria R.
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Harry C.
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Ken was great getting me the truck i needed The App to return vehicles after hours is difficult and a pain

Louis B.
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Donna W.
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No reviews have been submitted for this location.

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