Customer Reviews for Xtra Space Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Xtra Space Self Storage

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Paula B. on

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No rain at time of picking the truck up!!! Lol! Everything was wonderful.

Greg J. on

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Chris at Xtra Space Self Storage went above and beyond to locate and get us a 15 foot truck within a few minutes, even though I didn't have a reservation. This is my 2nd time renting from Xtra Space Self Storage, and I highly recommend Chris and his facility.

corey p. on

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Best experience ever with Uhaul reps! The facility is beautiful, clean, and professional. The staff was amazing and really helpful. I could not have been more pleased with my experience. If 5 stars is the best rating they should get 6!!

Brian B. on

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Very friendly service.

Ron P. on

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Ron P. on

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brad j. on

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Renee S. on

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Beth P. on

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lawrence m. on

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Fred A. on

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STEPHEN A. on

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Cayleigh G. on

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Dennis T. on

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KEITH C. on

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PAULA F. on

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It was a horrible experience.. It took 45 minutes to get through computer paperwork. Unit was already reserved.. We we we told it was a new Uhaul software program. Problems with ball on trailer. No one to help us. We were almost ready to walk out to competitor as we had several helpers to load and they had to wait an hour before we could start. A stressful experience.. Note: we had renting a storage unit for 4 years from this place so we knew them. They were upset too.

RICK O. on

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Unfortunately i got there while it was busy and had to listen to the young lady at the counter get yelled at for not hooking up a trailer right away by some jerk, another uhaul employee from what i could tell. She (Ashley) was doing a great job. She was extremely kind and helping customers as fast as she could with little help. Ashley is the only reason im giving this location 5 stars and will be using this location again. She deserves a raise. I recommend getting rid of employees that think its acceptable to degrade coworkers to that extent in front of others. Keep up the great work ashley!

Amanda M. on

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Extremely helpful and accommodating. Wonderful, friendly customer service.

RON P. on

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The facility is the best hands down. Could not of asked for a more accomodating group of people. I would definitely use them again.

JASON D. on

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Very helpful and friendly!

Dale W. on

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Loved this UHaul Dealer! Very disappointed in contacts through 1-800-GO-UHAUL. Stayed on hold 14 minutes with someone looking up info and never got an answer. Several calls with different representatives did not yield any better results. Called directly to Xtra Space and found needed info through a friendly and knowledgeable person. When we went to rent trailer and when we returned it, we found the employees friendly, Courteous, competent, and helpful! Great resource and User friendly location. Thank you!

JESSICA H. on

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Richard H. on

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Very Professional and helpful

JOHN C. on

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There was a billing issue (was debited for 2 days rental instead of one) but that was rectified quickly. The rental had "change oil" light. Attendant said they were aware but since my rental was low mileage it would be ok.

LAWRENCE E. on

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Harold H. on

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BRITTANY S. on

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bryant d. on

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JOEL M. on

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This entire survey is asking about the location. How about you ask questions like. When you leave more fuel in the truck than when you got it and we still charge you $10 for going 10 more miles than anticipated, how do you like being screwed like that? Even though there was an extra $20 worth of gas in the truck. How does that feel? What possibly could you need a survey for the storage company where your customers picked up a truck from? DUMB

GLEN W. on

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Glen w. on

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Wonderful experience.

Terry J. on

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LINDA R. on

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GLENN W. on

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Chris and Jenny Gibbs are wonderful people. They helped us so much during this time. They have been such a blessing to us.

CYNTHIA B. on

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The customer service was attrocious!! She had no idea how to do her job! She kept telling me it was my fault the rental wasnt going smoothly! She took personal phone calls and text messages and talked on the phone for 5 min, when we needed to leave!! The point of getting the truck is for convenience not hassle!

RUSTY G. on

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Nothing. This was my first time renting a U-Haul item. The vehicle and the service from this location exceeded my expectations. I will prefer to use this location again.

Mike N. on

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Flawless. Everything went just right.

JASON T. on

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I used Xtra space storage because of the service and atmosphere they provide. I could have used two other locations that are closer (not by a lot) but over the yrs I've found customer service and the "over all experience" mean a lot. Xtra space has always provided a very friendly, knowledgable staff that truly care about their customers.

marry a. on

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They provided me with a temporary code to be able to drop off the transport. Very friendly and helpful.

MARK L. on

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The folks at Xtra Space were amazing and so courteous and helpful in the U-Haul experience. I would gladly use them for ANY U-Haul and storage needs!

DAVID M. on

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This location was small but very well organized. Counter person was very friendly and efficient. I would recommend this location.

BRUCE J. on

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The specified dropoff location was closed on the two days I tried to return the truck. So, we went 2 miles down the road to this location and they processed me in with no problems and with a smile. Staff could not have been more helpful, welcoming and friendly.

Eric J. on

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Lynn J. on

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This is a great location and very helpful. Nothing else needed!

GLENN A. on

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Remain consistent with your fine performance.

LORETTA L. on

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NANCY J. on

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Vehicle dinged the entire way trip due to something with the brakes. Scary Ride. Indonvenient and call to 1 800 number pretty useless. Basically told to drive in circles. Obtained 100 dollar credit but personally feel it should have been larger amount of money. Location of pick up staff was great and helpful. truck just needed repair.

Curtis C. on

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This location was great. The girl that helped me was very nice and helpful. They didn't have the appliance dolly I had requested but it wasn't a problem.

Tracy A. on

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Super, Super nice guy...definitely won our business for any future needs.

Leslie L. on

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Continue to provide assistance in a manner that makes the customer feeling that their move is important and that there is only you to concern them. Chris provided excellent service.

Stan L. on

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KIM P. on

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Alan V. on

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Great staff and service. I've rented trucks before and had to wait up to 45 minutes for paperwork. I was in and out here in 10 minutes!

Robert D. on

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CHRIS M. on

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RUSSELL Y. on

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JOHN C. on

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DARYL A. on

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Chriss (owner) was GREAT!!! Very kind and concerned. I would recommend him and this location to everyone. What a great experience!!!!!!!!

CHANDLER E. on

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The guy was very friendly and I will try to use him for any of my storage/moving needs!

MELANIE L. on

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The people who run this location are so very nice and we could not have been more pleased with the customer service. We highly recommend this location to everyone and we will use this again in the future if we need too.

kenneth g. on

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The truck was clean and the owner was super nice I was put in a truck with no Fuel 40miles into my trip I had to stop and fill up 75.00 in fuel, I took pics of the miles and fuel gage to show how many miles I drove till fuel hand went on empty I was so dissapointed in this service I spent way more money that I should have I will not use U-Hall again I rent somebodys pickup truck before I use them,Then when I told the owner about the gas the reply was a laugh sorry somebody must have stolen the fuel,yeah I got had and aad and had to fill up his tank now how would you feel if this was you filling out this survey??Ken gooch

ROB O. on

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The company computer system was down nationally the day I picked up my rental. The dealer worked through things manually. I would suggest making it easier for dealers to do contracts the old fashion way, manually, by giving them a refresher on this 1x or 2x's a year.

Kristie D. on

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KEVIN R. on

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Staff at this location was friendly and exceeded my expectations. Great Staff!!

KELLIE S. on

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The truck rental was clean, but the tail lights did not work. So we could not drive the truck at night. We were moving our in-home business to a new location so we had to rent the truck a few more days than planned and it is a hassel to go and change trucks.

Steven B. on

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Excellent equipment, superb customer service, outstanding experience!

SYLVIA G. on

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SARA H. on

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DARRELL H. on

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TAMMY C. on

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YSENIA L. on

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Thank you, we are satisfied with the customer service we recieved.