Super good people.. very helpfulljoe W.
Customer Reviews for Yacht Specialist
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was over changed 859.16 and have never received my refund. I am trying to contact someone who give me a status. This is a REAL problem.John D.
Every thing was greatbilly H.
Customer did not leave a comment.austin A.
Customer did not leave a comment.Roberto B.
Customer did not leave a comment.stephen S.
Customer did not leave a comment.Melanie M.
Customer did not leave a comment.Alex S.
The man who runs the place was not his fault because he couldn't help me. His internet was down for days and U-Haul field directors weren't fixing the issues for days. I had to talk to 7 people at the customer service 800 number before anyone did anything. However, the drop off location was not a typical place of building where the office was visible and grounds kept up. It was more like a savage yard and was unclear where to approach building. U-Haul had chosen this drop off location via text message which was 20 miles away from my location and there were 2 other U-HAUL dealers in my town.Doreen M.
I rented the Car Carrier and it was in over all good shape. I do suggest that the rachets get lubricated once in a while. They were dry, rusty and hard to crank down. That is my only suggestion.Tina W.
Keep the personable and friendly kind most of all very RespectfulJohn H.
Customer did not leave a comment.Krystal R.
could not have been any better, very happy with service, thankslarry L.
Make sure the ac works in truck because it was 97 degrees out when I rented the truck and I had no acdaniel R.
Excellent customer service.Shawn C.
Customer did not leave a comment.Kimberly S.
Customer did not leave a comment.Paul S.
Sale rep. Was very polite, and helpful. Equipment was ready for use. Fast easy pick up and drop off! Affordable and convenient location. We will be back for all our haul needs.Lisa K.
Customer did not leave a comment.DONALD Y.
the location is in a repair shop but the gentleman was very kind and helpful location not pretty but service excellentmolly T.
Customer did not leave a comment.Daniel B.
They were awesome! In a bind and they let us drop off after hours! Went above and beyond to help us out!Heather Y.
Customer did not leave a comment.Jerry T.
The office is a bit run down but the service has been very good on the two occasions I've rented from this location. I will rent from here again.charles D.
I would like to extend an enormous shout out of appreciation to Yvonia Dennis for her due diligence to help me secure, both the right size truck and trailer, but also the perfect pick up location where Kevin also provided awesome service. They both exceeded my expectations and provided exceptional service Thank you Yvonia and Kevin for your assistance in making sure my move was efficient and effective.Simonne J.
Clean or burn that office and stop drinking liquor in the middle of the day.Brian E.
Customer did not leave a comment.keith M.
Great peopleALODIA W.
Customer did not leave a comment.Joni A.
Customer did not leave a comment.CHRIS E.
Customer did not leave a comment.Anita W.
the address is not showing since it is located in a corner street and therefore two addresses. The location of the address is from a street that can't be found in the GPS. The place /parking is a mess and not signs with instructions to drop off. Just like you get there to return the equipment and you are on your own. Actually the place was closed because the operating time is limited. The phone number provided in the contract is wrong or an old one without service. When finally found the right # by calling the central service , no one answers the phone and it is just a message. Also, i never got a confirmation that the truck has been returned and the last invoicing. I'm still guessing... This place is a shame and totally unorganized. It's in a sketchy area and shouldn't even be in business with Uhaul.Joseph R.
Customer did not leave a comment.dana J.
Customer did not leave a comment.Nelson D.
The guy was so nice. Nothing wrong with the service, but his office was SCARY dirty. Like so dirty you didn't want to even breathe in it.Bianca S.
Dont change your customers reservation 24 hrs prior to pick up and move it over 30 more miles away!Jonathan M.
Very helpfulSTEVEN H.
Customer did not leave a comment.danyl G.
The on-site manager was very helpful and cooperative. I was very pleased with the experience.JOHN C.
I hate to do this but, Dirty Location, The office looks like the person slept in that office. Cat food in the office and it smelled horrible. Waited 45 minutes past the pick up time due to tech equipment connectivity. Just a bad experience over all. Never again!!!Hector O.
Customer did not leave a comment.jim A.
Customer did not leave a comment.vic M.
I had heard that renting a truck was cheap and would only cost like $40 per day then I found out uhaul also charges $1 per mile driven on the truck YOU NEED TO MAKE THAT KNOW it's a complete ripoff and I was pissed to find out my bill was so highbobby G.
Very smooth, trouble free experience.KELLY T.
Customer did not leave a comment.Todd S.
Customer did not leave a comment.PAUL W.
Customer did not leave a comment.Christopher A.
we are still waiting for the refund for the headlight unit we needed to replace on our trip.David C.
Customer did not leave a comment.JOE P.
Customer did not leave a comment.Joe S.
Customer did not leave a comment.Nancy O.
Customer did not leave a comment.Don J.
Quick drop off!Patricia V.
paperwork is cumbersome, u-haul needs to make rental simpler and faster out the door.MICHAEL R.
You. Save my buttons. Budget screwed up my reservation. Two days in a Row. I had to. Bust it to get three days works done in one. Never again budgetJOHN D.
Customer did not leave a comment.Karen M.
Customer did not leave a comment.KAY N.
too small, low inventoryJOE R.
Customer did not leave a comment.Felix K.
Quick in and out very pleasantCHARLES M.
Not the fault of the local dealer. U-Hauls computer has continual problems and I spent 40 minutes on the phone with an incompetent agent trying to rent a trailer for a day locally.Jonathan M.
Customer did not leave a comment.ROY F.
Customer did not leave a comment.James Y.
I have used other UHAUL stations before and never was I treated as well as the folks at this place.RICHARD H.
Customer did not leave a comment.DAVID H.
Customer did not leave a comment.RUSSEL R.
The truck was great....the only complaint I have is that when I bought gas to replace what I'd used, I underestimated by about 1-2 gallons - but got hit with a 5 gallon charge when I returned the truck.GARY C.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Fred M.
Customer did not leave a comment.JOHN P.
Customer did not leave a comment.BERTHA D.
Lower ratesJACKIE M.
Customer did not leave a comment.DANIEL B.
Customer did not leave a comment.MARCOS T.
Customer did not leave a comment.CANDACE C.
Customer did not leave a comment.Jaimison S.
Customer did not leave a comment.KENNETH J.
Customer did not leave a comment.DANNY M.
Smaller biz very nice and welcoming helpful good customer service.VICTORIA O.
A genuine pleasure to deal with. When the need arises again (and it will), I know where I'm going first.ERNEST D.
Customer did not leave a comment.Mark D.
Job well done.HARRY S.
There was no drop box which I was not informed of until after I had returned the truck and spoke to the gentleman the next day. He was very friendly and helpful.SHERYLE D.
Remove your rental location from safe ship.JOHN M.
Kevin is very nice and helpful! Would recommend using Yacht Specialists to other people.JERRY W.
Customer did not leave a comment.SHIELA B.
Customer did not leave a comment.ELIZABETH E.
Customer did not leave a comment.Eugene B.
Very helpful, and easy to work with. Will use them again...RICK S.
Customer did not leave a comment.TONY D.
Customer did not leave a comment.William C.
Uhaul Representative was very helpful and polite. Thank you.MIKE V.
Customer did not leave a comment.COREY F.
Great Service with a Smile!CHRIS G.
Customer did not leave a comment.LARRY G.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.James Y.
I caused damage to the U-Haul truck (I had purchased the Safe Move insurance) and all the personnel at U-Haul were WONDERFUL to deal with. They were all clearly more interested in my wellbeing than they were concerned about the truck. I will be a customer for life.JOHN M.
Customer did not leave a comment.TAMMY P.
Customer did not leave a comment.timothy S.