Customer Reviews for Yankee Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Yankee Self Storage

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JEREMY G.
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Absolutely wonderful front staff, she was super helpful!

Sophie M.
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The check in process took a bit longer than I think it should. I did the self check in and although the app/online process is quite easy and straightforward it took a while to get approved to leave with the u haul and the app would sometimes lag to check in and log once the u haul is back.

Dawn H.
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Everything was perfect

MARISA M.
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Customer did not leave a comment.

Cynthia V.
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Customer did not leave a comment.

Elaine A.
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The staff were friendly and helpful. Gave me good information. The truck was clean and easy to drive.

Camden G.
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I will never rent from uhaul again! I reserved my equipment for my move a month in advance. They decided to tell me 2 days before my move that they didn't have tow dolly for my car. I wanted a car dolly because my wife had serious surgery and couldn't drive 9hours. So now I have to travel back 9 hours to pick up my car. I paid $751, which is outrageous for you guys waiting last minute to tell me that you didn't have what I needed.

Jonathan H.
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Because my drop off location was entered wrong by uhaul...I did not drop in Brookfield as the record may show. Never been there ever. I did drop of at yankee uhaul 74 Mohawk trail greenfield ma...and they were great.

Shawn H.
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Customer did not leave a comment.

Rose C.
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The rental for the vehicle (Van) was a very good option for us. The process was easy and the van was all ready to go when we arrived to pick it up. Jess was most helpful with answering questions, as this was the first time we have rented from U-Haul.

Annette J.
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Customer did not leave a comment.

Katharine T.
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Van was full of cigarette ash, loose tobacco, cigarette wrappers, dirt and mud. Despite a *no smoking* policy and stickers prohibiting smoking all over the van. Yim allergic!! You'd think they'd at least *try* to clean it. Nope. Disgusting. Asked for different van. Next one was worse. Tank less than full, despite them saying it was full. Cancelled contract. So bad. How possibly in business? Clean your vans!!!! Never had disgusting uhaul before. They had two. Horrible. Terrible. Absolute worst ever.

Carya H.
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Customer did not leave a comment.

ryan R.
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very friendly

Kate C.
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Calling the 800.number was not helpful. Walking into this location and talking with a very helpful person was a great experience. I wish I had been able to call the location the first time around.

Peggy S.
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The inside was not very clean and with the pandemic I expected it to have been wiped down...it also had no windshield wiper fluid in it. That being said..,the van worked well for what we needed and rode comfortably

Nancy H.
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Customer did not leave a comment.

Vincent L.
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Everything was okay, except for the cleanliness of the cargo van-- The inside of the rental van (in both the back AND cab) seemed like it hadn't been cleaned in a very long time. There was trash left behind in both parts, cobwebs, and an overall coat of dust/dirt.. I understand the condition won't be perfect, as it is a rental van so there will be scratches and dents, but a basic level of cleanliness is something that most paying customers would ask for (especially during a pandemic!!!!) (However, I also understand times are tough right now, and a lot of employees' hours are cut, etc. so things are more chaotic than usual right now at most places of business.) Again, I know it's not realistic for the van to be sparkling clean, but just for everyone's sake, if it was possible: a quick spray-down of the equipment with some Lysol cleaner (or whatever brand) between customers for the future would be a great idea that could easily solve these issues. Oh well, we are all trying our best, and everything else went okay, it wasn't a bad experience- thankfully I had lots of hand sanitizer with me! Thank you!

Whitney P.
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Customer did not leave a comment.

Amy M.
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Easy drop off, friendly staff, clear drop off instructions, easy parking.thanks!

Angela J.
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Didn't have the truck I reserved after I reserved it. The appliance dolly and cart weren't available. We had to buy windshield wipers because it was pouring and there were none on the vehicle.

Cynthia M.
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Representative went above and beyond assisting us with our rental.

Bradley B.
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Customer did not leave a comment.

Steve S.
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Customer did not leave a comment.

PAUL C.
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Jess was very courteous and helpful

Tyler B.
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Customer did not leave a comment.

susan B.
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The Van was in perfect condition. The woman who handled the pick-up and drop off was excellent.

Michael D.
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My contract was for 4 hours but you charged me for one day! You said you would contact me within 48 hours to resolve but still no word. I have the email from Uhaul stating 4 hours at a lower rate than I paid. Please resolve this asap

Ben T.
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The side door would not open after I began to use it. The back door locked when I was in side the vehicle with no clear way to get out. Service at the Yankee Realtor store was excellent and billing was done well.

Dennis M.
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The parking lot is somewhat small considering you are sharing it with two other business.

Sara B.
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The van was filthy inside and out, and you want to charge me a cleaning fee of $25.i took a picture of the back of the van before we used it.

Casey D.
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There was a blunt butt in the cup holder, the lock on the back had no key, and it took me 30 minutes to check out my Uhaul

Christopher L.
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Clean up the vehicle a little more

Garrett S.
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Customer did not leave a comment.

POCUMTUCK V.
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Could have used a quick vacuuming

Edward N.
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very pleasant experience. Sales person was super helpful to me, understanding my needs.

Caroline F.
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Customer did not leave a comment.

Andrey U.
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Customer did not leave a comment.

Mari C.
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Customer did not leave a comment.

Matthew H.
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Service was very friendly, listened to want I needed the uhaul for and offered suggestions to make the move easier.

Laura H.
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Customer did not leave a comment.

William T.
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Person at pickup was somewhat rude. I called the next day to make sure that the truck was fine since I had to leave the keys in it unlocked, the person on the phone was extremely rude.

Kathleen W.
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Have the truck ready for pickup. Vehicle had to be brought to the site and snow cleaned off. Old leaves left in the truck bed

Joudy Ann D.
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I had a $11 charge added to my file which was not selected at the time of my online booking. I am very upset that it was added with out my being aware.

POCUMTUCK V.
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Customer did not leave a comment.

victor M.
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Customer did not leave a comment.

Chad G.
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Customer did not leave a comment.

Charlotte D.
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Customer did not leave a comment.

Debra C.
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Excellent all around, can't think of a thing.

Stephen S.
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Customer did not leave a comment.

phil A.
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Customer did not leave a comment.

Jonathan T.
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Rude staff, filthy vehicle. Staff was late to arrive to turn over vehicle and didn't even apologize, was texting while going through sign-in process with me, pricing system was not properly explained so later when I received my invoice I did not know why I was being charged for some things I was not told about. They also parked their own vehicle in such a way that it was extremely difficult to get the Uhaul van I rented out of the parking area. Furthermore, the van was completely disgusting - the floor was covered with dust and debris, and there were still some items that belonged to the previous renter inside, such as empty potato chip bags, dirty socks, and old cardboard. Can't believe I spent money on this.

Tom N.
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Fast service

tammy P.
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Customer did not leave a comment.

Martha S.
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Keep up good work.

Kim T.
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Customer did not leave a comment.

Elliott F.
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Super easy process from start to finish!

Paul M.
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You are well versed on your Trucks Very Happy with Service Thanks

Oliver W.
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Customer did not leave a comment.

Stephen C.
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Customer did not leave a comment.

Richard D.
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Customer did not leave a comment.

Ted M.
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Easy access off highway.

Laura B.
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Staff was great and very helpful

Holly S.
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don't advertise under $20 on the side of the truck and charge $35 +gas. home depot is the better deal.

Julie S.
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Customer did not leave a comment.

Cathy G.
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Jessica did a terrific job. She is professional and knows her business

Micah W.
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Customer did not leave a comment.

Brendan W.
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Customer did not leave a comment.

Julia K.
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The woman who helped me make the reservation and assisted me with pick-up was amazing. She was so knowledgeable and helpful and friendly! However, the vehicle was not very well maintained, it was very hard to get the engine to turn over and made some weird sounds while driving. The ramp did not pull out easily and my partner got badly bruised trying to jimmy it out. Fortunately we were able to successfully move all our stuff without the truck breaking down.

Phil C.
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There was roadblock and I had to drive 20 miles extra 20 bucks. Told uhaul people but they did not do anything

Honey B.
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Customer did not leave a comment.

victor M.
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Customer did not leave a comment.

Michael E.
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Beware! This is supposed to be an after-hours drop-off location. After parking the truck I found an old note taped to the door that instructed me to drive the truck to another location to drop it off. This is really rude, and should be unacceptable to U-Haul. There was no way to contact the location, and U-Haul was absolutely no help whatsoever.

Fraser H.
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Customer did not leave a comment.

RUTH G G.
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Customer did not leave a comment.

Armen E.
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Customer did not leave a comment.

Spencer S.
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The truck smelled like garbage, it wasn't cleaned. I also specifically asked for no CDW coverage, but it was added to my contract without my approval.

Susan D.
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Customer did not leave a comment.

Sheila D.
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Excellent service!

Kara K.
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Jessica was is Excellent/amazing employee. I had absolutely no issues and she makes sure your all set with everything and makes things go as smooth as possible.

Gerald F.
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Customer did not leave a comment.

Roxy R.
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I ordered an appliance dolly to go pick up washer and dryer. When I got to the place I didn't have one. I was unable to get them. I drove 43 miles in empty truck. to return it . What a waste of my time and money. also I have no washer and dryer. Next time don't confirm unless you have whats ordered. Also I wanted a cargo van which they didnt have

Peter J.
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Customer service was excellent - calm and helpful

Barbara B.
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Make the travel milage price lower.

Mark B.
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Have the vehicle I rented on line, at the location the web page said it was at. The Truck had a transmission issue, it wouldn't up shift through the normal progression . and when you touched the brakes the motor over reved up . I'm sure I got horrible MPG due to the bad transmission.

POCUMTUCK V.
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Customer did not leave a comment.

Blake U.
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Customer did not leave a comment.

Sheila D.
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Excellent service from start to finish. Thank you.

Roxy R.
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Clear ice off of roof of truck. I could not climb up there.

John A.
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Customer did not leave a comment.

Ekaterina K.
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Customer did not leave a comment.

Candace M.
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I would recommend yankee self storage to rent a uhaul from. I was able to get everything moved in one shot and the customer service is top notch. I will definitely use this place again if I move in the future.

Cherie M.
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Customer did not leave a comment.

Sue B.
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Great

Barry B.
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The truck bed was sandy with debris which I had to clean out before use. The tank, which is supposed to be 3/4 full was less than 3/8.

Karen O.
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This location was perfect. HOWEVER, I was booked at another location to which I went to pick up and had to be sent to this place. UHaul sucks not to have sent me notice and to continually change pick up and drop off locations.

Dennis S.
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When equip. is ordered in advance make sure you will have it when customer arrives. Don't tell them upon arrival " we don't have the equip. you ordered". Especially when customer called three days in advance to be sure you will have what was needed after making the reservation a week in advance! Pretty poor customer service!

Catherine F.
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Customer did not leave a comment.

rosemary B.
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Customer did not leave a comment.

POCUMTUCK V.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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