Customer service #1. The guys met me with a smile and hooked up my trailer. Great job!Billy T.
Customer Reviews for Yellow Cab
(U-Haul Neighborhood Dealer)
San Antonio, TX 78233
Services at this Location:
- Mon-Fri: 8 am - 4 pm
- Sat-Sun: 6 am - 6 pm
Special Operating Hours
- 6/13/2021: Closed
- 6/19/2021 - 6/20/2021: Closed
- 6/26/2021 - 6/27/2021: Closed
- 7/3/2021 - 7/4/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep the same friendly professional employees.Ignacio T.
Customer did not leave a comment.LESLIE S.
I dropped off after hours at this location which is also a yellow cab. A man came out of office and took key from me before I could put in drop box. Again after closed around 10pm. They did not process my return for 6 days and charged me $385. The Austin location fixed for me, however, I will not receive the $ back into bank for 6 days! This will put me late on rent and other expenses not paid.AMY DEANNE Y.
Customer did not leave a comment.Luke B.
We waited outside of the place for 30 minutes. We finally found someone to help us. They did not have a Dolly I order had to go to another location to pick one up that place was up set. The man said we can drop off trailer at any location nope was not the case had to drive all the way back and could not find anyone again. This location is a joke should not be a u-Haul place. Will never go back there again.Hilary G.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Robyn H.
Service person greeted us outside and was very knowledgeable, helpful, and friendly. Also recommended return to a central location (only a few miles further than one I selected) which allowed for savings of about $50.Marc I.
Customer did not leave a comment.Pamela O.
Specify where to go, many offices and couldn't find anyone to help. There were also people there trying to drop off. A bit confusing. Gentleman said we could drop off at any location but when we tried the other uhaul place said they would take it but charge us $150 extra. Went back to yellow cab to drop off and no one was there. Suppose to be there till 9 and left at 6. It was confusing but we were able to figure it out online. Just would have been nice to have an actual person helping us. I would still rent from uhaul probably just another location. Thank youRene C.
Customer did not leave a comment.SAM A.
Customer did not leave a comment.Tina C.
Customer did not leave a comment.rita L.
Customer did not leave a comment.Dominic C.
Customer did not leave a comment.Randolph B.
Customer did not leave a comment.Angela W.
Customer did not leave a comment.Sophia H.
Personnel very nice and helpful made the drop off very easy.Adelina G.
I love the place they were nice and helpful and made the return very easy and pleasant to me... the only bad thing was the parking space very reduced a lot of cabs parked around and having a 26' and a dolly attached to the back was difficult to park the trucknorberto G.
It would have been very helpful to have had ready and available the blankets that were ordered with the truck at the.location where I was scheduled to pick up the truck and dolley. I had to wait a long time for the guy to look for blankets only to find out that none were on the premises. I then had to drive to the UHAUL place on Austin Highway to pick up blankets. When I got there I had to wait longer until their blanket inventory was taken care of before I got the blankets.celia R.
Office was hard to find, no personnel at entrance, reception was matter of fact almost as if it was a disturbance to return the trailer, no thank you - no acknowledgement that I was a customer at all. I had to ask for a receipt that the trailer had been returned and as he was walking away he turned and said you'll get an email - that will be your receiptJOHN M.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.Amy S.
MAKE THE PAPERWORK PRINTABLE ON LINE. I CAN'T SAVE IT TO MY FILES,JOSEPH C.
Customer did not leave a comment.Matthew C.
Customer did not leave a comment.Martin A.
The person checking me in did not ware a mask.. I offered him a new mask and he turned me down.AUDLEY H.
Customer did not leave a comment.Jose G.
Customer did not leave a comment.BOBBY RAY SR R.
Customer did not leave a comment.KEN R.
I was fairly new to towing and I didn't feel comfortable with backing the car transport. The u-haul attendant helped me by putting the transport in the correct location.Aaron E.
Customer did not leave a comment.Bryan P.
No one was at the location, this was the second location we were sent to and we were promised that it was open over the phone so I had to unhook the trailer myself and move it to a spot out of the travel lane. For someone who just spent nearly $1100 at your company between installing my hitch and then renting one of your trailers I was treated quite poorly and the incompetence of your customer service team on the phone cost me an extra 2 hours of my day when I had other things plannedJacob H.