Customer Reviews for Yellowstone Imports
(U-Haul Neighborhood Dealer)

114 reviews

801 US Hwy 10 W   Livingston, MT 59047

(406) 333-0278

Location Hours

  • Monday - Friday:
    8:30 am - 12 pm / 1 pm - 4:30 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(406) 333-0278

801 US Hwy 10 W
Livingston, MT 59047

Services at this Location:

Location Hours

  • Monday - Friday:
    8:30 am - 12 pm / 1 pm - 4:30 pm
  • Saturday - Sunday:
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

DENNIS B. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

Customer did not leave a comment.

Renny L. 
Rating:
5.0

Customer did not leave a comment.

Angie S. 
Rating:
5.0

Customer did not leave a comment.

Jolene W. 
Rating:
4.0

We returned the truck 2 days early and mentioned that to the guy, didn't really seem to care and we haven't received any credit on those 2 days yet. I will call.

Cindy P. 
Rating:
4.0

Customer did not leave a comment.

JACK A. 
Rating:
5.0

Customer did not leave a comment.

Will B. 
Rating:
5.0

Customer did not leave a comment.

DIRK S. 
Rating:
5.0

Customer did not leave a comment.

Kirsten G. 
Rating:
3.0

Terrible customer service.

KARA M. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
5.0

Customer did not leave a comment.

ALLAN ROSS D. 
Rating:
5.0

Customer did not leave a comment.

NEIL T. 
Rating:
5.0

Andy was great and super helpful!

Deanna L. 
Rating:
3.0

Customer did not leave a comment.

Dan H. 
Rating:
2.0

Once again your equipment is in poor condition, every time I've rented your equipment it's maintenance is piss poor bad tires on this trailer. So I had to purchase insurance cause I was concerned about the tires blowing out

Russell P. 
Rating:
5.0

The trailer I rented was so loud even when full I felt it was unsafe to use. I assumed it was just loud because it was empty on the way home, although I did pull over multiple times to triple check to make sure the wheels weren't going to fall off. We rented at the end of the day Friday, went to use Saturday morning, filled it and made one trip then parked it due to the overwhelming racket. The location was closed at this point so I could reach out to get a replacement.

Bryan M. 
Rating:
3.0

Had a billing issue that has now been corrected

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

Drop off quick and easy.

Gail M. 
Rating:
5.0

The guy working there was the best.

Scott M. 
Rating:
4.0

Customer did not leave a comment.

Neil T. 
Rating:
5.0

Truly excellent service and easy to work with!!

Henry V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT JAMES S. 
Rating:
3.0

Truck only had 3/8 tenths of fuel. Truck windows were filthy. At least clean windows.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
5.0

Customer did not leave a comment.

JACKSON T. 
Rating:
4.0

all was good

JAMES WADE C. 
Rating:
5.0

Customer did not leave a comment.

DONALD C. 
Rating:
5.0

G e t Richard some help. This guy is excellent. You should promote him and get him an assistant or 2. To much business for 1 person to handle.

TODD C M. 
Rating:
5.0

Great friendly service from the Rep this time around

Mark F. 
Rating:
5.0

Richard was an awesome person to work with for all my moving supplies and rental equipment/trailer. I highly recommend this location.

JO S. 
Rating:
5.0

Customer did not leave a comment.

LARRY H. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
1.0

The guy at the pick up store was obviously high as a kite. My guess is meth. He was very scattered, going a mile a minute and showed very bad customer service in front of me but 3 other clients as well. The truck was filthy inside and out. I had to hook up the car hauler is was towing. He also did no equipment walk around/check. Very unprofessional.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Debra M. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

The person at the Yellowstone Imports location pretty much guaranteed I'll be going no where else for my moving needs from now on. He was so helpful, positive and informative. Great representative of U-Haul!

Gage H. 
Rating:
2.0

The gps location from email Uhaul sent when using the mobile pickup took me in the wrong direction at least 7 miles west of the actual location!

Robert P. 
Rating:
3.0

Customer did not leave a comment.

JERRY S. 
Rating:
4.0

Customer did not leave a comment.

KAREN S. 
Rating:
1.0

Hire someone with an IQ higher than a shoe size

JONATHAN S. 
Rating:
5.0

Great customer service. Everyone I worked with was very helpful.

KEITH CARSON S. 
Rating:
5.0

Customer did not leave a comment.

Casey H. 
Rating:
1.0

Mobile pickup was a nightmare. GPS location was not where the vehicle actually was. Had to drive back and forth to check in on the mobile app. This process at this site needs fixing.

SANDRA W. 
Rating:
5.0

The online return process didn't work very well. Fortunately, I talked to a woman at U-Haul who dealt with it. Josh at the location in Livingston, MT was also very helpful when I picked up the trailer and when I went back to make sure that everything was fine with my return.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

Lesa H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth F. 
Rating:
3.0

Customer did not leave a comment.

Todd F. 
Rating:
3.0

When I made my reservation I had chosen a drop off site near my destination. Somewhere along the way it was switched to a different UHaul dealer (across town). This was inconvenient and not appreciated.

Eric R. 
Rating:
5.0

Josh was really helpful and made the whole process stress-free. Experiences I've had at other locations have not always been great, but Josh's friendly and efficient assistance would lead me to not even hesitate to rent from this location again. Thanks!!

Katie D. 
Rating:
5.0

Customer did not leave a comment.

Paula R. 
Rating:
5.0

Customer did not leave a comment.

Betty D. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
3.0

Insurance charged on trailer after I asked it NOT to be. Took extra $70 that I really don't have now. I had to move due to Covid19 job loss. Would love to get that refunded ASAP

Dicksie P. 
Rating:
5.0

Customer did not leave a comment.

Robyn T. 
Rating:
5.0

Cleanest u-haul I've ever rented.

kelly D. 
Rating:
5.0

Customer did not leave a comment.

Marco J. 
Rating:
4.0

Richard and Josh both were very helpful and efficient in completing my rental and return.

Carrie J. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Everything was good and nice people

John C. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Nothing, they were on top of it and great to work with!

Ashli H. 
Rating:
5.0

Josh made the rental process a breeze and I really appreciate all the work they do at that location.

Chris B. 
Rating:
5.0

the lone associate was top notch and made things work effortlessly. I recommend him to others highly!

John H. 
Rating:
4.0

My experience was great. This is my 2nd rental from this location and I will continue to use as needed. Richard at the desk is wonderful and has such outstanding customer service. Thank you!

Katrina F. 
Rating:
4.0

Customer did not leave a comment.

Eric R. 
Rating:
4.0

Customer did not leave a comment.

Ralph H. 
Rating:
3.0

Richard at Yellowstone Imports U-haul was very helpful and went the extra mile to accommodate my additional travel in bad weather to get my rental for me.

Steven T. 
Rating:
5.0

Robert was outstanding. He is extremely knowledgeable and accommodating. I don't use rentals daily but if I did, I would return.

Bill T. 
Rating:
5.0

Easy from start to finish! 485 miles, 1.5 days, could not have been more successful. Thank you!

Jeffery K. 
Rating:
5.0

We had a very successful trip. We really enjoyed speaking with Richard at the Livingston MT location. He was helpful, explained everything precisely and made sure we understood everything on the contract. He was friendly, polite and made sure we got the pick-up on time.

Darella S. 
Rating:
5.0

Nothing! I had a great rental experience ----- Richard was extremely nice, helpful, and full of information. Great Job.

Edwin M. 
Rating:
5.0

Richard was awesome. I run 12 retail stores, and he provides superior customer service. I'd hire him in a heartbeat.

Wayde A. 
Rating:
5.0

Customer did not leave a comment.

Winifred W. 
Rating:
4.0

Reason for final rates are confusing.

Rebecca T. 
Rating:
5.0

Excellent service with exceptionally friendly staff. I would 10/10 use this service again, though I hope I don't have to move for a long, long time. Moving is the worst - but, Josh, the employee that rented me the u-haul, made the moving process much easier (and dare I say fun!). Josh is an excellent employee - I hope he is monetarily compensated for his performance, job, and enthusiasm. He's a great asset to the company and I hope he's treated well so that he sticks around.

Erika R. 
Rating:
5.0

All was well!

Paul B. 
Rating:
5.0

First time using. Trailer was in great working shape and towed well. Friendly staff at both ends. Will sue again

Chris S. 
Rating:
4.0

Customer did not leave a comment.

Clay B. 
Rating:
3.0

Customer did not leave a comment.

George O. 
Rating:
3.0

both tow dollies on the lot were in need of repair

Jason N. 
Rating:
5.0

The gentleman at Yellowstone Imports was very helpful and friendly.

Jeffrey K. 
Rating:
5.0

Richard gave us very good service and was knowledgeable about the products and procedures. He loves his work!

SAM T. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Great service. Super nice, helpful and very accommodating.

Catherine T. 
Rating:
5.0

Customer did not leave a comment.

douglas M. 
Rating:
5.0

So kind and helpful! Richard and Samantha really took care of us here in Livingston.

HETTA W. 
Rating:
5.0

The manager is terrific!

janet L. 
Rating:
5.0

Nothing the gentleman made it very easy and fast. Thanks again.

Phillys B. 
Rating:
3.0

He was very nice and tried to help me on my multiple break downs on the journey to my destination. Everything started going downhill in Twin Falls, ID

Marjorie S. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

JOY L. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

James W. 
No reviews have been submitted for this location.

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