truck was smoked in and ashes still in truck. Truck fuel was at 1/8 tank which I noted on app hen picked up truckJames W.
Customer Reviews for Yogi Food Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.LANCE S.
Very disappointing to have a reservation fir a truck at a location only to be to,d sorry we don't have a truck fir you, you will have to go to another location 15 min away.Maureen W.
The manager/owner is exceptionally friendly and helpful. Well done! Truck itself could use maintenance: out of alignment and seat belt alarm would often chirp even when belt clipped.jerome P.
Customer did not leave a comment.Lisa S.
The location needs to more details about the process.Robert S.
Customer did not leave a comment.PAULA C.
Customer did not leave a comment.James H.
I couldn't even start the truck because the clerk said there was a â€œtrickâ€ and he had to start it for me. Then the seat belt indicator is broken so even though I was wearing my seat belt it beeped at the the whole time. My biggest frustration is that I specifically asked him does this truck have a loading ramp as I was moving a washer and dryer by myself and wouldn't be able to load it without one. He assured me it did, so when I got to my location to pick up and found no ramp I was incredibly upset. I did not even get to move the washer and dryer and now will have to get another truck. I called U-Haul customer service but hung up after waiting 30 minutes. I understand that maybe I could have looked to see if there was a ramp, but just took the word of the person who rents them. I am fully expecting u haul to make this right as I have used you in the past and never has an issue or complaint. I look forward to hearing from someone.Courtney B.
Keep providing the good customer service.cinderella G.
The Yogi Store clerk was very customer oriented and knowledgeable of the truck and trailer we rented. I will hand-pick Yogi Food Store as my primary Uhaul rental location. Thank you.Brent S.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Matthew D.
Customer did not leave a comment.HASKER H.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.Steven S.
Discontinue services with this company.SHELBI O.
Customer did not leave a comment.diane M.
Truck was not swept out. Also the attendant said my online reservation had been cancelled and I had to redo it at the store. If he gets a bigger cut of the rental by making the reservation at the store, then I bet he is running this scam pretty often. So if you reserve online, be ready for an extra 10 minutes at the store.James B.
Very quick order processing - I was in and out in 10 minutesWilliam J.
Had terrible experience with location, complaints already sent inJanika J.
Gas tank was â€˜almost full'. Why wasn't it full?Candace B.
Customer did not leave a comment.Angela P.
Customer did not leave a comment.Keondra M.
Customer did not leave a comment.Bill K.
Customer did not leave a comment.Sara H.
Frindly and helpful with plenty of inventory.Ron S.
Everything was fine.JAMES S.
Customer did not leave a comment.KEITH L.
Customer did not leave a comment.Jose Antonio R.
Customer service was very nice Clean truck before rental service Truck in poor conditionShanen H.
Everything went well - no problems at all. Trailer was just the right size and the person we rented it from was very helpful.BARBARA S.
Customer did not leave a comment.CHARLES C.
Customer service was really good! I reserved an appliance hand truck that wasn't available when I arrived. It was inconvenient, because I used up over an hour of my rental time looking for something to make moving my appliances easier. The truck was really dirty, and full of trash. I had to wipe down with clorox wipes before departing the location. Also, the buttons to turn on the lights were missing. It was raining and we couldn't turn on headlights. With covid, I think there should be some type of guidelines for truck cleaning after each use.Brooke H.
I need the contract to be printed at the time of the lease I didn't have original copyMATTHEW R.
Customer did not leave a comment.Kimberly M.
Customer did not leave a comment.Dale T.
Over charged me 180.00Kenneth C.
Customer did not leave a comment.Chakia D.
Customer did not leave a comment.Carter K.
The owner was very rude. His son Yogi was very nice and helpful.PENNY A.
The service was great at this location.Jacquart B.
Customer did not leave a comment.John D.
Customer did not leave a comment.DAVID K.
Easy rental transactionsForrest V.
Customer did not leave a comment.Jonathan M.
The equipment was old, shows its wear and tear, and muddy in the cabin. I rented from an official U-HAUL location a few weeks ago and the difference between the cleanliness and quality of the equipment was immense. The U-HAUL location was top shape. This location is obviously only doing the minimum. Will only be using the official store from now on even though this is significantly closer to me.Vishal A.
Service was great. The people who run the business are really great to work and overall care about the customers.Sammy L.
They were closed.Shelby G.
Customer did not leave a comment.Carl A.
Customer did not leave a comment.Dubose M.
I found everything so easy to deal with at this place. They were helpful and I was able to get a truck needed at a last second.Daniel K.
Customer did not leave a comment.ADRIAN S.
Customer did not leave a comment.Adrian S.
Customer did not leave a comment.hugh C.
Yogi's has always been my go to for truck rentals! They always do a great job and provide me with exceptional customer service.William E.
Great customer serviceScottie P.
Customer did not leave a comment.Melissa S.
My experience couldn't have been any better. The process was very fast and pleasant. I am so pleased.LILLIAN K.
Customer did not leave a comment.Nickolaus G.
Very accommodating. Check-in was easy.Carol B.
The energy was ok dealing with me but seeing how others were treated made me want to leave. The truck didn't drive well. There was a lot of play in the steering wheel and it didn't drive good at all. I'll go to the main uhual place the next time I need one. I've dealt with uhual for over 25 years and that truck was the worst ever.Wendy F.
Customer did not leave a comment.RICHARD D.
100% remove this store from your authorized dealers. Uneducated, rude, and 100% completely not customer oriented. Charged my card 3 times srill never got the money backALYSSA B.
great customer servicePhil M.
Customer did not leave a comment.Alicia H.
The uhaul website is always down they say. I was overcharged for my rental . I declined the safe move insurance on the online check in the signed the waiver when I picked up the truck tried verify on price on website it never got to the page to confirm the lady said go ahead she will check on it when I return the truck when I came back her husband said the site was still down and they would e-mail my receipt. When I did receive it I immediately contacted uhaul and never got a responseEvette C.
Smooth thanksDouglas T.
Customer did not leave a comment.Sean H.
I got over charged at the end. It was $12 more than what my receipt said.Micheal H.
Service was WONDERFULchervelle W.
Customer did not leave a comment.Akesha W.
The overall app experience was good but not that convenient towards the end of the transaction. I couldn't figure out what to do on the app once I got checked in. Then the store clerk/Uhaul helper wasn't very friendly at all.Nathan W.
Customer did not leave a comment.Mark S.
Great service,professional and kind and considerate...people..thank you!!!MARSHA T.
Customer did not leave a comment.akeyda I.
Always recommend Yogi's as your go to u-hual spotDahrion J.
Customer did not leave a comment.Brian C.
Customer did not leave a comment.Mike N.
No customer service was given. The lady at the counter was rude and condescending. She was very hard to talk to and to get information from.Lateefiah B.
Everything was great! The lady in the morning when I picked up and the young man when I returned in the evening were very personable and helpful. Overall, a very pleasant experience. I will definitely use them again!John G.
Truck came nearly empty and location was overall unprepared for pickup.Nathan G.
I would not recommend if you are picking up a tow dolly and need help loading your vehicle. This location does not have the ability.Kimberly F.
Customer did not leave a comment.Bruce E.
Customer did not leave a comment.David B.
Customer did not leave a comment.scott H.
Customer did not leave a comment.David C.
Customer did not leave a comment.Glenn S.
Customer did not leave a comment.Chris G.
Customer service skills. Especially the lady that work there. She told me when you bring it back make sure you fill it up and make sure you hear the click and that mean it's full. So I just did what she said. So I got gas and it click, she did not believe me that it click. I give her the receipt for the gas. She was like there no way and she got into a argument and made me use my own debit card to repump as again mind you it's alway fully of gas. The funny part it click on her and she kept filling it up and spill gas on the floor and it's overflowing out of the gas tank. I told her you giving my money back cuz I'm not paying for the gas that you spill on the floor. She got a attitude. This place should get no star for there back customer service skills. Also when you turn on a truck and let it run a few seconds it use gas I guess this lady don't understand. Cuz she was like turn on the truck than turn it off. Also trying to get me a smart dumb look when she put in the gas trying to undermined me saying I told you. But funny thing is it click on her but she did not care she kept pumping the gas and spilling on the floor. Cause it's not her money so why not.Christian L.
My uhaul reservation was changed to this location at the last minute. I wasn't notified of the change. The representative did not have any information from my reservation and provided terrible customer service. I had also ordered an appliance dolly with the uhaul which was not provided to me. I had to drive back to the location (30 mile round trip) incurring additional mileage, which I was charged for. The representative's response was to blame me for not getting the dolly, and lie to my wife about it. I never be using this service again.Justin S.
Customer did not leave a comment.Henderson S.
Customer did not leave a comment.Deanna R.
Customer did not leave a comment.gilbert G.
Customer did not leave a comment.Angela W.
My reservation was messed up was sent to the wrong location didn't have my truck then had to drive even farther to where they had the truck not happyDanielle P.
The woman lied and told me I had to fill it up when it only had 1/4 tank when I got it. I paid $48.02 to fill it and want reimbursed. She lied and if she does that to everyone that's stealing. I chatted with someone but the situation was unresolved she should be running a uhaul and you should take it from herSEAN B.
Mrs Patel is very friendly and professional.Silva M.
Customer did not leave a comment.John E.
Exceptional service & support. I highly recommend this location to everyone. The owners really care and render immediate assistance to any situation you may have. The owners store is an additional plus as you can purchase food items and other necessities for your trip.clifford S.