I had to rent a big trailer, it was not clean. Besides that, everything was ok.fernando S.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and helpful location. Will be renting from here againnicholas A.
Customer did not leave a comment.MICHAEL G.
Customer did not leave a comment.Morgan W.
Customer did not leave a comment.Carolyn C.
Supportive and friendlySERGE A.
Nice to have the dolly and blankets in the truck in case we needed themALEXANDERS P.
Really excellent service. The rep who helped us get the truck was awesome.Steven R.
Customer did not leave a comment.Byron S.
Customer did not leave a comment.Kent W.
Customer did not leave a comment.Rod P.
Customer did not leave a comment.Ryan M.
Customer did not leave a comment.Jason C.
No improvement needed. Everything was good.Zbigniew S.
Customer did not leave a comment.Edyta C.
Everything is OK.DANIELJ U.
Thank you!MICHELLE P.
They could use a bigger trailer than the 4x7 the only one they had .Michael S.
Customer did not leave a comment.Byron S.
All goodMichael S.
It took awhile for customer rep to process order because uhaul computer system did not recognize trailersCHRISTOPHER W.
Customer did not leave a comment.Jason H.
Reduce your milage rateDoug F.
The location was fine but. The main office lost my reservation for Saturday September 26th I was supposed to pick up a 15' truck at the centennial location in Stoney Creek. They did not a a truck for me the only truck available was for the next day in Dundas. So I had to pay extra for gas and Kms. So overall I'm not very impressed by U-Haul. And will probably will be telling my friends and family about my experienceCORYW S.
Chris was a fantastic help. He is so friendly and knowledgeable. My second time working with him and I am so happy for it. The truck was great and the bill came early the next day. No hassle, no wait. Thank you!Rachael H.
small, friendly and nice customer service.Carlos G.
Very flexible. Would use again.bruce K.
good managerJ S.
Customer did not leave a comment.tom C.
I will recommend my friends to make a budget with the competitors because I was charged with too much fees and extras costs.Ronaldo C.
Customer did not leave a comment.Kit S.
The fellow who runs this outlet gives me the impression that he really cares about my moving experience being a success from the questions he asks and the advice he provides. So refreshing!Richard B.
Customer did not leave a comment.Michael B.
Lucy was less than professional it took some one else to fix the problem we had been called and told the truck would be ready for us the day before we get called and said the truck was not where it was supposed to be and I had to drive from Burlington to Dundas leaving free people or to move sitting for 2 1/2 hours waiting for us to get the truck where is Makila in Burlington was ExcellentJoe B.
Customer did not leave a comment.STEVENM M.
Customer did not leave a comment.FREDERICKA S.
Customer did not leave a comment.SUSANN V.
Keep the good job!Ramin A.
There seemed to be a disconnect where receiving location showed tank was full at start of rental in Sarnia, yet Sarnia location was clear tank was 3/4 full and picture was uploaded to U-Haul site showing 3/4 gas tank status upon pickup. Otherwise, no issues.Jeff D.
Customer did not leave a comment.Amodio D.
Very helpful staff over the phone, and the after hours drop off was straightforward.Enrico S.
Customer did not leave a comment.DONALF C.
What an awesome Guy Chris is! Nice doing business with you.Adesola F.
The owner is great. He took my trailer with no problem. All other locations were difficult to deal with. I have dealt with this location in the past and he is truly above the rest. Annette VielerAnnette V.
Chris was very accommodating. He stayed with us to answer questions about The vehicle. Location served our needs. A very good experience.HEATHERPENELOPE S.
Friendly and thorough attendant!keith E.
Customer did not leave a comment.GREGORYJ G.
22' is a bit of a rough riderob W.
Customer did not leave a comment.KENNETHWILLIAM L.
Customer did not leave a comment.PAULMF E.
Customer did not leave a comment.HOKCHI GILBERT M.
Customer did not leave a comment.RICHARDJ S.
Customer did not leave a comment.Ron H.
Excellent service and very helpful.JOSEPHMARK A.
Nothing...exceptional service. Thanks Chris ðŸ‘DIANEG G.
The store smelled of smoke.MALCOLM M.
Customer did not leave a comment.LASZLOS V.
Customer did not leave a comment.KELLYD A.
Recently rented a van from 211 York Rd. The owner was very friendly and made the experience quite enjoyable. I needed to call to adjust my rental return time, and he was easily accommodating.RYANMARK M.
Chris (owner/operator of location) was very pleasant to deal with and offered suggestions for future rentals. No pressure tactics and NO HIDDEN COSTS! Rental had quite a loud squeak somewhere within the cargo van but that is the only complaint. Would use the Dundas U-Haul York location again without hesitation.KEVINL F.
well done, very well done!!MICHAEL B.
Great customer service, explained everything and made it pretty quick and easy. During a stressful time it was good to know I can count on U-Haul and the manager of the store.Tiffany C.
Customer did not leave a comment.KEEGANM T.
Chris your employer was excellent. He was friendly, knowledgeable and welcoming.nTHOMAS C.
Chris was very helpful and informative. Teddy was the perfect Welcomer :)Ryan B.
Customer did not leave a comment.KENNENTRISTAN H.
Owner was friendly and super helpful! Thanks!!NEILSONS M.
The customer service is excellent at this location. Chris was very helpful and tookn additional steps to ensure that my rental experience went smooth.KIMBERLYA B.
Customer did not leave a comment.Jeffrey G.
Customer did not leave a comment.Imran S.
Customer did not leave a comment.haiqiang Z.
Customer did not leave a comment.david D.
Customer did not leave a comment.Susan L.
Customer did not leave a comment.yann M.
Chris was very helpful and called to allow us to get an early start on our move which was a much better situation for us. I really appreciated the excellent customer service from this location. I will also say that the booking experience was easy and the call center was accessible when I need to ensure locations as my original location of choice had closed.Gordon m N.
Smooth experience. Great customer serviceTim H.
Great service, gorgeous dog 10/10Theo W.
Customer did not leave a comment.Danny Y.
Very polite and expedient.Sherwin N.
I have rented from this Uhaul location twice and both times the experience has been excellent. Picking up and dropping off the rental was very fast, the service was very helpful and friendly, and the vehicle was clean and in good condition both times.Marquesa K.
Always have had an excellent interaction with the people and their services when dealing with this company.Belinda D.
Customer did not leave a comment.kenneth M.
Chris is a great owner of a small branch. Vehicles always in good shape and Chris is very friendly and helpful. Have used this location a number of times and would recommend to others.paul A.
Truck rental was as expected. Thank you for being there.bruce P.
Chris, was greatBertram R.
Customer did not leave a comment.Ronald T.
Perhaps a little closer vehicle inspection needed a wiper and brakes not the best however this truck was dropped off from another location. They should have checked out the truck before dropping it offPaul W.
I can't say enough how friendly, helpful and polite Chris was. He took time to explain everything to me well and ensured that I understood all functions of the vehicle. I would highly recommend him and plan to go back to this location when the need arises.Lisa H.
The worker was extremely nice and helpful. He gave us great tips and was very accommodating when we ended up needing an extra hour with the truck rental.Megan B.
Chris was very helpful and friendly. He was very responsive to my last minute requests.Wendy D.
Nothing - staff was very friendly and accommodating. Very happy with my (second) experience theremike R.
Friendly and efficient service from Chris. All good!Nicholas R.
Great customer service - will definitely be back!Bryan K.
The distributor was very helpful and personable. I was very satisfied with the service and the really friendly professional service.Allison P.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.hal B.
Customer did not leave a comment.Sheila R.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.John B.