Customer Reviews for York Convenience
(U-Haul Neighborhood Dealer)

368 reviews

200 King St W   Dundas, ON L9H1V4

(905) 627-3993

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 9/26/2021: Closed

Services at this Location:

Contact Us

(905) 627-3993

200 King St W
Dundas, ON L9H1V4

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 9/26/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

WAYNEJ M. 
Rating:
5.0

Customer did not leave a comment.

Kathryn P. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN Y. 
Rating:
5.0

Customer did not leave a comment.

Sarah B. 
Rating:
2.0

Customer did not leave a comment.

SAEEDUDDIN S. 
Rating:
5.0

This location is excellent & 2 thumbs up!

DARCYL G. 
Rating:
4.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

This is a great location; most thorough and attentive experience I've had with the company.

JESSICAELIZABETH S. 
Rating:
5.0

Nothing it was all good

DAVID T. 
Rating:
5.0

Chris runs a top notch dealer. Only go to him!

CURTIS M. 
Rating:
5.0

Easy to find. Check-in was easy and the personnel was friendly and customer focused.

ERIK B. 
Rating:
5.0

Customer did not leave a comment.

LISLE R. 
Rating:
5.0

Customer did not leave a comment.

Hossein K. 
Rating:
5.0

GREAT

JOHN N. 
Rating:
5.0

Give the customer the truck they originally booked , OR tell them it's not available at that location so that they have time to find one else where!!!!

John C. 
Rating:
3.0

No one at U Haul trailer office. Needed to go to the bike repair garage building on the property location to find someone to look after me. There was only one person doing double duty looking after the repair garage and the U Haul operation. Chap was very friendly and accomodating.

HARRYTHOMAS M. 
Rating:
1.0

Customer did not leave a comment.

Nicholas B. 
Rating:
5.0

Super happy with the advice and help I got!

LEILA W. 
Rating:
3.0

Customer did not leave a comment.

Christopher B. 
Rating:
3.0

Clean the cab of the truck, it was dirty and gross. Especially considering its covid.

Denise R. 
Rating:
5.0

Hassle free. Friendly staff.

STEWARTH H. 
Rating:
5.0

Very pleasant and helpful service!

Jennifer A. 
Rating:
4.0

Chris was great explained what I had to do & when I returned the truck said Thanks

MICHAELJ L. 
Rating:
5.0

Chris was super helpful! He took the time to also look at options outside of his location when we were scheduling a truck. At the end we took the 10ft truck from his location and had a very good experience! He made the whole process easy. Would strongly recommend this location and service overall! Thank you!

TIMOTHY B. 
Rating:
5.0

The drop off was as fast as a Forumla 1 pit stop! Cheers!

ERICB W. 
Rating:
1.0

Customer did not leave a comment.

ARATA M. 
Rating:
5.0

Gentlemen working at this location is a great person. Helped me with everything. 🐕👍

Prashant D. 
Rating:
5.0

Chris has been great everytime.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

MARIUS D. 
Rating:
5.0

Online/email transmission of receipt at the end of the day has malfunctioned. Three days after the rental, I have still not received it.

WILLIAMBRUCE P. 
Rating:
3.0

Fix your app so that it actually works. I spent ages in a chat with your agent trying to get it to move to the next step so that we could leave with the vehicle

Dwight C. 
Rating:
3.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Nothing

JAMES B. 
Rating:
2.0

Rented a 26 ft for one way trip, had help aligned for the day of my move. Ended receiving a 20 ft as they did not have a 26ft, got offered 400km in the one way rental. But nothing else. My helping hands was unable to support me the following day had to extended another 2 days, and ended up using over 150 km more as a result of extra trip. Plus more gas!!!! Way too expensive compared to what I had planned just as a result of not getting my confirmed rental of a 26ft truck. Very disappointing. Should have had the extra miles and days waived as it was a result of a situation not of my fault. I already had to pay for extra charges for help and Gas.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

Devon M. 
Rating:
5.0

Customer did not leave a comment.

CarolAnn T. 
Rating:
5.0

Nothing. It was perfect. Chris was a pleasure to deal with and I wouldn't hesitate to recommend him at his location. Thanks!

DANIELJ L. 
Rating:
5.0

Service was great, price was very. Chris was very polite and super helpful.

LIONEL R. 
Rating:
3.0

Customer did not leave a comment.

NICOLA P. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

Edyta C. 
Rating:
4.0

Customer did not leave a comment.

RONALD H. 
Rating:
4.0

Customer did not leave a comment.

DONALDJ H. 
Rating:
4.0

Some difficulty dropping off but after a few phone calls it was completed

Keith W. 
Rating:
4.0

Customer did not leave a comment.

AMODIOD D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERWILLI W. 
Rating:
5.0

Customer did not leave a comment.

MICHAELA T. 
Rating:
5.0

Customer did not leave a comment.

ROBERTJ C. 
Rating:
5.0

Nothing.

DANIEL J. 
Rating:
4.0

Customer did not leave a comment.

KOUROSH A. 
Rating:
5.0

Customer did not leave a comment.

KERRYJ B. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

richard W. 
Rating:
2.0

Have a real store not just a small trailer on a lot.

DONNAK F. 
Rating:
5.0

I can't think of anything at the moment. Chris was very helpful and knowledgeable. The whole rental went smoothly and the move was done in record time. Regards, Joe DiFazio

JOEV D. 
Rating:
5.0

Great service!

Herb S. 
Rating:
5.0

Customer did not leave a comment.

Katherine H. 
Rating:
3.0

The person working there was polite but needed wrap but the wrap I needed wasn't available. I also said I'd be back the following day if I owed money or to get any funds re embursed to my debit card. I was planning on coming back the following day and turned out I couldn't until the weekend. I was not aware that if I didn't in 48 hours a cheque would be sent, the cheque didn't have an apartment # on it which I feel that I should have received a call to confirm an address. Also, wrong city and postal code, now I have to wait for all the corrections and a cheque return. I feel that it could have been prevented with one phone call.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Jamie W. 
Rating:
5.0

Customer did not leave a comment.

Annie L. 
Rating:
5.0

Customer did not leave a comment.

PAWEL T. 
Rating:
3.0

I had to rent a big trailer, it was not clean. Besides that, everything was ok.

fernando S. 
Rating:
4.0

Very friendly and helpful location. Will be renting from here again

nicholas A. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Morgan W. 
Rating:
5.0

Customer did not leave a comment.

Carolyn C. 
Rating:
5.0

Supportive and friendly

SERGE A. 
Rating:
5.0

Nice to have the dolly and blankets in the truck in case we needed them

ALEXANDERS P. 
Rating:
5.0

Really excellent service. The rep who helped us get the truck was awesome.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Byron S. 
Rating:
5.0

Customer did not leave a comment.

Kent W. 
Rating:
5.0

Customer did not leave a comment.

Rod P. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

No improvement needed. Everything was good.

Zbigniew S. 
Rating:
5.0

Customer did not leave a comment.

Edyta C. 
Rating:
5.0

Everything is OK.

DANIELJ U. 
Rating:
5.0

Thank you!

MICHELLE P. 
Rating:
5.0

They could use a bigger trailer than the 4x7 the only one they had .

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Byron S. 
Rating:
5.0

All good

Michael S. 
Rating:
3.0

It took awhile for customer rep to process order because uhaul computer system did not recognize trailers

CHRISTOPHER W. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
4.0

Reduce your milage rate

Doug F. 
Rating:
3.0

The location was fine but. The main office lost my reservation for Saturday September 26th I was supposed to pick up a 15' truck at the centennial location in Stoney Creek. They did not a a truck for me the only truck available was for the next day in Dundas. So I had to pay extra for gas and Kms. So overall I'm not very impressed by U-Haul. And will probably will be telling my friends and family about my experience

CORYW S. 
Rating:
5.0

Chris was a fantastic help. He is so friendly and knowledgeable. My second time working with him and I am so happy for it. The truck was great and the bill came early the next day. No hassle, no wait. Thank you!

Rachael H. 
Rating:
5.0

small, friendly and nice customer service.

Carlos G. 
Rating:
5.0

Very flexible. Would use again.

bruce K. 
Rating:
5.0

good manager

J S. 
Rating:
5.0

Customer did not leave a comment.

tom C. 
Rating:
3.0

I will recommend my friends to make a budget with the competitors because I was charged with too much fees and extras costs.

Ronaldo C. 
Rating:
2.0

Customer did not leave a comment.

Kit S. 
Rating:
5.0

The fellow who runs this outlet gives me the impression that he really cares about my moving experience being a success from the questions he asks and the advice he provides. So refreshing!

Richard B. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Lucy was less than professional it took some one else to fix the problem we had been called and told the truck would be ready for us the day before we get called and said the truck was not where it was supposed to be and I had to drive from Burlington to Dundas leaving free people or to move sitting for 2 1/2 hours waiting for us to get the truck where is Makila in Burlington was Excellent

Joe B. 
Rating:
5.0

Customer did not leave a comment.

STEVENM M. 
Rating:
5.0

Customer did not leave a comment.

FREDERICKA S. 
Rating:
5.0

Customer did not leave a comment.

SUSANN V. 
Rating:
5.0

Keep the good job!

Ramin A. 
Rating:
5.0

There seemed to be a disconnect where receiving location showed tank was full at start of rental in Sarnia, yet Sarnia location was clear tank was 3/4 full and picture was uploaded to U-Haul site showing 3/4 gas tank status upon pickup. Otherwise, no issues.

Jeff D. 
No reviews have been submitted for this location.

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