Customer did not leave a comment.Anton H.
Customer Reviews for Yorktown Gulf
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Christine W.
Customer did not leave a comment.JOSEPH O.
Customer did not leave a comment.GARYJOSEPH L.
The place is a mess, the truck was fealty and we were disgusted to be seated on it and had to disinfect it before using it, it was old and does;t justified what we paid for, after the first stop, it was hard to start it again, so left it running for the rest of the day (hint, no saving there) in the middle of the trip started giving on and off unnecessary warnings VERY STRESSFUL DAY.WASHINGTONMARIO S.
Everything was good. I was not informed where to drop the key upon returning the truck (I returned the truck around 9.30 PM and the place was already closed) so this is the only inconvenience. I have not seen my bill but I took a picture if the dashboard for the gas and the mileage. Please send me the bill to confirm total mileage (only 16 miles) and the tank showed more gas than what I received it) Regards, GuillermoGS L.
Everything was great: people were very nice, pleasant, and efficient. The whole experience was very positive. I will be renting from them again soon & recommend them.LINDAM S.
When I spoke to the representative before booking the van, I was told the location was open until 8. Her words were "no problem, they're open until 8." I had planned to pick the vehicle up at 4:30 but got held up by work/family. I did not realize I needed to notify the pick-up location that I would be late, ONLY if I were cancelling. When the location called me to see if I was still coming I said, "yes, I'm coming, but I'll be late." When I arrived, around 6:30, I was notified by the same U-Haul agent, who had told me, "they're open until 8--no problem" that my reservation had been cancelled. I was understandably upset and the agent reconsidered, seeing that the written notification from U-Haul did not indicate that customers needed to alert the location if they would be late. If I had known I needed to do this, you can be sure I would have called. I returned the vehicle at around 12:30, about six hours early. I don't think I have ever rented a moving truck before so I did not understand how tight the pick-up appointment time needed to be. I have, however, rented cars several times. Usually, appointments are more flexible and if they're not, the customer is notified in writing. I was disappointed to experience this stress during an already stressful time, but I'm glad that the agent allowed me to rent the vehicle, per the agreement.MAEVETOWNSEND O.
Was fast , and they help me and very professional!!Mayra Q.
I was told on the phone by uhaul that my reservation wasn't available for Mahopac pick up and drop off in Cortlandt Manor. She change the reservation to be round-trip from Yorktown for $19.95 plus 30 miles included. Everything else was the same and correct except I did not get the free 30 miles. I would like to be credited for the 30 miles that I was quoted. I'm upset that my reservation was changed as well but accepted it because I needed to move out Saturday sept 5. Please contact me by email firstname.lastname@example.org or phone 914-314-7643. Thank you. Jody MarocciaJody M.
Customer did not leave a comment.DAVIDALVES G.
Attendant is not friendly and does not respect the customer's time. Although I checked in on line as encouraged and just needed the key, he also made me go through the whole process again.CAROLYN H.
They take to long and trying to check online dont workFrancis B.
Customer did not leave a comment.Aristotle E.
The owner of the facility on 3541 Crompond Rd. in Yorktown, was extremely rude. Before returning the rental they told me there was no flexibility with the rental timing. I understood that the original timing entered was an estimate, based on the application. Secondarily I rented moving blankets. Upon returning them, I was told one was missing, however, i checked my entire premises and I did not have an extra blanket. When I informed him of this he got nasty with me and said you must pay $10.00. I told him, that a mistake was made and he was unyielding in his position. Furthermore, when I filled up the gas, he said I had to pay more money, because it was slightly below the amount it had when I rented it. This was simply not true and thankfully I had taken a picture before leaving, and I showed it to him, and at that point he backed off. Though initially he asserted that I must have just taken the photo. All in all, I would never rent a Uhaul from that facility, and would appreciate, at a minimum, a refund for the blankets, as I was fraudulently charged for them. Though, that alone is not enough based on my experience or lack thereof.Francis G.
Customer did not leave a comment.Jeffrey K.
Customer did not leave a comment.Peter D.
Staff member was rude and acted as though he was doing me a favor. Also took care of other customers in between closing out my transaction.Fred G.
Terrible service. This is a gas station. The man was extremely rude. He would not answer any questions, yelled at me because I was reading the contract while he was eating his lunch. Was not wearing a mask, would not make Eye contact, talked very fast and I could not understand a lot of what he was saying because of language barrier. I believe he had a big problem dealing with women. If I have to use this location again, I will use another company. Persons name is Dalit Singh. FYI when I ordered the van the confirmation told me it was a self checkout at the Cortlandt Town Center and then the morning of pickup I was given this location.Patricia C.
The attendant was not helpful. He did not check the vehicle prior to me leaving ( no inspection) I had to remind him that I rented a dolly.Michelle C.
I had asked for packing blankets and paid for them but there were none in the vehicle. Don't charge them for services that are not provided please!Nola D.
the check was too slow and intrusiveJames G.
Customer did not leave a comment.Diego V.
Customer did not leave a comment.MICHAELE L.
Customer did not leave a comment.Stacey L.
I had a lot of problems with this location. I did not want insurance but they claimed they couldn't take it off, and gave me the wrong phone # to U-haul. They refused to void and issue another contract. They had my ID but wouldn't give me the truck without the name and number of a friend or family member. They recorded the mileage incorrectly, as well as, the time I took the vehicle, and refused to correct it. They pretended to call U-haul and didn't. They wasted time roaming around the store rather than moving the transaction along. It was a nightmare. I will never do business with them again, and maybe not U-haul since they represent them. I plan to file a formal complaint.TAMALYNVASHON C.
The first van we were assigned was damaged (the window would not roll up) so we had to switch to another van that was available, but when I tried to adjust it on the mobile pick-up process it kept showing me an error message. I called a UHaul rep who was very helpful, but we spent over a half hour trying to figure out how to check out online and figure out the new van situation. Overall, it worked out in the end but definitely took much longer than it should have.Jeffrey B.
Customer did not leave a comment.Michael C.
The attendants did not speak English very well.My daughter made arrangements to get her belongings from Uhaul storage,she did not receive a call as promised.She called them and they said the container could not be accessed,NO FORKLIFT driver.I had already rented a Uhaul van.I put $20 of gas in,drove (NINE) 9 miles and returned the van.I want a refund or credit,otherwise I will contact the BBB and the state Attorney General.You can probably sense my displeasure with Uhaul at this time.ROBERTJ D.
Customer did not leave a comment.Pedro B.
Terrible service. Unrealistic expectations of what clean isJean T.
The pickup ran smoothly. The equipment was just what I reserved and worked well. The only problem was, when I returned the vehicle, I noticed I had been charged a $20 After Hours fee even though I picked up my truck at noon and returned it the following day at noon. When I complained about it, it took two employees more than 20 minutes to reverse the charge.Brian G.
Not much. I was flawless. The gas station where the cars are kept is not in great shape. The gas distributors are kept together with duct tape, and most of them did not accept a credit card. The place needs a work-over. Otherwise, the people are pleasant.Francis N.
I am very disappointed in Uhaul. I reserved a truck at the Peekskill location Sunday at 5PM at 79 cents per mile. When I arrived tbe place was closed. When I call custom service i was told to pick up the truck in Yorktown and it will be 99 cents per mile. I live in Peekskill and I was moving items in Peekskill. I paid approximately $15.00 more because of the chsnge of pick up location and change of price. SHAME ON UHAUL!!!!.KEITH S.
What a horrible experience. Truck broke down 25 miles from my destination, fully loaded. The combination of poor customer service from Uhaul's towers was astonishing. I broke down at 5 pm and was by the roadside for FIVE hours, chained to the inept idiots who were supposed to be helping me. I will never rent from Uhaku again.FRANK D.
Be friendly. Even just a little bit. Even just replying to a hello or how are you with something as simple as a nod instead of making the customer feel ignored and devalued.JACKLEE B.
The clerk was less than friendly, he was more interested in the international programming he was watching than my reservations. I was having difficulty with the contact less pick and I had to call the 1800# He did not do anything to help.Keswayne H.
I am female . 26 year old woman . The two men that own this gas station / U-Haul pick up are not quick to help . There is no cellular service at the station and no available WiFi to complete the mobile contactless check in . Took over 30 minutes for them to figure out my reservation( which was pre booked and paid for ) whilst taking care of every other customer before handling my U-Haul order - this is a convenience store / gas station . More time to Get the dolly and moving blankets I had ordered and made me carry them out. Maybe that's protocol not too sure . The attendants were not wearing masks . And after I got the keys I got into the rental rolled down windows and removed my mask : at which point the attendant ran to my truck . Proceeded to open the door - with no mask and almost touch me to demand I get out of the truck -someone had left their phone in there . I said get out . Looked down . Saw the previous renters cellphone and handed it to the man . I am disgusted at the behavior that I was greeted with . After realizing I no longer needed the U-Haul rental I returned it within 20 minutes of picking it up . Drove 10 miles . Did not even open the back end of the truck . They demanded I could only call U-Haul to change my drop off location from one way back to local : again no service . . A refund of $310 is due I was only refunded $233( which I have yet to see back in my bank acct.) after over an hour on the phone a representative realized that customer service was closed for the night @7 pm ... it now being 8:15 pm I was not too pleased . I go inside and instruct the U-Haul rental men that they need to change my reservation to a local drop off so I could return the equipment there same day , where I gas picked it up . They kept saying â€œ no you call U-Haul â€œ after finally getting the point across , nicely , that I had called and the woman on the phone said to just change it from one way to local drop off . He scowled at me said a lot of things in a different language ; not nicely . Such a big to do . I did not Try to upset anyone . It's nothing personal I simply did not need the rental. I would like contact from customer service please . I have used U-Haul for over 10 years and have never encountered such a problem .Nikaya W.
rude and aloofJEFFEREYROBERT S.
Customer did not leave a comment.Joseph R.
This location is scam they charge 4.1 gallon of gas for 9miles drive really????? Absolutely i do not recommend this indian u haul locationJEROMEB P.
Customer did not leave a comment.Tyche S.
Customer did not leave a comment.Jeffrey B.
Customer did not leave a comment.Sean R.
Customer did not leave a comment.Jerome P.
Clean and well run truck. Concierge service would be great but that's probably asking too much. Heres the key and go get the truck yourself is most likely the best your gonna get. Otherwise, I recommend location. My second rental with no issues.Jimmy R.
I did the online check-in. When I picked up the rental, the person at the location said they didn't have my check-in. I had to go through the whole process. Give my credit card, id. He wasn't wearing a mask. I was surprised no protocols were being followed. When I got in the van, there was an empty water bottle under the passenger seat. Didn't look like the inside was cleaned.Hirush R.
They told me I need to mop the inside bec it was wet but it was raining outCaroline M.
tried to reserve online. very difficult. Station had no info when I arrived and had to start from scratch.Kenneth C.
Vehicles interior was dirty and the uhaul staff was confused.Michael C.
Customer did not leave a comment.Colleen D.
Customer did not leave a comment.William T.
I go to the Gulf to rent the Uhaul truck because without hassles you can go there and get the Uhaul never a wait or issueRonald C.
Very courteous and helpfulDELROY X.
During my trip garbage that was left under the seat rolled out while I was driving which indicates that in the midst of the Coronavirus the cabin was not properly cleaned. I was called and told that if I returned my rental before the end of the day I would not be charged extra due to traffic inconvenience but yet I was charged for 2 rental periods despite returning the truck before the close of the store. The next time I need to move I will gladly solicit an alternative company or moving service as this service was piss poor to say the absolute least.Isaiah F.
Excellent customer experienceRobert B.
Customer did not leave a comment.John S.
Customer did not leave a comment.Charles E.
Great vustomer service andAndre M.
Be nice!! Try to help your customers!!! Explain their options!!!Manuel G.
Have WiFi I can access to use for the nice system of putting my license into system for rental, I had to use friends dataRobert K.
Pick up and drop off should be at same location.James C.
Was lucky to get spot to park 26ft truck but not a lot of parking and nothing to identify U-Haul locationChetanand H.
Customer did not leave a comment.Amanda P.
The check in/out by phone feature saves time and paperwork and makes for smooth transactions. The equipment is well maintained and I would use this particular service in the future as well as reccomend to others.Tom G.
Customer did not leave a comment.Pedro B.
When we arrived we were told that there was not a 10 foot box truck as per our reservation, and that there had never been a 10 foot box truck at the location. We were offered a smaller van that wouldn't have worked or a 15 foot truck. We were told we still had to pay more for the bigger truck despite our reservation. Also, the man who processed everything was super unfriendly and stopped helping us every time a new customer came in to buy something. I will never use this location for U-Haul again.Meredith M.
The truck was clean but the tires felt almost bald. Even the smallest amount of snow or ice and the wheels would just spin. For a truck that heavy there should be zero effort to move through snow on decent tires. When I tried to pull out of parking lot During initial rental there was an ice patch under right side of truck and couldn't get out without attendant assistance. The two driveways I went to when moving had minimal snow/ice and wheels would spin. Could be a serious safety hazard if someone needed to drive in winter weather.darin S.
super easy and well maintained vehicle. I cant suggest enough that the reservation be made online - so fast and easy!Virginia G.
Customer did not leave a comment.Madison G.
they fake gas tank recorded to add surcharges i even showed receipt of refilling gas and guy didn't even acknowledge mejorge F.
Customer did not leave a comment.Gabriela G.
Customer did not leave a comment.George L.
Have some blankets if possible to wrap fragile items.SUZANNE M.
Very friendly and helpful. Super easy transaction!james F.
Customer did not leave a comment.Carol B.
Lovely and friendly couple. Very easyAnneke L.
Customer did not leave a comment.Katy W.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.Ralph C.
Customer did not leave a comment.Joshua W.
Pick up was great. I'm sure it's in the fine print about the extra mileage and the late night service fee. Maybe it could be mentionedRob B.
The van had cat/dog hair on the passenger seat, heavy smell of cats. Was not pleased with the gas surcharge!!! I fill the van at his gas station to bring it to how the van was given to and I showed him the picture I took prior and after $6.38 for 1.6 gal is nothing more then highway robbery special . Van needed air to the front tire I had to put air in the tire! That's wrongJohn A.
I was not satisfied with this location. First walking in the owner/employee was more interested in watching his t.v. left the other woman to start the paper work on laptop, she seemed confused, he stepped in to help her, then he hands me the paperwork and told me to just go out and take pictures and check mileage (all my prior rentals with uhaul someone generioisly walks out with me). He did not seem to want to be bothered. She struggled on laptop for about 25 minutes. Then I check the mileage it was not accurate with paperwork. I go back in to tell her, she had made a mistake with paperwork. Ok no problem, but he insists on her figuring out instead of helping her when he seemed to know better than she did. Next she called uhaul which rectified the mistake made, but I had scheduled a 10:00 pick-up and didn't leave until 11 this was an inconvenience and they were not friendly.Nina G.
Convenient to use app, but it took me awhile to get through the steps. Next time we rent a truck, it will go faster now that I know the process.Jimmy C.
Customer did not leave a comment.Pedro B.
Customer did not leave a comment.Kendy G.
Customer did not leave a comment.Stephen T.
Customer did not leave a comment.Dannetta H.
Customer did not leave a comment.Maria F.
The owner was extremely rude. He knew nothing about renting U-haul equipment. We were there for a long time multiple times that day to rent the equipment and even had to call customer service to assist us. Also, every time a customer came we were told to step to the side and wait and then would have to start the renting process over again. Finally there were no dollies available but we were still charged for the dollies.Crystal C.
Customer did not leave a comment.William K.
Customer did not leave a comment.Francis B.
Customer did not leave a comment.MICHELE M.
No improvement needed.william A.
Customer did not leave a comment.Frank S.
Customer did not leave a comment.KENNETH B.
Awful experience. Wasn't allowed to return the vehicle at 2 locations, despite have confirmed with dispatch and my contract. So terrible. Delayed over an hour because of this. NOT A SINGLE PERSON WAS HELPFUL. HANDS DOWN WORST CUSTOMER SERVICE. WILL NEVER USE UHAUL AGAIN!Michael F.
Good process. Paul at the 202 Yorktown location accommodating and my drop off was very easy.Joseph C.