Customer Reviews for Yorktown Gulf

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Yorktown Gulf

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Autumn H. on

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Customer did not leave a comment.

mark c. on

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Bruce C. on

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Since it was a convenience store there was a lot of foot traffic coming in and out of the store.

Kevin S. on

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Very easy and nice people. No issues

Paul L. on

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The check engine light was on the first time I started it. It was off the second time I started. Their parking space was crowded and I lost time switching the truck and my own personal vehicle around before I even started my rental. The verification process of the online pick up with my phone was too complicated. Calling other people to verify who I am is ridiculous. I do not travel with a passport. I am retired so no work number. There was no way to fill the requirements. I had to switch to in person check-in. The people at that location were helpful.

Ana E. on

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Bryan M. on

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Michael K. on

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Juan D. on

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First the truck was brand new but looks like it was never clean. The interior was dirty as well as the back of the pickup. I was over charge as well and the attendant refused to fix and adjust my bill

Paul K. on

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I was instructed to drop my rental off at the peekskill location,but upon arrival found the store was closed on saturdays. I feel this is info that should have been communicated to me when i rented the truck.

Maria V. on

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Alan L. on

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Attendant or owner we rude, curt never made eye contact and never said please or thank you. Customer Service was terrible . This was the second time i used this location and I will never go back here.

KRISTOPHER P. on

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Customer service rep appeared annoyed and acted as if I was annoying her. I have been renting from uhaul for over 20 years and this is probably the worst and I’ve rented from the Bronx and that says a lot. I still didn’t receive my receipt which they said will be sent to my email.

Roger k. on

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TERESA F. on

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Stephen M. on

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Speed up the registration process and the process when truck is returned.

Jonathan P. on

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Easy pickup and drop off. Perfect vehicle.

Tomiko P. on

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Alan B. on

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James B. on

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Jerome P. on

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Excellent service

Zsolt V. on

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open earlier than 8 am

Francis b. on

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Customer did not leave a comment.

Michael V. on

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Terrible customer service at pickup. Van was not properly labeled for pick up using mobile. Van was not cleaned on the inside, rubber mats were curled up. Upon return, the online dashboard said my reservation was canceled. I couldn’t use the mobile drop off feature. I was also charged $10 for insurance which I waived when I made the reservation online. Sent two emails to the email address on the invoice with no response. 797003_AFM@uhaul.com

Charie R. on

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The internet said there was a 10 foot U-Haul available when I got to the location to pick it up there was only a van and a 15 foot. They were not very accommodating. Also the gas that was in the van was not accurate to the gas that was on the paper and I ended up paying extra for the gas. Very dissatisfied with service here.