Customer Reviews for Yossi 76
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Khalil A.
Very discreet location, terrible signage. Person very helpful and efficient at counter.Juli W.
Customer did not leave a comment.Jim M.
Customer did not leave a comment.Eric J.
Customer did not leave a comment.Bryce B.
Customer did not leave a comment.dale K.
I was promised that I would pick up at City Car Rental 3127 Ocean Park Bl Santa Monica, CA 90405. This location was great and owner was knowledgeable and helpful. Where I was forced to pickup at was a nice guy but busy running the gas station and the place was dirtyErnie A.
The man who helped me was super nice and helpful.Mary J.
This drop off is a gas station. When the person checking me in saw that I was a fraction under on the gas he should have invited me to fill it up to 1/4. I was right next to the pump. He encouraged me to think that I could just call Uhaul and explain and everything would work out fine. It didn't. I got stung for an extra $45 on account of one or two gallons of gas that I was supposedly short. I assert that I returned it at the same level as I received it.Charles S.
Customer did not leave a comment.Jacquelynn C.
Customer did not leave a comment.Andrew W.
I paid for two dolleys. They had none available there at their location and triedbto redirect to me to go to another location to pick it up and then come back and get the truck. Definitely think they should have their inventory updated so i wouldn't be expecting to have the equipment i had previously already paid for.Aiyana M.
Not a lot of room for the trucks but it was convenientTom A.
Hugo was very helpfulMichael G.
When I returned the truck the person from the store would not accept the key. He left, locked the door and didn't come back. I called Uhaul customer service and asked what to do with the key, and was out on a 50 minute hold for customer service.Patrick S.
This location was easy to get to and find. The only hard part had to deal with the website and online pickup. Everything else went smoothly. Thank you!Ashley B.
Customer did not leave a comment.David E.
Customer did not leave a comment.David W.
Firstly they didn't have the dolly that I paid for which was the appliance dolly, he only had the utility one, which is $3 cheaper than the one I picked but I still had to pay for the appliance one? Then the Attendant forgot to give me dolly so I wasted 6 miles just in having to come back!Jennifer A.
1) Even though the truck was brand new, it was dirty. I saw a warning about a $25 cleaning fee and I went to the cashier to complain that the truck was dirty. He said he was not my employee. I did not ordered him to clean the truck. I just expect to receive it clean, not full of sand and cigarettes butts. I delivered the truck really clean because I had to clean it before I started putting my stuff inside. I deserve to be paid $25 for bringing the truck cleaner than when it was delivered to me. 2) I drove about 12 miles only. When I brought the truck in around 2:00 PM, I put gasoline on it (more than what I had used) and I was told I would receive a receipt by email. It's 8:46 PM and I have not received any receipt yet. I estimated that I would use 20 miles. Therefore, my mileage needs to be recalculated. Again, I hope to receive a receipt that reflects the actual mileage. 3) Usually, when I rent trucks there is an inspection walk when the truck is delivered to me and another one when I return the truck. Even though I was fully ensured and nothing happened to the truck, I hope I will not be surprised by anything unusual, since I brought the truck back 4 hours after I picked up. Had I received the receipt on location, I would have had peace of mind knowing that everything is OK. Maybe this location is new and the U-haul people there have not received the proper training yet. I will give them the benefit of the doubt. I will recommend this location when I finally receive my receipt and make sure I am all set. Thank you for asking.Billy R.
I dropped my rental off on Saturday 4/9 after hours (around 5:15pm) with the attendant at the Gulf Station. The rental return was not processed for another two days, even though the location was showing open on Sunday. It actually wasn't processed until I went back to the location (on Monday morning) and demand they process the return. I did not want to be liable for the truck as it was sitting there. Also, the listed number (on both uhauls website) and google rings to someone's cell-phone. I left a message and did not get a return. The pick-up was great, the truck was great, everything was great, except the drop-off location. I would seriously consider not using this location as a drop off option.Scott S.
Customer did not leave a comment.Sarah U.
Customer did not leave a comment.David W.
Really quick in and out and return! Thank you!Wendy A.
The box where the keys should be dropped was open and not safe to leave the keysKathia S.
Overall fine experience, though the gentleman at the gas station counter didn't seem well trained in how to do everything but did seem to finally complete his part of the online documentation. Truck itself was excellentMark K.
No signage siding U-Haul participating location. People, including myself, were driving around trying to find it. Staff at the location was not helpful. At return the customer service rep just told me to drop off the keys. He didn't bother coming too church the truck even though I asked him.Vassil M.
Unprepared clerk didn't know what to do and kept calling someone else. Equipment that was reserved was not present (I had to buy my own dolly at a cost of $100 and extra time wasted.Darin G.
All goodHarvey K.
This drop off location was horrible. There was no one available and the drop box for the key was broken. The lady on the phone didn't know what to do so she made me come back the next day. Very poor service.Chassen G.
Customer did not leave a comment.BABAK T.
when we arrived to pick up our truck, the attendant hadn't check it in yet, and it was inoperable as someone seemed to have broken the key off in the ignition.... We had to take a smaller truck than what we reserved, which means we had to make more trips to complete our move. The truck had not been cleaned out, so there was trash in it from the last user, and there was no gas in it.Daniel C.
The U-haul store/location is just down the road, which is important if you need blankets/etc last minute.Tristan M.
Very rude customer service, lower gas than reported and dirty back of truck. We asked for a broom and he said it was locked in the office so he couldn't help even though the back had dirt in it before we got thereNicole F.
Pick up your truck at a full service location. My truck didn't have the dolly that I had reserved and if I didn't check, I would not have known. There was no walk around either. I went back inside only to get excuses. Luckily the Lincoln location was able to spare a dolly. I returned the truck with more gas then I left with and they still charged me for additional gas. They also charged me for blankets that I didn't want or need or get! No one to talk to about my issues either. Choose another location if you don't want to deal with a gas station attendant.Brian P.
The vehicle needed to be washed as it was very dirty, including the windshield.Gilberto C.
Customer did not leave a comment.Matthew D.
Customer did not leave a comment.Charles T.
The truck had: a driver side door that wouldn't full shut (creating significant wind noise and possible danger), a chair and lamp from the previous users in the cargo (as if no one checked), no lock for the cargo door, a low air pressure sensor light that seemed to be malfunctioning as the tires appeared to have air, and it was given to me with a little less than one-quarter tank of fuel. I have never seen anything like it in all the times I used U-Haul.Joel E.
This gas station was very sketchy and unsafe. The exterior of the UHaul was filthy and I could t even see out the windshield so had to quickly clean it-luckily there was a squeegee. Also, it only had 1/4 tank of gas but the way they parked it was at a pump they had completely removed the gas pump so I wasn't even able to get gas. The gal who helped me was very nice though.ANNA D.
Try to clean your vehicles even just slightly. Also try to fulfill the order request by providing the equipment that was requested or at the very least let someone know beforehand that you do not have the desired equipment that you supposedly offer.Ricardo S.
Listed on website as open 24 hrs. We scheduled to pick up at 6:30 (movers coming at 7:30) but they were officially closed. Luckily another worker at the gas station happened to be there and pulled some strings when he saw how stressed we were to get it for us. Also, no dolly in truck and even after going o another uhaul later in the day, we were never able to secure a dolly for our two bedroom move.Connor H.
Customer did not leave a comment.Jeannette H.
Outrageous. One lady managing the site's three businesses: gas station, convenience store and UHaul. It is unimaginable that UHaul would use this site. I would have cancelled my truck if I would have had time to do so and then use Budget truck rental or other company. I was given a filthy truck with cigarettes butts, half-empty tank and broken left-side windshield wiper (drive side!). I had to open-up several truck cargo holds to get the two dolleys I needed which were for equipment and not the dolleys I ordered & needed. I want the money back for gas I spent not having been given a full tank upon pick up. And none of the documents from UHaul confirm gas tank level when picking up. A real low life and probably illegal conveyance of the truck to me. I will be following up with UHaul Customer Service and Executives. UHaul should be sued for this type of very serious activity. I needed to go from LA to Miami in the truck that was probably not even technically assessed for such a long trip. Your layers can call me anytime on my cell at 213-949-6427. I need to be compensated for what you illegally did.isaiah J.
Nothing. You made it so easy and not stressful. Thank youHilary H.
Customer did not leave a comment.ALAN L.
The truck was damaged when I got it, in a way I wouldn't know to look for. This isn't necessarily the fault of the rental location though, they may not have known to look for it either--but the fact that I couldn't get in contact with anyone from UHaul, even roadside assistance (!!!), meant that I was almost stuck with a fully loaded truck, with all my possessions, that wouldn't close. I've used UHaul for every move before this one but will definitely not use UHaul again as a result of such poor customer service.Colleen M.
Maybe don't charge the client three timesEduardo G.
Wash and disinfect trucksSaul S.
This is not cool. I feel I am being overcharged and further feel like I have been deceived as far as pricing is concerned. Also, the experience was not a pleasant one. Nothing was ready for me when I went to pick the truck up and was not getting clear communication from ANYONE in the company. I'd like to discuss the billing, as I understood the pricing to be much less than what has been charged.CHRISTOPHER S.
The mobile app experience still needs lots of work. The dolly I reserved was missing from my truck during pick up. Self drop off the app wouldn't allow me to properly enter the milage and it upon submitting the final step it errored out and reset the app no longer showing my rental information. Also the drop off experience was the worst rental experience I've ever had. The designated lot had no uhaul signs and looked like an abandoned run down gas station. The lock box where the keys were supposed to be left at was destroyed. I spent an hour trying to reach uhaul customer support to explain the situation to them and they finally told me to just "drop off the keys in the vehicle" even though I explained there were homeless people walking around trying to open the trucks. (another Google review explained how the truck was stolen and the renter was considered at fault even though they did as instructed) Finally I was able to come to an agreement with another support person that I would just lock both doors and leave the keys in the vehicle. All this took place at night in a sketchy looking area and I would never want my partner having to do this. Very disappointing experience that seems like uhaul is just trying to cut corners and the customers expense.Javier E.
Customer did not leave a comment.JESUS P.
App based check in process was too longJoseph P.
Customer did not leave a comment.EDWARD G.
I am being charge sor a SafeMove Rate - I did not sign up for ?BARRY B.
Customer did not leave a comment.Maria W.
Customer did not leave a comment.BRANDON L.
Customer did not leave a comment.Shawn O.
None of the extra stuff I ordered was in the truck! No dolley or furniture pads. Paid extra. Not good experienceClaire B.
This location was not in communication with the Uhaul corp office and had no idea/information about my reservation. I would not recommend nor use this location's services in the future.Michael G.
Easy and quick drop off.Cassie D.
Customer did not leave a comment.CECILIA V.
Customer did not leave a comment.Shawn D.
The gentlemen helping me was fantastic. the area not so much There were two naked men screaming at each other, walking with their pants around their ankles. in the middle of the street. And of course it wouldn't be an LA neighborhood without human dung all over the sidewalk. NOT a fun place to pick up a U-Haul.Kane R.
They didn't give me my 100$ back. It was just a gas station worker who knew nothing about UhaulAlex H.
Customer did not leave a comment.hannah M.
Customer did not leave a comment.Matt B.
There was zero communication or instructions. Very unprofessional. Guy not wearing a mask and got very close to me. Felt shady and not legitimate.Elizabeth Z.
the location was a gas station with no uhaul rep. there was no clear place to park.Sahil D.
Customer did not leave a comment.Mishayla S.
Customer did not leave a comment.David K.
Please be more clear about how the reservations work and provide me a refund for the items not included. Honestly a refund for the additional gas due to the crazy amount of stress this caused would be appreciatedDeclan W.
DUDE WAS UNDERSTANDING. HELPFUL! GOOD GUYS OVER HERE! QUICK AND PAINLESS!Troy` J.
It's a small corner gas station, so space is very crowded and It's hard to maneuver the trucks in and out. But it's the only location in West LA, so It's conveniently close to where I needed it. Uhaul Should find a larger location in West LA.FELIX J.
I called Uhaul and made sure to confirm my drop off location. When i arrived at the location at 12901 Culver Blvd, they told me they were no longer doing returns due to COVID. You absolutely need to confirm with the dealers if they're doing returns before directing a client to the do the drop off there. Then when I called to change the drop off location, I was on hold for over an hour and then as soon as I reached the top of the queue, it hung up on me! This happened multiple times. I'm really grateful for the Uhaul rep at the 300 Lincoln location. he was so kind and helpful, way more than anyone we interacted with from any other location or on the phone. Nevertheless the drop off experience was difficult. There should be an automatic self serve check out option no matter where the uhaul location is. Pickup and drop off was absolute mayhem. You must get updates from all locations on their availability, hours open, etc.CHRISTINA H.
This is just a service station site so there are no U-haul personnel there.Rodney K.
Customer did not leave a comment.Julia G.
They failed to provide any of the additional equipment I ordered such as \dollies and blanketsDale R.
I returned truck with fuel refilled to the same fuel level. Took pictures before and after. Saved the receipts for the gas. Still being charged with a EZ fuel sales charge on the bill. Need to call U-Haul customer service to resolve the issue. This gas station is not honest.Dong W.
Truck was parked in a very tight, awkward space; took 15 minutes for me to navigate out to street. Half of windshield was soiled with bird droppings and worst of all when I asked if truck was sanitized the answer was no and the attendant would not clean it. I was stuck with the truck unless I decided not to move. Totally unacceptable!!JOHN K.
Customer did not leave a comment.Sandie W.
Customer did not leave a comment.Nicollee I.
Improve on: Communications with the station owner (keys to the truck were left in the ignition - he couldn't get in - car battery dead - cost me an extra hour) Safety - cabin was kind of clean but wind shield and mirrors were notPaulus M.
Customer did not leave a comment.Matthew S.
He didn't give me any information on how to check back in and I had to call U-Haul when I got Home to not get charged extra timeMikala A.
Customer did not leave a comment.Chris S.
Customer did not leave a comment.Jonathan S.
Customer did not leave a comment.Alex H.
UHaul, the company, and this location--Yossi 76 Station, both provided a miserable experience. The worst aspect of the rental experience was that they double charged me AND added an additional $28 for insurance I specifically declined. When I called to rectify the situation, I ended up wasting about an hour, and calling several different numbers to get the overcharges refunded. It appears the overcharges were due to the local operator (the 76 station), even though my online contract clearly indicated what my costs should have been. But the dismal experience started right from the initial reservation task on the clunky UHaul.com website. Once I thought a vehicle was reserved, I got a call from UHaul the next morning switching the location for the pickup on my vehicle. Then, the vehicle I received, a small 10 foot one, was in shoddy condition, with a very dirty windshield, no windshield wiper fluid, and poor shock absorbers. The truck bounced and jolted over even the smallest little imperfection in the road. Next time I need a small truck for moving things, I'll look at alternatives. UHaul needs to be overhauled.Gary M.
Customer did not leave a comment.Kathryn W.
The tow dolley faulty. The driver side ramp was not holding in and my car was damaged because of this issue. The welding was either gone or not holding in and my bumper is messed up do to that issue.Octavio P.
Customer did not leave a comment.Rick K.
Between text and two online screens there were 3 different pickup location. It took me a few calls to find the real one. Other than that, perfect.Greg P.
Customer did not leave a comment.Katherine W.
I would make it clear on your website that the reservations has to be done online/in the app and cannot be done in person.Jacob K.
Customer did not leave a comment.Thomas Z.
It was an easy drop off but, a little nervous to leave without a sign off of acceptance.Caren S.
Tge place where I picked up U Haul is a large, clean store, the other a gas station. I prefer the store locations.Bernadette D.
I was totally overcharged . Billed for insurance I didn't ask for and charged $21 for gas for about 10 miles of driving!klaus M.