Customer Reviews for Your Cash In The Closet
(U-Haul Neighborhood Dealer)

2,431 reviews

3919 Parkway Ln   Hilliard, OH 43026
(New Phone Number Is 614-529-9000)

(614) 529-9588

Location Hours

  • Monday - Wednesday:
    9 am - 4 pm
  • Thursday:
    9 am - 1:30 pm / 2:30 pm - 4 pm
  • Friday:
    9 am - 4 pm
  • Saturday:
    8 am - 3 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(614) 529-9588

3919 Parkway Ln
Hilliard, OH 43026
(New Phone Number Is 614-529-9000)

Services at this Location:

Location Hours

  • Monday - Wednesday:
    9 am - 4 pm
  • Thursday:
    9 am - 1:30 pm / 2:30 pm - 4 pm
  • Friday:
    9 am - 4 pm
  • Saturday:
    8 am - 3 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Great service

WILLIAM C. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

I wouldn't call it "dirty", but it was definitely muddy. However, the lady was nice & online check in/out made it quick.

Jennifer E. 
Rating:
5.0

One of the better experiences renting a truck. I will definitely use this location again.

NICHOLAS B. 
Rating:
5.0

Customer did not leave a comment.

NATHAN J. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

KIRK B. 
Rating:
5.0

Customer did not leave a comment.

GENENIA B. 
Rating:
5.0

I like. Very good

FREDDY M. 
Rating:
5.0

Truck and service was great. Could not have asked for more!

THOMAS P. 
Rating:
4.0

Unfortunately delayed due to work and traffic, was unaware after 1 hour past pick up time, rental CANCELED on mobile pick up site. Artived 1 hr 15 min - ughh. App should ASK IF STILL WANT!!!!! A running late OPTION!!!! I SHOULD'VE been notified!!! Then outside in freezing wind, my son and I both on hold with 40-50 minute waits. He was disconnected after 1 hr 10 minutes. I was disconnected after 1 hr 5 min. 5:30 pm pickup turned into 9:30 pm FIASCO!!!! Get it TOGETHER!!

Thomas W. 
Rating:
3.0

Customer did not leave a comment.

ALI A. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

ARANGI S. 
Rating:
5.0

Great experience.

GERALD F. 
Rating:
5.0

Great place to rent from! Would recommend to anyone!

LIBBY G. 
Rating:
5.0

Customer did not leave a comment.

Shakil S. 
Rating:
4.0

Customer did not leave a comment.

VICKY F. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
4.0

Customer did not leave a comment.

JAMES N. 
Rating:
5.0

Customer did not leave a comment.

Clark D. 
Rating:
3.0

It should be obvious that a pickup and trailer rented together are intended to be used together. Refusing to provide (or reimburse for) a tongue and hitch ball is an imposition to the customer, and extremely inconvenient when not communicated in advance. I hope this was the location owner's misunderstanding and wouldn't happen at another location.

Scott C. 
Rating:
4.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

JORGE T. 
Rating:
4.0

Customer did not leave a comment.

JAMES N. 
Rating:
5.0

Customer did not leave a comment.

JOAN H. 
Rating:
2.0

Location is fine. The overall directions are poorly explained. The return process needs to come before I drop off the truck! Fuel policy needs to be consistent from location to location. 24/7 drop off directions should be laid out and not step by step. Which ends in confusion and time lost.

Candace C. 
Rating:
5.0

Customer did not leave a comment.

AJMAL S. 
Rating:
5.0

Good quick service and drop off location as well

VICTOR P. 
Rating:
3.0

Customer did not leave a comment.

WANDA D. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Nothing, everything went as scheduled and planned.

Tom L. 
Rating:
1.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

TERENCE O. 
Rating:
4.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

ANDREW E. 
Rating:
4.0

Customer did not leave a comment.

Joseph A C. 
Rating:
5.0

Fantastic as always!!

SANDRA D. 
Rating:
3.0

Customer did not leave a comment.

Tiann S. 
Rating:
1.0

Customer did not leave a comment.

JACOB P. 
Rating:
5.0

Customer did not leave a comment.

SHAKIL S. 
Rating:
5.0

Customer did not leave a comment.

CARESSA E. 
Rating:
1.0

I picked up after hours and while walking around the truck to inspect fell into a hole about 1.5' deep and twisted my knee. I don't think you could have even seen it in the day let alone the night. That is a horrible place to leave a truck someone has to pick up.

Bradley W. 
Rating:
2.0

Have moving truck available so customers won't have to travel out the way

BREEUNA A. 
Rating:
5.0

Customer did not leave a comment.

Babak F. 
Rating:
5.0

I have been using the wrong Uhaul location for years....this is hands down the best!

JAMES R. 
Rating:
5.0

Your service was very good. I have no suggestions for improvement.

TED K. 
Rating:
5.0

Customer did not leave a comment.

VICTOR C. 
Rating:
5.0

worked well

DEAN C. 
Rating:
4.0

The app was difficult but I figured it out. The truck I used was filthy on the outside. The app only allowed me to take one picture of the truck to show how dirty it was. It was difficult to find a parking spot for the truck when I returned it. But overall it worked out.

Michael C. 
Rating:
5.0

Excellent customer service and location

MAHER A. 
Rating:
5.0

Customer did not leave a comment.

CORNELIUS K. 
Rating:
3.0

no people available nor instructions to drop off rental equipment. Had to guess and assume what happens.

Michael C. 
Rating:
5.0

Very nice staff. Quick and easy process.

RACHEL M. 
Rating:
3.0

If you're gonna take reservation for an order...Don't change the pick up location the day prior. And definitely don't give that reservation away and shrug your shoulders and say " it happens sometimes.....sorry. call the number on you confirmation and they can help you cause i can't." YOU DONT DO THAT TO PEOPLE. But that is what I was told. Now where the truck was picked up was completely the opposite. Awesome through and though. But Georgeville Rd Columbus Ohio location.........0 stars

ARLENE B. 
Rating:
5.0

Customer did not leave a comment.

SHAKIL S. 
Rating:
5.0

Customer did not leave a comment.

Hend E. 
Rating:
5.0

Customer did not leave a comment.

ANGELA S. 
Rating:
5.0

Truck smelled

MARK G. 
Rating:
5.0

Cs service was excellent, person working at location was very knowledgeable and helpful. Thanks I will use this location again

ARUN P. 
Rating:
5.0

The location was great, but the self pick up app was a nightmare. No one told us we had to pick up at the specific time. Spent over two hours on hold and talking to customer service.

John F. 
Rating:
5.0

The thing that stood out the most is the terrific experience with the person who helped me.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Jessica J. 
Rating:
5.0

Customer did not leave a comment.

LORI W. 
Rating:
4.0

Customer did not leave a comment.

TENNIS O. 
Rating:
5.0

Rented for this location twice. Both times I received great service. Fast, convenient and friendly!

JORDAN K. 
Rating:
5.0

Customer did not leave a comment.

Shakil S. 
Rating:
3.0

Customer did not leave a comment.

KEVIN S. 
Rating:
3.0

I asked for and paid for a furniture dolly for $7.00. It was not in the truck even though I paid for it. I had to move the apartment furniture without it. I contested the total amount of the bill since I never received the dolly, but I was charged for the entire amount anyway.

martin N. 
Rating:
1.0

Customer did not leave a comment.

Megan H. 
Rating:
4.0

Customer did not leave a comment.

GILBERTO D. 
Rating:
5.0

Customer did not leave a comment.

LORI W. 
Rating:
5.0

Dropped trailer off here. Easy transaction. Staff was helpful and I would use them for rental again. Thanks.

Christopher J. 
Rating:
5.0

This is a great location run by nice people that I have used multiple times. On this particular occasion, I cargo area had not been cleaned out by a previous user resulting in me having to push all the debris into a pile with my foot when I stopped nearby to pickup shelves. So I had to sweep it out both before and after use.

RANDALL B. 
Rating:
5.0

The customer service was awesome. Very friendly and helpful

MARTINA M. 
Rating:
3.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

No additional comments.

John M. 
Rating:
5.0

Customer did not leave a comment.

SHAKIL S. 
Rating:
3.0

Customer did not leave a comment.

VIJAY S. 
Rating:
4.0

Mobile pick up and drop off was awesome! Van was clean and fit the job perfectly. However, the tire pressure light was on upon pick up and remained on for use. I'd just do a quick check on those between customers. Overall, great experience.

Travis W. 
Rating:
5.0

Customer did not leave a comment.

ERIN B. 
Rating:
5.0

Customer did not leave a comment.

SHARI B. 
Rating:
3.0

Customer did not leave a comment.

MARC F. 
Rating:
3.0

The truck we rented wasn't there for our pick up and we waited an addition 30 mins past the time it was said it would be back and never showed. We had to get a small van and not a truck . Took twice as long and no discount was given . Very frustrating!

Amanda C. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
5.0

Best U Haul Location!

Sandra D. 
Rating:
3.0

I got charged for 6 gallons of gas and I only drove 10 miles. And since I put $8 of gas in the truck myself that came out to over $3 extra per mile. I feel ripped off.

DOUGLAS W. 
Rating:
5.0

Thank you everthing was great staff was wery helpful

RAIF T. 
Rating:
5.0

I always have a good experience at this location.

IRIS S. 
Rating:
4.0

Customer did not leave a comment.

SAVANNAH P. 
Rating:
5.0

Very happy with service. Stephanie was awesome, very helpful. We had a great experience!!

SUJA A. 
Rating:
4.0

Customer did not leave a comment.

Doreen M. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Great service

Rebecca B. 
Rating:
1.0

I will not bring my business back to this place. There are other more polite, professional proprietors in the area.

Kelly C. 
Rating:
5.0

Stephanie at the rental office made everything super easy. It was excellent dealing with her.

ROBERT C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top