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Greg H
Customer Reviews for Your Space Storage at Ballenger Creek
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service
Dejene aGreat friendly staff
Faviana MI called first and the manager Valerie was very accommodating. We had a very quick check in.
Kelly WThe staff was wonderful. They all treated me great and felt like family. Guys don’t change a thing.
grady Rfront desk ladies excellent customer service
JAIME HHad a hard time getting pass the gate to retrieve the truck. The mobile check in did not provide me with a gate code when trying to get the rental
Carre HGreat employees and very helpful
rommel rValerie is always a pleasure to work with. She's helpful and always comes through for me.
PAUL OStaff was very welcoming and helpful.
Tyrone rI told the story to the woman at the counter and she said I should not have been treated that way. I forwarded her my reservation information and she was going to speak to here management chain about the matter. She also indicated that I could have rented the trailer in Frederick for a round trip cheaper than what the Cockeysville location charged me for one-way.....UGH:(
Richard SLindsay was great! Will be back just because of her friendliness!
james sThe people at the front desk were extraordinarily friendly and helpful.
John GI had a problem, and they took care of it immediately and quickly
Michael SStaff at this location was amazing!! The reservation, pick-up and return process went very smoothly. This was our first experience using U-HAUL and we highly recommend this location!!!
Debra cProfessional and friendly
David MThe staff here are awesome; super accommodating, very courteous and helpful!
chad s?
curt MGreat customer service.. Keep up the good work!
Daniel RQuick and easy process. Wonderful staff there helped with any questions. 10/10
Matthew MVal was awesome!
Patrick STruck had transmission issues, tough to drive.
Richard FValerie is always very helpful and friendly!
tammy jValerie was amazing , helpful and sweet and accommodating! Thank you so much !
ALICIA VGreat customer service!
JOE DNothing
daniel KThe 2 ladies that helped throughout the process were excellent. Great customer service with emails prior to my pickup of the truck right to the drop off.
Keith BGreat drop off experience too!!
Ron MThe front desk staff were very friendly and helpful! This is also the cleanest, nicest Uhaul office I’ve ever seen. Everything was fast, easy, and straightforward. Very pleased and I’ll be back to rent a trailer again the next time I need more room than my truck bed can hold.
Jesse BNo return instructions
Dylan TAll the ladies were so awesome and very helpful and knowledgeable Hope that UHual can update all there trucks for cell phone charges into the 21st century.
Rosalba RStaff goes above an beyond to ensure rental experience meets my expectations.
Willard JGreat service and pleasant personnel, I will definitely be using this uhaul location again
Joseph lWould highly recommend Valerie and her staff! Outstanding customer service - I wouldn't go anywhere else in Frederick for a UHAUL!
JAMES GPerfect for my needs today’s. Per mile price was a little high I thought. But overall I’m satisfied
ROBERT WThe truck was good for a local run, but I wouldn't want to take at long distance one way!
Michael MThe staff member that assisted me at the New Design location was very friendly, patient, and accommodating. I was in a situation where things kept going wrong and she helped me figure everything out, explained my options well and didn’t get frustrated when I changed my mind a couple times. It’s the first time in a long time I felt like I had very helpful and friendly customer service.
SARA MThe ladies at the counter were very friendly and helpful
Michael SMy experience with this location was top notch. I wouldn't fix a thing!
Dana ANo improvements, the phone check in is frustrating but the employee at the counter was very helpful and finished the check in instead of me struggling through it. So thank you to the employee. Your phone/virtual check in? I will NEVER use again. Once it got to the part where you wanted phone numbers of people you could call to verify me? Yeah, no. Don't know what that was about, don't care. I just know, checking in via my phone = worthless.
Deborah RHonestly the parking lot is too small, last time I rented from this location, I was able to pickup/ drop off across the street
Derek FOur rental was supposed to come with a dolly. That was one of the reasons for the upgrade, but it didn't.
Chaunetta AThe employee who worked with us was extremely helpful, communicative, and warm. We greatly appreciated her support and flexibility and would absolutely visit this location again.
Kaitlin PSmooth transaction/process
Manuel ANothing,,, everything is excellent,,,great customers service
SHERWEEN MValerie!!! Lindsey & Laurie are wonderful, relaxed, professional, personable, reassuring, with a sense of humor!!! Love that they are prepared right when customers they know pull into parking lot!😊 Keep up the good work!
Karen BFriendly staff.
Orlando ZStaff is very friendly and helpful. Great experience.
Russell SGreat customer service.
JEAN AI told the lady I rented it from that I would be returning the truck to a specific location in Hagerstown. My contract did not show that location and the website wanted me to drive the truck to Frederick when I was already at the return location that I specified. I spent 45 minutes on hold sitting in the parking lot and nobody ever answered the phone. Finally while I was still on hold I used the live text chat feature to speak to someone and she told me that location was full and not accepting returns and I had to drive another 15 minutes into Hagerstown to return the truck to another location. Absolutely terrible communication and customer service. For the amount of money we paid I would not have expected that much difficulty just to return a truck.
michael sThe layout means that some of the equipment is in awkward places, but not much you can do about that. Plus, the Google Maps directions to the street address take you to the wrong place. I only found it when I saw the Google Map icon for Your Space Storage.
Donald CNothing! It was awesome!
leah zMobile App for return would not allow return after hours
STEPHEN E