I had items stolen from my LOCKED rented storage. One month I was late but paid all due fees and a representative from this location informed my wife that she had to cut the lock. 🤔(they actually did not have to cut it because the fees were paid in full) Your Storage then mailed me my keys from TX to the state I temporarily was employed in. Upon us returning home and clearing out our storage: we have a list of all items stolen: 3 kind mattresses and box springs, Netgear WiFi router, marble plated computer desk, ikea cubby organizer, 3 layer metal shelf, pool sticks, 3 piece extendable dinning table with 6 chairs, king size slay bed-head board with foot board, twin size platform bed, air compressor, 20 inch lamp shade, 6 ft indoor painting, glass coffee table and left the end tables, computer tower, China set, water dispenser, curtain rods, bed set bedding, surface pro power adaptor and cover, rand a rug. I did not purchase with them because I thought being independent owner-they were trust worthy. Only the office had access to the keys I paid for and the old lock that was cut-I found INSUDE my unit as I packed. So I have no one to report their thief too. And even though I paid for the month of Nov and moved out before the month was out-they share I would not be getting a refund for moving out🤔. Can you imagine her sharing this with me and I rented from Your Storage Place for several years. Whatever you put out, into this universe, this universe will give you back your karma. Thanks for listening U-HAUL. I will continue doing business with U-HAUL COMPANY just not this particular location again.
Customer Reviews for Your Storage Place-Westheimer
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Testimonials from recent customers of Your Storage Place-Westheimer
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Renee was excellent with us. Very friendly, organized and efficient !
Rene Breaux, the manager on duty was very knowledgeable, thorough, friendly and helpful during the entire process. The facility survived last two floods, and it is conveniently located. I recommend it
Move in process was quick and easy. By far best price we've been able to find.
It is a regular storage unit. No other comments are needed.
Great customer service!
Nive and clean very friendly
I had a unit there for over 2 years and was very pleased. No issue with management or the unit.
Hey friendly staff and very helpful. I would always go back if needed. Thanks guys.
Needed emergency storage after home was flooded. This facility was convenient, affordable and the staff most helpful in all matters.