Customer Reviews for Yours One Stop
(U-Haul Neighborhood Dealer)

76 reviews

300 Morgantown Rd   Reading, PA 19611

(484) 772-2205

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(484) 772-2205

300 Morgantown Rd
Reading, PA 19611

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

When I went to pick up the truck I had to wait numerous times while the sales lady waited on other customers. In the end she put the wrong drop off location in and I was charged for wrong drop-off. I was also charged for an additional 141 miles for a 130 mile trip. When my brother in law tried to talk with them about this they merely told him there was nothing they could do. MY LAST UHAUL RENTAL!

Wesley H. 
Rating:
5.0

Quick and efficient.

Yazan D. 
Rating:
5.0

Customer did not leave a comment.

Zhengrong C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan V. 
Rating:
3.0

The customer service was outstanding. The representative provided great customer service and ensured I had everything I needed prior to my departure. Unfortunately, the location was limited in services because they are not an actual Uhaul location.

Ericca F. 
Rating:
5.0

Everything perfect

LUIS G. 
Rating:
4.0

I was given the wrong dolly so i had to go back and get the right one and still ended up paying for extra mileage even though i was told i wouldnt be. So i shouldve either been credited the mileage or the price of the dolly.

Jennifer F. 
Rating:
3.0

Customer did not leave a comment.

Jessica K. 
Rating:
2.0

Too expensive.

Anthony B. 
Rating:
3.0

we left something in there , noticed it right away. called to ask if we can get it back out the car &' the worker hung up the phone on us. very bad.

Elysa D. 
Rating:
5.0

Customer did not leave a comment.

Adam H. 
Rating:
4.0

Customer did not leave a comment.

Darwin B. 
Rating:
1.0

This location is a blight on UHaul's reputation. The Attendant did not answer 5 separate attempts to reach the location by phone to confirm drop off hours. "I've been busy" she told the customer on arrival. Her husband (a non-employee) had to be called into service to check in the truck. The customer requested that the owner please call the next morning to discuss the blanket overcharge. No call was received.

David W. 
Rating:
5.0

Customer did not leave a comment.

Neil W. 
Rating:
3.0

I was charged $20 for not using the Uhaul app but I tried to use it and the app did not work. Fix the dam app if you are going to charge people if they don't use it. I have an android phone and used Chrome. The app sent me back to the home page after selecting continue. Never got to scan the QR code. I was told I would not be charged but I was. I selected SafeMove that was $14 but was charged $28. I was overcharged by $48. Not planing to use Uhaul next time.

BARRY Z. 
Rating:
3.0

I was disgusted that I had to pick up my equipment in a different city altogether than I wanted AND the location did not have the blankets I paid to rent.

Jennifer P. 
Rating:
1.0

Eliminate that store from handling your equipment. Counter person had no idea what to do. I was there for 2 HOURS trying to get this vehicle that I reserved weeks in advance (which was in the parking lot). The main issue was that the person had no idea on how to use the system nor what can or cannot be done etc. Basically no knowledge, and admitted it. All the while the owner was playing some gambling game they have there. They are a VERY POOR representative of your company!

Chris D. 
Rating:
2.0

Dropped truck off after hours, lot was very dark, not comfortable leaving truck, or getting picked up there, called first thing in Morning to make sure all was good, talked to a fellow, was going to return my call after looking at my returned truck, never received a call back

leon W. 
Rating:
5.0

Both individuals who served me were kind and helpful.

Glenn H. 
Rating:
1.0

The attendant left in charge was completely unprepared to facilitate the transaction.

Christopher D. 
Rating:
4.0

Customer did not leave a comment.

ELIANNES T. 
Rating:
4.0

Customer did not leave a comment.

Eduardo R. 
Rating:
5.0

Good good assistants.

luis M. 
Rating:
5.0

Customer did not leave a comment.

Amanda Z. 
Rating:
5.0

Awesome service in and out 10 mins.

Gerardo C. 
Rating:
5.0

Customer did not leave a comment.

Natalie F. 
Rating:
5.0

Everything was perfect

Marsha H. 
Rating:
5.0

Customer did not leave a comment.

CRISTINA S. 
Rating:
2.0

Place was very unorganized man didn't know anything about free storage unit

Kevin E. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
1.0

Horrible location. Service was horrible it's a convenience store. They made me “sign” my contracts on a personal cellphone while it was getting calls and had to redo the entire process twice. The truck was a wreak. Everything about this experience was nothing short of terrible! DO NOT PICK THIS LOCATION- they are NOT professional in the slightest manner.

Derek S. 
Rating:
2.0

Customer did not leave a comment.

Kimberly M. 
Rating:
4.0

Customer did not leave a comment.

Kendra F. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

Jorge T. 
Rating:
3.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Jake W. 
Rating:
2.0

I waited an hour to get the truck.

Eriberto M. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH N. 
Rating:
3.0

My reservation was messed up and it took over an hour to get it all straight. The lady at the counter was very helpful and felt really bad for me. The keys were lost took time for that.

cindy H. 
Rating:
3.0

Customer did not leave a comment.

Lucy B. 
Rating:
5.0

Ms. Louis was the kindest and caring person. God bless her heart.

Miledys R. 
Rating:
5.0

Customer did not leave a comment.

Julio U. 
Rating:
5.0

If the lady i dropped it off to did not go out of her way to help me, i don't know what i would have done.

Antonio C. 
Rating:
1.0

We did online check in did everything and went to pull away and we got yelled out bc our truck was supposed to be dropped off in the morning. I was charged extra for miles even though uhaul had changed my pick up the day before our rental. I was given extra miles per Joanne at uhaul when she called.

Amanda J. 
Rating:
4.0

Customer did not leave a comment.

Darren K. 
Rating:
3.0

Pick up/ drop off site. Only has what UH provided. Furniture dolly wheels chewed up. Location convenient enough.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Christian M. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Gordon V. 
Rating:
5.0

No one was there

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
4.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Great service

Julissa S. 
Rating:
1.0

Customer did not leave a comment.

Jordan C. 
Rating:
5.0

The guy was amazing

kenneth joel O. 
Rating:
5.0

Customer did not leave a comment.

Darryl M. 
Rating:
4.0

Customer did not leave a comment.

Byron R. 
Rating:
3.0

Fuel charge ? Fuck you your meter was off

Nicholas C. 
Rating:
5.0

Customer did not leave a comment.

jordan T. 
Rating:
5.0

Great service!

Frank R. 
Rating:
4.0

Customer did not leave a comment.

linda M. 
Rating:
5.0

My entire experience was great.

Jonathan A. 
Rating:
4.0

Customer did not leave a comment.

Andrew W. 
Rating:
4.0

nothing. quick friendly service. well maintained truck. convenient location.

Sandra A. 
Rating:
3.0

Customer did not leave a comment.

Thomas J S. 
Rating:
3.0

had to wait almost an hour while paper work was being done

David A. 
Rating:
4.0

Customer did not leave a comment.

DENISE B. 
Rating:
3.0

Customer did not leave a comment.

Kevin P. 
Rating:
1.0

I do not think I will every rent a truck from you. I will do what ever I can to borrow cheat to get a truck from a friend. This was the worst experience I have every had

Kelly C. 
Rating:
5.0

My experience with "YOUR ONE STOP" was excellent they were very kind and the process was fast and smooth I would recommend this place. I will be back to rent again from "YOUR ONE STOP" Thank you

Cecelia B. 
Rating:
4.0

Customer did not leave a comment.

Heather B. 
Rating:
3.0

Customer did not leave a comment.

Earl G. 
Rating:
5.0

The young man in the store who does the rental contracts was great! The whole Uhaul experience is new for them. Other than the workers being more comfortable with the computer process, they are doing a wonderful job with truck rentals.

dana D. 
Rating:
3.0

Go to Budget Truck Rental !!!!!!!

LORI M. 
No reviews have been submitted for this location.

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