Customer Reviews for Yours One Stop
(U-Haul Neighborhood Dealer)

99 reviews

300 Morgantown Rd   Reading, PA 19611

(484) 772-2205

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(484) 772-2205

300 Morgantown Rd
Reading, PA 19611

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Bendelia P. 
Rating:
5.0

Exceptional customer service!

William H. 
Rating:
5.0

Excellent & very quick & Smooth service! No waste of a time !

Sanobar S. 
Rating:
1.0

I recently rented a U-haul on July 8 for a one-way trip from NJ to PA. I picked up the truck at J&M Self Storage in Edison, NJ and drove to CubeSmart Self Storage in Piscataway, NJ for a total of 6.2 miles. I then drove from CubeSmart Self Storage in Piscataway, NJ to my home in Hillsborough, NJ for a total of 14 miles. We loaded the truck and drove from Hillsborough to Wyomissing Gardens in Wyomissing, PA for a total of 97 miles. We returned the truck to Yours One Stop in Reading, PA on Saturday, July 9. The distance from Wyomissing Gardens to Yours One Stop is 2.2 miles. Based on this information, the total miles we drove the truck is approximately 120 miles, so I'm a little confused how I received an invoice stating I drove an additional 276 miles over the allotted 124 miles included in the rental. I'm not sure where you got this mileage from, but it is just not possible based on the places I drove to. Not only that, but the truck only had a little over a half tank of gas when I picked it up and the only time I put gas was to replenish what I used. There is absolutely no way I drove 400 miles on a half a tank of gas since the truck only averages 372 miles on a full tank. Some one at one of the locations must have entered the mileage incorrectly. Unfortunately, I'm a trustworthy person and did not take pictures of the mileage on pick-up or drop-off. I would appreciate if the additional charge of $119.23 be reversed. Thank you for your attention to this matter.

Dana A. 
Rating:
3.0

Have a bigger sign to inspire confidence that it's really a UHaul location.

Robert R. 
Rating:
2.0

The uhaul itself was infested with ants in the front, the person I brought with me to move across the country, is allergic to ant bites, it was horrible, and I needed to buy bug spray myself, and the back leaked when we drove through a storm and it made my things wet. Other peoples personal items were left in the truck as if they never checked that it was cleaned. The back was filthy. I cleaned it when packing it. Worst experience I have ever had with uhaul. The pick up took forever, outdated computers made it difficult to check in.

Brandy F. 
Rating:
2.0

Store personal had no experience or knowledge of how to process this transaction. She claims it's always a challenge because nobody is there from Uhaul to help assist her with questions about these rentals.

Jeffery W. 
Rating:
5.0

Spoke with a young lady at the drop and she took care of everything. No issues.

Philip S. 
Rating:
1.0

Dropped off but no one was available and did not receive confirmation until next day morning.

samir P. 
Rating:
3.0

After more than 24 hours trying to secure a vehicle this was the closest one they could find. Even though I reserved one online and pre-paid for it 30 days in advance! The day of pick up they gave me over seven different locations to pick up the truck and separate locations for the car dolly. When I arrived at this location the truck had less than a quarter tank of gas and it was an empty bottle of water and other junk in the cab. The attendant at the gas station that I picked it up that was very friendly and cooperative. That was the only good experience I've had with U-Haul!

John B. 
Rating:
3.0

The attendant was excellent but the website is slow and cumbersome! I had to wait even after doing everything on line to register. It should have been nothing more than pick up a key. In addition, the entire reservation system seems to not make sense! Locations change, being told a reservation does not guarantee me getting the truck. Very frustrating!

Joseph S. 
Rating:
2.0

make sure this facility checks every truck out before releasing it.

Lenard S. 
Rating:
3.0

Customer did not leave a comment.

William P. 
Rating:
4.0

Customer did not leave a comment.

Tomas C. 
Rating:
3.0

Make prices accurate.

Sasha M. 
Rating:
2.0

When a customer asks for and pays for 12 packing quilts and even specifies to you to go check before the reservation goes through... try ACTUALLY putting all 12 quilts in the uhaul instead of just 6. I didn't realize I didn't have everything I paid for so when i got to the drop off was met with difficulty in getting charged for quilts i was never given! Not cool. Also, after waiting 40 minutes to get my truck because the computer, or the owner, or the guy behind the counter can't figure things out can't even enter in my drop off location and made it a "unknown" so that I can be met with a possible $150 charge and not TELLING me that's what could happen? So not okay!

Brenda D. 
Rating:
3.0

Customer did not leave a comment.

Amanda Y. 
Rating:
3.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

Customer did not leave a comment.

Shannon W. 
Rating:
5.0

Customer did not leave a comment.

Gerardo C. 
Rating:
2.0

However the drop off location was inadequate. We were charged for three gallons of gas when we returned it with more than we started. We have phone pictures. This was done without a call or in our presence. Please correct this. We have mall the proof you need. Thanks you. Teresa Burek

TERESA B. 
Rating:
5.0

Customer did not leave a comment.

Laura N. 
Rating:
3.0

Customer did not leave a comment.

MARTHA C. 
Rating:
1.0

When I went to pick up the truck I had to wait numerous times while the sales lady waited on other customers. In the end she put the wrong drop off location in and I was charged for wrong drop-off. I was also charged for an additional 141 miles for a 130 mile trip. When my brother in law tried to talk with them about this they merely told him there was nothing they could do. MY LAST UHAUL RENTAL!

Wesley H. 
Rating:
5.0

Quick and efficient.

Yazan D. 
Rating:
5.0

Customer did not leave a comment.

Zhengrong C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan V. 
Rating:
3.0

The customer service was outstanding. The representative provided great customer service and ensured I had everything I needed prior to my departure. Unfortunately, the location was limited in services because they are not an actual Uhaul location.

Ericca F. 
Rating:
5.0

Everything perfect

LUIS G. 
Rating:
4.0

I was given the wrong dolly so i had to go back and get the right one and still ended up paying for extra mileage even though i was told i wouldnt be. So i shouldve either been credited the mileage or the price of the dolly.

Jennifer F. 
Rating:
3.0

Customer did not leave a comment.

Jessica K. 
Rating:
2.0

Too expensive.

Anthony B. 
Rating:
3.0

we left something in there , noticed it right away. called to ask if we can get it back out the car &' the worker hung up the phone on us. very bad.

Elysa D. 
Rating:
5.0

Customer did not leave a comment.

Adam H. 
Rating:
4.0

Customer did not leave a comment.

Darwin B. 
Rating:
1.0

This location is a blight on UHaul's reputation. The Attendant did not answer 5 separate attempts to reach the location by phone to confirm drop off hours. "I've been busy" she told the customer on arrival. Her husband (a non-employee) had to be called into service to check in the truck. The customer requested that the owner please call the next morning to discuss the blanket overcharge. No call was received.

David W. 
Rating:
5.0

Customer did not leave a comment.

Neil W. 
Rating:
3.0

I was charged $20 for not using the Uhaul app but I tried to use it and the app did not work. Fix the dam app if you are going to charge people if they don't use it. I have an android phone and used Chrome. The app sent me back to the home page after selecting continue. Never got to scan the QR code. I was told I would not be charged but I was. I selected SafeMove that was $14 but was charged $28. I was overcharged by $48. Not planing to use Uhaul next time.

BARRY Z. 
Rating:
3.0

I was disgusted that I had to pick up my equipment in a different city altogether than I wanted AND the location did not have the blankets I paid to rent.

Jennifer P. 
Rating:
1.0

Eliminate that store from handling your equipment. Counter person had no idea what to do. I was there for 2 HOURS trying to get this vehicle that I reserved weeks in advance (which was in the parking lot). The main issue was that the person had no idea on how to use the system nor what can or cannot be done etc. Basically no knowledge, and admitted it. All the while the owner was playing some gambling game they have there. They are a VERY POOR representative of your company!

Chris D. 
Rating:
2.0

Dropped truck off after hours, lot was very dark, not comfortable leaving truck, or getting picked up there, called first thing in Morning to make sure all was good, talked to a fellow, was going to return my call after looking at my returned truck, never received a call back

leon W. 
Rating:
5.0

Both individuals who served me were kind and helpful.

Glenn H. 
Rating:
1.0

The attendant left in charge was completely unprepared to facilitate the transaction.

Christopher D. 
Rating:
4.0

Customer did not leave a comment.

ELIANNES T. 
Rating:
4.0

Customer did not leave a comment.

Eduardo R. 
Rating:
5.0

Good good assistants.

luis M. 
Rating:
5.0

Customer did not leave a comment.

Amanda Z. 
Rating:
5.0

Awesome service in and out 10 mins.

Gerardo C. 
Rating:
5.0

Customer did not leave a comment.

Natalie F. 
Rating:
5.0

Everything was perfect

Marsha H. 
Rating:
5.0

Customer did not leave a comment.

CRISTINA S. 
Rating:
2.0

Place was very unorganized man didn't know anything about free storage unit

Kevin E. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
1.0

Horrible location. Service was horrible it's a convenience store. They made me “sign” my contracts on a personal cellphone while it was getting calls and had to redo the entire process twice. The truck was a wreak. Everything about this experience was nothing short of terrible! DO NOT PICK THIS LOCATION- they are NOT professional in the slightest manner.

Derek S. 
Rating:
2.0

Customer did not leave a comment.

Kimberly M. 
Rating:
4.0

Customer did not leave a comment.

Kendra F. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

Jorge T. 
Rating:
3.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Jake W. 
Rating:
2.0

I waited an hour to get the truck.

Eriberto M. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH N. 
Rating:
3.0

My reservation was messed up and it took over an hour to get it all straight. The lady at the counter was very helpful and felt really bad for me. The keys were lost took time for that.

cindy H. 
Rating:
3.0

Customer did not leave a comment.

Lucy B. 
Rating:
5.0

Ms. Louis was the kindest and caring person. God bless her heart.

Miledys R. 
Rating:
5.0

Customer did not leave a comment.

Julio U. 
Rating:
5.0

If the lady i dropped it off to did not go out of her way to help me, i don't know what i would have done.

Antonio C. 
Rating:
1.0

We did online check in did everything and went to pull away and we got yelled out bc our truck was supposed to be dropped off in the morning. I was charged extra for miles even though uhaul had changed my pick up the day before our rental. I was given extra miles per Joanne at uhaul when she called.

Amanda J. 
Rating:
4.0

Customer did not leave a comment.

Darren K. 
Rating:
3.0

Pick up/ drop off site. Only has what UH provided. Furniture dolly wheels chewed up. Location convenient enough.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Christian M. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Gordon V. 
Rating:
5.0

No one was there

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
4.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Great service

Julissa S. 
Rating:
1.0

Customer did not leave a comment.

Jordan C. 
Rating:
5.0

The guy was amazing

kenneth joel O. 
Rating:
5.0

Customer did not leave a comment.

Darryl M. 
Rating:
4.0

Customer did not leave a comment.

Byron R. 
Rating:
3.0

Fuel charge ? Fuck you your meter was off

Nicholas C. 
Rating:
5.0

Customer did not leave a comment.

jordan T. 
Rating:
5.0

Great service!

Frank R. 
Rating:
4.0

Customer did not leave a comment.

linda M. 
Rating:
5.0

My entire experience was great.

Jonathan A. 
Rating:
4.0

Customer did not leave a comment.

Andrew W. 
Rating:
4.0

nothing. quick friendly service. well maintained truck. convenient location.

Sandra A. 
Rating:
3.0

Customer did not leave a comment.

Thomas J S. 
Rating:
3.0

had to wait almost an hour while paper work was being done

David A. 
Rating:
4.0

Customer did not leave a comment.

DENISE B. 
Rating:
3.0

Customer did not leave a comment.

Kevin P. 
Rating:
1.0

I do not think I will every rent a truck from you. I will do what ever I can to borrow cheat to get a truck from a friend. This was the worst experience I have every had

Kelly C. 
Rating:
5.0

My experience with "YOUR ONE STOP" was excellent they were very kind and the process was fast and smooth I would recommend this place. I will be back to rent again from "YOUR ONE STOP" Thank you

Cecelia B. 
Rating:
4.0

Customer did not leave a comment.

Heather B. 
Rating:
3.0

Customer did not leave a comment.

Earl G. 
Rating:
5.0

The young man in the store who does the rental contracts was great! The whole Uhaul experience is new for them. Other than the workers being more comfortable with the computer process, they are doing a wonderful job with truck rentals.

dana D. 
Rating:
3.0

Go to Budget Truck Rental !!!!!!!

LORI M. 
No reviews have been submitted for this location.

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