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Donsha M
Customer Reviews for Yourspace At Bayside
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy to find the drop off point and the receiving personnel was friendly and informative.
Adolfo BVery friendly and helpful. Was having trouble finding a close drop off location the clerk was very helpful in all aspects of the process
scot sWhile the personnel were nice, they did not report our rental as returned. I received a phone call 2 days later from your service center asking me when I was going to return the trailer. When I told her it was returned, she was confused on the location and generally was just rude.
Lee EThe person we dropped off to was very helpful. They recommended we call Uahul about our pick up experience we shared with them as we thanked them for being nice. . I placed a call this morning to Uhaul about the pick up. Drop off was good to go!
Christine BThe older lady that helped me on March 23rd was very friendly and helpful. The experience was flawless!
Mark BThe equipment ran very well. The interior of the vehicle was dirty and I got grease on my clothing!
BRENDAANN GWe left the key in the key box and the agent couldn't find it. She was by herself on a Saturday morning. My husband had to go out, after we'd already delivered the truck, to help her find the key. It was apparently under a piece of cardboard on the bottom of the key box. Very strange. It was somewhat inconvenient since we were already home and had to return to the location. But Debbie was very pleasant and helpful when we ordered the van. I do suggest that an extra set of keys is available for the agents, in case of a loss of keys.
Phillip CIt is a nice new facility with helpful associates!
Edward HLoved them and they had great security. Safe and secure. Cheap and friendly
Rhonda CThe store was too far away whis used un alot of my given miles! The person working didn't show up and the district manager was late. However, the manager gave me an extra 25 miles when I explained the amount given was not the full distance because of the the pickup distance. She was very cordial and understanding. The low scores Is because of your lack of locations and miles based on my trip drop-off.
Heidi FI only needed the truck for 1-Day but was forced to pay for 2-Days.
Ricky WBoth of the individuals I spoke with were very helpful, knowledgeable and friendly. I would use Yourspace at Bayside again for my company's Uhaul needs.
Ziquase DVery nice location with plenty of room for drop off. Helpful & pleasant staff.
John MTruck needed new window shield wipers badly. The driver side mirror was to free. Every time you hit a bump in the road, it would go out of adjustment. Half way through the trip, the wind shield wipers would not turn off.
Arthur BThis new facility was awesome! The only thing it needs is advertising to let more people know it's here!!! Fantastic features to help people stay comfortable while loading and unloading!
Richard MTook a long time to complete all the paper work, seemed like some confusion I never received a receipt of rental - the women were very nice though
David Hi rented a trailer for 12/26/23 at 9 am when i arrived at the store to my surprise the store was closed and paper sign was on the door and said they were closed - why didn't the person at the counter state when the order was taken that they would be closed on the 25th - very upset
vincent dExcellent customer service from Angie and Debbie. Both friendly, knowledgeable and efficient ! The vehicles were as meticulous as their lobby/ store .⭐️⭐️⭐️⭐️⭐️
Robert INew and clean facility. But not very helpful when I reported check in site was not working. Did not check out vehicle I was returning, provided no receipt, and did not respond when I said I had taken the photos requested in the how to return video, but could not upload. So biggest problem was poorly functioning web site with no clear backup.
austin aI reserved a U-Haul at another location and was forced to rent a larger truck at this location, over 15 miles away. I would expect a company the size of U-Haul would be able to have the size truck they promised at the location they promised.
David HActually send the receipt. I have yet to receive the paperwork via email for drop off and I was just charged a second time without any documentation
Nicole KThe two ladies that helped me were friendly and knowledgeable, very good service
Steven CPickup was for 9am and delayed 45 minutes due to agent could not find the keys. I had help hired @ $100 per hour waiting for the truck to arrive.
Gary CThey were still in the process of building 2 storage buildings. One had a new office. This particular location doesn't have the best cell service. We did an after hours pickup so that was fairly challenging at times. During the process certain pages would skip. I'm assuming because of service. One of the most important pages was where the key lock box was. It was behind what looked to be a really old house, that had no business being associated with this nice new U-Haul complex. I called the 800# for help and we'll needless to say I found the old office while being on hold for 15 minutes after actually speaking to 2 different people.
Robert HThe entire process was perfect from start to finish. No bumps in the road at all
patricia dThe customer service offered at this location is outstanding! Joe and the team are all about making sure the client is first and go out of their way to communicate and ensure all needs are met. I highly recommend this location!! It’s convenient and easily accessible from the beach towns nearby.
Skip LThe trailer was dirty inside and probably on its last legs. This location only had one onsite and it was difficult to access.
John WJoesph J. provided OUTSTANDING customer service. After I realized I lost a blanket, he checked the lot and found it for me. Then he made sure I got it back. I am so grateful. Thank you Joseph! To the managers/leaders who hired Joesph, you found a 5 star customer service person ! Thanks again
Jeff HThe gentleman that was working "joeseph" I believe was his name was excellent. Great customer service, will recommend
Brad MThe personnel was helpful. The location is a dump with a huge hole in the driveway.
John PNone. Joseph was very helpful in getting the U-HAUL that I needed. Would definitely go back to this location.
Jeremy HJoseph is fantastic!
steven rThey need to have self serve. They are building a huge storage unit and there are a lot of trucks and no one to take care of the u-haul. After 30 minutes we called another number and they handled everything on the phone.
Carey SVery easy rental. Van was in good shape. Gentleman at the counter was cordial and professorial.
Christopher CThank you for a great experience! Joseph was wonderful to work with. The trailer was ready when I arrived. The self-return was easy and convenient. Thank you
Skip LApplied online, completed in person. No surprises, as advertised. Would definitely use again,
Michael KJoseph is a great U-Haul Customer Success Representative. He is kind, patient, knowledgeable, and professional. I made a mistake in the reservation and he was able to navigate the issue and develop a solution. I am grateful for his effort. On a related matter, I want to rent again from YOURSPACE at Bayside but the location at 36097 Zion Church Road does not appear as an option when asked to select the dealer. Please make it so YOURSPACE is a selectable option for reserving equipment. I will be a repeat customer for the foreseeable future. Thank You
Walter LUHaul Rep was very polite and professional. He was careful to explain everything from beginning to end and very helpful. Thanks!
Bob PVery efficient and friendly on-site manager.
Eileen WThe experience couldn't be improved. Joseph was most helpful and professional. Glad I chose this drop-off location.
David JPlease have more equipment available to rent. I wanted to rent a 15 foot truck, but ended up renting a 10 foot truck, because there was literally only one truck (of any size) available here.
Svetlana MThe website was very difficult to get signed in to pick up the truck - we were there for over an hour. Thank goodness the UHaul person that called us back was very patient and stayed on the phone til it was complete. I will only go to a place that has a person cause the wait time on the phone was 20+ minutes.
Michael GThe only problem I had was locating the key at the mobile pickup location. The property was poorly lit and I had a hard time finding the lockbox. Once I got the key, there were no other issues.
Victor MNothing. Debbie was very helpful.
Peter CNot Happy!! 15 minutes before I was to pick up the van I requested I was told it was not available. They gave me a huge box truck. When driving it it sounded like it was going to blow up.
Barbra ZLady therw was great! Easy check in and on my way.
Todd HNot anyone’s fault. Internet was down in local area. Uhual rep at bayside was excellent. She problem solved issue by using a hotspot on her personal cell phone and finalized the contract.
ERIC KEasy pickup and quickly out on the road.
Michael BEven though the location has a great customer service, it was far away for our convenience.
Nelson EVery pleasant to work with. No suggestions.
John NGreat customer service! Very accommodating.
William YPickup location was perfect. The self checkin process on Sunday was frustrating. The concept is good but I don’t know who you have behind the scenes running the engine. You need to work with 10x/ Salesforce/AWS. I was on the phone 3 different times with your agents. I ended up not taking / renting a van. It’s was a really bad customer experience. Your APP/Website and your technology. I feel really bad for the Merchant that didn’t get sale. Plz feel free to call TC Dean 302-540-3424
Thomas DLocation and owner were great. I would rent from her again. However, uHaul MUST provide hydraulic jacks that can be used by EVERY sites to assist with getting trailers on vehicles. Additionally it should be noted somewhere that when renting a trailer, a lift is needed. We were unaware and thought we could unhitch (with a drop down wheel on tongue )for a period of time to run errands while trailer was being loaded. Luckily we were offered a truck as a substitute after having call corporate so that our moving plans weren’t jeopardized…. A bit stressful!!
michele dgood staff
Quyen C