Customer Reviews for Z's Quick Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Z's Quick Mart

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kimberly p. on

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1st I booked at one location @ 9am ACE hardware on Lee rd. and that place did not have a truck, I had to drive extra miles to pick up a 26 ft truck. Then the printer was not working the cashier said so I could not get a copy of the usual contract. She could not sign me in because her new iPhone was updating. The back of the truck had red dirt and dirt in it not clean at all I have a video. This truck shopped the entire time I drove it. When I went in, I could not cash out and get a receipt because something was going on with the printer. So It was a Horrible experience, Really How can you stick your chest out or Hold you head up with this kinda service. This is my last time renting fro. You because it's always something with UHUAL.

Johnny W. on

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Great Service

Daniel D. on

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My problem isn't with the location I had to get the uhaul at. Rather, my problem is that my pickup location was changed, on the day I was going to get the truck, to 30 minutes away from me. That is unacceptable!! Left me know choice but to drive to get it! Then it was a pain just trying to talk to customer service about WHY and WHERE I was going. Then, after the truck was turned in, I received a call saying the truck was 5/8s short on gas. Really!? We always turn our trucks in at the proper gas level. I am not happy with uhaul, AT ALL!

Adrian H. on

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Workers were awesome!

SAMANTHA E. on

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Customer did not leave a comment.

KEVIN S. on

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Nearly everything was horrible. Instructions were unclear and 2 of the reps (1 in particular) were snotty and rude!!! The man at the Austell location itself was an absolute lifesaver though.

debbie g. on

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Customer did not leave a comment.

Tia F. on

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Great customer service

Jimmie B. on

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Customer did not leave a comment.

Annie C. on

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No improvements needed. Everyone that I had conversation with was very friendly and polite. ????

Daniel T. on

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Customer did not leave a comment.

Adam W. on

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The website reservation system is needlessly cumbersome and slow. The technology to locate the equipment I wanted must be 2 decades behind what is available. Also, my vehicle towing configuration was not listed. Why do you need the tag number of the towed vehicle? Stupid waste of time - get the lawyers out of the system.

Lancelene W. on

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Agent was knowledge and patience, I would recommend

Mark B. on

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Two bed frames were left in back that I had to discard of. When I returned the truck I had swept it out. I was present when it was checked back in and nothing was said to me about cleanup. Then I had to call 800 number to find out I was also being charged $150.00 cleaning fee. There were no pics of inside of truck prior to renting so I brought it back the same way I received it minus the bed frame.

stephen h. on

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Customer did not leave a comment.

Brian T. on

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No improvement needed - staff were friendly and easy to deal with, the truck was in good condition with COLD a/c and worked well with no issues. I will rent from this location again. They are doing a good job. Bonus, open on Sunday.

Tylas S. on

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We done

Daniel O. on

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The sales lady was very helpful and of good help

Jamie B. on

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Horrible service to begin with with getting dropped off by over late night 10 o'clock p.m. to pick up my 9:00 p.m. reservation which was unable to do in my phone it up dying in the process of the 2 and a 1/2 hours of sitting outside waiting and I ended up having to spend the night in the parking lot of the u-haul location target the next morning the girl showed up late was nice and gave me her biscuit to eat as I was starving because I had been sitting outside in the pouring sweat heat waiting for my truck. So then I rent my drug and I'm not even needing to use it say literally drove it home and and drove it straight back and it's hard to $68 estimated and then I find The next day when I had returned it that night before and I get to the wrung her location where I'm renting a car because I'm moving long distance and I'm currently now ended city there are moving to I find that they charge me an additional $35 which is fraudulent so a total Cost of a $100 to drive a 40 hour truck about 20 miles maybe 25 miles and not even use it and only had it for about 8 hours re diculous not acceptable and I have several services I usually you haul and think I will be finding another company for all my needs

Courtney S. on

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Nice guy, who owns the place. truck ran great..cold AC too..

tamika w. on

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Customer did not leave a comment.

devron b. on

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This location was absolutely amazing! I had a tough situation as my apartment complex switch my move in time twice and it would have affected my uhaul rental but they were very understanding and helpful. Everything turned out fine and a HUGE part of that was from the help I recieved from this location. THANK YOU!!

dayna c. on

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Very friendly! Nice explained everything.

fabian c. on

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darren p. on

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Edgar G. on

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Arthur B. on

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This is not the first time we rented from Z's Quick Mart. The employees are always professional. I really appreciate the fact that they don't short cuts. They go the extra mile to make sure everything is right.

David W. on

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I was charged twice for my uhaul rental.....

jason L. on

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Customer did not leave a comment.

Julian P. on

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Jeana B. on

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It's even open on Sunday so you don't have to worry about a drop box. The staff was very friendly and helpful.

Joseph G. on

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Everything was great! Keep up the good service!

Heather M. on

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Customer did not leave a comment.