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Nikhil A
Customer Reviews for eZmissions com Sandy Springs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First day I rented a truck for a move and let me stranded in the middle of the road 3 times until somebody had to tow me to the place (ez missions) I lost my entire day and my money because they don’t want to give me a refund
Luis HEverything went great. Yall were very helpful. Thank you!
Virginia FeZmissions were the best. It was our first experience with UHaul and eZmissions were very helpful throughout.
Eren AExcellent Customer Service Thank you Moses💯
Celeste GI don’t understand why I’m being charged for fuel when I filled the gas passed what it was given to me on. Safe move was only 15 dollars not 30 and all anyone can ever say is handle it online
Mariah RA perfect experience from beginning to end.
Richard JA little bigger place but it was ok
Timothy WThe check in gentleman we’re knowledgeable and the whole process was seamless
Terry KBetter crew, Thanks Rob!
Kimberley Ceasy check out and easy check in. high volume location so they work like a well oiled machine!
MICHAEL PThat your employer needs to be more friendly to the customer when talking to them
Ameda WMy experience was great even though I paid for overnight pick up and had to wait until the following morning to receive my rental. The employee was very apologetic and even disclosed me not being able to gain access overnight to receive my rental, to his field training manager Gene Workman. Mr workman called and I explained To him what occurred and he assured me he would do everything he could to make it right. Mr Workman was able to provide me with a $150.00 credit which is greatly appreciated and unexpected. In our society today the way we treat each other goes a long way and this situation was frustrating to deal with be a greatly appreciate how the situation was handled. Please give the initial employee name unknown and Mr Gene Workman deserves sometime of incentive as in appreciation from U Haul for the way the situation was handled.
Kerel WThe gentleman that helped me out that day was very helpful and very knowledgeable. And he did a couple recommendations that I needed to get the job done far as boxes.
Nicole GKeep be friendly and professional. Rl
Rose LEasy rental, in and out experience.
Michelle CI rented my uhaul from this location yesterday. Pick up was pretty simple. Drop off was a nightmare. The location closes at 5pm. Arrived at 4:45pm to drop off my rental. The attendant was no where to be found. Finally saw him around 4:55….he refused to take the return and said I would not get a receipt till the next day because they were closing. He would not give me the keys back to self return it. Verbally assaulted me and said he would kick my ass. Do better next time. Do your job!
ricardo cOnly issue was after hours drop off. I got there when they should have still been open but they were closed. Then my phone died before I could complete the return properly so I had to incur fees for not doing it right. Would have been nice if they stuck to their hours
Briana MGreat customer service. The guys were very knowledgeable and helpful. They were professional and friendly. Great team!
Tonya BThe young man who was working the counter at 11:00AM on Saturday 02/24/24 was amazing! He had a logistical nightmare on his hands as several trucks had not been returned on time by other customers and it was affecting, not just myself, but other customers that were there before I arrived. He was calm, took responsibility for what was going on, personable, and still had a friendly and professional disposition. He figured everything out and we all drove away in trucks. I am remiss I cannot remember his name but he was great and, were it not for his determination to sort out the problem (one which was not his fault but was his responsibility), I would not have gotten a truck or my day would have been seriously delayed due to what happened. I have rented from this particular U-Haul before and my last experience before this one was not so good from a customer service standpoint. This was a 180 degree improvement all because of this one young man. I was reluctant to return to this store because of my previous experience, but am glad I gave it one more chance. I only came back because of the stores proximity to where I lived, but now I'll return if I have a future need because I had a great experience with a really nice, professional person. I hope he gets a pat on the back and I thank him for handling things so I could get on the road as fast as possible.
Charline CThey returned my call when requested. Reviewed my order and made appropriate updates to accommodate my needs better. Efficient, professional and friendly! Thank you!
Sarah GCorey and Robert were phenomenal at getting our truck and packing supplies despite it all being nearly dispoched by their higher ups on our day of departure! Someone REALLY needs to look into what happened there as it nearly cost us several thousand dollars!!! Thank you Cory and Robert for saving the the day!!!
MCALLISON HSuch great customer service!!!
ERIN LThe store always exudes great customer service!
Ronald MThis location is part of emission check and they are very arrogant and not helpful. It is really very hard to drive through the location with very small roads and tight parking
Ravitej BGreat service, great car.
MATAN BUsed this business for years. Always friendly, helpful, and efficient.
Howard AEverything was perfect Thank you 🙏
Mohammad EMore gas in these trucks
Cory HHere's a refined version of your U-Haul review: The equipment provided was very old, with 180,000 miles on it, resulting in a horrible ride and leaks in the container. Despite the availability of newer Ford 26ft trucks, we were given a dated GMC. Overall, it was a disappointing experience.
AMAL IMy charge was only like $39 but they charged my card for $114 which the $75 has not been refunded to my card yet
Jonterrius BCorey was helpful but the other guy working with him should be terminated immediately. He is loud, obnoxious and didn’t want to do anything. Thankfully Corey was able to handle everything for me.
Johnny WEasy to pickup and return. Cold day and heater worked well.
Nicholas CSmooth to rent and return as usual. This is my preferred location for U-Haul rental.
Jonathan MBest location to rent a U-Haul truck
ANDRES CThe first location I booked in doraville was closed when I went to pick up the trailer. Courtesy call would have been nice
Robert HThe attendants were very helpful when I arrived and reassured me of each step along the way.
Lynette AQuick and efficient drop off process. Staff was friendly and knowledgeable.
Richard EPlease provide level area for storage of trucks. Being on an incline was the reason for the shift in fuel amount and being charged $30.
Jalisa BI have rented from here for several years.
SUSAN M