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Jill P
Customer Reviews for iStorage Fiddlesticks
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super helpful owner at this iStorage location, felt like borrowing a van from a friend. Van was ready, clean and great condition.
Michael RMaintain your current excellent customer service
David MEverything was great
Angelo CThe guy who runs the place lied to us which cost us more money! Will never return to this location!
Ryan TExcellent customer service.
Deborah WThe automated pick up system could be improved to make it simpler to use.
William Mim disappointed that the pick up location of the van changed and caused me to travel another 8 miles each way to get and return the van which cost me both time and money
William HBOOGIE (The Manaher) was awesome. He made a very stressful situation a lot more enjoyable.
DWAYNE GThe App is slow and cumbersome. The proof of who I am and then another proof like a phone number needs to be done ahead of time. There's just a ton that could be streamlined in the picking up and dropping off process. Though I will say, dropping off was much better then picking up. I had changed my credit card i was going to use on the app a few days prior and when i went to pay, the app did not have the new credit card. Its stuff like that that slows the entire pick up process down. The pick up process is awful. So much of it could be done the night before. The truck was clean but the front, where we sat stunk of "old man". That was awful. The truck ran well and needed to do what we needed it to do. Also, I ordered a dolly that was not in the truck, so if I paid for that, please reimburse.
LAURA BPleasant, prompt service at the customer desk. The price was very attractive and the experience couldn’t have gone more smoothly. I plan to use this vendor again!
Don FExcellent customer service, I will definitely return to this location for the competent staff
Todd MBoogie is very knowledgeable, professional and an AWESOME representative for the U-Haul brand. We have used his location in the past and will continue to use his team as our primary source for moving/storage needs.
Jeffrey KThey are always awesome here! A+
Jason BThere the best I've ever seen !!! 5 stars all the way
Crist KBuggy was amazing! He is an outstanding brand ambassador for Uhaul.
maribeth mI was very happy the reservation, pickup, use & drop off went very smoothly. Van was perfect size for my needs. Great service! Thank you!
Eileen MSuch a great, smooth process
JASON CExcellent service! The guy that worked the desk was incredibly helpful and made the rental experience very easy. He was polite and helpful, I really appreciate working with someone like him.
Todd MNothing
rick wStaff was awesome!
Jason BOutstanding Service
Derrick BI will never rent from Uhaul again
Thomas FAwesome customer service!
Jaime FDump the facial recognition app. Did not work and a pain
Michael HBoogie was very helpful.
Kenneth Dgreat customer service, friendly employees. Great location.
David CThere was a minor discrepancy in how I reserved the truck but nonetheless an employee that goes by Boogie went above and beyond to satisfy my needs in a very stressful situation. Very grateful for his kindness and care.
Jayson NI found the staff very helpful and friendly!
David TNo one mentioned that this location was closed for lunch from 1-2 pm
George MCustomer service seems to be their speciality. Very friendly and helpful.
James SBoogies was amazing. I’ll for sure keep coming back to this location. Great team, great attitude.
FREDDY Athe truck i rented had very loose steering.was even worse with weight in it,and wind didnt help either
Greg PThird party was awesome. I know now where to get a storage with good customer service.
Jenessa MVal was great. Our only suggestion was to check the tires for balancing or knots. Bumpy ride!
Adrienne FThe customer service rep was excellent, very polite and warned me about the mechanical condition of the truck. Driving the truck was NOT safe, aside from the check engine light on, while a complete stop at a traffic light the truck lurched forward and almost hit the car in front, the truck stalled out three times, and something wrong with the suspension or steering, the inside was dirty, blood on the driver door arm rest, AC occasionally worked. I tried calling customer service during the rental and I was on hold for 38 minutes and gave up!! I did not feel safe driving it and did not complete my moving task. REMOVE the truck from your fleet!!!
WILLIAM FThe young lady that attended me was very polite, professional, and caring.
Luis RThe staff were Very Friendly and Courteous however although the Van was in good operating condition the exterior was dirty.
Robert SThe manager is a true asset to your organization, very friendly and helpful to make sure me as the customer is satisfied
Rick MThe manager and the lady was very kind and accommodating to the needs of my rental
Rick MMy r
Brad MIn a time of dire need due to Hurricane Ian, the staff was amazing. Reserving, picking up and dropping off our truck was very easy and the staff very supportive.
Pat OWe couldn’t get your locks to budge for like 15 minutes after putting in the code. My husband finally got it but it was insanely frustrating. The truck was in good shape
Jacob VEveryone was courteous,professional and helpful. Been using u haul for 30plus years, these people are the top 1%. Highly recommend!!!
Wayne AVery nice employees. So helpful!
June CVal was extremely helpful (considering a short time on the job) and made the return process easy.
Randolph RBoogie and Val were great , even needed it a extra day and it was no problem, definitely would recommend this place to any family and friends . Quick and easy.
joe rWe had a very good experience a this location, the manager boogie was very helpful and kind.
Joendel HHe had me park the truck and just leave the keys. I would prefer to have you folks inspect the truck inside and out and verify in front of me that it was all AOK
curt dstaff helpful and courteous.
Larry WNothing Boogie and Val are great employees your lucky to have them
Randy FThe vehicle was incredibly unsafe. It was all over the road and the steering wheel was misaligned. Very uncomfortable experience.
William JBoogie was very kind and helpful. We had a good experience at this location.
Amber BI was overcharged for the vehicle I rented. I was told there was a 1/4 tank in the vehicle but when I got in there was a little less. Within 15 minutes of driving, the low fuel light came on. I returned the vehicle with the same amount (just less than 1/4). I was charged and extra $36 for more fuel and a $30 fuel service fee. I was also charged $14 for insurance that I had declined. In the end, my estimated cost of $102 became $186. This is unacceptable and bad business practices. I won’t be back.
Christian ETruck was in good shape and well equipped for our needs
Dennis WNothing! The manager Boogie is amazing. He’s so helpful and always goes above and beyond for us. We have rented storage units and trucks numerous times and always tell our friends to ask for him.
FRANK CWorst company I have ever been too they tell you need a reservation to rent a truck. Nowhere in your advertising does it say that. Not to mention the truck you guys let me use seemed to have some mechanical issue. Just overall a poor experience and terrible customer service on all ends everyone you have at the front desk needs to be fired.
matt hpicked truck up at reserved time, was in and out of there in 10 minutes... Do the paperwork online before you arrive makes a big difference time wise..
TIM MIStorage Fiddlesticks was fantastic to work with, specifically Boogie their manager. They helped us out tremendously when issues arose. We were already stressed out with the move but iStorage management remained calm and focused resolving our situation. I will continue to use iStorage when I need a uHaul rental. You should too!
Samuel Bnothing really, everything was great!
DENIS BThe gentleman behind the desk was absolutely fantastic. Will be using this location for any future needs.
TRAVIS BThe customer service at this location is the best I’ve experienced in SW Florida so far! They went above and beyond to make sure I had the correct size truck that I needed. I will recommend them, and if I need a uhaul again, there’s no other store that I will call.
Tyler E