Had reserved pads and dollys. Neither were provided. Ended up having to buy pads for $50. Felt a bit like I was hustled.
Jonathan Swann
Customer Reviews for iStorage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Explain why you have to pay for miles plus gas. I went 5 miles and was charged for those 5, which was fine, but then 7.00 for gas also.
Barbara ReumontI cannot comment because the place was closed but I did like that I can just drop the truck and key off without problems
Jordin RaineyI was quoted a cheaper rate when I made the reservation and charged a much higher rate
Maria HinojosaTexting customers before time to check in.
Letitia McgowanI requested two days of rental. I was given your standard rental from Houston,Tx to Beaumont,TX and wasn't informed that I wasn't getting my requested two days. There was a break down in communication. I simply was told that the rental was one day and/or I wasn't getting the two days I requested.
Karl Dulaney