The lady working the counter said their machine was broken and had me call a number to confirm my reservation. I ended up getting transferred a couple of times and eventually put the phone on speaker so that she could hear the customer service person say that I had to get the key from her. Clunky experience but overall I was satisfied.
Daniel Phillips
Military Cenex
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Green Bay, WI 54303
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Customer Reviews
- 3.0 Average Customer Rating
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I had scheduled a UHAUL pick up a week prior to the date that it was needed. Upon arrival to pick up, we found that the keys were locked inside of the UHAUL from the previous customer, and was not noticed until I was there to pick up. I was given a bigger truck to use at the time, which was nice, and the employee who helped me was very kind. I’m more so upset that I paid $75 for this truck, had to wait an extra 30 minutes to get it checked out despite having filled out everything online previously, and then was being charged an additional $16 today without any notice or explanation. At the time of booking, my estimate was $36 and I ended up having to pay $75… how is this possible?
Cristine LarsonI requested a dolly and didn’t one but was still charged for it. The app could be made easier to use too
Kristina GrossMy experience was smooth and easy, I have no complaints.
Adam LotterThis location was a mess. It was at a gas station and the attendant had no clue so she had to call someone multiple times and they didn’t answer. She finally got someone and I had to talk to them on her personal cell phone and they did the pickup forms over the phone. No instructions were given for how to return so when I went back I asked the same lady at the desk. She just smiled and said I could give the keys to her. Well, I didn’t get info that the truck was checked back in for return until the next day which made me nervous so luckily I called uhaul to report that I had returned it by my return time of 2pm. Then on my receipt I noticed that I was charged for 4 gallons of gas and a $30 fuel fee. When I got out of the truck it was above the mark that was indicated on my check in form. I will never use this location again. Awful experience
lindsey janowski