The truck was clean and ran OK, but there was a weird vibration around 40 mph. The 180 mile drive in it was one of the worst experiences in my life. I had done the full check out online but when I got there, they still asked all the same questions- which made picking it up take 30 minutes. The worst part is that they changed my return location without asking and I didn’t realize until I showed up at the place I expected to return it there. I also got charged for extra mileage even though the customer service rep said she was adding more because my pickup location got changed that morning. The mileage I started with was very questionable that I could make it fit. It is as if you guys design it that way. This trip ended up costing WAY more than I had originally anticipated and been quoted. Overall, my experience with U-Haul this time was absolutely terrible and I would rate it with a 1.
William P
Qwik Pack and Ship
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Morrisville, NC 27560
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Was unable to complete self-service because UHaul was not setup beforehand. Onsite help was very quick to resolve though. The steering wheel is way out of alignment. I had to keep the wheel 45 degrees clockwise to drive straight.
NICKOLAS SI have rented trucks from this UHaul location for 10 years. I have always had excellent service with their trucks and their personnel. I will miss these guys so much when they move to Garner which I am praying won’t happen. I can’t say enough good about this place. Always a positive experience with them ⭐️⭐️⭐️⭐️⭐️
JANIE DAbsolutely nothing. As always U-haul makes the most challenging parts of moving, easy.
Mohammed Dcheck engine light was on and didn't get much explanation or information from owner. He could take a little more time to explain the process. Be a little more customer friendly.
Brett F