This experience was the worst I have ever had and I think this is the second or third time I have ever complained to a company in the last decade. Over the last three years, I have rented from U-Haul twice (or three times), Penske twice, and Budget once. First off the app does not work so I had to call for help. Then it took 20 min for someone to pick up the phone just to be told to use the Chrome Browser on my phone. Then the person on the Chrome Browers didn't explain that the code has a weird suffix at the end of it so I spent 5 min asking them over and over what the code was and they did not respond. Then when I got into the truck the back bed was dirty, i.e. it had trash in it as well as several planks of wood. Also, the cab had a leftover pen, business card, and some cardboard in it. In the cab, the fuel tank was not filled. Outside the vehicle had long scratches, dents, and areas where the truck had clearly been repaired in a quick and dirty fashion. Additionally, I ordered blankets and two dollys. But I only got one dolly and no blankets. Then when I went to return the truck the damn Chrome Browser and froze on me in the middle of taking pictures (I have a brand new Samsung Z Fold 5 with 5G AT&T unlimited data, I always keep my phone up to date). When I went to log back in it said I no longer had any open rental contracts. So in summary, from beginning to end this whole experience was terrible. I will never-ever rent again from U-Haul and I will be posting on Google, Yelp, BBB, Facebook etc how terrible this experience was. Having said all this - the one good thing was that the truck did drive and brake in a safe manner - that is the only good thing about this experience that can be said.
Adam W
Black Butterfly Salon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stone Mountain, GA 30083
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Customer Reviews
- 3.5 Average Customer Rating
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Excellent
Michael PIt was missing a furniture dolly that I paid to use but it was not on or around the truck. Also the gas was below a quarter tank and I work off of that
DURON WI was charged for fuel and I returned truck with more fuel in it than when I picked it up. Truck was on empty when I picked it up. I took a picture. Engine light was on continuously during my rental and brakes were making concerning sounds
Michael PThe reserved rental truck wasn’t readily available had to wait for its return a long time, but the UHaul manager kept being apologetic so that kept me from getting upset. So my suggestion is to give some type of concession like throw in the Padding, but not even that was available at this location for purchase!
BRENDA H