Customer Reviews for Compass Self Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Compass Self Storage LLC

Overall rating:

Reviews without text are currently hidden. Show them

LORIN M. on

Rating:

When I called the number provided to let them know I would be a late for pick -up there were many prompts to talk to a person. My call was dropped. A short cut to confirm the pick up would be great. The staff was helpful and my experience was effortless once I arrived.

Kate G. on

Rating:

Both of the staff were extremely kind and helpful. I would definitely recommend this location to anyone.

JULIAN P. on

Rating:

This uhaul location is the worst ever. People working there are not friendly, the store was not clean and inside the vehicle smelled just terrible. I will never go back there again and will not recommend anybody to get even close to this terrible uhaul location.

Marilynn T. on

Rating:

Great experience!

JULIE E. on

Rating:

Customer did not leave a comment.

RON S. on

Rating:

The entire transaction was easy and fast. I would recommend Jessi to anyone that needs a moving truck or a storage unit.

Jeremiah S. on

Rating:

The surprise credit card fee is why i will not recommend this location to anyone and why i scored it below average.

Sylvia M. on

Rating:

Customer did not leave a comment.

Darrell G. on

Rating:

Customer did not leave a comment.

MARK O. on

Rating:

Customer did not leave a comment.

Stainislw M. on

Rating:

Very quick, efficient, and professional. I would use the company again in the future if I needed their services.

Kimberly U. on

Rating:

Customer did not leave a comment.

eric m. on

Rating:

Make the checkout process a wee bit quicker.

DANNY W. on

Rating:

Nothing at this location

carlene s. on

Rating:

Customer did not leave a comment.

Ronald K. on

Rating:

Love your app very easy to use and the two people that I talk to you in the store very professional

Deborah L. on

Rating:

The location and price were ideal, however when we went to return the truck during open business hours noone was there. It directed us to use a call button but noone answered. After trying this for over 15 minutes we called the store and were forwarded to a call center which said someone would call my cell quickly. Noone ever called my cell so after another 10 minutes we called the hotline back and told them we left the keys in a drop box we found on the side.

Paul W. on

Rating:

Truck has a dead battery in it. Had to jump it 3 times. Called the help line but was hung up on when transferring to road side assistance.

KAREN R. on

Rating:

Customer did not leave a comment.

Wael F. on

Rating:

Could use better smiling more welcoming staff !!

Joseph r. on

Rating:

Excellent

BRYAN D. on

Rating:

The young woman in the front tried to rip me off and was so rude about it, she kicked me off the property, and I had to return with Shelby PD officers to get the issue resolved.

Lester F. on

Rating:

Customer did not leave a comment.

kevin s. on

Rating:

All went well

David B. on

Rating:

Took advantage of on-line pre registration which made the process at check-in painless.

Kevin B. on

Rating:

Customer did not leave a comment.

Tim C. on

Rating:

Customer did not leave a comment.

Perry k. on

Rating:

Customer did not leave a comment.

Christopher B. on

Rating:

Truck had a screw in the tire and went flat on me. Not necessarily the rental places fault....I lost 3 hours on my move waiting for u haul road service though and that messed up my day. when the guy came he was nice, just too busy I guess

Buddy S. on

Rating:

Customer did not leave a comment.

Brett H. on

Rating:

Customer did not leave a comment.

Jonathan S. on

Rating:

Customer did not leave a comment.

Rand P. on

Rating:

Better customer service When I got to destination we discovered that one axle had locked up early in the trip. Could have caused damage to car etc...

RANDALL R. on

Rating:

your mileage charge was way to high!

Michael M. on

Rating:

A U-Haul representative connected the trailer hitch to my tow vehicle, but they failed to tighten the coupler and I almost lost the trailer driving it home.

Eliseo C. on

Rating:

Customer did not leave a comment.

Mark H. on

Rating:

For the second time in a row, my rental pick-up location was moved by U-Haul with no advance notification. In order to make certain that my pick-up location had the truck in their lot, I attempted to call them directly prior to heading out for the truck. To my surprise my call was re-routed to a U-Haul call center and not my pick-up location. The woman I spoke to on the phone assured me that the truck was at my pick-up location and said she "verified" it with them. When I arrived, the location owner said he was never contacted by U-Haul and that he sent his last truck out 6 hours earlier. This was the exact situation I was trying to avoid when I made the call to U-Haul. The owner of the location read notes to me from my electronic file stating that I was notified of the location change (15 minutes prior to my scheduled pick-up time) by voice-mail and text. I received neither of them. The truck I rented is dirty and does not seem to run very well (jerky). Also, It really angers me that U-Haul takes up space in the truck that I rented in an attempt to force me to rent a really bad dolly and blankets. That is precious space and I should not be penalized if I need to remove that stuff from the truck in order to utilize all the space I have rented. I was asked on the web-site and at the store if I needed those items and I said no - only to find them taking up space in the back of the truck. If nothing else, U Haul needs to overhaul its entire on-line reservation process. I have rented from at least 4 different locations in the past and the staff at each location have said directly that the on-line rental system is unreliable and that the 800 U Haul staff provide no benefit. Now I agree with those statements. For the record, I am so dissatisfied with this situation (second time in a row), that I am going to take out debt and by my own small moving truck. I do not mean this comments to be hurtful - just accurate.

Mark P. on

Rating:

I have no complaints. I did receive a text stating that there was equipment that was not returned. This was not the case. I just suggest being sure before sending a message like this.

GREGG N. on

Rating:

Customer did not leave a comment.

Lisa T. on

Rating:

Was very quick and easy--I don't have any suggestions.

genowefa m. on

Rating:

Consumers service friendly and helpful.Van I rented was well maintained and smooth to drive Thank you U haul, I would strongly recommend to other people.

Gregory J. on

Rating:

Customer did not leave a comment.

Will H. on

Rating:

Customer did not leave a comment.

KEN S. on

Rating:

The folks at this uhaul are Great! When one of the items I was moving wouldn't fit in the truck they had a trailer ready right away.. with a ramp...

GARRY S. on

Rating:

It really could not have gone much better. The staff was friendly and performed their duties quickly. The site was clean and well organized. It was a completely painless transaction. I wish everything went this smoothly. A pleased customer

Fay H. on

Rating:

Customer did not leave a comment.

Lauren D. on

Rating:

Customer did not leave a comment.

David E. on

Rating:

When I returned the flat bed trailer The blonde haired girl at the counter was very rude by ignorantly indicating that the wiring harness obviously Directly connected to my wiring harness belonged to U-Haul and that she would have to charge me. When she finally realized that she was wrong she remained rude and unprofessional. I'm very disappointed and my experience at this particular location with their customer service :( Poor customer relations :(

MICHAEL B. on

Rating:

I believe I was overcharged for mileage. We figured out the mileage when we turned in the truck and we should have only owed $151.47 in lieu of the $161.29 that we were charged. I assume you charged tax on the .99 cent per mile? Also, we picked it up with 3/4 tank of gas and returned it nearly full.

KarenLee M. on

Rating:

the mileage is a little steep but the vehicle was great!

Shawn C. on

Rating:

We were switched to this location due to availability, location was to call us if truck came available earlier and did not. One tire was very low on tread, cup holders in dash were not clean and needed wiped out

Maria D. on

Rating:

Staff person was not very pleasant. She made an error looking at the gas gauge and had overcharged me. When I brought it to her attention she went back out to read the gauge and came back and said it didn't look like that the first time. She corrected the charge, but no apology. Just a little unfriendly, but not rude.

RODAMES D. on

Rating:

Customer did not leave a comment.

Christopher B. on

Rating:

Customer did not leave a comment.

Tom E. on

Rating:

Customer did not leave a comment.

gerard e. on

Rating:

Overall very disappointed with transaction. My confirmation said pick up at one location then when I called they said oh no your picking up at different location. If I wouldn't have called would not have known. Poor way of doing business.

diane f. on

Rating:

none. thank you

Frederick W. on

Rating:

Customer did not leave a comment.

dale p. on

Rating:

The van we used the driver door hid screw missing and kept falling closed when open. also the gas kept fall off when putting gas in.

Mitch T. on

Rating:

Customer did not leave a comment.

David F. on

Rating:

Customer did not leave a comment.

Thomas L. on

Rating:

you can start by making sure the proper contract is signed and sent by the proper customer. A serious breach of my personal information occurred when my contract and reservation was sent out with another customer. Very unprofessional

Colleen G. on

Rating:

Customer did not leave a comment.

Sam G. on

Rating:

Customer did not leave a comment.

Donald T. on

Rating:

Customer did not leave a comment.

Matt T. on

Rating:

Everything was fantastic. Easy to understand and the website is great. Easy to learn videos and ability to look up vehicle and trailer specs. Thank you for making a hard thing (moving) easier.

Rich L. on

Rating:

Customer did not leave a comment.

Carrie W. on

Rating:

They were closed so none of this really applies.

RANDY B. on

Rating:

Customer did not leave a comment.

David U. on

Rating:

The equipment was very good and the service was excellent-prompt and very helpful. Will usde again if needed.

Art A. on

Rating:

Very clean.

KEVIN W. on

Rating:

Great location, fast service. Employee was friendly and knowledgeable. I will rent from here again.

Nina K. on

Rating:

Always friendly and helpful

Carl Y. on

Rating:

Customer did not leave a comment.

Ron R. on

Rating:

Customer did not leave a comment.

Ruth Ann M. on

Rating:

Just keep on being nice to everyone that comes in to rent

CHRIS R. on

Rating:

The manager was very helpful!

ronald d. on

Rating:

Customer did not leave a comment.

sherry l. on

Rating:

Customer did not leave a comment.

marc b. on

Rating:

Customer did not leave a comment.

Christopher A. on

Rating:

Customer did not leave a comment.

David L. on

Rating:

Customer did not leave a comment.

aaron r. on

Rating:

Customer did not leave a comment.

MARTIN M. on

Rating:

Please let the client know that they will have to go to another location at time of booking, not the day before the rental

don P. on

Rating:

Customer did not leave a comment.

KIM G. on

Rating:

Not happy at all being charged twice when I called and talked to someone who said I had until 5:00 I am going to dispute charges to my credit card

David U. on

Rating:

The trailer was in very good shape and ready to go. Excellent service.

larry y. on

Rating:

Have the lady behind the counter be nicer. She did not go out to the truck to to review the truck mileage and fuel level with me. I went back into the store and said the fuel level is incorrect. She said she would meet me at the truck. As I was waiting in the truck she met me and asked me to hop out of the truck. After doing so she got in the truck and disagreed with me on the fuel level and began lecturing me on how to read a fuel gauge. I've been driving for 38 yrs and know how to read a fuel gauge. I then pointed to the gauge as I was standing outside outside the truck, while she was sitting in the truck, and in a direct voice she told me to get out of her space. In my opinion rude and poor choice of words. I backed away and tried to continue the discussion with her. She hopped out of the truck as I was talking and she walked back into the store. I told her I was not done talking to her. When she got to the back of the truck on her way to the store I asked her for her name and she yelled it out without turning around to talk to me. Unfortunately I don't recall her name. One other thought, when you are at the counter trying to complete your transaction I think it is rude for the person behind the Uhaul counter to take another call and complete the transaction of the person on the phone before completing your transaction

Otis S. on

Rating:

One person in the compass storage as an attendee, who must lock up the store, while customers are yet loading to go handle issues in other areas of the facility, can be a hassle. However, the particular attendee was cordial about the matter.

Fred S. on

Rating:

Customer did not leave a comment.

ROBERT V. on

Rating:

Staff very helpful & courteous

phillip v. on

Rating:

The Ram van I rented was an excellent vechile, it more than met my expections!

sharon d. on

Rating:

Customer did not leave a comment.

Kevin B. on

Rating:

Customer did not leave a comment.

HUGH R. on

Rating:

Customer did not leave a comment.

Kevin M. on

Rating:

Quick and fast!

JEFFREY B. on

Rating:

Customer did not leave a comment.

Richard O. on

Rating:

service was great

Albert W. on

Rating:

Customer did not leave a comment.

Kevin B. on

Rating:

Rachael the girl that set this reservation up is great!!