Customer Reviews for U Stor Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U Stor Self Storage

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John B. on

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Jason C. on

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I filled the truck with as close to the proper amount I could and woke this morning to a $28.00 charge to my bank from uhale. I want to know what this is for??? I'm rather tight with moving as it is

Farhad A. on

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Craig B. on

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bernie h. on

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BELLA E. on

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Terry T. on

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Web reservation information was not transmitted properly to the location. It took a while but they got us the truck

art r. on

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Don R. on

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chris W. on

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chris W. on

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Matthew T. on

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Check the tires. One of the tires on the trailer was flat. I did not notice it until I loaded all of my stuff and was ready to leave. Had to wait 2 hours for service truck. The service guy said it was a bad valve stem and probably was low or had no air when I picked it up.

Susan M. on

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Cody was very pleasant and courteous. Thank you guys!

Joe C. on

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Gabriel S. on

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I reserved a transport trailer for Las Vegas. None in stock had to drive two hours to Mojave and two hours back to Las Vegas. Terrible experience. What's the purpose of reserving equipment if it's not going to in stock.

Dusty P. on

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chris W. on

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Michael S on

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Even though my reservation was cancelled, the facility called to check on us and see if their was any way they could help us. Great customer service and very friendly.

lorraine l. on

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Shawn R. on

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She was awesome.

shanna f. on

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sandra k. on

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Courtney R. on

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Very friendly and helpful

Steve B. on

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Cheryl H. on

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Thomas B. on

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They went out of there way for me

Rick E. on

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No smoking in that small office.

Steve B. on

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Theresa P. on

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Make your forms for your people more user friendly for them.

James M. on

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Tom T. on

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Sherry was great. Very helpful and caring.

TSUNG HUI B. on

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CASSANDRA R. on

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MICHAEL W. on

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Provide a text message to customer cell phones with all the necessary information of purchase. I packed my PC for the move and carrying around the paperwork is an unnecessary task. I do need my phone with me so it makes sense to provide a copy on the phone.

LARRY F. on

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Sherry was very helpful and friendly and would recommend people to her anytime. Thank you again Larry

LARRY L. on

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FRED K. on

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Both locations drop off and pick up were extremely nice and accommodating.

DOUG L. on

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I attempted to pick up at 345 pm it was a good thing I called because Brett was closing early that day so I wanted to pick up the next morning he told me not show early because he was opening late terrible customer service he didn't ask about the damage waiver and wrapped chains around the hitch instead of hooking them from left to right side I have pictures!!

Michael L. on

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Everything was great. Sherry was extra helpful and knowledgeable.

JANICE J. on

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Brett was hospitable & welcoming. He efficiently completed my rental process.

PALMER A. on

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Lodi was really nice he tried really hard to find me a bigger truck, its not his fault you people dont deliver as promised. u haul let me down not this location. if you cant deliver the truck as i reserved it tell me when when i make the reservation NOT2 days before i pick it up.. VRY POOR SERVICE BY U HAUL

LINDA G. on

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MIGUEL G. on

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RANDALL B. on

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JOHN R. on

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Bret, the employee running the office, was efficient and courteous. I could not have asked for better service. John Riley

MICHAEL O. on

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SHERIE K. on

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Nothing....customer service was excellent....operator was extremely helpful and went above and beyond all expectations

ROY S. on

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You could teach your personnel the proper way to load a car on the car hauler. My husband was instructed he had to climb out of the car through the window or out the back door. He is a large 73 year old man and actually hurt himself when the bumper actually laid down and you could just step out. Also the plug adapter for the trailer to our RV we had to go to a store and buy one this made us start our trip much later which made us arrive at our destination a day late.

Barbara F. on

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Helpful and friendly.

JOEL M. on

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HOWARD K. on

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THE QUESTIONS ASKED DURING THE PHONE CALL TO RESERVE THE CAR DOLLY WAS EXCESSIVE AND ANNOYING! (IF THE TOW VEH. WAS A QUAD CAB?)

Sandra T. on

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The cargo trailer I rented was in good condition. You need to advise customers in the advance reservation system that they will need a flat four prong adaptor for their tow rig if that is not their usual lighting hook-up. I received good customer service at the Mohave Valley location.

ANGIE M. on

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BARBARA H. on

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nothing

JOE M. on

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HUBERT C. on

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LEX N. on

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Stayed late waiting for my vehicle to be delivered. Very knowledgeable concerning wiring and hook-up.

RONALD W. on

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terry s. on

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GERALD E. on

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Hugh B. on

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It was 30 miles out of my way then got to site they don't take cash card only.. then took 45 mins to do paperwork and I was only one there..

kathy h. on

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JAMES K. on

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ARMAND D. on

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worker did not tighten the ball on the hitch trailer came off and punched a hole in my bumper cover

Wayne H. on

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The 5x9 trailer caused a lot of vibration but worked for what i needed it for. Allways get the 6x12

KEN E. on

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Nice guy here in and out in minutes!

TIM D. on

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You can state on your website that this location does not take cash.

JAMES S. on

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truck was a piece of junk missed out all the way from az to la ---- never again had same problem 10 years ago thought i'd give uhaul another chance ---- never again uhaul don't keep there trucks in good running order

RAE H. on

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The truck was extremely dirty, almost got fined when I turned in the truck at my destination as it had not been cleaned when I rented it. When I came to pick up the truck the store was closed in Mohave Valley and had to take it as it was, I should have checked it closer when I rented it but I was on a break from work and did not have time. I did ask to have the windshield cleaned before I picked it up. It was just smeared when I picked it up. Also, my storage unit was almost broke into, someone tried to cut my lock. Thankfully, they were not successful.

GARY R. on

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FRANK S. on

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Kelley R. on

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RAYMOND D. on

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I was very satisfied at this location, can't think of anything to improve

REGINA H. on

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Service was awesome, I would definetly reccomend this location!

DOUGLAS G. on

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MONICA B. on

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The internet at my location for the u-haul was a problem.

RAYMOND D. on

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Very friendly and efficient, everything worked well and I was very satisfied

Mary H. on

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TERRI J. on

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The employee I dealt with here was very helpful, cordial and did everything he could to make the process as easy as possible. Kudos to him!!! Would recommend this place to anyone!!!

TERRY J on

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We found Jennifer to be a excellent employee. She is always very friendly, helpful and understanding. She`s prompt in returning phone calls and very knowledgeable in her job. She`s the best!

DEANN S. on

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Every time I have rented a trailer from uhaul the computer has been down and it has taken a lot longer then it should have.

SHAN L. on

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LARRY H. on

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MIKE W. on

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Kevin E. on

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kenneth t. on

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JAVIER ALBERTO G. on

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Jeff t. on

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wanda b. on

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clayton e. on

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This site very accommodating. This was the fourth U-haul office we contacted this morning. The other sites in Bullhead City and Ft. Mohave would be rated very poor.

LARRY S. on

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PAUL C. on

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Inside cab was filthy Computers were down when I got there..took over an hour to get vehicle. Paper work could have been ready since I made reservations on line & called twice to confirm & there were still questions when I got there.Attendant on duty was very friendly, but had no clue how to hook up trailer...Not good

BRUCE R. on

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could of used a biger trailer.. the area is farmland need large equipment.. thankyou

TRACY H. on

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MITCHEL S. on

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My rental was originally scheduled from Needles, California. Apparently it is too much to expect those folks business to be open during their scheduled hours. After finding a locked & darkened office at 3PM, with an illuminated sign that read "OPEN" and a schedule that declared their operating hours to be 7AM to 5PM, Plan "B" was initiated to find a second U-Haul dealer. A Web search revealed a location in lower Mohave Valley that was actually happy to rent a trailor to me. By 4PM I was hooked up and heading homeward. The trailor I rented was a 6' x 12' enclosed unit with regular doors, and it pulled like a dream.

ELSIE C. on

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make sure the locations that supply your trucks are actually open when they state they are, and if for some reason they have to close they should contact the customer before they drive all the way to their location. i drove to two locations for them to be closed when i was suppose to pick up and drop off my truck.

ELEEN S. on

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I was traveling from Virginia to California and our car broke down here. So we traded in our 5x8 pull behind and got a 14 foot truck and tow dolley. I was very stressed from the travel and car problems and the girl working here was very calming and nice. She made it a very smooth, easy transaction so we could get back on the road.

ROBERT M. on

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DAVID R. on

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Very friendly And helpful staff

JERRY A. on

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THERESA M. on

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I was a little panicked when I dropped the truck off after hours on Sunday. The truck was due back on Monday but this location is closed on Monday's. would have been nice if someone had told me even though they were closed the truck would be considered returned on time.

WACO E. on

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