Customer Reviews for U Stor Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U Stor Self Storage

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Michael B. on

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Customer did not leave a comment.

Rodney T. on

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Outstanding service, check out took minutes and I was on my way. Check-in was equally as fast. I will be a repeat customer ! ! !

ROBERT M. on

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The place seemed haphazard in that the computer did not seem to work right or perhaps it was the site. Things were just not going well today as the guy ahead of me used about 25 minutes to find out that the price for his rental was about 2.5 times the expected rate. Then my rental went OK but I later found out that one tire was flat (even though it did not appear to be even when loaded) This cut gas mileage and some control but not that much--mostly gas. The electrical cord was missing but another was found!! I guess you need to check the tires and equipment if you know someone is coming to get it!!!!!!!!!!!!!!!!!!!!!!!!

Dora W. on

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Fast return service and clean waiting area.

KIMBERLY B. on

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Brian A. on

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Location was closed at 4:00pm on a Wednesday. Needed help to unhitch trailer. I had to call my nephew for help.

Kathy K. on

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Michael H. on

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Windows and mirrors were not clean on pick up. Air conditioning quit working after about ten miles. Truck was already loaded and on way out of town when it quit. I continued the trip as I needed to be in So Cal on Sunday morning or I would have called in. It made for a very uncomfortable ride for 200+ miles through the desert. Other than that the rental and service were fine. I give this three stars because the A/C issues should be caught and the glass should be clean when you get the vehicle.

MARTINA T. on

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was 20 minutes late and charged a full day.

WILLIAM S. on

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Ann A on

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the service was great the waiting was long

Ann A. on

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Sherri L. on

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mike s. on

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Smooth and quick check in. Friendly and helpful staff.

andrew w. on

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ROCKY A. on

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What might be helpful would be the desired drop off point destination and their hours.

ERNESTO T. on

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Ted N. on

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Nice guy working there

AAron A. on

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Nothing.

Ann L. on

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Tami K. on

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Carl G. on

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To dumb to help

Sarah D. on

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They were very helpful I called a few times and they were great

BERNARD S. on

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Craig M. on

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LEE B. on

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Chris gave me very professional, fast and courteous service. Ha is a credit to Uhaul.

Sholin t. on

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Fernando R. on

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Pamela L. on

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Chris the manager was very helpful and went above and beyond to facilitate transfer into storage.

Mike M. on

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JEFF S. on

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When I need this truck Chris at U stor was very helpfull he open up after hours to rent me the truck for that I was grateful. This type of costomer serives is hard to find. Thank you

LEE B. on

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Also very friendly and fast check in.

katie l. on

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Very kind associate. Easy return procedure, appreciated his help.

Allen r. on

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Very good truck

Steven P. on

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The guy who checked us out was nice, but probably moved slower than a turtle... It took us about an hour to grab a 5 x 8 trailer, and we were the only customer there. Walking out to and hooking up the trailer took about 5 minutes, the rest was him trying to use a computer. Also, the tire pressure on the trailer tires were 25 and 30 psi. I stopped by a gas station to inflate them to the correct 65 psi, but tires that low could be a safety issue.

Jennifer B. on

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We went to another place that rented uhaul trailers and they were terrible and not helpful at all. Chris was exceptionally helpful and provided excellent customer service.

bill t. on

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Get your act together and stop double booking trucks.

Micheal W on

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Very good experience reserving and checking/moving in to our new unit. Chris was very helpful and polite. Thanks U-Stor

Cassandra F. on

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Ira K. on

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The office is very dirty,objects on the floor that you could trip on. A big dog that runs loose, and it jumped up on me several times. I am eighty-seven yrs old, and I don't need a dog jumping on me!

Donna C. on

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Gentleman that helped us was very nice and thorough

Mary P. on

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james e. on

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STEVE C. on

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Excellent service by attendant "Chris"

Buck A. on

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Cynthia M. on

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BARRY M. on

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Convenient location and good hours. Staff made rental easy.

John B. on

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Jason C. on

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I filled the truck with as close to the proper amount I could and woke this morning to a $28.00 charge to my bank from uhale. I want to know what this is for??? I'm rather tight with moving as it is

Farhad A. on

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Craig B. on

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bernie h. on

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BELLA E. on

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Terry T. on

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Web reservation information was not transmitted properly to the location. It took a while but they got us the truck

Michael S on

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Even though my reservation was cancelled, the facility called to check on us and see if their was any way they could help us. Great customer service and very friendly.

TERRY J on

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We found Jennifer to be a excellent employee. She is always very friendly, helpful and understanding. She`s prompt in returning phone calls and very knowledgeable in her job. She`s the best!