Customer Reviews for Stow It Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stow It Self Storage

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Jennifer C. on

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CAROL L. on

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Nothing. He was wonderful to deal with.

steve E. on

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Manager Peter was run off his feet but handled things wonderfully. Line up was just about out the door when I arrived. Very well organized with good people skills. Kudos to Pete.

Fred Z. on

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Wayne A. on

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PETER R. on

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Move went smoother than expected, great service, great equipment!

Nathan S. on

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great service. they were very helpful.

Robert B. on

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Peter was very customer service focused. Appreciated his help.

Brian P. on

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Kendall B. on

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Erin C. on

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Peter was very friendly and helpful. Everything went very smoothly. Thanks!

erick d. on

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GORDON N. on

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Ryan L. on

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Listen, the place was fine and the guy at the pick up location was very nice. But the process to figure out where I was to pick up the truck was unacceptable. I never received a phone call from anyone, so there was no "mutual agreed" upon pick up location. And it's a good thing I checked the night before or I would have went to the wrong pick up place; how does uhaul get away with such amateurish practices like this?

Bill V. on

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Barbara B. on

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This experience was a nightmare until we arrived in Port Elgin. The gentleman there was incredibly helpful and understanding. The call centre was a joke though. No thought to customer service there at all.

Victor A. on

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Bert F. on

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James W. on

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It was raining when we were driving home and the trailer leaked. Blankets and bedding were soaked with water , as well a print and a games table recd water damage. An ironing board was soaked. Other miscellaneous items received water damage and discarded.

Randy F. on

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Edmund M. on

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peter C. on

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I booked a 20 ft truck to be picked up and returned in Southampton. 5 days before my move I received a phone called telling me there wasn't a truck available even though I had my confirmation that there was. 3 days before my move, I had to phone uHaul to find out if there was a 20 ft available in Port Elgin. I was told there was and that there would be 24 furniture pads as well. Friday, pickup day, I get the truck but no pads. My brother had to drive to Owen Sound U-Haul to get them. Things were a complete and utter screw up from the get go and I am sure that I won't be using U-Haul again. Completely unsatified customer here.

Peter Q. on

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Your check in procedure is poor. Too much time. I rent trailers a lot. I need faster check in. Why cant you have a member card or similar that saves all the info for express check in. Today took 40 minutes, because of others in front.

GREG S. on

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Peter was very professional and courteous! 5 stars!!!!!

DANIELA S. on

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Nicole as fantastic - pay her more to keep her She is the real meaning of Excellent Customer Service

Murray M. on

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Could have more trailers available at this location. It was not a big deal but had to wait about 4 days until a trailer became available suitable to meet my need.

anne d. on

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Denis W. on

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Great travelling experience; was in a jam getting equipment in the city and Peter went above and beyond to get things organized and successfully completed!

TED H. on

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Please note that my rental pick up location was not Port Elgin, but it was from Hanover on Grey Road 10. The woman who assisted me was excellent and looked at all options to ensure I had the right sized trailer for the budget I was working with. I was very impressed and appreciative. She was also very pleasant and made the process flow easily. Not only would I recommend this location, because of the helpful woman, but I will choose it again next time even though other locations are closer.

omanand s. on

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Could have explained no discount for returning trailer early. Otherwise very good service.

Murray M. on

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LINDA M. on

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Dave K. on

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WENDY Q. on

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If this establishment continues to provide excellent service your future customers will be as pleased as I am.

Brad S. on

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There was nothing to improve. Some of the best service I've ever experienced.

omanand s. on

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Faster check in otherwise pretty good service

janice b. on

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Actually nothing it went very smooth thank you so so much Janice Brereton

Ken B. on

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CHRIS C. on

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Peter was ever so accomodating and he excells with EXCELLENT Customer Service

WILLIAM P. on

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Excellent in all ways, thanks.

Inderjot G. on

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Tina R. on

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Bruce M. on

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Manager was very professional and organiized. Very friendly and efficient. Would recommend Peter Rudger's Uhual to anyone looking for this service.

Karen W. on

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Jessica P. on

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Peter in Port Elgin was the best we have rented from. Knowledgeable, helpful, caring, and flexible. Overall superior service.

David U. on

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Owner went out of his way to find us the van we needed. Thanks.

Stephen T. on

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I have used 3 rentals in the last 2 weeks and am very satisfied with the results at both the initial and final destination.

Dick W. on

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The location was an hour away, even though there' a dealer in my home town. The paperwork was done for a different trailer than the one I got. We made an arrangement to correct it, and the proprietor wasn't there. He emailed me a corrected contract later. Why couldn't he have done that in the first place????

Boguslaw K. on

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Not much space for improvement

Christy E. on

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Murray M. on

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james w. on

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An overall wonderful experience with U-Haul. We were running out of room and they had exactly what we needed on hand and at a really great rate. Will totally recommend them and will use them again should the need arises. Thank you.

Michael S. on

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Peter is very accommodating with great customer service. He will take care of you from beginning to end and makes sure you have all the moving accessories you need.

Nancy M. on

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Michael S. on

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Brian G. on

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Peter at the Port Elgin location is great! He is service oriented and friendly, and willing to go the extra mile to ensure satisfaction of his customers. Thanks again Peter!

Ken W. on

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Peter was very helpful

Jack S. on

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William G. on

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The manager "Peter" was professional and courteous. He made the rental experience a pleasant one.

RYAN S. on

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Ian L. on

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Carolyn E. on

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Jim B. on

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Very accommodating went out of way to make sure we were happy.

Nicole D. on

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Again I was told the drop off at one spot st a certain time only to be told to drop it off 25 km farther then I thought but at least this time was a better time for me not at all impressed with u haul and their last minutes changes

Garnet G. on

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The site manager is a true professional and a pleasure to work with. Peter presents a warm and welcoming attitude along with full instructions on refueling and return of truck and equipment. I could not have been treated better.

Melinda S. on

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Brian G. on

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Make sure to enforce the no smoking in vehicle policy. The cab smelled of stale smoke. Besides that, it was good!

SHAWN D. on

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Jack W. on

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At this location, I honestly don't think there is anything you could do to improve it. The manager was very helpful and knowledgeable. The service was excellent and I would recommend this location to anyone.

Murray M. on

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Nothing. Everything was excellent from reserving, picking up and dropping off the trailer!

SANDY N. on

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prompt and friendly servie

Tracey B. on

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I had a uhaul booked through Lakeshore Automotive in Southampton, Ontario. However, I found the sales person there to be rude and ignorant so cancelled my truck AND changed my move date just so I wouldn't have to deal with them. I rebooked using the McKenzie Road uhaul in Port Elgin and the service there was wonderful.

Kathryn S. on

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Stephen W. on

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Thumbs up.

ABRA M. on

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Peter was amazing. During a stressful and quick move, he was able to help me organize the Truck within a short period of time.

JAMES G. on

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Bill D. on

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The Manager was polite, knowledgeable,and meticulous with his instructions.The vehicle was the most comfortable rental van I have ever driven. My last statement should mean a lot as I am 73 yrs. old & have been driving rental rental vehicles for most of those yrs. Keep up the good work

Jack W. on

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neil s. on

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No issues with this location, but will never again recommend U-Haul as per previous note.

lisa b. on

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Now compition has unlimited KM so possibly increase km allowed or unlimited

RON K. on

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Robert M. on

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GUY R. on

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Saad P. on

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MAYA M. on

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The phone number in the website went unanswered, 519 832 6602 but the number on the door got an immediate response, 519 389 7700

JUSTIN G. on

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malcon m. on

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Stephen M. on

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Make sure snow brush/ice scraper in cab for clearing windows in winter.

Steve P. on

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Peter Roedger was wonderful and the rental worked great

William W. on

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Keep up the good work

Don B. on

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Peter is a definate PLUS to the uhaul home. Friendy, courteous and above all, keen in putting the customers needs first. He is a keeper.

Alysha L. on

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Murray M. on

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Long time doing paper work

Ken M. on

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Claudiu B. on

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larry g. on

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KIMBERLEY W. on

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Peter was super helpful, top service!

Jim E. on

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BRIAN A. on

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I had asked for a 26' truck when i payed my rent on the storage unit as i new i would be moving my stuff out on Nov. 5th when i came to get the truck i was told they don't have one. they only had a 15 foot so i had to arrange other personal trucks to move my things. Still got things moved and would rent again just hard to make plans for moves when you don't know what you will get for a truck when you get there?

LARRY G. on

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keep doing what you are doing