Customer Reviews for Southside Service & Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Southside Service & Rental

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Bobbi W. on

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Everything was fast and easy.

Scott B. on

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Great service! On line services were easy to use, the in store employee was great, friendly and made my experience fast and easy. Thank you

JACK H. on

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Chris H. on

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The customer service was excellent.

Sheryl S. on

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Nathan H. on

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The person who helped us was amazing! It was incredibly easy and great experience overall.

Chris E. on

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Nothing my experience was awesome picking up dropping off and paying

William C. on

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Great service

Jeff D. on

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Quick and friendly service and would definitely do business with this location again. Onsite person was super helpful, knowledgeable and friendly. Thank you for answering all my questions!

Casey S. on

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JOHN R. on

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LORI B. on

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The man who helped me was so kind and respectful, you are lucky to have him as an employee!!

Randall B. on

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David H. on

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In the van I rented it was difficult to tell what switch was for the headlights and what position of that switch turned the headlights ON for driving at night. It would be helpful if a label could be added near the switch with that information.

Mariano P. on

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james b. on

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donald b. on

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Michael G. on

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Randall B. on

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Always goes smoothly here

nate s. on

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Wonderful service.

KEVIN M. on

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ED B. on

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Thomas I. on

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I have used this particular u-haul site 3 times and have had excellent experiences all times. I would recommend them to anyone. The only issue I have is that they are clear across town and I have to pay mileage on a day rental.

Randall B. on

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Everything went well. Business is operated very professionally

Dustin S. on

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I love this location. Always easy and friendly to work with!

jeff h. on

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When it says I haul it should mean pick up trailer at one location and drop off at the final destination instead having to take it back 300 miles one way. That sucked

Amy M. on

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Watch what you are doing online!!!! I was charged for not delivery back to the original place. I even told the pick up place what we were doing and no questions asked or clarification that I had to let them know I was dropping off at another location!!!!

edlyn e. on

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Harry F. on

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Everything went well uhaul has always been there for me been using uhaul for over40 yrs.thank you

CRAIG S. on

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The employee was very courteous.

George M. on

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Lane S. on

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James Y. on

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Ethon H. on

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They didn’t have the truck that we had reserved and then told us the wrong dimensions for this cargo van and it didnt have a ramp of any kind. Dont let people reserve things that aren’t available! And the email with the address to pick up was not the correct address which is bull!

John M. on

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Donald G. on

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I made a reservation online and only when I called to confirm was I told that the equipment would not be available at the location of reservation, but I needed to go over an hour away to pick up the trailer. If I had not called it could have messed up the whole trip, as it was, it ruined the afternoon plans.

Beverly R. on

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dustin c. on

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SUSAN A. on

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Bob was always extremely helpful and pleasant.

scott m. on

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chris w. on

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chris h. on

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fast and friendly

NATE S. on

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SHAWNA W. on

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melony w. on

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melissa h. on

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Ed B. on

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julius d. on

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Troy was Outstanding. Thank you...

Brian D. on

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Caryn W. on

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John H. on

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Friendly and helpful staff.

Michael G. on

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Make sure your dealers have up to date uhaul locations as i was sent to wrong location for rental return

JOSEPH S. on

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Southside Service & Rental Has always been excellent in their services for all things Uhaul. They are prompt and professional and not afraid to help out. Highly recommended

marylou b. on

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BRENDAN O. on

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Matthew M. on

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Casey M. on

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Patrick S. on

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Time it took to reach someone to start rental process was ridiculously long. Agent at location was amazing and should be recognized for his professional manner never been treated better.

mike g. on

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Mark H. on

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patricia k. on

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A pull out ramp or something for one bedroom truck.

JERRY C. on

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Excellent service !! Thank you!!

jaylene w. on

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Jessica M. on

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This is the only uhaul I would use in Cheyenne. Customer service is fantastic!!!!

Cathy W. on

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We have rented from this uhaul several times a year for the past few years and have always had good service but I will no longer be renting from this location. The owner is the same as always but the last two times was rude and condescending. Not appreciative of my business at all. I'll find a different location that appreciated my business. Or a different brand if necessary.

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Steve L. on

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SYED I. A. on

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Good customer service??

mike w. on

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Tracy S. on

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Customer Service was horrible on both reservations. My card was charged twice and when I tried to call location no answer ever time I called. Called 800 number and representative was very unhelpful and seemed he didn't care. Will never rent through Uhaul again and will NOT recommend to friends/family. Both rental experiences beyond horrible and unsatisfactory. Lied too one First rental and received no help to fix situation.

alice b. on

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Explain your self better. And do something about the fuel problem. Make sure that the person understand .cause I didn't understand it and i feel that I was taken by the u haul company.

Michael M. on

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New Life S. on

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Outstanding service

Kara C. on

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Nate S. on

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kathy s. on

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Kelly G. on

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BRENDAN O. on

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I have always experienced prompt curious service at this locarion.

Jessica H. on

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His is the only uhaul in Cheyenne I will go to for service!!!! Great in every way every time!!!

Shanice S. on

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Cloyed E. on

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BRENT S. on

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Bob the man who runs the place was very rude. He didn’t explain anything to me at all. Has no customer service at all. I can’t believe uhaul actually have him a uhaul contract to rent.

Zac F. on

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Friendly and prompt staff!!! Highly recommend!!!

Karla N. on

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the only hiccup we had was that I got a text message that said the uhaul truck would not be ready until noon that day, but call in early to see if the truck was turned in early. So I called at 830 that morning and they said they had the truck for me to pick up at 8am. I was confused but everything worked wonderfully.

joe n. on

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BRENDAN O. on

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I have always received prompt courteous service and the representative has always been very helpful.

gerald s. on

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Jeffrey w. on

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Ellen F. on

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Was very friendly and helpful.....thanks

JAMES H. on

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Steven p. on

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Donald R. on

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He could not print my paper work due to a glitch at your end. all was well anyway.

Kevin W. on

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Aletha C. on

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The customer service was excellent. The rental went smoothly, and quickly. I loved that I could check in online and save time. It was great.

Mark H. on

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VICTORIA M. on

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David T. on

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Lewis S. on

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bruce v. on

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Troy was Outstanding.....

Paul F. on

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