Customer Reviews for Southside Service & Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Southside Service & Rental

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michelle c. on

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Great customer service. So busy but so helpful.

Joseph W. on

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Customer did not leave a comment.

Brian M. on

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Service was spectacular, truck was clean and ran well. Only downside is the area in which it is located, didn’t feel comfortable leaving my car there while I used the U-Haul for the day, I was even told by the staff that it wasn’t a good area. Maybe some sort of a locked yard for customers To park who are using trucks for local purposes to leave cars where they will be safe

Dianne S. on

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Space can be tight, it's a small lot for so many vehicles but customer service is excellent and very helpful.

Matthew R. on

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John N. on

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Disclose all penealties for late turn in. $40 a day for truck was discussed but nothing for dollys, carts, and blankets. Very disappointed!!

Patrick G. on

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Nothing comes to mind. The agent took care of everything quickly and pleasantly.

STEPHEN F. on

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Pamela S. on

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Roger H. on

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Donna H. on

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Kevin T. on

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RICHARD D. on

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gordon G. on

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Everything went very smooth, no hassles.

Peter t. on

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dustin c. on

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outstanding

Darin F. on

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This facility is well run and everything was ready when I arrived. It only took me a couple minutes to get paperwork done, hook up and go. Returning was just as easy. Great job.

Donald C. on

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None - all good! We will rent again.

Michael B. on

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Stood in line. Ignored by second attendant not with customer. Worse location. Store organized and clean. Drop off attendants was excellent

David W. on

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Jase T. on

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Dropped off after hours. Easy location to drop off trailer.

Juanita L. on

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nurian d. on

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Thank you customer service was excellent

mark j. on

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Kari R. on

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The website didn’t work, so I couldn’t get my key code. The wait time to talk to someone is ridiculous!

James H. on

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Charles C. on

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Wil C. on

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john h. on

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Friendly and efficient. I was hooked up and on my way in no time. All paperwork was correct. Will use them again. Thank You

bryce b. on

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The ease of renting at this location was nothing short of "very professional". In and out very quickly. Highly recommend...

Almanzo s. on

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New Life S. on

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Bob goes above and beyond helping me get a truck scheduled. It is always ready, and he even has it warmed up with the heater on in the wintertime. I will never go anywhere else with my business. The trucks are always clean, and the service is outstanding. He is polite and professional. I highly recommend his U haul service to others.

JENET S. on

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Great customer service

Zac F. on

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Mario G. on

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Guy that helped us was great

David L. on

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The whole process was quick and easy.

Tom M. on

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This was the second time that I rented a trailer from Southside Rental, and I don't think that you could find a better representative for U-Haul than Bob. Just a very thorough, friendly, helpful and polite guy.

bryan s. on

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lisa k. on

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lee s. on

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The person I spoke to on the phone told me the medium size trailers had ramps. They do not. I am not happy about that.

Paul G. on

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The attendant did a great job at taking care of everyone. He was running hard though. He was the only one there, and there were several of us in line. Since it was the time of year of moving young people back to college, there was a lot going on that day. I'm sure he would have appreciated a little help at least that morning.

David B. on

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Bobbi W. on

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Everything was fast and easy.

Scott B. on

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Great service! On line services were easy to use, the in store employee was great, friendly and made my experience fast and easy. Thank you

JACK H. on

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Chris H. on

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The customer service was excellent.

Sheryl S. on

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Nathan H. on

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The person who helped us was amazing! It was incredibly easy and great experience overall.

Chris E. on

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Nothing my experience was awesome picking up dropping off and paying

William C. on

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Great service

Jeff D. on

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Quick and friendly service and would definitely do business with this location again. Onsite person was super helpful, knowledgeable and friendly. Thank you for answering all my questions!

Casey S. on

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JOHN R. on

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LORI B. on

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The man who helped me was so kind and respectful, you are lucky to have him as an employee!!

Randall B. on

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David H. on

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In the van I rented it was difficult to tell what switch was for the headlights and what position of that switch turned the headlights ON for driving at night. It would be helpful if a label could be added near the switch with that information.

Mariano P. on

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james b. on

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donald b. on

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Michael G. on

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Randall B. on

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Always goes smoothly here

nate s. on

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Wonderful service.

KEVIN M. on

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ED B. on

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Thomas I. on

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I have used this particular u-haul site 3 times and have had excellent experiences all times. I would recommend them to anyone. The only issue I have is that they are clear across town and I have to pay mileage on a day rental.

Randall B. on

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Everything went well. Business is operated very professionally

Dustin S. on

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I love this location. Always easy and friendly to work with!

jeff h. on

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When it says I haul it should mean pick up trailer at one location and drop off at the final destination instead having to take it back 300 miles one way. That sucked

Amy M. on

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Watch what you are doing online!!!! I was charged for not delivery back to the original place. I even told the pick up place what we were doing and no questions asked or clarification that I had to let them know I was dropping off at another location!!!!

edlyn e. on

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Harry F. on

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Everything went well uhaul has always been there for me been using uhaul for over40 yrs.thank you

CRAIG S. on

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The employee was very courteous.

George M. on

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Lane S. on

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James Y. on

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Ethon H. on

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They didn’t have the truck that we had reserved and then told us the wrong dimensions for this cargo van and it didnt have a ramp of any kind. Dont let people reserve things that aren’t available! And the email with the address to pick up was not the correct address which is bull!

John M. on

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Donald G. on

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I made a reservation online and only when I called to confirm was I told that the equipment would not be available at the location of reservation, but I needed to go over an hour away to pick up the trailer. If I had not called it could have messed up the whole trip, as it was, it ruined the afternoon plans.

Beverly R. on

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dustin c. on

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SUSAN A. on

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Bob was always extremely helpful and pleasant.

scott m. on

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chris w. on

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chris h. on

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fast and friendly

NATE S. on

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SHAWNA W. on

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melony w. on

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melissa h. on

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Ed B. on

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julius d. on

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Troy was Outstanding. Thank you...

Brian D. on

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Caryn W. on

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John H. on

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Friendly and helpful staff.

Michael G. on

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Make sure your dealers have up to date uhaul locations as i was sent to wrong location for rental return

JOSEPH S. on

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Southside Service & Rental Has always been excellent in their services for all things Uhaul. They are prompt and professional and not afraid to help out. Highly recommended

marylou b. on

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BRENDAN O. on

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Matthew M. on

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Casey M. on

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Patrick S. on

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Time it took to reach someone to start rental process was ridiculously long. Agent at location was amazing and should be recognized for his professional manner never been treated better.