Customer Reviews for Southside Service & Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Southside Service & Rental

Overall rating:

Reviews without text are currently hidden. Show them

IVAN W. on

Rating:

Everything was great.

MIKE W. on

Rating:

I know there is a high turn over of vehicles but the 17' truck I rented was far from clean. The windows were nasty and the cab had a funky smell. They guys there do use air to blow out the cab and box which helps. Not sure of an answer. The employees Bob and the other two are absolutely fantastic to work with. That is why I keep coming back.

Donald T. on

Rating:

Spectacular customer service.

Danielle F. on

Rating:

Customer did not leave a comment.

Moving B. on

Rating:

Customer did not leave a comment.

Pamela S. on

Rating:

Customer did not leave a comment.

Baier R. on

Rating:

Customer did not leave a comment.

Barbara E. on

Rating:

My U-Haul rental experiences was fantastic!

Moving B. on

Rating:

Customer did not leave a comment.

FRANK B. on

Rating:

Very easy and convenient. Service was excellent!

mark h. on

Rating:

Customer did not leave a comment.

Jon P. on

Rating:

Customer did not leave a comment.

Ethan H. on

Rating:

The store was helpful. The gentleman working that day was the most helpful when it came to my light hookup problem. The call center however was not that helpful, maybe improve that a bit.

THOMAS O. on

Rating:

Only place I rent from. Always great

Dan G. on

Rating:

Customer did not leave a comment.

CJ M. on

Rating:

Customer did not leave a comment.

Patrick E. on

Rating:

Customer did not leave a comment.

Kristi L. on

Rating:

Super nice and helpful team!!

Scott O. on

Rating:

maintain the equipment, I had a 6x12 trailer and it would not track, I thought it was something I had did or loaded improperly, No the trailer had a axle issue and blew 1 tire and the new one was bald by the time we arrived at our destination.

Kimberly P. on

Rating:

Customer did not leave a comment.

New Life S. on

Rating:

Customer did not leave a comment.

Dewayne D. on

Rating:

Hands down the best location throughout Wyoming amazing customer service at this location but for uhaul itself worse customer service I ever experience change my reservation, the size of truck, and my pick up time without informing me .

MILBURN Q. on

Rating:

We will go to this location again. The man who helped us was very helpful & polite. Thank you

Moving B. on

Rating:

Customer did not leave a comment.

Moving B. on

Rating:

Customer did not leave a comment.

Scott S. on

Rating:

Great Experience. Everything went smoothly. Always have gotten good service at this location.

Moving B. on

Rating:

Customer did not leave a comment.

carlos v. on

Rating:

Customer did not leave a comment.

Donna F. on

Rating:

The truck was clean but definitely needed repair work. We only put 10 miles on it in town. would not have wanted to take it out of town at all. Otherwise, seamless experience, very efficient, friendly, ready to go.

Mark E. on

Rating:

Customer did not leave a comment.

Moving B. on

Rating:

Customer did not leave a comment.

Dan T. on

Rating:

Customer did not leave a comment.

Ian K. on

Rating:

My only suggestion would be to let people know that they will receive an email to check in after hours and that they will have to open this email and perform the check in before dropping the keys in the after hours drop box.

Tamara M. on

Rating:

The only suggestion I have is that corporate Uhaul should offer a discount to the military, senior citizens and employee family discount

Moving B. on

Rating:

Fast and easy.

abigail b. on

Rating:

Customer did not leave a comment.

Michael V. on

Rating:

Customer did not leave a comment.

Jenifer M. on

Rating:

Customer did not leave a comment.

Julienne H. on

Rating:

Customer did not leave a comment.

Barry J. on

Rating:

Customer did not leave a comment.

moving b. on

Rating:

Best uhaul in Wyoming

moving b. on

Rating:

Southside rentals is #1

Shelia T. on

Rating:

Check-in was easy and personnel was friendly and helpful.

Olivia K. on

Rating:

Nothing, excellent work, very friendly, able to change my pick up time at the last minute to accommodate my schedule. Fantastic job!

Wayne B. on

Rating:

This is the 1st u haul facility showed me where and how pre damage marks on the vehicle were indicated. Well done. WLB

Nicholas B. on

Rating:

Customer did not leave a comment.

Tyler D. on

Rating:

Customer did not leave a comment.

moving b. on

Rating:

The equipment and staff at this location go above and beyond every time

moving b. on

Rating:

Was in and out in 2 min. Best uhaul by a longshot.

moving b. on

Rating:

Easy and painless everyone.

moving b. on

Rating:

Best uhaul.....EVER.

MOVING BUTLE L. on

Rating:

Good job.

hodan a. on

Rating:

Customer did not leave a comment.

Luke H. on

Rating:

Customer did not leave a comment.

joe U. on

Rating:

Electric brake controls

Carol R. on

Rating:

The location was nice but we are disappointed with haul in general. We made a reservation and when it came time to pick up the equipment we had to travel to another town 160 mile away. This is not what you want to do when you are moving across country. Uhaul should move their trucks around so they can accommodate their advance reservations.

Chase H. on

Rating:

Hey.

FRANCEY T. on

Rating:

Chase helped me with everything and was very polite. I will rent from them everytime.

Debbie P. on

Rating:

Customer did not leave a comment.

Michelle S. on

Rating:

Drop off was very simple.

Dawn S. on

Rating:

The only think was lowering the ramp we had to really struggle to get pins out and wasn't sure could get back in holes didn't line up.

Chase H. on

Rating:

Southside rentals is on fleek.

Christopher K. on

Rating:

Dude at front desk was awesome. Hooked trailer up and took it off when we were done with it. Great experience and customer service.

Chase H. on

Rating:

These guys were great, best uhaul in town.

CHRISTOPHER M. on

Rating:

Customer did not leave a comment.

Nancy E. on

Rating:

Very nice young man who help

brice b. on

Rating:

Customer did not leave a comment.

david s. on

Rating:

Douple check truck make sure is clean. And the lights work!!!

Martin D. on

Rating:

Customer did not leave a comment.

Kim B. on

Rating:

I hauled a car that had a low clearance warning. I was notified of that. However I was not told that the fenders on the trailer fold out. Could not get door open. We did figure it out and laughed after climbing out the window... It should be an additional note on the computer to let the customers with low vehicles know...

christopher f. on

Rating:

Customer did not leave a comment.

Pamela R. on

Rating:

I would like to commend the staff at this uhaul dealership. I ended up keeping the truck, 2 dollies, and a dozen moving blankets and extra day because I underestimated the amount of time it would take for me to move and they were very helpful. They credited me the use of one of the dollies for the extra day and switched the cost from my debit card to my credit card when I realized I was cutting my budget too close. All while being exceptionally polite and friendly. Thanks guys!

Bethany L. on

Rating:

Customer did not leave a comment.

Aleicia D. on

Rating:

Customer did not leave a comment.

Maria H. on

Rating:

Customer did not leave a comment.

Tawny O. on

Rating:

Customer did not leave a comment.

Tiffany A. on

Rating:

Keep up the good work

AADAM M. on

Rating:

Good guys.

Tiffany M. on

Rating:

Excellent service as usual.

JONATHAN S. on

Rating:

Customer did not leave a comment.

Natalie S. on

Rating:

I was confused about where to park the truck when I brought it back after hours. the spot where I was told to park it was already taken and there was no way just to pull right in behind it. Other than that, I was very pleased with the overall experience. The gentleman who helped me was very nice, polite, and helpful.

Patrick B. on

Rating:

Customer did not leave a comment.

todd s. on

Rating:

Customer did not leave a comment.

Heidi C. on

Rating:

I have never had any problems at this location. The staff is knowledgeable and friendly. They always have what I need at that exact moment!

Clifton C. on

Rating:

My only recommendation is that the company offered discounts like other companies.

Maria G. on

Rating:

Very friendly and hopefully guys!

Linda D. on

Rating:

No improvements needed. The staff was very helpful and made the turn-in process quick and easy.

Keri C. on

Rating:

Super nice. Great customer service!!!

Jessica H. on

Rating:

Not send a trailer with bald tires with anyone especially someone that is traveling 1800+ miles. And check and make sure the wire system for all the lights are in good shape so all light will work for the duration of the trip.

john r. on

Rating:

Customer did not leave a comment.

Caleb D. on

Rating:

Nothing, everything exceeded expectations!!!

ronald g. on

Rating:

Customer did not leave a comment.

Jolene M. on

Rating:

See above...

micheal c. on

Rating:

Maybe one more person in front office, but good otherwise.

susan m. on

Rating:

Excellent Experience for ALL Reasons! VERY PROFESSIONAL! We will gladly be return customers! Thank you for a pleasant transaction!!

Russ N. on

Rating:

Customer did not leave a comment.

Beryl P. on

Rating:

He needs to pay better attention to tire wear . Other than that . It was fine .

David F. on

Rating:

Customer did not leave a comment.

brent h. on

Rating:

Help me move next time?

Lori F. on

Rating:

great experience!