Customer Reviews for Security Public Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Security Public Storage

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ENRIL P. on

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excellent service...

John J. on

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Customer did not leave a comment.

ANN M. on

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Dishonest, horrible experience

Genoveva W. on

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Customer did not leave a comment.

ALBERT E. on

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outstanding customer service

Jacqueline J. on

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More available trucks.

Luis C. on

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Excellent customer service

evetter v. on

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Great experience from location & staff. Just feel price is a bit steep for a Van. Maybe better deals for local SoCal Customers traveling to nearby county's.

Eric E. on

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Great PersonableCustomer Service Appreciate Great Help

altavisia b. on

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samuel l. on

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andrew g. on

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Terry B. on

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I rented a Van that obviously was involved in an accident. The Owner of this place was great and when I brought this to his attention, he informed me that this Van was recently dropped off at their location. That Van needs to be taken out of service and repaired.

nigel b. on

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Carl S. on

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SERGIO M. on

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The truck interior smelled a lot ! Dirty seats ! And the company should refund when customer fills the gas tank over its required level. And your company is quick to charge $3 when customers do not fill up with gas how it was given , make no sense ! You should appreciate clients , or you wouldn't have business !

Robert E. on

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It was a pleasure able move. Thanks.

Rafael Z. on

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Very friendly, fast, helpful staff.

Jon H. on

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Customer did not leave a comment.

michael k. on

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List the location on website. There are two uhauls on same street.

Thomas E. on

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Everything was Great

SUSANNA H. on

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Customer did not leave a comment.

susan G. on

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You are doing a great job

James E. on

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The guy working there on Wednesday morning did not follow the notes made on the reservation to bill our company credit card on file and made my driver pay him out of his pocket which was a huge inconvenience to him.

SAM S. on

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Very friendly and helpful.

Julie C. on

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These people were amazing. They did demonstrate some empathy and compassion for my situation, but their hands were tied. They encouraged me to write UHaul with my dissatisfaction. I will never rent from 29 Palms UHaul again!!! This is the 4 time I have used this location and each time, I have had problems...but these problems take the case because I damaged a $1200 refrigerator over a $12.95 appliance dolly. And nobody at Uhaul bothered to mention that to me so I could make alternative arrangements...yep, nope. Just angry and disappointed.

Robert C. on

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Melisa F. on

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Melinda B. on

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Great! Very nice and helpful. Thanks

Janice M. on

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This will be my go to from now on

RICARDO G. on

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Sauro U. on

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Kelsey was very helpful and full of get information. check in and out was fast, he also went out of his way to make sure i got a good deal. and gave us cold water cause it was a very hot day.

Joy M. on

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MARC F. on

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The truck had less than 2,500 miles on it and was well equipped. The staff is pro-active and friendly and go above and beyond consistently. Kelsey has a great organization that we trust and appreciate.

Marc F. on

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N/a.

GABRIELLE H. on

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Customer did not leave a comment.

dan s. on

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I reserved a trailer at this location because I had excellent customer service previously. The day prior to my pick up date a U-Haul representative called and tried to relocate my rental to a different facility that has very poor customer service. Not appreciated, and took some time to fix. Thanks to all at Security Public Storage for the extra effort again.

jamie c. on

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I haven't gotten my final bill

rob d. on

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JOHNSON T. on

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SHEILA M. on

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This is not even the right location!

HARRY K. on

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EDUARDO A. on

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Truck was just dirty from oustide, everything else was fine

JOSE A. on

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Kristen was amazing

Cindy T. on

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The associate behind the desk was amazing

kem C. on

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You are doing a great job, and this present time I can't think of anything to add or take away.

megan S. on

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Customer did not leave a comment.

Gloria R. on

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The employees in this location are really great people to do business with I would recommend instead of the regular U-Haul. I was warmly greeted through a very difficult time in my life

Linda W. on

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We loved our UHaul experience! Thank You

Jesus S. on

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Chris F. on

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Robin D. on

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Jaime R. on

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Shavena B. on

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The rep that checked out my truck, needs training in customer service. He didn't go through my contract, just circled where I needed to sign....but he was clear on me bringing the truck back on the gas gage that it left on, because he works on commission and no offense but he wasn't taking a loss for me. I didn't ask him all that! I have rented from this location before.....I just think overral he needs another course in customer service. He started out with a average attitude but by the end of the transaction...I was annoyed with him.

David R. on

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SHARON C. on

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Nothing, everything was great.

Patricia K. on

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andrew e. on

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Was called earlier in the day with proper location and detailed instructions on how to park truck; much appreciated, thank you.

Manuel C. on

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The staff was very helpful and knowledgeable regarding u haul products. They are very professional.

clemmie s. on

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I was told that I was getting the next size up for my rental, I ended up with a small truck but paid 29 instead of 19 but needed to get moved and didn't notice that it was the small one until my movers arrived with it

cecilia l. on

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Dewayne was awesome...

Napoleon R. on

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Customer did not leave a comment.

SHERON M. on

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I love renting at Security Public Storage and it's my fourth time here. Always great and friendly staff, the has always been professional and help me with what I need. I will always continue to come back when I need a rental truck or storage and sometimes I need both. Thank you!

Don B. on

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Errol K. on

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ERWIN M. on

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CASSANDRA J. on

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JAMES M. on

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The man who was on duty go since he showed no interest to any customer at all. If this is the kind of people you have the company will not last long be4 it closes his doors.

RICHARD G. on

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Customer did not leave a comment.

Matthew S. on

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It was a 24 hr drop. But it was kept clean,

denise l. on

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Very friendly and helpful...

YVETTE G. on

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Customer did not leave a comment.

MICHELLE J. on

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Very good customer service!!

mouhaned k. on

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Carolina S. on

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Carolina S. on

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EMMA S. on

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NICOLE A. on

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The truck appeared clean but with further inspection we became aware of a drink had been spilled by the last customer and the rental employees neglected to clean before renting the truck out. We were (as in the past) not brought out to inspect the truck, so we were unaware of the spill till it was daylight!!! We left in the PM.

jonathan s. on

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Mary U. on

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GENEVA Q. on

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Very warm and helpfull staff Thank you

norman g. on

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the service was very good their nothing you have to do right now

ablo m. on

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I think you already know how to improve for the next customer. Just to make customers comfortable.

THOMAS E. on

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Nothing

Christine K. on

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Customer did not leave a comment.

Richard A. on

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Marshrae H. on

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The associate that assisted me at this location was professional and handled my reservation with care.

PAUL M. on

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Kelsey was awesome to work with!

Wilyon M. on

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Nothing at this time everything was great

GEOFFREY C. on

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Wonderful experience with great customer service. New Uhaul discounts were offered with plenty of savings. 5*

rachel t. on

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The Caucasian man was very rude he didn't know how to have good manners

julio s. on

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Customer did not leave a comment.

BRENDA P. on

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Raquel D. on

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She was very friendly, helpful, quick in checking in and out and is overall an excellent customer service girl. Don't know her name but she was there both days i came in and would definitely recommend this location. I was very happy with her and her services. I hope she is recognized for her work, Thank you

rony d. on

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Customer did not leave a comment.

Deborah J. on

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This was the best uhaul experience I have had. The staff is wonderful

LYNNE P. on

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Well, I ordered a pick-up which I confirmed on the phone before pick up date but when I got there they said it was only available until 1PM which I was not told because if they had told me that I would say I need it until the next day so they had to give me a bigger truck which I did not need because I was not moving I was dropping my car off at a shop to be fixed and I could not rent a car because I don't have 200 or 300 for a deposit. Then the website said .59 per mile but when I got there, they said on the weekend it's .99 per mile. They put a hold on my pay card for an estimated amount which allowed me 35 miles but I forgot it should have been double because I had to make two trips, so I already knew that I would be charged for another 31 miles but I checked my account and found out they charged me for gas which I put back in before I dropped off the truck. They SUCK! and I will never use them again!!

zina e. on

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every body was very friendly and understanding

Nicole G. on

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Customer did not leave a comment.

ANGELICA V. on

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Robert H on

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Very helpful, even had a discount at time of rental.

Heather C on

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nice facility but the 5x5x10 is a little misleading on the website because i thought it was a 5x10, not a 5x5, 10 feet high. very nice and helpful staff.

Alton T on

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Staff was very helpful and efficient.

ROSHEED D on

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they were great. very helpful..