Customer Reviews for Auto Lab

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Auto Lab

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GARY M. on

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When picking up the vehicle the gas tank was not full which makes it difficult to return to the same level this is happened more than once

scott L. on

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ruth n. on

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It's been my second time here .Very friendly and nice people to deal with. Will definitely tell people about it. Thanks again

Stephanie N. on

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Heather was super friendly and I would definitely rent from here again

TIM G. on

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Put jacks on your trailers. I like coming to this location. The people are all friendly and helpful, especially Heather. She's not only great with customers, paperwork, and all the rest, she is also better at hitching a trailer than most of my team! Tim G.

Kellee S. on

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Wonderful service! Easy pick up and drop off and super friendly people to work with. I would recommend this company to any of my friends.

ROBERT M. on

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The truck I used was a real PIG; terrible engine.

Harold P. on

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Lindsey A. on

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Jenna J. on

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marlene p. on

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My experience was very professional and personable...The rental was handled promptly with all questions answered. I also received a brief demo on the vehicles functions..Thank you

BRIGITTE/DONALD D. on

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Brian L R. on

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Carol H. on

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Steven J. on

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DONALD D. on

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dealer was helpful and thorough.

JEFFREY S. on

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Tim L. on

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andrew b. on

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Dariusz R. on

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Not much can be done when it's already PERFECT! :)

Ashley R. on

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Delfino P. on

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Craig U. on

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Debra M. on

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Taylor M. on

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Darwin C. on

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thomas c. on

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JEFFREY S. on

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Could have more help on a Saturday morning- the woman working was really scrambling, and there was a line of people waiting. She was extremely confident, cheerful, and kind, though, and made it ok.

Dave L. on

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Very pleasant experience, new 10' truck. Please tell woman, straight forward!

TERRI/JOHN n. on

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Heather is professional, pleasant, efficient! Stress and problem-free experience.

MIROSLAW M. on

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LINDA/REBECCA S. on

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Excellent experience. Thank you for making a difficult move work so smoothly.

Steven S. on

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Super simple and excellent customer service.

Sarah H. on

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CELESTIAL/JAMES h. on

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Craig J. on

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Ibia M. on

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Heather gave great customer service. I was in a bind with moving and she was very helpful. Would highly recommend this location.

Edward H. on

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sliding door stuck in the roof of the trailer. Bothersome but otherwise accceptable

Lisa W. on

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Jayson L. on

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One of the best locations! Much better than the other Libertyville store!

stephen C. on

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Sherman was outstanding in working with me to secure the vehicle that I needed.

James T. on

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Smooth transaction, friendly service, very professional

Stacy K. on

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I only rent U-Haul from AutoLab- they are kind, quick and on-point every single time. Keep up the great work!

Shannon P. on

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Very helpful, friendly and informative.

patrick t. on

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PATRICK C. on

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Nashat I. on

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Everything was excellent. The agent was extremely friendly and helpful. I definitely will use thus location again and recommend to others. Thank you

Donald D. on

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Steven B. on

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Personnel tried to help us with our trailer pickup but...pickup location was changed, size of trailer was changed, trailer electrical hookup was not working but they blamed the failure on our car. And, the checkout on the computer took 30 minutes due to super slowness of the server. Yikes. Still I recommend this location because almost none of the problem was its fault. Corporate UHaul really needs to fix all its big time problems mentioned above. Overall pickup experience was terrible.

James T. on

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Great ending to my 1100 mile trip. 5 stars!

Charles P. on

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Brett M. on

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ganga e. on

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Great fast service

andy l. on

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scott k. on

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Sent 1:05 9/22/16 to U-Haul web site Although I have used other truck rental companies this was my 1st attempt with U-Haul and it will be my last! If I was going to die and a U-Haul was available to get me to the hospital, I would rather wait for a bus. U-Haul appears to be the biggest scam I’ve ever worked with. When you ask the U-Haul agent for full insurance coverage on a truck rental they check 3 boxes on the rental application but don’t tell you that you do not have insurance on anything other than their truck and when you return the truck and ask them why you do not have full coverage they say that most people do not ask for it. This approach to doing business is unprofessional. The fact that complete insurance isn’t provided or offered when asked for by a renter is unprofessional neglect; bordering on ignorance by obviously putting the needs of U-Haul above all else (i.e. only offering insurance to cover the U-Haul truck and making it seem that you have full coverage.). What kind of transportation company rents a 27-foot truck to someone without full coverage when it is asked for and then makes the renter believe that they have full coverage? Especially when U-Haul has no idea as to the capabilities of the driver U-Haul is renting to? I believe this is purposely done in U-Haul’s self-interest to make the cost of the truck rental appear lower vs. competitors. Imagine my surprise when I hit the corner of a storage locker and found out I did not have coverage. My anger towards U-Haul is tempered.

Larry S. on

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The 5x10 closed trailer that rented leaked and my contents including boxes got wet. It was raining during move and noticed top was leaking inside at crossbars at top going accross. Also, noticed that top had other seams duct taped. This trailer shouldn't have been available to rent due to poor maint. I informed place of rental when returned the trailer.

wayne b. on

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Paula C. on

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Friendly, organized, efficient... They were great

Carol N. on

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JAY M. on

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Perfect Experience !

Gustavo A. on

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Donald D. on

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Ingrid F. on

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Carol K. on

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The folks behind the counter were very nice and the truck was new and clean.

Patricia P. on

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Ricardo A. on

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people are very razistas and with bad attitude, they think they are doing a favor and not providing a service

M Scott R. on

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I was a little frustrated to start with, because I thought I was picking up at Cornerstone, but they sent me to Auto Lab. This location is under construction and had a lot of activity going on. Once I talked to the service person, things moved quickly. I would think most of this was due to the construction, but not sure why I was diverted to Auto Lab.

Anne C. on

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The woman working the desk the morning of 8/27 was very kind, helpful, and professional! She made the experience a breeze.

Jeffrey A. on

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SARAH M. on

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Great price and very friendly staff. We had an excellent experience and would definitely recommend to anyone.

Jean C. on

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The cargo van could've been cleaner. It wasn't discusting just a little vacuum and wipe down is my suggestion. Other Jan that house cleaning part, I'd rent from them again!

JERRY K. on

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PAULINE V. on

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staff exceedingly pleasant and knowledgeable.

PAUL H. on

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Duncan E. on

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Everything was all set upon my arrival and it took only a few minutes when I dropped off my trailer.

ERIC C. on

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charles l. on

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Great customer service. Truck worked very well.

SAM G. on

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STEVE R. on

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Wendy B. on

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Everything was fine and it was easy to find and very nice and friendly there. I had a great experience there and was very pleased.

Chao D. on

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ALICE/GARY B. on

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Truck was clean and ready and the women was friendly and efficient. A+

Ingrid F. on

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They were efficient and friendly

PATRICK I. on

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get a bigger place

Stephen F. on

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Over all great !

ROBERT/E.BRIAN A. on

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Auto Lab was beyond good. Outstanding is closer to what, where, when, and how they serviced us. Thank you!!!

Douglas L. on

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Nothing...great service at the front desk picking up the trailer, and I received 'blue ribbon service' upon the return. Was met and greeted and helped unload the trailer when I returned it. I will continue using this location for all my needs.

Mark P. on

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Gabrielius B. on

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Martin M. on

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The lady at the counter was very friendly and upbeat. Check out was smooth. She answered all questions including how to handle dropping off after they closed.

ted b. on

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Heather gave us excellent service. Thank you.

CHRISTOPHER V. on

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Finish building renovation. Outstanding service.

Julie B. on

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I was unhappy because the van smelled terrible of smoke. Whoever rented the van before me must have smoked in it. I had to continue to spray the van with aerosol and fresher so the smoke smell would not effect my products being delivered.

Gerald T. on

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Yanfei P. on

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Adam M. on

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Leo S. on

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Roy U. on

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Jeff Y. on

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Heather at Auto Lab was friendly, professional and very helpful during the early morning when there were multiple customers before and after me picking up equipment.

Deborah D. on

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Service was excellent!