Customer Reviews for Auto Lab

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Auto Lab

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Marco R. on

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Mary B. on

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dawn s. on

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I was scheduled to pick up at a closer location. I made the reservation and gave my credit card. I got the confirmation email within 10 minutes. All good. Then about a half hour later I get another email stating I'm picking the truck up 10 miles farther away. So now I end up paying more in mileage. Nice business practices. NOT!!!

Marco R. on

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Patricia T. on

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Kimberly M. on

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Originally rented in Round Lake, IL then received a text to pick up in Libertyville, IL 15miles away from my one way. After caling 3 times I was told they had added a credit of 15 miles to my account. when I went to pick it up was told they spoke wrong and would be credited at end of use. It was credited only 15 miles. Why have a location preference if you are going to change the location.

Eric M. on

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Heather is great to work and so is Sherman. Those were the ones I dealt with. I will put all my trailer/truck rental needs thru this team going forward.

BILL W. on

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Andrew W. on

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Kevn D. on

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Heather was professional and expedient. Would use this location again without hesitation.

Ray H. on

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Kristina W. on

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Have the trailer at the location I selected. I planned to pick up the trailer after work on Friday , August 11 in Palatine. Then I was notified the trailer had to be picked up inlibertyville. Due to the change I had to take off work to pick up the trailer. Had I known that was going to happen I would have looked At other options.

Bruce W. on

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SHIRLEY H. on

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susan h. on

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The Auto Lab professional that assisted me with the van rental was competent , helpful, and efficient. I'd recommend this facility to anyone who needs a rental van for the day.

Fred D. on

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Excellent customer service at this location. Very impressive.

Russ J. on

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Randall D. on

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Provide a place for returns during non business hours.

Stephanie P. on

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There were some boxes and trash left in the truck from a previous user.

Melissa A. on

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Brandon H. on

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No improvements needed. Great staff.

CARLOS A. on

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I was not very pleased to see that the price I was quoted online was different than the price I was actually charged.

Chuck C. on

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Scott R. on

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Service was really good.

Christian B. on

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Taylor S. on

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Tremendously helpful getting the trailer hooked up to my truck. Thank you.

judy r. on

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matthew j. on

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Was disappointed I was to pickup trailer in Waukegan but sent me out of my way. Why even make a reservation if they don't have it

Donna T. on

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Joanne F. on

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Chris k. on

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Gabrielle G. on

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Dude was awesome. He told me to leave my giant U-Haul in the front and that he'd park it for me. I didn't even have to walk into the store. 10/10 would come back

rebeca t. on

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Staff didn't know answers to all our queations, but referred us to corporate number and they assisted us.

ANNETTE M. on

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valentin g. on

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Nancy D. on

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Auto Lab was excellent to deal with. I would readily recommend them.I would use them again.

dave h. on

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Truck may need some muffler work, seemed noisier than it should of and HD wipers would be better.

John M. on

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Great customer service!

MICHELLE M. on

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Nothing! Everything was great!!

david b. on

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Nathanael P. on

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RUDY T. on

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Scott R. on

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Would prefer a closer location to have the 12ft trailer. SR

Maria W. on

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John M. on

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Great service! They helped tremendously when the uhaul website allowed me to book at a location that's out of business. I highly recommend Auto Lab. Don't trust the uhaul website.

Timothy K. on

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I had completed the check in process online the day prior. While on site the same questions were asked and the check in process was completed a second time. I was hoping to save time doing it online the night prior.

Irine P. on

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Jason H. on

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Very very good and fast service. Thank you, I will definitely use auto lab again.

RUTH Z. on

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Van was full of dead bugs on the outside, it should of been washed before I got it. There was something spilled on the floor by the drivers side so anything I put down would stick to the floor. But the a/c worked great, easy to drive, it held a lot so we were able to move in one trip.

mark j. on

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Hubert W. on

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PAULA D. on

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Thomas M. on

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DAN O. on

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Jose H. on

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pete m. on

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super nice van!!

JOHN C. on

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IVAN A. on

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Peter K. on

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The woman who handled our transaction was friendly and very efficient. I wish all of my U-Haul experiences were like this one.

Chris F. on

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Herb B. on

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Brandon M. on

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Norman O. on

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James M. on

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Jeff T. on

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Eugene C. on

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Pankajkumar K. on

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Good service

DAN G. on

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Ning Z. on

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frank b. on

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scott L. on

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JULIE H. on

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The truck sounded funny. I also recommend to change the windshield wipers. I had terrible visibility driving in the rain.They also squeaked, which I thought I was going insane after awhile....6 hrs of squeaking wipers!

Mark S. on

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I will never use U-Haul again and never recommend it to others. I will do my best to steer them away even if I have to pay the difference in cost myself.

Cynthia P. on

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GARY M. on

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When picking up the vehicle the gas tank was not full which makes it difficult to return to the same level this is happened more than once

scott L. on

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ruth n. on

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It's been my second time here .Very friendly and nice people to deal with. Will definitely tell people about it. Thanks again

Stephanie N. on

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Heather was super friendly and I would definitely rent from here again

TIM G. on

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Put jacks on your trailers. I like coming to this location. The people are all friendly and helpful, especially Heather. She's not only great with customers, paperwork, and all the rest, she is also better at hitching a trailer than most of my team! Tim G.

Kellee S. on

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Wonderful service! Easy pick up and drop off and super friendly people to work with. I would recommend this company to any of my friends.

ROBERT M. on

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The truck I used was a real PIG; terrible engine.

Harold P. on

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Lindsey A. on

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Jenna J. on

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marlene p. on

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My experience was very professional and personable...The rental was handled promptly with all questions answered. I also received a brief demo on the vehicles functions..Thank you

BRIGITTE/DONALD D. on

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Brian L R. on

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Carol H. on

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Steven J. on

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DONALD D. on

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dealer was helpful and thorough.

JEFFREY S. on

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Tim L. on

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andrew b. on

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Dariusz R. on

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Not much can be done when it's already PERFECT! :)

Ashley R. on

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Delfino P. on

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Craig U. on

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Debra M. on

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Taylor M. on

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Darwin C. on

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