Customer Reviews for Auto Lab

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Auto Lab

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Donna T. on

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Joanne F. on

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Chris k. on

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Gabrielle G. on

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Dude was awesome. He told me to leave my giant U-Haul in the front and that he'd park it for me. I didn't even have to walk into the store. 10/10 would come back

rebeca t. on

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Staff didn't know answers to all our queations, but referred us to corporate number and they assisted us.

ANNETTE M. on

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valentin g. on

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Nancy D. on

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Auto Lab was excellent to deal with. I would readily recommend them.I would use them again.

dave h. on

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Truck may need some muffler work, seemed noisier than it should of and HD wipers would be better.

John M. on

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Great customer service!

MICHELLE M. on

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Nothing! Everything was great!!

david b. on

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Nathanael P. on

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RUDY T. on

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Scott R. on

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Would prefer a closer location to have the 12ft trailer. SR

Maria W. on

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John M. on

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Great service! They helped tremendously when the uhaul website allowed me to book at a location that's out of business. I highly recommend Auto Lab. Don't trust the uhaul website.

Timothy K. on

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I had completed the check in process online the day prior. While on site the same questions were asked and the check in process was completed a second time. I was hoping to save time doing it online the night prior.

Irine P. on

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Jason H. on

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Very very good and fast service. Thank you, I will definitely use auto lab again.

RUTH Z. on

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Van was full of dead bugs on the outside, it should of been washed before I got it. There was something spilled on the floor by the drivers side so anything I put down would stick to the floor. But the a/c worked great, easy to drive, it held a lot so we were able to move in one trip.

mark j. on

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Hubert W. on

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PAULA D. on

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Thomas M. on

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DAN O. on

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Jose H. on

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pete m. on

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super nice van!!

JOHN C. on

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IVAN A. on

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Peter K. on

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The woman who handled our transaction was friendly and very efficient. I wish all of my U-Haul experiences were like this one.

Chris F. on

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Herb B. on

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Brandon M. on

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Norman O. on

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James M. on

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Jeff T. on

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Eugene C. on

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Pankajkumar K. on

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Good service

DAN G. on

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Ning Z. on

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frank b. on

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scott L. on

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JULIE H. on

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The truck sounded funny. I also recommend to change the windshield wipers. I had terrible visibility driving in the rain.They also squeaked, which I thought I was going insane after awhile....6 hrs of squeaking wipers!

Mark S. on

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I will never use U-Haul again and never recommend it to others. I will do my best to steer them away even if I have to pay the difference in cost myself.

Cynthia P. on

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GARY M. on

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When picking up the vehicle the gas tank was not full which makes it difficult to return to the same level this is happened more than once

scott L. on

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ruth n. on

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It's been my second time here .Very friendly and nice people to deal with. Will definitely tell people about it. Thanks again

Stephanie N. on

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Heather was super friendly and I would definitely rent from here again

TIM G. on

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Put jacks on your trailers. I like coming to this location. The people are all friendly and helpful, especially Heather. She's not only great with customers, paperwork, and all the rest, she is also better at hitching a trailer than most of my team! Tim G.

Kellee S. on

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Wonderful service! Easy pick up and drop off and super friendly people to work with. I would recommend this company to any of my friends.

ROBERT M. on

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The truck I used was a real PIG; terrible engine.

Harold P. on

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Lindsey A. on

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Jenna J. on

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marlene p. on

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My experience was very professional and personable...The rental was handled promptly with all questions answered. I also received a brief demo on the vehicles functions..Thank you

BRIGITTE/DONALD D. on

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Brian L R. on

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Carol H. on

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Steven J. on

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DONALD D. on

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dealer was helpful and thorough.

JEFFREY S. on

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Tim L. on

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andrew b. on

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Dariusz R. on

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Not much can be done when it's already PERFECT! :)

Ashley R. on

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Delfino P. on

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Craig U. on

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Debra M. on

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Taylor M. on

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Darwin C. on

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thomas c. on

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JEFFREY S. on

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Could have more help on a Saturday morning- the woman working was really scrambling, and there was a line of people waiting. She was extremely confident, cheerful, and kind, though, and made it ok.

Dave L. on

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Very pleasant experience, new 10' truck. Please tell woman, straight forward!

TERRI/JOHN n. on

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Heather is professional, pleasant, efficient! Stress and problem-free experience.

MIROSLAW M. on

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LINDA/REBECCA S. on

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Excellent experience. Thank you for making a difficult move work so smoothly.

Steven S. on

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Super simple and excellent customer service.

Sarah H. on

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CELESTIAL/JAMES h. on

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Craig J. on

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Ibia M. on

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Heather gave great customer service. I was in a bind with moving and she was very helpful. Would highly recommend this location.

Edward H. on

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sliding door stuck in the roof of the trailer. Bothersome but otherwise accceptable

Lisa W. on

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Jayson L. on

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One of the best locations! Much better than the other Libertyville store!

stephen C. on

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Sherman was outstanding in working with me to secure the vehicle that I needed.

James T. on

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Smooth transaction, friendly service, very professional

Stacy K. on

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I only rent U-Haul from AutoLab- they are kind, quick and on-point every single time. Keep up the great work!

Shannon P. on

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Very helpful, friendly and informative.

patrick t. on

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PATRICK C. on

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Nashat I. on

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Everything was excellent. The agent was extremely friendly and helpful. I definitely will use thus location again and recommend to others. Thank you

Donald D. on

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Steven B. on

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Personnel tried to help us with our trailer pickup but...pickup location was changed, size of trailer was changed, trailer electrical hookup was not working but they blamed the failure on our car. And, the checkout on the computer took 30 minutes due to super slowness of the server. Yikes. Still I recommend this location because almost none of the problem was its fault. Corporate UHaul really needs to fix all its big time problems mentioned above. Overall pickup experience was terrible.

James T. on

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Great ending to my 1100 mile trip. 5 stars!

Charles P. on

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Brett M. on

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ganga e. on

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Great fast service

andy l. on

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