Customer Reviews for U-Haul of Lakewood

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Lakewood

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DODI D. on

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I just rated this location average as the inside lobby is just a mess! It's like a maze, not very open and customer friendly. There are big stacks of boxes right where you need to stand in line. Then the gals can't see you because of the big racks separating each line. However: The gal that delivered my truck to me was cheerful, knowledgeable and efficient. Very sweet girl.

ceaser G. on

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Alberto S. on

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tom s. on

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debra v. on

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More than 1 worker behind the desk !

James E. on

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larry s. on

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Jake A. on

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thomas m. on

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JEREMY S. on

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Clean trucks better.

ann h. on

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Wesley, the manager, was exceptional! I really appreciated his flexibility and positive attitude. Haven't finished moving yet . . . I'll be back! Thank you Wesley and staff! Ann H

MARSHALL S. on

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The ladies that helped me were very nice and made things easy for me to rent.also I was about a half hour late to return the trailer due to traffic and I did not have to pay for an extra day which was very helpful.thanks alot..will definitely recommend this uhaul rental place to friends..

LIJIAN H. on

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mark v. on

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tari s. on

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Michael P. on

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James P. on

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roger d. on

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John S. on

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Its a good business location and very busy. Excellent staff and everything was as promised

Kelli A. on

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Gerry D. on

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Nothing, just keep doing what you're doing.

BEVERLY J. on

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Jennifer W. on

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I felt like I was a bother to the representative who assisted us with the return of our truck. We were previously instructed to return it via an app on our phone, but I couldn't get it to work and required assistance from the CSR. He was pleasant, but seemed like he wasn't too happy. Perhaps an off day?

Matthew G. on

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AMANDA G. on

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Bobby M. on

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I stopped by this location to rent an auto transport trailer I was asked if I had a reservation and told them no. The guy told me they have one but it's reserved. I went home got online and that trailer was available at that location. I made the reservation and picked it up. I don't appreciate being lied to because the guy is too lazy to help a walk in customer. Pathetic is all I can say.

Billy C. on

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JULIE R M. on

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Wonderful guys, efficient knowledgeable and welcoming.

steve k. on

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Awesome Experience,I will be back ,I am ex-Military,More of my friends are retiring so I let them know?,I will be calling you soon to put a Truck in.reserve Tty Soon,GodBless Stephen Kadar

JANE N. on

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Hire more staff. Too busy of a location for 2 individuals, even on a slow day.

Paul G. on

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The man at the counter wasn't very helpful. We asked questions he'd answer them but seemed like he had an attitude. Was charged an extra $15 after paying $83. When I made my reservation the price was $44.

HENRY C. on

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I really can't add any comments for direct improvements. I will say the young lady who help me and another customer at the same time was exceptional and professional Thanks for the service

ELIZABETH H C. on

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Excellent customer service

Ruth S. on

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They were short staffed in the morning, which made for a long wait to get the truck and a slow start to a very busy day. Everyone who was there was working very hard to process everyone quickly, so I complement them on that!

Ronald G. on

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James G. on

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Steven T. on

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Service was great... wish you had a military discount. In-town rental was too expensive.

Brianna M. on

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Tiffany N. on

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JAMIE H. on

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Winnie B. on

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Sandra L. on

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kevin r. on

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Helen C. on

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gerald t. on

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Dropped off after hours

Dale F. on

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reginald p. on

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Great customer service, keep up the good work.

GERARD R. on

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Only issue was I did not notice how badly the front tires were worn until we went over the pass in CA. Scary! I would like to have cruise control on my next long distance rental. The truck worked flawlessly.

MARIANO L. on

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Excellent service; personnel were very helpful, courteous...professionals! Improvement? Need more parking space.

Lorethea G. on

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Nothing it was extremely professional. Great customer service!!!!!

Breona F. on

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Dawn R. on

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Keep on keeping on...it's not broken so leave it alone!

autumn d. on

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Patrick E. on

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Kent O. on

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MATTHEW S J. on

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The guy who helped me was super friendly and nice, we went outside and i helped him line the truck up to the trailer with ease and i was off. Came back before the 4 hours was up on the truck and he was there to help me check it in and remembered i wanted to pay cash instead of card. Besides him i was impressed with the overall cleanliness of the store and lot and the location was very easy to find. Only suggestion for changes is the layout, it was hard to find a spot to park my car to run in and get the truck and i like how the only public parking was across the street. Also not a bueno idea to park your pickups in a puddle, waterlogged transmissions are not fixable. But other than that, i will be back again to rent from these guys.

Thomas S. on

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MICHAEL M. on

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I'm glad y'all billed Me for it on the return even though police brought it back, it's amazing that they brought it back and didn't take it to impound!!! Your the best uhaul and Lakewood towing

JAMES R. on

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Customer service was bad truck was beat to hell I actually had to fix windows to operate did not offer any other services or suggestions but just wanted my money no military discount and will not go back or recommend until new owners or store workers

Diane M L. on

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Having signs to remind customers to put gas in the truck before returning it, would be helpful. One on the inside of the truck and one located at equipment return.

NATHAN S. on

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At the Lakewood store I received customer service like I never have before, both Brad and Weasley(forgive me if I butchered the spelling on the names) went out of their way to help my wife our daughter and I get on the road toward a successful move. Easily some of the most friendly and genuinely good hearted people I have had the pleasure of meeting in a while and the best customer service experience I have ever had. Will definitely keep coming back to Uhaul, the acts of kindness displayed at the Lakewood store have created a lifelong customer. Thank you.

JOSEPH T d. on

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The attendant was incredibly rude when I returned the truck because I failed to recognize the formal "Return Area" If it weren't for how nice the employees have been in the past, I wouldn't return again. I am somewhat sure I was overcharged also but it doesn't matter.

Joseph A. on

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Greaaat service and fair pricing!!!!!!!!!!

Alexis H. on

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James B. on

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Very easy to reserve whatever equipment you need. Felicia W. was awesome! She knew the equipment, contract rules, and was very professional and friendly at the same time. THANKS!

DUSTIN S on

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Worst experience ever

Mary F on

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Simple billing issues snowballed into threats of a lien, but could never get in contact with a manager to resolve until area manager contacted. Only then did the billing issues resolve.

Danielle S on

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My box showed up at the wrong storage facility after I received numerous emails that it was going to be at one location. I even went in to make sure that my box was going to be in my location

nicole m on

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Awesome

nicole m on

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Everyone was super friendly and helpful. Made our move across America a little easier!

ROBBIE RICHARD F on

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Lakewood staff is first rate.

Yvonne B on

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The staff at the Lakewood U-Haul is excellent and well trained. I will use no other U-Haul store, even if it is closer.

TIFFANY H on

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Worst move ever! 200 characters not sufficient.

DAVID B on

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You need to have more D rings installed in the wooden boxes, staggered high and low

RANDELL L on

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Terrible service.

DANIEL P on

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Staff did not cross safety chains or properly ratchet down coupling. The Ubox came unhitched and the tongue dragged in the road. My brother and sister were following the truck in my car.

SALLY H on

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This is great a small business. Steve has been totally awesome.

SABA W on

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good

DELLA R on

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had to tighten up some screws and adjust not fall apart, but it is good deal.wish it was cheaper and would take less time U-haul is my peace of mind.....thanks