Customer Reviews for U-Haul Moving & Storage of Parkland

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Parkland

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S ROWAN W. on

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Repeat customer! Thanks!

Joseph M. on

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FAAIUASO S. on

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Peggy J. on

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I received an email stating " you have a 5 x 10 guaranteed for Sunday. We arrived and they did not have it. It was replaced by a 6 x 12. I specifically ordered the 5 x 10 because of the smaller size. I don't know how you can say guaranteed when It does not happen.

BRONNIE K. on

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Carlos H. on

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Excellent as always

Terrin H on

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The staff made my moving experience smooth. They assisted me with equipment necessary for towing down to storage options at destination. Would definetly use again.

Carlos H. on

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Great

sidney e. on

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Christine H. on

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They need more staff.

Michael M. on

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Jesus Guillermo C. on

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melissa g. on

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Mike was rude the whole time. I dont understand why. Very poor customer service. Everytime i asked a question he snap at me. Definitely dont recommend this location.

scott m. on

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Sarah S. on

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When we got the truck, the blankets and dolly already had their seals broken. We weren't planning on using them, so we made sure to let the attendant know when we dropped it all off that we shouldn't be charged for it. He was nice about it, but it was a little panic inducing when we drove to my apt, opened the back, and saw that the seals weren't intact.

GREG H. on

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Phillip S. on

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douglas r. on

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Louis F. on

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Excellent customer service

lindsay l. on

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Alisia L. on

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Great service

Ralph c. on

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Great guy at the counter

Michael O. on

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They locked the doors before closing time preventing me from turning in the rental on time. I can only assume it was to charge for an extra days rent

William H. on

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Very satisfied with the service and friendliness helping my move go 100 times better!

malora f. on

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I ordered and paid for a dolly that was not in my trailer when I arrived at my destination

Charles M. on

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96th & Pacific crew are awesome! Excellent services!

Jason T. on

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joe P. on

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They charged my debit card used for the reservation when they were asked not to and wait till we came back and use the church card. This is unacceptable. Was very upset about the gentleman that did this. He was out of line.

Molly H. on

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Kalju K. on

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Great people with GREAT attitudes, A++++++++ employees!!!!

Charu G. on

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A forklift punctured one of my u-boxes (I had four) and damaged my belongings. The driver (Allie, who was wonderful) took pictures of the damage when she picked up the u-boxes to deliver them to me. Unfortunately, I did not pay for extra insurance so now I suffer for a U-Haul forklift operator's error.

Bethany J on

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When I called they said the only available unit was ground floor. Upon arrival, the unit was actually up a flight of stairs and no elevator. The man behind the desk was surly.

DQWF I. on

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Autumn S. on

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Employees need to know how to use their computer system.

Margaret C. on

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Nothing. Your representatives where great, very helpful, friendly and even helped me save money.

Ronald B. on

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Karen W. on

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The clerk was very professional and very helpful.

Sandra C. on

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Lhana K. on

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Tina C. on

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linn c. on

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LINN C. on

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GEORGE M. on

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Once again, Mike and his crew did a professional and courteous job of helping me out with the trailer. From hook-up at the beginning to unhook at the end, I was back on the road in minimum time. Great job and thanks!

Richard L. on

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Need more parking there was not much room to hook up trailer

jason h. on

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Rental guy at the desk is beyond efficient, quick and helpful which is a rarity. He even remembered me from long time ago rental and does everything in seconds that takes other rental guys forever. You're lucky to have him and I know where i will always go when I need to rent!

Steven T. on

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The staff here was OK. I felt bad for them, by the time I finally got to their retail location I was exasperated with U-haul. My complaint is with your bullshit reservation system that sent me scurrying to three different locations to find the correct sized trailer I had reserved a month earlier. And confirmed just 3 hours earlier with the retail location I had reserved the trailer at. Also bitter about multiple phone calls to your dispatch center and a person named Sarah, who lied to me about confirming the trailer location. I'm very unhappy with this rental experience overall. I think I will try a different rental company next time!

Michelle S. on

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We stood around for probably 10 minutes waiting for someone to come behind the counter to help us while we saw an employee who was on break not even offer to grab someone to help. When someone did show up, they didn't even apologize for the wait. The no parking was easy enough to handle but it being in a sketchy part of Pacific, it would be nice if they could have a little lot for customers.

Derek J. on

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Randy W. on

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Nice Job. You made everything easy and painless.

Yongsik D. on

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Charles M. on

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Keep up the good work! :)

Anthalone C. on

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Not force them to take the optional insurance on the rental vehicles. I felt if I did not pay after being questioned about my own personal insurance carrier on my vehicle, our rental agreement would have been denied.

Joyce N. on

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Uhaul was there for me when I needed to move. Customer service in this department needs A LOT of work. The gentleman servicing us kept complaining about his job... I don't take too kindly to employees who complain about their jobs to customers; it makes the company and the person who is complaining look bad. Otherwise, customer service on the phone was GREAT. Very helpful and friendly... answered all my questions as it was my first time renting. There are no hidden fees and the 15ft truck we used came in handy so many times. Worth the rent!!!

PAUL Z. on

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delsie m. on

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I enjoyed EXCELLENT service, (as once before.)! I was hooked right up with a great vehicle & your Service reps made everything, no-fuss, no'muss.! Great.!

Sandra J. on

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Tim F. on

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megan b. on

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gladys b. on

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Maybe can give discounts when renting a truck.

Todd B. on

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Great experience!

Carmen J. on

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JAMES Z. on

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Regardless of some of the "bad" reviews I read about the Lakewood, WA and uhals reviews, I found them to be awesome. We had an appointment to pick up in Lakewood, we showed up at our pick up time, the truck had not arrived ( dispatch issue but ok it happens) but the young lady there ( from the Carolinas) was super helpful and found us a truck on the Pacific ave center, went to Pac ave and the truck was ready. Both places the CSR were professional and very helpful. Would use them again. They even recommened a different drop off to save $85. The drop off site in Bellingham center was equally great. In and out. Thank you, James Zumwlt.

Precious P. on

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CHRISTINE G. on

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carl c. on

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A clean Truck, windows were so dirty I could not see out of them when the sun shined in.

cindy b. on

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Waited for over 45 minutes to be helped needed to have the U-Haul back by 8:06 was there 1/2 hour after the specified time was charged an extra day and was told I should have put the key in the drop box of which I was never told about. I have rented from here 3 times in the last 6-8 weeks n they (other employees) were very accommodating with the return time. They also made the gentleman behind me super upset. I do understand I was a bit late but there should have been SOME customer service applied I work with the public also

John G. on

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I rent from a lot of different locations all over the US and this particular location very often. The staff at this location always seem to be too busy for "your business". Because they are a convenient location I will continue to use them. However I have looked into using the Lakewood location instead.

Reginald C. on

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I think it was more personalable on this side of town. The location in Grantsville, UT needs some training.

craig y. on

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it all worked as planned. the team was very friendly and helpful.

Lyle M. on

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Your recent rate increase will make me think more than twice about renting one of your trucks again, I'm a very frequent customer. In town miliage was already too high.

ROBERTA J. on

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winn m on

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Facility mgr is a detriment to UHaul. Rude to customers, unwilling to help or assist. Facility also has stairs making moving in and out of unit difficult. Would NEVER recommend.

ASHLEY G. on

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The lights on the trailer wouldn't work. it took almost 2 hours figuring it out before they told me that we would have to switch trucks (we had already loaded the 15ft truck) almost an hour later they finally figured it out and we were able to leave but it was very frustrating that we had to get on the road almost 3 hours late and with less gas because the uhaul was left running for so long. Then when we got to the drop off location we were told that the chains were bad and that we were low on fluid. they werent sure if it was low when we got it or if it was leaking on the whole 3000 mile trip. Very disappointed.

EMILY W on

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Great experience, staff was friendly, knowledgeable and everything went very smoothly.

Rebekah R. on

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DALE K. on

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james p. on

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CURTIS R. on

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I had some concerns about the gas level but it worked out. The checkout tag showed one thing but the truck showed something else.

sal l. on

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Colin and the guys were great. Friendly, involved and easy to talk to. Thorough install and safety checks. Great staff, thanks for all the help.

Karen W. on

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Helen W. on

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Pauline G. on

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Deborah T. on

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seems they are a little short handed at this location, but the staff moves thru the process very quickly and friendly so customers dont have to wait long. very clean and friendly staff.

marie b. on

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you need to find space for parking...badly

Stephen B. on

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My original reservation wasn't ready so I had to go to another location. I was promised a $50 reservation guarantee bit never got it as it wasn't in the notes. So, because someone didn't return a truck on time, I was forced to drive across town to get my truck and never got the $50. Bad form Uhaul....

david s. on

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What else can be said? The staff team today was very professional, from when I made my reservation by phone on Friday the 28th until I picked up and returned the Van today. I will be a satisfied repeat customer! Thank you.

JOHSUA b. on

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Randolph K. on

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matthew w. on

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I would like to be more guided than just here are the keys go find the truck and a walk through by staff for vehicle inspection.

kurt b. on

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Employees shouldnt look stoned and burned out. Clerk made me go get mileage and fuel level cause she didnt want to go out in rain. Trashy establishment.

Webster K. on

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You guys are awesome!

mitchell m. on

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Make sure that an enclosed trailer is sealed so it doesn't ruin personal belongings.

david r. on

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Melissa M on

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Although my box was not where it was supposed to be for pick up, one person at the lakewood store went above and beyond to make right in the situation.

James V on

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Excellent

sue t on

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Staff was helpful, polite, and patient. They were also very busy and seemed a bit understaffed.

cassey a on

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U-Haul office at Bridgeport Lakewood WA needs more training on the U-Box program and how to be ready for these customers. They sent us to Parkland for ours because they messed up our reservation.

fredrick b on

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Door access codes did not work but staff would open them for us

Donovan S on

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Service great. Everything went smooth.

Parker W on

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They hooked up my trailer wrong and it came off while i was on the highway. It could have killed my pregnant wife and three year old girl. All they said was file an insurance claim.

ALFRED M on

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Need better customer service on the phone.

Mamie H on

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From beginning to end the service was terrible. My needs were not met.

ALFRED M on

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My U-Haul experience had not been going very well until Lukous took care of the problems and got us our storage unit without any problems. Lukous is an asset to your company.

KAYCE B on

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OMG it was fast polite wonderful experience Michael did not Try to rush my turn he attended to my needs before moving to Next customer 5 Stars

JORGE R on

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Service was Exellent

Alex M on

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great

John H on

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It`s amazing how many clueless people UHaul has. Packers were wonderful, but finding out costs, scheduling, and so on? Forget it!

william M on

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Units are falling apart.Cannot reach anyone at the parkland location or the Tustin location. Call center cannot do anything. 72 hrs wait time. There is NO ONE you can call...very frustrating.

TEY L on

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Kristin was a great help. Jim/James was not. He was inattentive and rude. They were short staffed, but he did not handle this politely or professionally. He could benefit from further training.

ELISHA W on

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Just lost all in storage that caught on fire. I couldn`t afford balance kim said come clear out and i won`t auction off.I had no clue my Christmas items thought we had lost in fire.

VICTOR B on

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Thank you

ARTALVIA B on

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Having 24hour access to my storage would have made things a lot easier.

Sharon Y on

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The folks at this location were super. Nobody likes moving and the staff were patient, understanding and helpful. Thanks!

Jeffrey B on

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The U-box was exactly what I needed at the time. Thank you!

MELANIE L on

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All staff during the time I had my storage unit were professional, respectful, helpful, knowledgeable and always courteous. I would recommend that Uhaul dealer. Thank you

PAMELA R on

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The staff at this facility is AMAZING! They are so helpful. Thank you.

PAMELA R on

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The representative that helped me was very helpful in resolving an unusual situation. I was also very excited to see that veterans had specially designated hats for their uniform. Thank you!

Monica A on

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Overcharged and Impossible to contact location. Given bad information repeatedly. No return call from location. Even left multi messages on Michael cell phone, 253 365 7712 still no response.

Monica A on

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Impossible to contact location. Given bad information repeatedly. No return call from location. Even after leavening multi messages on managers Michael cell phone, 253 365 7712 still no response.

VICTORIA O on

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They lost my paperwork.I called customer service 4times,was told someone would call me back,no one did.Box was delivered late.Was told I would recieve a refund.Haven`t receive it.Bad customer service.

TAYLEUR C on

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Mike was profession and knew his job unlike some other employees I have encountered during this process.

OVIA R on

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N/A

AMBER P on

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The main guy there. I believe he was the manager is unbelievable!!! I will always use your facility ONLY because of him!!!!

JANET B on

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This was a move of a Ubox from Virginia to Washington. Done within time frame without me having to contact either end to follow up and find my box for delivery or pickup.

DICK H on

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very good service

MARIAN P on

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I was assisted by a young man named Michael on October 5 around 2:30 PM. I cant recall his last name but he needs a promotion! Michael went above and beyond providing EXCELLENT customer service!!!

ANDREA B on

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The Manager at Parkland was very helpful. We moved last minute on a holiday weekend and the u-box was a great method for our temp move while our house was being built. Thanks!

KENNON M on

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The facility has awesome staff.

JERALD K on

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Very friendly and helpful staff at Parkland U-Haul

IDA M on

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Awful experience. No communication was possible with the manager, they did not submit the paperwork they needed for over a week so my ubox was late. Will not use uhaul in the future.

ROSETTA B on

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CUSTOMER SERVICE IS POOR

JESSICA F on

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Employees need TRAINING in customer service, product how to use a fork lift. Also store was deserted - had to search for 15-20 minutes for an employee

MORGANA H on

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The employee at this location was staggeringly incompetent. He did not attach my paperwork to the box and he almost dropped my box off of the forklift.

LYNN L on

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Staff very helpful and friendly. James very helpful.

AMY H on

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Manager Mike S. worked with us and was the ONE redeeming quality in this terrible experience. He FOUND our missing Uboxes in CA and got them delivered.

AMBER M on

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Parkland store is amazing especially the manager Mike. I was burned badly by the Olympia store by not having the boxes when I arranged to have them and Parkland more than made up for it.

PENELOPE H on

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Suck suck suck

SCOTT A on

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Excellent service!

BRYAN R on

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shipping was late items were damaged claims line unresponsive.

AMBER C on

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This was the WORST experience once out of Fresno CA, I will NEVER recommend U-Haul to anyone... Charged credit card with knowledge, does not answer phone calls.....

DEAN D on

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Excellent staff

VICTORIA A on

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The manager is a very helpful man, and gave me overhall great me good impression of Uhal.

ANDREW A on

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The only issue was that the U-Box was nearly 3 hours late. Need to improve the system a bit, although I know it is still relatively new. Other than that, great job.

LARRY B on

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They were always great.

MARGARET M on

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The cost is high, and the number of phone numbers needed to rent a space is stupid. I will be using the space for as short a time as possible .

KATHERINE T on

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This facility was by far the best of all that we had to deal with- the facilities in Kansas were not as friendly and helpful.

TERILYN A on

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My only critique from my experience is that renters who move out their belongings before the end of the month should get pro-rated for that time. Great experience and memorable customer service.

KIMBERLY H on

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Couldn`t get a person on the phone to get my boxes delivered. Called 7 times sent 2 emails. Finally drove 30 minutes to facility to get boxes delivered. The guy who dropped off was friendly helpful.

DAVID H on

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Store receipt was faded and unreadable thus when I filled to get reimbursed for my move it was declined so I am out $2500+ because someone was too cheap to replace the toner

SUSAN KAY B on

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Please be more specific on height of storage rooms. It would greatly assist us.

CHERYL B on

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Pete was especially helpful! thanks Pete!!

MARCELLA S on

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overall it was a good experience

SCOTT M on

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thanks a lot

JEFFREY R on

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Great company to work with they even fixed the lights on my truck when I picked my box up in Tacoma

BREANNA L on

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Staff was friendly some what but customer service call center was very poor.Didn`t have things prepared when I was told they would be, was provided with the wrong info and was charged twice

STEPHEN F on

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They called me when one of our daughters went to storage to make sure it was OK. Very impressive!

JENNIFER B on

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Very good experience with the U-Box! I would defiantely use again!

EDWARD I on

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Excellent service and help. Some of the systems involving coordinating trailer and boxes are a little disconnected but the people I worked with made it very smooth.

LARRY B on

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Excellent

STEPHEN H on

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pick up and drop off facilities were speedy and efficient

NETTA C on

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we`ve had difficult times with another Uhaul facility,but this store was very nice,and helpful,I will recommend it to my friends,,thanx