Customer Reviews for U-Haul at Western Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Western Ave

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John Anthony F. on

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Customer did not leave a comment.

Vanessa H. on

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Everything was great - the service, the employees and the equipment. I was well pleased.

DAWN L. on

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This is not the first time that I have had trouble with Uhaul. I had the truck less than 2 hours. They took an $80 deposit from my account. When I bought the truck back, they should have credited my account for $ 48.21. On Friday the 19th when my account was not credited, I called my bank who told me to try and solve it with the merchant before disputing it. I called Uhaul customer service who told me it is not unusual for them to not close the transaction. Furthermore, she gave me this long number 74445007138200119324394 and told me that I must call my bank back to have the money credited. My bank thought that was outrageous, and told me that they don't get approval numbers from merchants. I am now disputing the whole deposit with my bank. Since when are customers required to do the leg work of a company after service? Also the fact that the customer service agent mentioned that it's not unusual for them not to close a transaction after service is ludicrous! All this after having a problem with Uhaul earlier this month to which I was still unsatified? Not fair to the customer.

VIRGINIA H. on

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5/17/17-Iris, Harvey, and Kevin provided excellent professional assistance in a courteous and timely manner. Keep up the good work, Team! ...Dr. Hathaway

Harry M. on

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Friendly and helpful staff.

Sharon C. on

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mike h. on

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Staff were great, fast, friendly. Truck had zero problems. Will use them again!

John G. on

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Thomas S. on

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CALVIN B. on

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Pedro Alex L. on

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priscilla b. on

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great staff

Louis S. on

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The attendant was aloof and not very welcoming. I didn't feel like I was an important customer to him. He had a very rote manner.

Yvonne H. on

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Great and efficient service. Thanks to the staff. Keep up the good work.

Deirdre R. on

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Staff was friendly and the rental and return processes were quick. Thank you!

ALVARO FRANCISC R. on

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I had Reserved mi rental a day before- on the day of rental the unit was not available i had reschedule 5 different times moving from 1 location to 5 different locations. From 8 am until 12.00 was able to get mi rental. and had to drive over 4 hrs to multiple stores to have the trailer available. I had this problem 4 times already which i feel very upset due to my family was waiting for me to return to be able to take them on camping day....

Leroy J. on

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We arrived to pick up the truck and greeted by a young lady that seemed to have a bad attitude. We witnessed her being rude to an older gentleman ahead of us. Come to find out she was the manager, Iris. Apparently, she is known for her attitude and condescending tone.

JENNIFER J. on

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TODD S. on

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Channon J. on

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Shut down the location.

Christopher R. on

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akil l. on

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pat b. on

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Amanda M. on

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andre c. on

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Customer service was outstanding,very professional. Next time its uhaul.

connie m. on

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David E. on

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Make shure there is no bad smell in the trailer before you rent it, besides that everything was perfect! ?????

Mattie J. on

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There's nothing more you can do. I've rented here numerous times, and it's become my favorite place for rentals. The staff is always prompt, professional and extremely helpful. This says a lot for where this lot is located. They operate much better than some of the U-Haul lots near the South Bay area. I've never had an issue at this location and that means a lot to me when I'm spending money. Thanks for this opportunity.

BLAKE S. on

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In general uhaul is littered with hidden fees and shitty service. I generally don't think it's the employees fault, I get the impression that it's coming from the top down. My biggest complaint is that I couldn't ask for one furniture pad, I had to rent a plastic bag of five and once I returned I was informed that if I didn't refold and pack the shitty plastic bag of furniture pads that I would be charged $25. It's a perfect example of how bad the hidden fees are. All in all I was charged aver $100 for my 4 hour trip in a "$20" a day vehicle. Oh and I was also told that if I didn't return the van within the estimated time Frame I gave that I would be charged for a second day despite the fact that a one day rental is a 24 hour rental. So, in other words, by having the decency to give the rental location an estimate of when is have their vehicle back to them I risked more bullshit fees. All this just to borrow a junk van. I hope to one day be able to say I never need your services again. But as there isn't much in terms of a competitor for you, the only appropriate term I can think of for this feeling you give me is "I'm fucked." Thanks for listening.

DEBORAH B. on

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I have been coming to this place for 15 years the service has been excellent every time

CARLA C. on

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GERRY M. on

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jose G. on

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CELINE M. on

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Tony Waters at Santa Monica had amazing customer service!!

Adriana L. on

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I requested a different drop off location when reserving my uhaul, this location was unclear with me about the return, i was under the impression i was good to go and when i arrived at the drop off location they charged me almost 5 times my original estimate.

TALAL B. on

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Nothing

Dary F. on

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The staff guy was very helpful and professional help us in everyway possible and offer some items and suggestion we weren't even considering thank you

Marsha U. on

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MEZIA A. on

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Keep up the good work!

Sydric H. on

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The customer service representative was extremely helpful and courteous. Best experience I have ever had renting a Uhaul.

anton r. on

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They did a great job

Sara H. on

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ERNELL H. on

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Over price me and did say nothing

cathy f. on

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Eric S. on

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Jesus A B. on

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Michael H on

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went to access after calling and setting up a time and day, when I got there they had moved the box to another facility. lots of run around.

JOSEPH S on

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Very good

Connor Z on

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UHaul had multiple errors. After changing to an earlier loading date, the guaranteed arrival date wasn`t able to be changed. Then, after I dropped the loaded box off, UHaul somehow cancelled my order.

Jon H on

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A week after dropping off the ubox, I was given a new guaranteed arrival date 4 days later than the previous guaranteed date.

patience r on

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It went relatively smoothly. Definitely could have gone worse. There was a problem where they couldn`t find what location my ubox was at, and that was frustrating

TOBEY P on

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Manager at this location at Western Ave is extremely helpful. I rate her as EXCELLENT. She corrected a major mistake by Uhaul.com, however displeased with main uhaul customer service

karla m on

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Great experience128512

Norma S on

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I will, and have recommended your service to anyone who will listen. I had no worries sending my granddaughter belongings out west to start her new life. THANKS GREAT SERVICE!

Nailah H on

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I had to reschedule my movers because uhaul failed to have the boxes ready for pickup. Uhaul, also bolted the boxes shut and took a long time getting them off when I was ready to unload.

William F on

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Went off without a hitch!

Catherine L on

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I had a little bit of trouble finding where my u-box was in transit and when I would be able to schedule it for delivery.

PAUL H on

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Ubox was 4 days late. UHaul should have communicated earlier to us and to moving help. Ubox was bolted shut and movers hired by UHaul did not have a wrench. Had to buy one last minute.

Sandra U on

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Thank you Iris!

Eric H on

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Staff at the storage location were reliable and very helpful.

FRED B on

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Extremely difficult to make u box arrangements. Dealer not well trained, computers too slow. Difficulty coordinating between the call center, storage/shipping services and the local help.

Jasmine R on

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My experience using u-box was not a good one. Overall bad customer service, slow workers and a general lack of knowing what`s going on at their own facility.

MYRA M on

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Ubox made multiple errors: location of box pickup in NYC, arrival of ubox to NYC was delayed bc no one knew where the box was, when I called no one could help. Create tracking of ubox route.

kirk j on

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Very good.

Nichole G on

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Ubox arrived over a week late. However, this is not your location`s fault! We had no problem with the LA location.

luis c on

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My half part of this experience has been phenomenal. Eli was outstanding in regards to his customer skills. Please consider him for recognition or merit.

Audrey H on

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The UBox was delivered to Western but moved to another location without telling me. My movers were two hours late because of this. The box was loaded by the Western staff incorrectly onto the trailer.

Richard S on

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I didn`t really interact with the facility. The box was delivered on time and moved by movers to my location in good condition.

Monica M on

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Helpful putting furniture together

Lindsey N on

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Everything was supposed to be delivered on a Sat. but uhaul didn`t release my boxes until MON. I was told at one point that my box was lost. I lost my movers due to uhaul` incompetence. Etc.

RYAN S on

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My ubox did not leave the store when they said it would. I had to call and complain to get them to ship my ubox.

CEIL D E on

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the manager in this branch was very helpful

CEIL D E on

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Mark, the general manager, personally assisted us and he was very helpful and patient when we needed same day reservation.

JAVIER E on

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Good