Customer Reviews for U-Haul Moving & Storage of Fredericksburg

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Fredericksburg

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Melva S. on

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Steve F. on

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Elizabeth L. on

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Everything went smoothly until I saw that I was incorrectly and over charged (twice). Still waiting to hear back from my inquiry. I won't be returning or recommending until I have a response.

MARY R. on

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Mary R. on

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Very courteous and knowledgeable employees.

Shaliek T. on

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Kathryn G. on

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Hand cart was rusty and caused unnecessary abrasion to the furniture I was transporting. Otherwise, employees were friendly, accessible, and responsive.

charles m. on

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I received different answers from three different people about how the 24/7 pickup worked. Luckily, when I got to the location Sunday morning there were two people there (an hour and a half before they opened) who were able to get me my truck so I didn't have to waste that 1 1/2 hours waiting for the location to open. Fast, friendly staff.

Abdullah R. on

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Let them know to use the app before they drop the keys off since they need to input mileage.

Kathryn D. on

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Elizabeth G. on

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I checked "no" for the status of the equipment only because the truck was pretty beat up outside ... lots of dents. Other than that it drove fine.

Edward G. on

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The man who helped us rent our trailer was fantastic! He knew exactly how to get the lights working and connecting the trailer!

PAULA J. on

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ROBIN E. on

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Stephanie S. on

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Excellent service and very efficient and professional.

thomas m. on

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-website kept defaulting to a 1300 pickup time which was not what I wanted. -more expensive then I expected with the $ per mile. -drop off was smooth, but only 1 person was working the counter. took a while.

leigh r. on

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Great service. Great product.thank you

Pennie R. on

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I always have a pleasant experience at that location. The staff are on top of their game. They're fast and courteous and helpful. I never have to wait more than a couple minutes and they're always nice.

Shaqualla H. on

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William M. on

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This U-Haul team is awesome! I always enjoy my experience with these folks. Keep up the good work.

TERI M. on

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Amanda R. on

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Kevin t. on

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ARVIN I. on

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Very helpful and friendly

Carl W. on

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the staff is always friendly and attentive. have used this location several times and I have never been disappointed

John H. on

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KATHERINE E. on

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The gas in the truck was at a lower point than was indicated on the paper. My husband noticed it after we pull out and got to the light in front of the store in Frederickburg. That location is awkward to get to and you have to make a u-turn, plus we were already behind schedule, so we didn't go back to let the personnel know.

david w. on

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annmarie k. on

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Checking in via U-Haul's mobile app was difficult due to connectivity issues in this area

Rudolph T. on

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Poor experience. Manager pressed charges on me for theft when she was just too lazy to run my card. And my attorney has proof that the money was in my account when she claimed it wasnt. UHaul has had my rental and not bothered to drop charges and continue this bs; at this point putting uhaul in a position on getting charges pressed on them for false reports and my loss of pay!

Chris L. on

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Very seamless process. Pickup and return were excellent. Trailer electrical adapter had some issues but we were able to resolve quickly before initial departure

Shreenath V. on

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Gerald M. on

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Always a very helpful friendly staff. Great U Haul location!

Richard G. on

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Kerri H. on

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Great customer service, for myself and the others being served.

Nathaniel M. on

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Big modern clean facility. I pulled up with my trailer, a staff-member came to my Jeep, unhooked the trailer for me, did paperwork on his tablet, emailed me the receipt (offered paper as well) and I was done. Super Smooth and fast!

JOHN C. on

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Deborah L. on

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Robert g. on

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Want to thank the customer service. The truck i reserved for specific location was not available. So I had to drive to another location to get the truck and they in turn lowered the rental cost and the mileage thanks...

MARK G. on

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railynn v. on

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ROBERT g. on

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Friendly clerk . Very professional

Gayle N. on

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Staff was friendly and helpful -- both that I interacted with had smiles, which was great for an early Sunday morning!

MICCHAEL A M. on

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Lex S. on

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William Z. on

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Fast checkout and checkin....very pleased

Anthony B. on

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Very professional and location is perfect.

WILLIAM E. on

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I have moved many times serving over 21 yrs in the Marine Corps and your organization especially this specific location provided awesome support. Every single person at this location had a tremendously friendly attitude, whether it was first thing in the morning or after a long day. Best customer service I have every received...EVER!!!

Robert M. on

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Patrick M. on

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Michael N. on

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HARRY b. on

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Jeannie Anderson and Nina were outstanding representives for Uhaul. They should be teaching customer service. Thank you to both of them. Because of them I will always use this location in Fredericksburg VA.

Tim N. on

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Very efficient.

SHANE S. on

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Joshua F. on

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DAVID J. on

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Daniel E. on

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Alan E. on

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Great experience from pick up to return! This is a U-Haul dealer that has it together.

Dave H. on

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First rate equipment and service! U-Haul staff was very courteous and efficient.

Helen O. on

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Easy transaction!

Helen O. on

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All I needed this time was a utility dolly - they got me in and out fast!

james r. on

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nothing i can think of.....

manny a. on

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I have moved many times in the course of my career and I have to say, that location is one of the best I ever encountered. Taneisha was a total professional and a treat to work with. The crew was polite and courteous. They made my life that much easier that day. Great job!

Diann A. on

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During peek seasons have more availability of the 2 smaller enclosed trailers.

Barbra E. on

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Excellent service! I will definitely use this uhaul location again!!

John S. on

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Thomas R. on

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Clear guidance on where to park when doing an after hours turn in would be helpful.

Ray K. on

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Everyone very nice

MIKE S. on

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SCOTT B. on

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Joe B. on

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I DON'T KNOW ALL IS GOODTHE WAY IT IS

michella h. on

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Always great customer service,they go above and beyond to fit your needs

Karen H. on

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Marvin P. on

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Helen O. on

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All the staff and especially Jeannie Anderson were extremely pleasant and helpful. The General Manager was informative and accommodating and guided me through some changes needed. This Truly Helps when someone is already wrestling with all the details involved in moving. Highly recommend this location.

Ryan C. on

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james b. on

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I've experienced nothing but friendly and superior customer service in my 3 or 4 visits in the last 2 months! Keep up the good work!!

gary f. on

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GREAT EXPERIENCE!

mark w. on

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INGRID S. on

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Another extremely successful and easy rental experience at this location. Thank you!!

John S. on

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MARTHA M. on

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More associates to help with checking out.

Ken B. on

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Trailer was not hooked properly, had to complete the hookup after departure. Totally unsafe. Trailer was also dirty when rented.

KATHRYN T. on

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KATHRYN T. on

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Michael D. on

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JBLATCHFORD R. on

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Jeanie the manager is a great asset to your company. Her management style and the environment she creates in your facility makes it a pleasure and convenient place to go and do business with you. You need more people like her in your company. She should be used at a higher capacity to teach other locations how to create a great business environment for both customers and employees. Thank you for a job well done Jeannie. Kudos!!!!!

Barbara P. on

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The service we received when picking up the van was wonderful and efficient. The gentleman who was there when we dropped the vehicle off (after hours)was NOT very friendly. Parking was difficult both when picking up and dropping off the van.

Robert H. on

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PAULA J. on

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ALISHA K. on

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Customer service was excellent and the whole renting process was quick and easy.

Elvin R. on

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Bill L. on

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Thank you very much!!!!!

David K. on

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Trailer was old and had damage to left front skip but it did not effect pulling it.

Gerald M. on

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I did have to wait a bit at the end to finish the billing process, but the customer service representative was quick and efficient.

Terry W. on

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Brand new truck was great! The customer service was great! The only thing is they waited to call to setup the truck pickup the day before. I was a little worried the truck would not be available but it all worked out great. I don't ever plan to move again in my lifetime but would use uhaul if I do.

Sherri H. on

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Customer service was great. I definitely would recommend this location to friends and family!

serena c. on

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Lower prices

Jim B. on

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KENNETH G. on

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Very professional and helpful staff..will definitely rent and purchase from Uhaul again.....

BRIAN M. on

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They got me in and out quickly, and were courteous!

William B. on

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Edward B. on

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It would be nice to have a tonuge jack to make connecting and disconnecting of loaded trailers easier

Lisa E. on

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SHANE S. on

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KEVIN C. on

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CAROL S. on

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Jim H. on

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FAY R. on

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The staff is friendly, know their job and helpful. Keep up the good work.

WILLIAM J. on

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No issues dropping our truck off here. Had a short wait while they finished with the person ahead of us. And when we left there was already someone else waiting in line.

David R. on

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Nothing! You guys did great, service was friendly and Bradley was a great help. The staff noticed that one of the links on the trailer chain was inoperative, and changed it right there. Hard working and friendly staff!

Sean T. on

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employees were pleasant and helpful just not enough there was quite a wait for service

Cheryl L. on

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SEYIT B. on

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Very professional employees.

David R. on

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Christopher K. on

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Shame that the truck didn't have an odometer that counted tenths. First mile was completed pulling out of the parking lot. Otherwise, staff, truck, etc were great, convenient, professional, friendly, and accommodating.

Melody D. on

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DALE T. on

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Very friendly and professional staff

PAULA J. on

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Charlene R. on

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Brian H. on

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Lois S. on

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Gregory H. on

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Smooth and effortless procedure at Fredericksburg location. Drop off location was very close too. Overall a good rental experience.

Stone Q. on

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Cheryl L on

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I chose this location for interior units with individually alarmed doors and was very impressed by friendly staff and clean, organized facility. Use of the carts near the loading area is a huge bonus.

Roger H. on

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The price to rent the van was suppose to be $19.99, but they tried to bill me $28.99. I had to return for a correction.

DONALD B. on

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Saw nothing you could improve on the entire staff was polite knowledgeable and efficient the service was fast and the equipment was well maintained and everything was well explained

alex h. on

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Richard R. on

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NOORULLAH N. on

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the guy who handled my case in the store was a great person with great customer service.

Kristin T. on

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Nothing I was offered the safety insurance which normally I decline 100% of the time with the larger trucks I've used. Today I purchased a smaller truck which was cheaper so was ok with purchasing the insurance. And boy am I glad I did!! My mirror was hit by an oncoming car, I thought the glass had shattered my window. Called Uhaul explained the situation and had comfort in knowing the insurance covered me. Thank You again for your great customer service.

Richard R. on

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Every employee that I talk to was very helpful and nice even when it was closing time the stayed to answer my questions

naureen m. on

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Fay R on

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I am going to enjoy my stay with U-Haul. The facility is clean. The staff is friendly and knowledgeable in their work. They will work with you to make sure you have a pleasant stay with U-Haul.

Virgil W. J. on

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rosina a. on

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Great Service!!!!

Jack B. on

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Every one I met, and I met a ton of folks, was very professional and helpful.

lawrence c. on

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Customer service representative did her best to provide the equipment necessary at an affordable rate! People like her make all the difference when it comes to selecting a moving company! Positivity is key!

SHELIA B. on

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robin s. on

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Excellent customer service at the center. Staff was extremely helpful.

mark b. on

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MARY P. on

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great customer service little high priced but they did have everything I needed and on time. Thanks

Sunnyullah M. on

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If you could put a dolly and some used blankets in the car that would be great

Carol E. on

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Unnecessary pressure with pick up tome. I called to let facility know that I am still coming. My purse time was 730. I got through to someone @ 740. Around 815 getting a call from a rep of the actual facility asking me y o confirm or cancel. She told me I spoke to the National number. The information should have been merged. That would have been less stress on the mover and the I haul attendant can deal with the in house customers. Saturday's are very busy. Despite all that the reps were all pleasant and attentive.

Michael N. on

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People were great! Need to have a clearer address to be found by the GPS.

Rodney S. on

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I was in a last minute bind needed a vehicle flat bed and Craig and his team waited for me to get there which was right at closing time. Thank you helping me out.

steve d. on

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They stayed 15 min late to help me ck back in. Helped another client past 7 as well. Not only did not complain but were as happy and polite as if we were the first clients of the day. I know I have complimented this staff before and it seems redundant but they never give anything but 100%! Whoever hired these people is a genius.

Judy E. on

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Ron T. on

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Stephen B. on

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Incredibly clean place. Was met in parking lot by attendant. She checked me in on the spot. All I did was take trailer to trailer parking area and another attendant unhitched it.

steve d. on

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Absolutely A+++ service from front to back. These people were on the ball today. I admire a we'll run business.

Thomas R. on

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Deloris B on

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Staff was very polite, respectful, courteous and helpful. Thank you.

Latina J on

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I was assisted by Brady or Brad.what A professional,Respectful funny Rep!!

DIANE G on

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Very nice staff.

DIANE G. on

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CECIL K. on

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ROBERT A. on

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Manager was amazingly helpful.

Dennis W. on

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James N. on

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joshua v. on

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I rented a 5x9 open trailer for the weekend. I reserved it for pickup by 5 pm Saturday. I ended up getting it at noon. I was told that if I had dropped it off prior to Monday morning it would be one day. I returned it Sunday at approx 3:30. I was subsequently charged two days. We were not made aware of the 24 hour time change due to earlier pickup. When it was returned, the location employee was more confused than we were and did could not explain dual charges. Was told to call 1-800 number. The customer service operator assistant was very helpful. She made sure our complaint was noted and followed through. Uhaul made sure we were reimbursed for the overage charges. I will definitely recommend uhaul again. But not the Fredericksburg plank road location; as this was our second negative experience there

TERRENCE L. on

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Provide more discounts, for example for military and clients currently or arranging for U-haul storage.

Dwayne W. on

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UHAUL Agent Taniesha Wiseman was truly most professional during the entire rental application process. I give her an A+ for her effective listening skill. The best ever. Excellent customer service! Got my truck. Picked up new couch from COSTCO. Drop off home. Done in 2 hours. No time wasted whatsoever thanks to the quick in and out at UHAUL. Thank you!

Desiree A. on

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Great location right off of the I-95 and you can see it from the highway and is a well lit location.

Melba A. on

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vincent b. on

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Fast in and out. Knowledgeable with good advice and service.

SHANE S. on

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I rent at least 4-10 times a month and they always come through for me. I even had it snow one time and they had the truck ready and warm and ready to go.They are always happy to see us!!

Derek J. on

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Neil B. on

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Great service, great people to work with. I will call again. Thanks Neil

Corey W. on

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great experience

Leon B. on

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Dave Coakley was very helpful when I needed to switch trucks. I will use Uhal again in the future.

Amanda K. on

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jim s. on

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Easy return.

Melba A. on

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Claire A. on

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DEVONTAE J. on

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Jeannie Anderson needs to be retrained in customer service and business administration. Besides using profanity with my assistant mgr she also seems to have no concept of uhaul corporate policy. My annual box truck rentals total in excess of $100k. I would love to utilize uhaul for a portion of this but we meet nothing but resistance at the Rt3 UHaul. Besides contradicting the corporate rep that garaunteed us .40 cents per mile over 200. She decided to ignore their instruction and charge .99. These actions will basically cost your company $50-$100k annual. You can personally thank Jeannie for the lost revenue. It borders on ludicrous I could go with 10 other examples.. Like her demanding we bring a truck back promising to give us another. When we arrived she sent us 30milez away. Let me stop. I've worked in many corporate organizations,FEdEx for example and I've seem my share of people who are not customer service oriented and aren't bought into the Corp culture. They do what's most convenient for themselves. Unfortunately this is what you have at you rt3 location. The one thing I can say is that Penske should pay her a bonus because she absolutely ensured my business with them.

Kevin H. on

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Bradley and Taneisha hooked me up! Smooth simple and easy transaction! Very friendly and helpful people! Got me the auto transport i needed to move my BMW.

STEVEN M. on

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SETH W on

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Herby and Jeannie were very helpful. I would recommend this storage location to everyone.

A'shadieeyah D on

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BRADLEY WAS VERY HELPFUL, FRIENDLY AND PROFESSIONAL. HE PROVIDED EXCELLENT SERVICE WHICH MADE A VERY CHALLENGING SITUATION PLEASANT.

Ellen R on

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Couldn`t ask for better service. They actually remembered us from our first visit. Very professional and friendly.

Clacy B on

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Great experience with the only negative being some delay due because of slow U-Haul network

KENNETH K on

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The reason I always go to this place is the people....they are great!

laura j on

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The only thing that would make it better is if there was a light in the actual unit. It gets dark early now and was rushing to see before it got to late

Sandra M on

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Excellent service and very helpful people

KRISTIN B on

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This facility has always been clean, the bathrooms are clean, the furniture and mattress carts are very helpful. I had my storage for 5 years and no signs of rodents or bugs. An A+ in my book.

ruth l on

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Great

Ruth L on

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Excellent staff Valerie and Jeania the manager very helpful and knowledgeable with me buying boxes getting the truck and my storage

oliver J on

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Thank you

JACELYN H on

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Staff always very pleasnt and helpful great group here. Highly recommend this location!

marleane h on

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the manager keeps on adding on late fees on a weekly basis,notice to change lock on a 3 day by telephone enough time for the customers to change lock if not a $ 50.00 fee

CAROLIN B on

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24 hour access with no upcharge would be a welcomed imporvement

Thomas B on

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Lady sold me unit was awesome, but code later did not work and no emergency contact, only messages at 2 numbers. Loading dock was unlit and dark. Code eventually worked.

NILAJA M on

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24 hr access sucked.Having 2 log n2 2 separate doors was annoying.Having 2 use the tiny door with an uneven ridge n the flooring made it difficult 2 roll carts walk safely.2 many false alarms 2.

ANDREA D on

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long wait times in the office, unapologetic, did not refund money for partial month of storage

PATRICIA E on

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Users are forced to buy a particular lock which mainly was from your company, forced to buy your insurance which I found was an unnecessary added expense, and your rates are high

REYNA P on

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All the staff at this location were great thank you guys for everything

CHRISTINA T on

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I checked out of my unit 3 days after I was charged for the month`s rent. I assumed that fees were prorated and that I would be refunded for days not used.

MICHAEL M on

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Very clean and well-lit facility. Very friendly and helpful staff.

FLOYD C on

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Had to pay extra to get in after hours. I guess if everyone had after hours access then that may create more problems. Personnel always very helpful both on the phone and in person.

FLOYD C on

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Had to pay extra to get in after hours. I guess if everyone had after hours access then that may create more problems. Personnel always very helpful both on the phone and in person.

NOLAN A on

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I would absoloutly recommend this storage facility to anyone. Excellent service,secure enough 24/7, and staffing are very professional and friendly.

Christine H on

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The manager went above and beyond to help me with my storage unit--I had to upgrade, and there was only one of that size left. She was so helpful!

RAJA T on

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The service was above and beyond

NOLAN A on

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Great personalize service.

WADE P on

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The general manager at this location is outstanding, she knows her job and runs a very efficient location.

WILLIAM M on

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Great and friendly atmosphere.

LILLIE P on

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The key card didn`t work well.

John T on

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Despite starting early There was a screw up and we then wasted time. The staff apologized. Overall, it`s too early to say if I`m satisfied with the overall experience.seems pretty expensive as well.

COURTNEY L on

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Excellent staff!

STEVE S on

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Staff very helpful facility very clean

RENETTA B on

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There was a roach shell in my unit. A lot of turnover in staff. Friendly at times, sometimes not. 24 Access is great. Very well lit.

THOMAS C on

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Too much paperwork, way more than other storage companies, no lighting in unit and extra charge for 24 hour access keeps my review from being better.

JOLIE E on

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It is conveniently located and easy to use and the staff was always friendly and helpful.

stephen n on

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Thanks Jeanie you and you staff are awesome this was so easy thanks SW Nemeth

ALEXANDRIA M on

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Facility was great. I went with this facility because my brother in law and sister had a good experience when they moved here a couple years ago. And the staff was Super friendly and helpful.

AMBER C on

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Exactly what I needed, very convenient, friendly staff

MARCIA R on

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Wonderful service! Very helpful and friendly.

ADAM B on

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All aspects of your storage experience were easy to use and convenient.

ROY M on

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All the people I dealt with were friendly, helpful and treated me as if they wanted my business. That seems to be rare anymore.

NAKIA L on

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I cannot put into words the amazing staff at this location. I needed a truck. I needed storage. These guys made a daunting task, uber simple. Thanks Brandon Jeremiah!!

JONATHAN S on

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Staff was very friendly, Craig and Brandon were very helpful.

CRAIG V on

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Good people. Very accommodating. Appreciated the ALWAYS very clean bathroom. Set a high standard.

CHRISTINE C on

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Uhaul in Fredericksburg did a great job securing my property and Genie helped me out alot in assisting me with a settlement and making arrangements to pick up my stuff and close my unit.

REYNA P on

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Tanesha was very helpful she went above expectations. Thank you so much for all your help

RUTHAN S on

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last second accommodation was smoothly handled the tech did experience slow computer issues so it took longer than anticipated

DAWN B on

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I had my unit for 3 years and 3 months. That should say it all right there.friendly, helpful, courtesy, professional group. I`d recommend them as well as use them anytime no hesitation.

CHERYL P on

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Everyone always was friendly and eager to be helpful when needed.

CHRISTOPHER G on

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GM Jeanie was Excellent!!! She and her team of Tanesia, Jeremiah, Craig were absolutely amazing. We truly appreciate all her hard work. Well done Jeanie and Thank You!

ROBERT L on

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Perfect for my needs

LAUREL G on

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Everyone is warm and very and very knowledgable about U-Haul products and services

JACQUELINE B on

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The facility is immaculate. The staff is efficient and friendly.

JOSE P on

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Outstanding service. Friendly, Courteous staff.

DAN B on

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Great

JUANITA S on

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Craig was professional, friendly, helpful, and had a wonderful personality! He is management personified!

SEKOU S on

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best experience

ELAINNA W on

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Too expensive

EDUARDO S on

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Jenny was excellent!! Looking forward to using U-Haul again for all my moving and storage needs. Very impressed by the facility and especially the staff. Ed Santiago

RICHARD P on

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Very helpful

JOHN D on

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I was satisfied

PATRICIA E on

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The furniture carts need to be wider

JACQUELINE B on

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Excellent service and immaculate facility.

AMELIA C on

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Very friendly and answered all my questions, no matter how small or big they were...

SHAUNA B on

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The entire staff at this location was so helpful! The manager was especially helpful! Thank you!!

Carroll C on

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good experience.Thanks

LARISSA J on

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Great service

ARVETTE Q on

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I was greeted with enthusiasm, professionalism. The staff were truly helpful. Mr. Cleaver was professional and informative. If I need storage and a truck again in the future, I will RETURN.

COURTNEY L on

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Staff was very helpful! Easy transactions! Would highly recommend!

Margene E on

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They were great

DAVID K on

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Very nice

Patricia A on

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U-Box was perfect for my needs, since I had a sizeable amount of household goods to move from my Dad`s house to my house, and I did not want to drive a truck across the country.

BETH S on

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Staff was very informative and helpful. Manger was kind and knowledgeable.

JOSE M on

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Best customer service ever from the crew at this location. They really make you fell valued... Not too many places do that anymore.I`ve never had a problem. Hats off the the manager and crew!!

MICHAEL M on

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I was impressed by both the facility and the level of service. I would recommend them completely.

AHMAD W on

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Joey gave us a great customer experience.

CYNTHIA G on

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Very clean

THEODORE H on

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N/A

THEODORE H on

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N/A

MICHAEL B on

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no problems at all

MARTHA L on

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This facility needs more parking for those using the storage facility. On our last day though there was water on the floor and gasoline spilled in the elevator.

CHRISTOPHER H on

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ABSOLUTELY LOVED STORING WITH THEM. I`VE RENTED UHAULS FROM THEM TWICE, AND USED THEM AS A STORAGE SPACE FOR ABOUT FOUR MONTHS, AND THEY WERE AWESOME!

JOSE F on

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I ordered the wrong size unit and Joey was most wonderful, patient and understanding in successfully finding us a proper sized unit. Service was quick,efficientdone with a sense of humor.

GREGORY S on

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The facility and storage was better than I expected.

ILENE T on

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can`t say enough about choosing Uhaul yes to all questions listed.Joey was a pleasured to have worked! he a keeper,for sure. m,Y first time moving at age 78 it was great working with your company.

KIRSTEN F on

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My experience with Catherine was amazing. She walked me through the check-out process and her attitude was the best I`ve encountered while at U-Haul. I would recommend her and U-Haul again and again.

MARILYNN F on

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The unit does NOT have convenient access. No drive up load/unload. Moving items through a maze of hallways is NOT user friendly.

ANGELA C on

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They are very busy, need more front desk help. If they are busy when you call the phone gets transferred to another location. The other location does not give as good customer service as Plank Road.

MELISSA F on

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It was always clean and staff was always very helpful

TIMOTHY G on

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Staff was very friendly and helpful every time I had contact, whether in person or on the phone.

ARVETTE Q on

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The employees especially Ms. Kat were more than helpful and accomodating. I truly appreciate their kind words and willingness to help! Kudos!!!!!!!!

ROBERT F on

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The staff is very attentive and caring. That means a lot when people are in the middle of moving, storing, packing and unpacking. Thanks so much

DAVID H on

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nice place, great people

DONTE T on

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Little over priced when compared to competition and rate raises are not warranted.

BRENDA H on

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Facilities well organized, bright and welcoming. Staff was friendly, professional and knowledgeable.

CAROL G on

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I closed my storage locker and the young man who helped me was very nice,it seemed to be very quick and efficient.

ALICIA B on

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Very Good in all aspects

MICHELLE R on

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I had a wonderful experience with this facility. Every interaction was professional and the staff was always super helpful and accomodating.

Sandy K on

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Took 2 hours to have Uhaul release Uboxes to the moving helpers booked through Uhaul or to my family. Though incredibly frustrating, besides the hold-up, all was good on the packing and returning side

NEDRA K on

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Extremely nice young lady that helped me and extremely clean and new-looking even though I know it`s been there for years. Great job guys!!!!

MEECHEL H on

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Melva and Joey were awesome they gave me the best customer service ever. I had no idea what size truck or storage unit I wanted they helped me out so much.

ROBERT C on

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Staff were very friendly, helpful and professional.

JASON S on

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Good experience. Fortunately I was able to get my things out of storage before the rate increase. Access to stairs would be helpful.

DAVID C on

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Very good experience.

CAROL N on

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My experience was excellent, my first contact was very helpful. Jeremiah was very helpful and also had no problems in assisting me with changes I had to make. His customer service was excellent.

BRUCE H on

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The young woman who helped me was AMAZING not tall, full of energy - I wish I remembered her name!

ROBERT H on

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A well run business with great people!

VANESSA S on

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not all staff was or is friendly..

CHRIS S on

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T

ALLEN W on

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great storage experience.

TERRY B on

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I have dealt with the U-Haul Staff on Plank Road numerous times with trailers with great results, so I wanted to use this storage facility.

SEKOU S on

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Service was simply the best.

CHERYL P on

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Thank you Joey your helpfulness and your courtesy.

HEATHER R on

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The staff that I dealt with was wonderful. Made the whole process quick and easy.

YAMEI W on

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Staff very nice, just wish storage is 24 hour access

LISA R on

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Very clean storage bldg.

CANDINCE M on

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This was a great experience we did not have almost any issues the staff could not handle. Special thanks to Andrew and Crystal they were wonderful.

KATHERINE P on

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Everyone I interacted with was helpful and friendly. I got exactly what I needed promptly and precisely. I will definitely use them again and recommend them to others.

STEPHEN B on

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Very professional and extremely clean - thanks!

MISTI K on

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Very nice facility and staff.

TONY H on

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terific

ARLENE P on

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The facility hours were really non conveinent

GREGORY G on

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Really great place to do business.

MICHELLE S on

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We needed storage for our household items on short notice for a temporary move. The facilities were clean, the staff helpful nice, and everything we needed was available. A great experience!

JANET B on

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Everyone there went out of their way to be pleasant and helpful. Wonderful. If I have to store anything again it will definitely be with U-Haul.

KIMBERLY AND BERNARDO M on

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Items well protected. Would have liked to get into unit earlier in morning instead of waiting til 7am, but overall happy with unit. Price was good. Staff needs customer service training.

JOMO J on

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Reservation was made...but when i called, it was at another location. When i got to the new location...the eqipment was not there. I had an auto transport and got stuck a few miles away.

NICOLE C on

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I would rent another storage unit from this facility.

RODNEY M on

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Andrew helped my wife and I out in the most positive and courteous manner possible. Ver professional and knowledgeable.

ALICIA W on

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It wall went smooth and easy!

ERIC L on

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The staff were extremely rude and unprofessional. After the experience I had with this location I will NEVER use your company again. Sincerely Eric L.

ROBERT T on

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Great price for a interior storage locker.

CHRISHANNA H on

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They were flexible and helpfu. Thank you so much.

SUSAN W on

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The staff on Plank Road in Fredericksburg, VA were the best! Thank you for all you support!

AMY H on

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Horrible experience. Lack of communication and greed.

ROBBIN S on

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Simple, Clean, Safe.

DENNIS W on

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Great staff, very helpful and accomodating our needs

SUSAN W on

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The staff were friendly and very helpful!

SHEILA L on

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The staff members were always there to answer any questions and very respectful. The facility was always clean and card access to our unit was never an issue. Would recommend this facility.

JUNE Z on

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This is the third year we have used this facility. They are professional, clean and safe.

SAM M on

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the staff was as good as they come

JOSEPH S on

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No comment

DANIEL K on

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It was a confused and muddled mess and still my boxes arrived with leaves an dirt tracked inside them. Customer service was terrible. It seemed no one communicated.. awful experience

DANIEL K on

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It was a confused and muddled mess and still my boxes arrived with leaves an dirt tracked inside them. Customer service was terrible. It seemed no one communicated.. awful experience

IAN J on

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Superb. Great customer service, very friendly and helpful.

BRIGETTE S on

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The box is a lot smaller than we had thought, the cost might have been comparable to the POD as the Pod is larger, next time we will look closer.

WILLIAM C on

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Very well run - professional staff - temperature very constant - extremely clean.

LAKEISHA J on

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N/a

LAUREN S on

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This service was horrible. I was lied to by store representatives. The general manager Anderw Williams was inexcusably rude and unaccomadating.

LAUREN S on

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This service was horrible. I was lied to by store representatives. The general manager Anderw Williams was inexcusably rude and unaccomadating.

BRIAN W on

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A simple, easy and cost effective way for our move from Virginia to Florida. U-boxes are great !

BRIAN W on

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Simple process and very cost efficient.

HILLARY H on

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The idea of UBox is great. My reality was repeatedly given bad information, being overcharged it didn`t leave here for 16 days. EXTREMELY upset about $350 overcharge. Please call so can be resolved.

MALCOLM M on

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Very good, clean, and accessible.

BOB P on

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My exbox 360 with controller was missing between storage and loading. I don`t know it was until I got to my new home in pgh. pa.

TERRY V on

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You operate in a disreputable manner and obviously don`t care why with your 200 character limit.

JACK B on

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Andrew and his staff were very professional and a pleasure to work with

MICHAEL V on

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I wasn`t pleased that I didn`t get the 24hr access that the website told me I could getAND NOT FOR AN ADDITIONAL FEE

ANDRE M on

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Adequate facility,and superb customer service from Sarah!

ROSE H on

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Jeremiah was very helpful and knowledgeable.

LENOIR M on

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The staff was very friendly and knowledgable

RUTH P on

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Excellent customer service - friendly, knowledgeable, and efficient in their process

MARGARET S on

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There need to be more clerks at the registers. There has been more than one time that we`ve had to wait several minutes for a clerk to help us handle a transaction.

PATRICIA A on

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What a pleasant experience...to store our daughters belongings is such a safe, clean facility!

MELANIE F on

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Thank you for all the assistance that you have provided over the last two years.

BRIAN H on

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I called several storage companies first, they were all more expensive and the representative sounded as if I woke them up. Uhaul was open and ready for business early and very friendly.

NCAF I on

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It would be nice to have longer full access in the evening. The staff at this facility were the BEST. The Arizona phone service was useless!

LYNN J on

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I have nothing bad to say about this facility. I wished they were open later in the day on a couple of occasions, but everyone has to go home sometimes.

ODESSA H on

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Nate was very patient/understanding. I was ready to leave I felt the manager had been very sarcastic to my question about a 10 x 10. Nate`s attitude save the day, he desrves a promotion and a raise.

ANTONIO N on

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Very Good service and facilities were in accordance to uhaul standards

HEATHER J on

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nothing to say

EMILY J on

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The Customer Service was the best everyone was so nice. The owner was the best and was extremely helpful he should get an award for being at his facility on a Sunday when he could of been off.

RONETTA W on

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The service was excellent. I had great experience.

ANDREW O on

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My U boxes were delivered late to Fredericksburg and I have yet to receive a call back from management.

RANDY K on

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Great Service....

DARRELL C on

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I am very pleased with the UHaul services I received. Well Done to your staff!

AMY B on

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They were friendly, courteous, and packed a lot more than I thought they could fit in the U-box. They got the job done quickly. I would recommend this person to help.

MARGARET A on

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kinda creepy when i was there alone

BOB P on

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very good experience with the storage.

CLAY O on

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excellent

BARBARA H on

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I was very satisfied with the service. Staff was most helpful whenever I had questions.

FRED P on

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very good experience

BILL P on

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wonderful and helpful employees

TERRY V on

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No prior notice the size unit we rsvd was not available second floor, sub 2 units in musty basement, no security gate, charge for after 7pm access, originally told 24 hour facility.

MELINDA N on

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Excellent service.

PATRICK J on

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Friendly staff, did great job explaining site and did not push up-sell for additional features but offered all politely with explanation.

JACK B on

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Excellent facility and very responsive management and staff, I will happily recommend to friends and colleagues

MICHAEL W on

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Good cooperation all round from upbeat service employees and the Manager. Using you some more as a result..

DANIELLE T on

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The staff didn`t have my u-box ready and I waited over an hour for them to figure out where it was.

ADAM B on

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Since my rate was raised from $50 to $70 you would think that you would be able to afford more than one person to run the front desk. Waited nearly 30 mins to speak to an employee at the front desk.

TABITHA L on

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The staff was very nice and courteous.

DYLAN R on

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I witnessed two customers publicly humiliated at the front counter by staff. Staff and owner need to be more curteous and helpful in explaining services and policies.

ZIYAD AND PEGGY A on

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Nathan was very helpful and a great job going over the paper work the unit and all the services.

MATHEW H on

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Friendly staff. Prompt service. Clean facility. Would definitely recommend to friends and family.

STECY E on

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Great experience and would recommend to friends that need to move themselves. Anthony is superb, very professional, and customer service oriented...best U-Haul employee I have ever dealt with.

BRIAN W on

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Excellent Customer Service !

LARRY W on

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I would like to thank Andrew Williams for helping make my first experience with U-Box a great one. He has single handedly guaranteed U-Box will be my first choice going forward.

MATT AND VICKI H on

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The Manger ANDREW WILLIAMS refuses to deal with customers, Always Messing up our ACCOUNT, Facility is worst run business I have ever dealt with, WILL NEVER USE any U-HAUL service AGAIN EVER,

MICHAEL M on

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Late fees high.

CARLOS S on

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The facility was top notch. The manager arrogant all of the african american employees on site were helpful. I was a little disappointed that you prorate partial monthly usage

LYNN T on

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It`s fine.

TERRI C on

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Not enough characters to explain all of the issues! UGH!

PHILLIP A on

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Only neg was one bathroom needed maintenance

BRIAN W on

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Wonderful facility , the only negative was the entrance door - the change in floor height makes it difficult for cart maneuvering. Perhaps a retro-fit for a smoother transition.

COLLEEN F on

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Have used this facility on several long/short term occasions. Will use it again in the future. Have also referred several people who have used it!

HENRY B on

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The staff was very friendly and helpful. A great place and would use again if needed

GREGORY L on

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Not enough carts for the number of storage units. Often carts were unavailable on weekends as people were using 3+ carts for their units.

PATRICE A on

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Excellent facility and staff!

CASEY H on

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Owner Andrew I believe was very helpful. Nice to see a store owner who actually puts in hours working rather than just sitting behind a desk telling others what to do.

JOSEPH M on

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Very helpful,great storage facility

BRENDA C on

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the u-haul storage space was very clean and well maintained

CHRISTOPHER W on

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Thank you U-Haul. My experience was great. Your staffing we`re such a big help.

LASHAY P on

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I would recommend this Uhaul storage facility to friends.The staff was extrememly helpful.They helped make my move less stressful. Thank you for your wonderful service.

DOUG J on

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Office staff took care of every need that we had. Even helped with a table.

LAWRENTE L on

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brand new

SUSAN W on

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Staff was very helpful and friendly. I am impressed with the cleanliness and convenience of the facility. I`m very glad I chose U-Haul. Thank you!

JON A on

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Our experience with you was superb!! I cannot say enough about the cleanliness, friendliness, accessibility, and security of your facility. J.R. Arthur 850-316-1335

ROBERT F on

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every part of the experience and the facility was excellent.

SYLVIA C on

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Friendly and helpful staff!

RUSTY D on

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People friendly and helpful, good price on unit

CAROLYN G on

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very friendly, patient and helpful staff.

ROBERT P on

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A few of the staff were extremely rude. Also, late fees are extremely outrageous. Glad to be done with the storage.

MATTHEW J on

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My wife made a reservation over the phone. I was told she would have to be there to get the unit. If not for Chey polite and respectful, you would have lost a customer. Her supervisor was not.

JAYANA F on

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The guys at fburg location were great. Trying to originally book on the phone was a terrible experience, order was wrong multiple times.

JAYANA F on

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customer service agents were very poor,had to redo 3 times. Didnt inform me that the rate would go up $20 by switching locations,original pickup location was unavailable/uhaul error. Ryan was GREAT

DELILAH G on

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Never had a problem with entry into the bldg. or bugs etc. I had the this unit for 3 years and I still have one more until. Great Job.

DANA J on

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I really like the storage unit. The only hard part is after the hours fitting in the smaller door.

CALEB C on

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Ryan and his team were AWESOME!! I will definitely be recommending them to anyone I know who is moving. Very glad I chose them over the competition!!

SAMUEL W on

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Rude, and lazy staff more concerned with themselves than taking care of customers.

CRAIG S on

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Ryan rocks.

SARAH T on

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I felt a little sad checking out. The staff has always been so nice to us and the facility is in perfect condition. It felt like home. Thank you.

SUDIE M on

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Very Happy with staff, patient,friendly with great personalities. We joked about football teams. Thank you for caring.

CRAIG S on

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Ryan should be commended. Excellant employee....GIVE HIM A RAISE.

JERRE B on

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loved the lowered drive up bay so the ramp didn`t need to be extended

KELLIE G on

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Excellent staff and facility at the rt.3 location.

SCOTT C on

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Site very clean and well kept. Well lighted and security seemed good. Even bathroom was spotless. Would definitely utilize again. Market to UMW students.

TORI W on

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It was expensive on a monthly basis, but convenient and clean and well run. I would come back, if I ever ended up needing storage again.

MICHAEL S on

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Staff could be friendlier but otherwise it was great, it was Sunday after all!

JOVIDA P on

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My experience was a good one.

MELVIN C on

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good

KATY F on

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thank you for your help. all the reviews on how friendly the staff is was right on. The only thing I would recommend is for you to buy back the old locks so they can be re-used.

BENJAMIN D on

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Great experience. Great people.

LINDA B on

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the facility was clean and well kept..they were very thorough in his explaining the avialability of unit to us, the security of the building and unit. He was very curteous and helpful.

PHYLLIS P on

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nice

MADELINE H on

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The overall level of customer suppot was outstanding from start to finish.

STEPHEN S on

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Highly recommended!

JASMINE H on

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great!

CALLAN B on

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Staff were always quick and extremely helpful.

JILL W on

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I really liked it because it is indoors and the staff was very helpful and friendly.

ELIZABETH M on

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The service was good.

DANE S on

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Was very pleased.

KIMBERLEE E on

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The no pro-rating rule sux...

GERALD P on

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only thing i would have liked changed was 24 hr access to facilities.

ROBERT P on

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thank you easy quick and reasonable pricing

SHANNON B on

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We had mice that came in the storage unit and chewed on our things.

PAUL K on

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My only problem is that I vacated the unit one day after autopay and was unable to get any money back so the unit sat empty for a month.

DEVON D on

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Splintered box, additional fees, incompetent staff, timely, frustrating and costly-especially since we did all the grunt work and transportation

SHANNON B on

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Nowhere was it specified that first floor units are not climate controlled. While we were unloading a security alarm went off for about 10 minutes. No police or security people came

CHESTER O on

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Except when the basement storage area flooded in 2011 everything has been fine

NICHOLE L on

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Very impressed with this store!

SCOTT C on

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Jeremiah was very polite and helpful getting things set up

JAMES S on

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Great experience. The best UHaul dealer I have used. Thanks!

ROBERT W on

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This is a very nice facility for storage. The storage area is VERY clean. The personal are very helpful. I would recommend it to anyone looking for a storage unit.

MATTHEW R on

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Thanks. If I ever need storage again, I hope you`re available.

MARY M on

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Excellent service when I initally rented the unit. Very responsive and helpful staff. I would recommend and use this facility again.

MICHAEL B on

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Misleading web page and horrible hours

MICHAEL B on

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No indication on the website of increased cost for advertised ammenities like 24 hr access.

LAKECIA S on

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The only comment i have,is that their hours should close about or shut down at 10pm,7pm is not convenient to me,other then that everything chouldbe very good.

CRAIG S on

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Excellent service...

HERMAN J on

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Agent could have been more cordial and less mechanical. I got the feeling he didn`t think I was important enough to show a friendly attitude.

ROBERT T on

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Litle upset that I was only 40 minutes late and was charged an addtional $40.00. Seems that there could be some discretion about that charge under several hours.

AMANDA B on

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wonderful and easy!

ELENOR S on

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Thank you all for all of your help!

DENNIS B on

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Staff was very helpful and friendly

CALLAN B on

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The process was quick and easy.

CHRISTINA R on

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You guys were great!!! Wait time was the only issue, but I understand that you guys are high in demand :

DANIEL N on

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Paid for a month. Only stayed a week. A pro-rated amount would have been nice.

PHILLIP H on

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When I leave my Credit Card to reserve a specific floor/space that is a contract with Uhaul. Upon moving in the following weekend, the floor/space was not available. Don`t tolerate this practice.

CHRISTOPHER L on

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The staff at this facility are top notch and always courteous and willing to help. They helped me when I had a difficult circumstance. Would use UHaul again based on my experience.

JAMES S on

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very pleased

BRENDA C on

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The staff were very polite helpful! I would certainly recommend Uhaul to friends family!

JOSHUA S on

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Very good, friendly staff.

RANDY M on

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My unit was rented to someone else before my month was finished. I had planned to use it if necessary for another month. It was assumed I was finished without confirming with me first.

LIESL AND WILLIAM A on

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Nice facility and friendly, helpful staff.

JAMES M on

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I was very happy with the level of service, and the staff was helpful and very friendly.

DAVID T on

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no issues

LESLIE W on

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Beautiful facility, and it appears secure and safe. The staff have been very helpful. Thank you!

LINDA S on

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Service was good and staff friendly. Overall experience very good.

ALLEN W on

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Excellent service and facilities. Thank you!!!

MAJESTIC H on

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Very organized

JOHN L on

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couldn`t ask for more

WILLIAM W on

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Jeremiah was very helpful, patient and informative. He answered all of my questions and took good care of me.

ROBERT B on

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Overall okay but was dissapointed when A. My unit only has a 5 ft door so it is extremely dark there is no power anywhere

PAMELA F on

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First time using Uhaul storage. Facility was very clean. Staff were very nice and helpful!

ANASTASIA H on

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good service

LINDA S on

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It would be much more helpful if the hours were at least til 9 pm. 7 on weeknights is difficult for work days with traffic.

ROBERT W on

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We only needed space to store my mother`s belongings until we could go through everything and it took almost a year!! Excellent service during that time!!

MICHAEL S on

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The service was prompt and quick

LORETTA C on

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GREAT PLACE TO DEAL WITH AND WOULD USE AGRAIN!

CAROLYN P on

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very good and all off the above.

CAMERON K on

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Exceptionally helpful management w/Ryan. Clean as a whistle whatever that means...a VERY GOOD experience.

ANTWAN B on

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The experience was great

JANET H on

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It was a very good experience, for what I needed for.

HEATHER M on

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I just want to say that the experience was overall good. I am very satisfied with this uhaul place. I am relocating from another state and they were very understanding. Thanks

TOM F on

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Very impressed with staff, especially Ryan who was very friendly and extremely helpful!

SHELIA E on

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only used for 2 months but was fine

DAVID F on

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It`s the best storage place I`ve EVER been in! Thank you!!

JORGE P on

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Great service and facilities

ROBERT H on

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The staff at the Plank Road location in Fredericksburg, Va. is excellent. It has a family run business feel.

BETTY M on

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I was not given the unit for which I had a confirmation, but got a downstairs unit instead. I think reservations should not be confirmed unless there is a unit available.

ADRIENNE R on

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I loved my experience renting here. Missy was always very helpful and provided excellent customer service. I will definitely use them again for my storage and moving needs.

WINSTON C on

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Recommend to have longer hours for people who have real jobs. Next time I look for storage, I will take into account time facility is open.

KHOSBAYAR R on

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Overall is good. However, it took me at least 10 minutes to see a representative. Many customers, few representatives.

LORI D on

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Great experience, wonderful facility.

JENNIFER K on

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Everything was great except, the temperature in the facility was supposed to be between 45 and 85 degrees and it was breaching 90 and rising.

DEBBIE B on

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Everything was fine.

CHRISTINA S on

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Disappointed - turned in the keys 2 days into the next months storage we couldn`t get a proration or a refund for the difference. We had to pay the full month even though we only used 2 days.

OLIVE A on

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Everything was great and the stuff is friendly, nice and very gentlement.

PAM G on

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I use your facility for three years on and off, enjoy it 100%. Pamela Grayson

RAY S on

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Everything was great

SHARON G on

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Very clean.

MATT AND VICKI H on

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Not much to say, Overall pleased witht he experience

ANTHONY T on

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The service was excellent I like the building

KENNETH P on

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The manager, Ryan Moulton was extremely helpful and friendly in making my moving experience both easy and less stressful.

STUART G on

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clear, professional service well-maintained facility

DIANA H on

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It was a bad moving day for me and the folks at UHaul were great to me. Much appreciated.

PAULA S on

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The manager Ryan was excellent. He took what could normally be a stressfull, long experience and made it fun. I am happy to have my storage unit there. Paula Smith

DAVID O on

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Very nice storage facility!

BENJAMIN H on

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Staff was very friendly and got us into our storage unit in a very timely manner! Thank you!

ALLEN W on

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Perfect customer service and great facilities. Thank you!

AMANDA M on

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Excellent and helpful staff.

DARYL H on

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Nice folks

SHANTERIA D on

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n/a

CARL L on

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The staff were helpful and friendly. The facility was clean, bright, and user friendly.

HENRY B on

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The staff was very helpful to my needs. They made my experience pleasent

CHESTER O on

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None at this time

CHESTER O on

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Will recommend to others. Great facility.

SETH W on

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Everybody was very friendly and helpful

SARAH T on

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Friendly staff, easy check-in. Highly recommend!

MORGAN A on

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very nice and well maintained facility! great staff!

TAMMY C on

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Wish the evening hours were a bit later but overall it is an excellent facility!

JOSHUA S on

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An outstanding facility staffed by some of the friendliest and most helpful people around! They helped make a very stressful moving experience end on a good note and I`d recommend them to anyone!