Customer Reviews for U-Haul of Andrews Air Force Base

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Andrews Air Force Base

Overall rating:

Reviews without text are currently hidden. Show them

Cleveland h. on

Rating:

Very satisfied with my experience, it could not have been any better.

WAYNE T. on

Rating:

Customer did not leave a comment.

REGINALD J. on

Rating:

Everything was good.

ONEIL S. on

Rating:

Great staff very helpful. Will continue to use this location for all of my moving needs

LESLIE W. on

Rating:

Your employees were very professional. I love the service i received

ryan e. on

Rating:

It took less than 3 minutes to walk in and drive-away in the truck. You can't beat that type of customer service!

Beatrice D. on

Rating:

Customer did not leave a comment.

Oscar R. on

Rating:

Customer did not leave a comment.

WILLIAM B. on

Rating:

Manager provided excellent service!

gordon y. on

Rating:

Customer did not leave a comment.

CHRISTIAN S. on

Rating:

Customer did not leave a comment.

Suzanne P. on

Rating:

Make sure that the customer and the rental agent agree on the amount of gas in the vehicle. That can sometimes be a bit subjective. I used a van to go 9 miles and was charged for more than 2 gallons of gas.

Shelia S. on

Rating:

Great experience, no issues no delays.

Juanita W. on

Rating:

Customer did not leave a comment.

Ta'Shima O. on

Rating:

Customer did not leave a comment.

EDWARD B. on

Rating:

Keep up the good customer service.

grafton b. on

Rating:

Customer did not leave a comment.

Lottie S. on

Rating:

The service I received was excellent, the lady that assisted me was well informed and very polite. Due to me already being in the system I was in & out in a breeze.

BLAINE W. on

Rating:

Location needed another assistant and the wiring on the trailer I use was outdated

Michael E. on

Rating:

Customer did not leave a comment.

Shirley F. on

Rating:

Customer did not leave a comment.

Allyson H. on

Rating:

Fantastic customer service. The gentleman at this location was extremely professional

wayne t. on

Rating:

Customer did not leave a comment.

STEVEN B. on

Rating:

William was a great representation of he company

Deborah H. on

Rating:

All was well.

MICHAEL S. on

Rating:

Customer did not leave a comment.

DAVID M. on

Rating:

None.

Jessica W. on

Rating:

Customer did not leave a comment.

Mechelle L. on

Rating:

Customer did not leave a comment.

KATREISE R. on

Rating:

Excellent quick experience. Would definitely use service again

EVANGELINE p. on

Rating:

Customer did not leave a comment.

Marilyn W. on

Rating:

Have all agents well trained on all aspects of the contract process.

Linda L. on

Rating:

The young man that served me was very friendly and very professional and respectful, Solomon. There were several people in line and he knew how to multitask and everyone was satisfied.

Fletcher M. on

Rating:

Customer did not leave a comment.

GARY M. on

Rating:

Customer did not leave a comment.

ERIN Q. on

Rating:

No comments. I had a great customer service.

Andre H. on

Rating:

Customer did not leave a comment.

EBONY W. on

Rating:

Customer did not leave a comment.

Paul C. on

Rating:

Customer did not leave a comment.

ROBERT W. on

Rating:

The individual operator on duty was knowledgeable and courteous during our processing.

DAMIONE W. on

Rating:

Customer did not leave a comment.

MICHAEL S. on

Rating:

Customer did not leave a comment.

LARRY D. on

Rating:

Customer did not leave a comment.

FLOYD R. on

Rating:

N/A

Robin N. on

Rating:

Customer did not leave a comment.

JONATHAN L. on

Rating:

I've gone to this gentle once earlier this year and he's outstanding with the Custemer service. He saw me pulling into the parking both times and he went outside to greet me and tell me where I can park the vehicle. Very helpful and polite. So I went out of my way to drive to his location and dropped off my uhaul at his location again. Great service will use this 4599 Allentown Rd, MD location again for any of my uhual rentals.

Brenda C. on

Rating:

Thank you

Darryl J. on

Rating:

I have rented various Uhauls in the past and I will go out of my way to utilize this location. They are very organized and professional.

Stephanie D. on

Rating:

Service from this location was much better than other nearby locations. I happened to use this one based on availability. Was a blessing for me :)

Upuia S. on

Rating:

The guys who worked the front desk were so professional. Even when we returned the vehicles the rep was very nice.

ROSEVELY B. on

Rating:

Customer did not leave a comment.

MARIE W. on

Rating:

Customer did not leave a comment.

DAVID M. on

Rating:

No Comments.

Jaminah P. on

Rating:

the truck was a little old, it was clean but seemed to be having transmission problems. when we arrived to pick it up their was only one employee working which made the pick up time a little longer than expected, but the employee was nice and extremely apologetic

LAKESHA A. on

Rating:

Tyrique was very professional and helpful; his customer service was exceptional and he definitely left me with a WOW moment!!

REGINA W. on

Rating:

Great customer service from the staff within, was very please and happy, thank you for your great hospitality.

james b. on

Rating:

Customer did not leave a comment.

Mitchell B. on

Rating:

Customer did not leave a comment.

CATHY C. on

Rating:

Customer did not leave a comment.

Marcel B. on

Rating:

Although the reps at the location were courteous and efficient, the reps on the phone gave me a headache. I called two locations to determine if the appropriate size trailer was available. On the first call I was connected to reps on site and they provide information on availability within 30 seconds. Since they did have the proper equipment, I called the local number for my second choice. Instead of speaking to reps at 4599 Allentown Rd., I was connected to a call center where I received terrible service. When I asked about availability, I bombarded by pointless questions about the constituent items I would be moving and If I would be returning to the equipment to same location, the make and model of my vehicle. This went on for several minutes until I refused to answer any more questions until the rep answered my question about availability. Only when I insisted she answer my question did she realize the she looking for equipment in the wrong location. Then, after reciting the above address three times, she said she could locate or identify the Uhaul address in her computer. At that point l asked to speak to a manager. The manager did only marginally better. The whole conversation took more than twenty minutes - to rent a $15 trailer. It was amazingly frustrating. It would be much easier it Uhaul saves my vehicle information along with my phone number and name on my profile. Then I wouldn't have to justify my vehicle particulars including engine type and towing capacity every time I call. Argh!

Keishera W. on

Rating:

Customer did not leave a comment.

DERRICK H. on

Rating:

Those are guys are A-100 !!

JOHN T. on

Rating:

I rent from this uhaul quite frequently. I never have any issues. But I recently rented an auto transport that turned out to be a nightmare. I drove with the trailer to pick up a car 5 hours away. On the way, the ramps came out of their compartment several times as I was on the highway. I finally got to a rest stop.and purchased bungee cords to secure them. That wasn't cool at all. Once I got to my destination, I loaded the vehicle and one of the tires was very very low. I put air in it . I had to find a station and pay for air. Not happy. The tire was going low rapidly and I was pressed for time to return home and get to work. The trailer swerved all over the road and every hour I had to find a gas station and get air. Furthermore, I couldn't go any faster than 42 mph. A five hours trip turned into an 8.5 hour trip. I made a complaint to the you haul office as well as the customer service center that takes their calls. I was supposed to get a call back . But I never did. Now someone else will probably go through the same ordeal that I went through.. Get rid of old equipment OR maintain it properly. This was totally unacceptable. Sadly, I will go back. But I will never use older equipment again AND I'll have them check and recheck the tires. Unhappy customer

gina h. on

Rating:

Nothing this was my 2nd time at this wonderful location. Thanks again

CRYSTAL S. on

Rating:

Very professional I wil go to this location forever

Gratheryn W. on

Rating:

The staff that closed on Tuesday evening were superb. I witnessed a client come in just before closing and still the staff greeted the customer with professionalism and tact. My personal experience was amazing as well. I was waiting for an uber ride and it was rainy really hard.The staff allowed me to wait inside and made sure that my uber ride was infact safe and correct. Thanks so much for allowing me to see and experience a great staff.

Xiomara A. on

Rating:

Customer did not leave a comment.

WILLIAM B. on

Rating:

Solomon and his staff always provide excellent service!

LORRAINE M. on

Rating:

Customer did not leave a comment.

TEEANN W. on

Rating:

Customer did not leave a comment.

Marcia J. on

Rating:

Customer did not leave a comment.

jermeil d. on

Rating:

Quick service just like I wanted to be

Francis M. on

Rating:

Customer did not leave a comment.

Lakia C. on

Rating:

I have never had any bad experience with a U-Haul visit. However, my visit here was by far the best. The young man who helped me was friendly and professional and gave me good advice about my options. I was in and out.

william w. on

Rating:

i didnt know i had to pay$8.56 to use my credit card

LAWRENCE M. on

Rating:

Excellent customer service!!

Scott F. on

Rating:

We had such a terrible experience that we can never recommend U Haul to anyone. I encourage everyone at Andrews Air Force Base to AVOID the U Haul location on Allentown Road just outside the front gate. If you must use U Haul choose another location. It’s really unfortunate because everyone at the district, region and corporate level was polite, pleasant and helpful as possible. I made a reservation on Monday for the following Saturday in November. First, the U Haul Website indicated that a location near the base (not the Allentown location) had a 26’ truck. Then I got a text saying if I wanted a 26 footer I’d have to drive an hour into Washington DC to pick it up. So the information on the website was inaccurate to begin with. I cancelled the 26 footer because of the distance and not wanting to drive a 26’ truck through DC traffic. The only thing available was a 17 footer from the Allentown location. When I checked the truck out the representative said “There is a check engine light on, but disregard it, it’s nothing to worry about. We’re aware of it and we’ll fix it when you bring it back.” I’ve owned cars that displayed check engine lights for extended periods and ran fine, so I took his word for it. Turned out to be a bad mistake. I drove to my house on the base (only about 2 miles) where I had paid a DITY moving crew to load the truck and unload later at new house. I had paid the crew for 4 hours. We drove the fully loaded truck 10 to 12 miles & it stopped running right in the middle of MD route 301, a 6 lane expressway. Took 4 calls to roadside assistance and 3 ½ hours to get a tow truck. They finally took action only after the Maryland state patrol stated they were going to tow the truck to a state impound lot (with all my belongings in it) if U Haul didn’t send someone in the next 30 minutes. Even then, it took an hour. By the time the truck was towed to my new house, the 4 hours I paid the moving crew for were long past and they had left. If not for some kind neighbors and friends it would have taken hours or days to unload the truck. We were told to call once finished unloading and they would tow the truck out of our driveway. It took them a day and a half after we called to come and collect the truck. I called the following Monday to make sure they would not charge me & reached some sort of district office, attempted to transfer me to the location directly, but the call was forwarded automatically to a call center in another state since the Allentown location had their call forwarding on (it never even rang). It took 3 or 4 phone calls, each time being forwarded to a district or regional call center as no one picked up at the location, until I reached the corporate offices. A representative there took down my information and said she would arrange for a full refund. We do not recommend anyone rent from U Haul.

Frank L. on

Rating:

Great customer service and support.

bryan b. on

Rating:

Customer did not leave a comment.

STEPHAN W. on

Rating:

Have a couple of more van rentals. I did come at last minute, the four were reserved.

austin e. on

Rating:

Customer did not leave a comment.

jerome y. on

Rating:

Customer did not leave a comment.

David T. on

Rating:

Only one employee was there to assist all the customers

JERRY H. on

Rating:

I have done business at this U-Haul on many occasions during the past two months, from buying moving/packing supplies to renting vehicles, Solomon is the most professional and competent representative for U-Haul, thank you,

Stuart S. on

Rating:

Customer did not leave a comment.

Jeremy M. on

Rating:

Great location the only place I go to get my uhauls. The staff was very nice I can remember the two gentlemen names but the were excellent

lisa g. on

Rating:

I was in need of a truck this past Saturday. None were available at that particular location but the sales associate managed to get me one at a different location. Allentown rd. It was fast and courteous. I was really impressed on how easy the transition was. Thank you.

Karen Y. on

Rating:

The gentleman was very kind but he was the only employee there that morning. That made the wait for us and others too long, therefore creating a negative customer experience. The truck that we rented for our 560 mile move was very old and very hard to manage while driving it. The truck had over 100K miles on it. Maybe the older trucks need to be removed from the fleet or rented only for shorter trips.

DERRICK H. on

Rating:

Solomon & all the guys up there are great, much appreciated !

DENISE H. on

Rating:

Customer did not leave a comment.

JERRY H. on

Rating:

I have used this U-Haul on numerous occasions and have found the staff to be very courteous,professional and very helpful. The facility is well maintained and well stocked with supplies- thank you.

jesse w. on

Rating:

Customer did not leave a comment.

ALVIN E. on

Rating:

Great UHaul place to rent trucks. Kudos to the staff (twin brothers) who were both very friendly and helpful.

William B. on

Rating:

Solomon Marsh provided excellent service again!

WAYNE T. on

Rating:

Customer did not leave a comment.

Susan N. on

Rating:

Nothing! The young men at this location were professional, knowledgeable and had great customer service skills. Excellent location..next to the 95/495 exit. Kudos!

Victor E. on

Rating:

Customer did not leave a comment.

Thelma M. on

Rating:

Have someone to check you out while you wait. I see they stated that I brought the trunk back on the 3rd of November but I brought the trunk back on the 2nd at 1:55pm.

Stephan W. on

Rating:

Service representative was pleasant and quick

Matoyia T. on

Rating:

Customer did not leave a comment.

DONESIA M. on

Rating:

Customer did not leave a comment.

Tony M. on

Rating:

Customer did not leave a comment.

Jessica W. on

Rating:

Customer did not leave a comment.

Malcolm W. on

Rating:

Very helpful and the right price.

ERIK G. on

Rating:

Customer did not leave a comment.

FLOYD R. on

Rating:

The vehicle smell like smoke but other than that the service representative provided great service.

Kimberly S. on

Rating:

Need more than one person working the front counter.

Everett R. on

Rating:

Customer did not leave a comment.

Jeffrey L. on

Rating:

The agent who checked me in on return was very nice and efficient. He deserves praise.

Kenneth H. on

Rating:

Customer did not leave a comment.