Customer Reviews for U-Haul of Andrews Air Force Base

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Andrews Air Force Base

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John S. on

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Angela J. on

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Anthony checked us out and was courteous, patient, friendly, knowledgeable and thorough of U-haul service provisions. The young man who checked us in at the end of day was very pleasant, quick and thorough in reviewing our file, the truck and equipment. He spoke clear, confident and was appreciative that we cleaned the truck and maintained the fuel requirement. He even made sure our 26' truck arrived in time at his location per our reservation (thank God!) as the previous renter wanted to keep it longer. Way to go young man ??. This was a holiday weekend and this location could have used more staff around the 3 o'clock hour as there were 4 customers in line when we were done. Facility clean, we'll organized inside and outside. Thank you for a seamless experience.

ronald g. on

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THERESA A. on

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Great customer service

NATHANIEL M. on

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LAKEISHA G. on

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They service wasn't appeasing... The employee didn't help at all just sent me to another location to be helped.

Lee I. on

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Anthony was very professional, friendly and courteous!!

Daryl W. on

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Nakita R. on

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Edward A. on

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Charles J. on

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Great Store.

leslie g. on

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THERESE F. on

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DENISE H. on

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Erin C. on

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Nothing at all

DARREN H. on

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Charles J. on

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Service were very good.

ALVIN E. on

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CHERIE M. on

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Anthony C. on

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Job well done

Chris S. on

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Toya A. on

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The inside of the truck was not clean. There were ashes in the ashtray and the inside smelled like cigarettes. The dashboard was also really dusty. Please inspect and/or wipe clean the inside of the trucks after each use.

REGINA M. on

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Excellent customer service! Will definitely utilize this location again.

John O. on

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Jacqueline H. on

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Adrian L. on

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Ada H. on

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Great service.

mack l. on

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The staff was great!!!

Anthony T. on

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Nothing

Deea F. on

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I had a 9:15 am reservation. I arrived at 9:00 just to make sure I was on time, However upon my arrival there was only 1 gentleman working the store alone. Checking in people and getting the trucks. I stayed in line for a hour and was very displeased.

Margaret M. on

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Service was great once I waited on. Due to illness of one of the employees there was only one person doing everything I.e. Receiving, cleaning, checking mileage on returns, as well helping customers picking up. My hats off to employee who had to do everything as he did it all without complaining or being rude to customers. A7:00am pickup turned into 7:45 pickup.

David J. on

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The wait time for the pick up was extremely long. Especially when you had a reservation.

cassandra b. on

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Josephine W. on

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Only one clerk, working the job of two people... He tried but was unsuccessful with checking people in and leaving the store to go to the truck and then return to the store. It took an hour and half of standing in line to get the truck. Not a good start to a moving day!

Jaleesa B. on

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Irma S. on

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CATHERINE B. on

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Attendant was very professional and helpful.

STERLING L. on

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OLUWAGBEMIGA B. on

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CLEAVON C. on

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TRAVIS C. on

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Major problem. Equipment was not there as it was suppose to be and that but a damper in my plans. The reservation was made in enough time . I feel as though management needs significant improvement at this location to ensure this does not happen again.

Jorae W. on

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CHARLES W. on

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andrea a. on

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Anthony C. on

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Charles R. on

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Anthony Tait, Customer Representative was outstanding.

lesa l. on

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AMARE Y. on

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The salesperson was very professional and very good personality thank u.

jerome r. on

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Danielle M. on

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I was able to get in and out quickly. What I appreciated most was that I was able to leave my car there, albeit on the street. The other Uhaul near me wouldn't let me do that.

Norman M. on

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Maintain the current standard of excellence.

Alyssa R. on

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I didn't appreciate having to drive across town to get assistance in renting one of your trucks

marie a. on

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IRENE R. on

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For long distance travel, ensure truck is in excellent shape to drive.

gladys f. on

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WILLIAM W. on

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jerry a. on

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?? I'm well satisfied the equipment was in great shape

Erika S. on

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Originally where I wanted to pick up but somehow my reservation was changed and the only reason I found out is because I called and was running late and was informed I was picking up at a different location; even thought I dialed the number from my reservation email which was the last communication I received from u haul; when I asked about the $50 guarantee the girl didn't know what I was talking about and no one was there to assist. Just a very confusing and ANNOYING process considering moving is already difficult enough!

Karyl M. on

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I thought the guy at the desk was unprofessional. He had on sunglasses and headphones. I had to ask him a couple of times what did he say. The guy that got the truck ready and took care of me when i return was very professional. Even when i was waiting when i first got there, he said someone will be with you soon.

ERIC J. on

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Nothing

LARRY W. on

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William was very profeasional and made the transaction easy both for pickup and drop off!!

Barry L. on

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It took four calls from me to get this scheduled after ordering, and paying, online. But once I got there the experience was good. The installation went quickly and appears to have been done well. The people were very friendly and explained everything well. Overall it was a very good experience.

Ronald B. on

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Excellent customer service and knowledgeable staff. Recommend streamlining the overstocked entryway. Great facility.

John H. on

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I just want to say that this was the best truck renting experience I've ever had, and it started that morning when I met Mr. Anthony Tait. He helps put you at ease as soon as he greets you. He knows his job and he explains it very clearly. , This will be my go to location from now on.

Lloyd L. on

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cindy c. on

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The van drove VERY smoothly during my journey. The perfect size for the dresser I picked up.

LINDA J. on

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THE STAFF WAS VERY NICE AND HELPFUL. I THINK YOU ALL COULD GIVE OUT SOME DISCOUNTS FOR THE PRICING OF THE RENTALS.

Angela P. on

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Both attendance thay were there's when I picked up the truck and when I dropped it off provided superior customer service!

Donte W. on

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Just keep providing excellent customer service!

REGINALD R. on

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Upgrade truck. Felt like driving Fred G. Sanford truck. Gas was lower than contract, not the first time. No one answered phone entire day. Tried to use location for convenience , but now I will go extra miles for quality with a different brand. I may have to use your location again , only as convince. I have been unoleased on numerous accations but this was an unpleasant rental again. Thank You Good Luck on your future success.