Customer Reviews for U-Haul Moving & Storage at Greenspoint Mall

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Greenspoint Mall

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MARIA C. on

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Thanks am Jessica Ramos

ANGELA F. on

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There were rat droppings in my boxes all over some of my clothes and other items. This was very disappointing.

Johniece M. on

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Service was awesome, Jay was absolutely amazing. The entire experience was pleasant and efficient.

Maria V. on

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RANDY P. on

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Mileage when I picked up the truck in Houston was 36607. My mileage when I dropped off the truck the same day was 36684.80 which means I drove it 77.80 miles. If I get 89 free miles and it rents for $29.95 per day Why was I charged $139.70? I think I just got taken advantage of and if this is the case I will not recommend U Haul to anyone. Also, I had no idea how much gas to put back in it so I definitely put in too much. I kinda feel like I got taken advantage of.

JESUS L. on

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From my point of view you are very efficient I was very satisfied thanks

Zamoderic O. on

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TYRONE P. on

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Jessica R. on

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karla m. on

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brittany C. on

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Lillie B. on

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JOSEPH B. on

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Fix your customer's vehicle after your equipment damages it after running into my vehicle because it was improperly hooked up.

JORDAN H. on

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KAMILAH W. on

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Excellent customer service and the location always have what I need !!! Thanks for everything !!!!

VERA F. on

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Make sure that the employee let us no we have to physically get the dolly from in front of the U-Haul building.

Gwendolyn N. on

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Maurice B. on

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Natasha J. on

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tracy y on

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Very friendly

joanne h. on

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DESMOND B. on

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The truck was dirty on inside and outside then the mileage wasn't right when i started put and what my paper work had ...i called and that wad taken care of...but Cleanliness goes a long way.....

jose m. on

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An excellent place to rent a Truck, good, pleasant service.

IRENE C. on

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Raquel J on

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Great

tom f. on

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The location was difficult to get to and they did not have the blankets in inventory to go with the trailer as I reserved and did not tell me until the time I was to pick up the trailer. I had to go to a different location for the blankets which was 10 miles away. The employee I dealt with was however courteous.

MARY C. on

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My contract was changed based on mileage driven that I totally disagree with. Your vehicle calibrated 159 miles driven that I know is not accurrate. I also have a receipt with amount of gas I need to replaced.

Abigail C. on

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Customer did not leave a comment.

Robert W on

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Having limited access to my belongings when I pay $125 was unacceptable. Having to pay extra for every little thing just to keep my things stored didn`t work for me.

JOHNNY T on

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Outstanding service and helpful staff

BDP T on

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I never had any issues with this facility. I would recommend this facility.

PATRICIA O on

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Everyone is always helpful and friendly. I currently have 2 warehouses with ya`ll.

DAPHNE A on

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my access through the gate was declined before my time was up and that was a big inconvenience thank goodness the office staff hadn`t left yet even though the office was closed.

CHERYL E on

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Had the storage for 3 years without a problem.

DESSIRAE L on

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Customer service is really horrible!!

Chimara J on

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The guys in the office were awesome in helping me get what I needed. Will definitely recommend

DAPHNE A on

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The only thing that I would like to change would be, if I need a storage and a truck it would be nice to get them from the same place and if they don`t have one you should get some type of discount

VALJEAN L on

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N/A

CHARLES G on

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Friendly

ARETHA W on

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it was excellent

JACOB K on

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Fantastic service! Great and super friendly employees. Best service I`ve had all year, Thank you so much.

PAUL W on

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5 stars

RAY B on

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Service was good

CHARLES G on

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Great experience,

SUSAN S on

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Had to upgrade to a larger unit and the management and staff were very professional and courteous!

MICHAEL D on

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The facility staff were always helpful and knowledgeable.

JACQUELINE S on

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Kelly Larkin was super helpful, friendly and professional.

VALERIE T on

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Thanks you all were great. God bless y`all

RONALD J on

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Very good customer service.. I was very satisfied.

STEVE H on

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Awesome

JERMETRIA P on

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Only go in store to this storage area to buy your room same day cause the next day your room will not be available if you reserve it

GINGER B on

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Perfect

ELSIE P on

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Kelly, Seth, and Kasey have really gone beyond their job to assist me. Thank you so much guys!!!

MARQUITTA S on

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The new guy helped me! He was willing to get up and walk me to the 10x10 to visualize the unit.I appreciated that,he met my needs. Willing to help.

JENNIFER A on

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Staff was very helpful and had the storage cleaned and changed the locks for me

JERMETRIA P on

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It was 3 workers and 1 maintenance guy, the 2 others workers and maintenance guy were loud and rude i could hear anything the other worker was saying, the computer information does not update everyday

CLEONA L on

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I have used several different rental facilities in the past. U-Haul has set the standard in customer service as access above and beyond all others by far.

LOUIS R on

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Staff was very helpful and friendly, thank you so much. Excellent service!

MIGUEL C on

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Thanks!

ERICA D on

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Great service

ERICA D on

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Great service

MARK V on

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The new staff is awesome, extremely professiona. Treat customers with courtesy and respect.

GLANETTA T on

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great job

PAUL T on

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The main manager and her his and were so helpful thank you so128521128522

RONALD T on

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The gentalman that assisted us was very rude and short. I will use uhaul again, but will never go back to that store again.

JOHN W on

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I needed the space for 1 day beyond the due date. The would not consider anything less than a full month`s rent. I`m not sure I would recommend any u-haul to anyone.

ASHLEY J on

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Glenda and Billy are very sweet people who work very hard to make sure you are accommodated. I really enjoyed my stay with them.

CEDRICK L on

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Best customer service I have had in a while love the owners there

TINA W on

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Glenda was helpful as always.

JOSE N on

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my unit got broken into twice

BRADDIE J on

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This is the second time I have used this facility, and I was pleased with this experience as well. Thanks for making my moving experience so smooth!

TINA W on

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Glenda is a wonderful person and I like the way she treats you as if you were family.

KIEONA T on

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Management was kind and very helpful in all my needs...

IRENE C on

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Everything was excellent especially John.

ANAROSA L on

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OVERALL IT WAS A GOOD EXPERIENCE.

ESTELLA G on

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No problems renting the storage space but over the period of 4 days of bringing my belongings in to store, lighting was insufficient, eventhough employees kindly said a work order would be put in.

PATRICIA S on

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For almost 2 yrs. I had the pleasure of leaving my belongings in the hands of the u-haul storage facility. All was very good, and the staff wonderful. Thanks for everything, Patricia Smith

MARILYN K on

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I would use this facility again. everyone was very helpful and also professional. thank you very much to mrs. Glenda and her crew.

SCOTT D on

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Staff extremely professional, courteous and most pleasant. Very inviting place, staff went out of there way to help us in our transition. Great team..

KEESHA H on

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The people were very polite ..had a good experience there

JO HELEN S on

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Very impressed, just wished we had changed earlier.

KEVIN H on

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No comments.

CEDRICK L on

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Just needs more carts because other customers like to take them all.

JESSICA G on

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It was great!

SHERRY D on

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I was told as long as I move my items out by April 27th. I would not be charge for another month. I received a bill next following month.Glenda never returned my call

YAMARA A on

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The staff with me it was very gentle and helpful.

BARBARA D on

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I try write my experience but there not enough space so no I will tell people about bad experience I hope they chose some where else u can`t ask for comments and put 200 character on it

BARBARA D on

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I try write my experience but there not enough space so no I will tell people about bad experience I hope they chose some where else u can`t ask for comments and put 200 character on it

BRANDY M on

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The staff was friendly when I needed to make payments,when leaving and talking to the mngr she was very rude gave me false info and ugly looks.do not rent here

ALAN M on

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I had to change the size of my unit. They were very helpful.

ERICA C on

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Mrs. Michelle is awesome thank you so much

ROBERT W on

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Poor customer service

MARCO F on

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Very good service.

JOSE D on

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Very googd

FRANK G on

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The stuff not educated at all ... I`m sorry u guys got very good name !

CINDY R on

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Was not given the right info at all employes lie to much just not happy I was greatfull with the manager that helped me out a lot but others no

DIANE M on

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Very Nice

GARY M on

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1.charge for labor on carrier 2.blowout 3.locks on carrier ill put and broke 4.defected seat belt

DONZELL H on

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Unprofessional on-site as well as the headquarters once a complaint was filed. I will NEVER RENT FROM U-HAUL AGAIN!!!

JOEL C on

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Customer service was mostly kind and helpful. There was one gentleman that had a bit of an attitude. Everyone else was most helpful.

COREY DEANDRE H on

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so sad to find out mike and michelle do not like black people

DIANE R on

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The email reminders to my storage account were VERY helpful and convenient. I will DEFINATELY recommend this location. I give it an ABOVE and Beyond rating if there was such...

MELODY R on

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The staff was very helpful and professional.

SHALANDA N on

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The Fishers were very friendly and helpful. I will definitely use this U-Haul location again as well as refer my friends and family.

COLVIN G on

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Was a pleasant experience delighted it was open Sat. Sun. as we were dealing with a crisis situation.

NICHOLI D on

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The entire staff was spectacular

NINIE C on

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Its a great safe place if it was a apartment I would live! The staff is great!

TIMOTHY R on

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Would used that facility again if I needed it.

DEBRA D on

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Michelle and Mike were AWESOME! They`re really People Peoples

ANDREA C on

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We rented for a short period , but michelle was very helpfyl and I really luked her excellent customer swevice..Yes, I woukd recommend the facility to my friends.

NINIE C on

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Great place the people that work there is very helpful!

CELINA T on

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Customer service is amazing!! They are very accommodating and dedicated to satisfying your needs.

ANGEL C on

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Great Prices, and experience

ANDREA C on

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I found both of the employees to be very helpful and kind.I. woyld highly recommend d greenspoint location uhaul

QUINTIN B on

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everybody was great

NINIE C on

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Im happy to be a new customer

AARON G on

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first class facility and friendly staff

ERNEST M on

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I am expecially delighted in the friendliness of Michelle at the front desk. She was also very helpful to my needs for storage.

GEORGINA C on

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You crew don`t know how treat people ,they make bad face to me , never said good morning, no help ful, rude especially the husband allowed smoking,

OMER K on

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There are so mean to their costumers!

MARY M on

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Thank you for you friendly and considerate service.

BARBARA R on

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Your staff are WONDERFUL AND HELFUL!

CARLA T on

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best experience ever

DOMINICK T on

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Great service!

BARBARA R on

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The representative was extremely helpful and knowlegeable. Extremely polite.

PAULETTE S on

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The staff was friendly and helpful.

YULONDA P on

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The Staff was very unfriendly did not ever smile,speak to guest or thank you after guest service

LETICIA S on

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They helped me make the right choice in unit size. The customer service was excellent. I would definitely refer a friend.

HILBERTO Z on

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Burglarized same day w/in hrs of move. Came w/2nd ld both sofas part of tv ctr were gone glasstop was broken stuff everywhere. Staff not helpful AT ALL speakg w/ them immedtly after given runaround

PHILLIP S on

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Kenneth and Sheila have a great customer service. Couple like them should be all over your facilities. Kenneth and Sheila were the reason for us to choose Uhaul.Good luck!

ALEX L on

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The mgr.was mindful that though late on rent,I have been renting since 2003. As a valued customer, he chose not to charge me too many fees, using discretion. Thank you U-Haul.

MELVA EVETTE W on

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I have used this facility for many years, and will again in the future if the need arises. I always feel comfortable with storing my property at this location. Thank you UHAUL/Greenspoint.

MARIA R on

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thanks for making me feel my belongins were in a safe place.

ANDRENETTE C on

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Staff was courteous and efficient.

BARBARA R on

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Very helpful and polite

DAVID D on

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Sheila was very helpful with our move out yesterday :o

HOWARD F on

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Very helpful, and professional. Good value for the location. 24 hour access is tough to find in this market.

JAQUELINE P on

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great service

CLAUDIA RUTH G on

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The staff was always friendly and helpful. I really liked having an email reminder come to me when my rent was due. Very helpful.

SARAH T on

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Loved every year here! Thank you soo much for keeping our things safe during our stay. Sarah, Nevanni Jaydus Trevino

SHEILA C on

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thank you very pleased

CHRISTINE N on

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Good svc

RACHEAL H on

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everyone was very helpful especially shelia she really helped it be a great experience

YULONDA P on

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The staff was very time conciderate to all the guest in the office at the time of my visit, im sure of that because I was the last guest.my visit was GREAT!. this the BEST STAFF EVER.

BERNADETTE P on

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I would send friends to you for storage. Over all experience was very good. Thank you for everything.

VANTESHA H on

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It was a great and welcome environment

GLANETTA T on

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Front Desk Staff was very professional and helpful.

PARIS W on

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David was fantastic and a great help with everything.

LOUIS D on

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lock was placed on our unit by mistake, non of the numbers to managers worked and we had a wasted trip where we had to reload the truck ,cars blocking the access area designated for unloading.

BELA K on

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The staff Craig Richie was wery helpful. He corrected the mistake made at my U-haul departure location, giving me a bigger storige unit with the price of a smaller one at the location i preferred.

MARIA R on

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I really enjoyed the personell very very polite helpful with a smile to the face, great customer service.

PAULETTE S on

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The managers were superb.

TIA P on

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I just want to say I really love David Sheila Richie for all their wonderful service.I thank you both for all your great work and the often updates and reminders on my storage account.

BRIAN H on

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Houston U-Haul was great.

SONJA MARIE B on

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Awesome experience.

JOE B on

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Only problem is the U-haul truck cleaning is done right by the keypad on the inside of the gate and its hard to get to it during truck cleaning. That problem was not there before.

EVELYN H on

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All of your employees were OMG wonderful, helpful, concerned and so friendly.I would stop up there just to talk to them!!!

MARY R on

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The staff was very friendly and worked with me on storage and renting a U-Haul.

GAYLORD L on

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The staff was very helpful and friendly.

SHERYLE H on

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One question still unanswered -- With heat index as it is, is there the possibility of getting in earlier say 5 am to get the heavy work done prior to the heat? Sheryle

MARY M on

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very helpful. very enjoyable experience. felt confident about using your services.

NIXON W on

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staff was friendly and helpful

WALLACE H on

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staff was always very friendly

SAUL SILVA F on

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Staff is friendly and knowleadgeable. Installations look fine.

SHIRLEY A B on

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I LIVE IN NEW JERSEY AND DIDNT HAVE ANY CONTACT WITH ANYONE. BUT I WAS VERY PLEASED WHEN I WENT TO CLEAN OUT THE STORAGE.

NANCY S on

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the staff is excellant

HARRY K on

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those attendants are very good, very helpful and knowledgeable.ty all so much

ELGIARICA H on

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prices could b cheaper for small storages

ANNIE BELL C on

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Customer service was great detailed info given about contract and diagram as well as unit shown to assist in selecting unit

BRIDGET P on

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Had a problem getting into storage for the first time. In less then 10 min the manager was there to help. Appreciated the way he was available after hours to help.

NANCY S on

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the web set facilty, it states that the business does not close till 7pm on sundays. i arrived at 5:03 pm on sunday and was told by the lady working that they were closed and could not help me

JAMES V K on

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THANK YOU!

JESSE D on

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Very helpful and friendly service. The facility is spotless and very well maintained.

TENEQUA B on

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The manager was very helpful and friendly. Great choice for management.

PAULETTE S on

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I had questions the web could not answer, so I called the facility. I spoke with Anita, she answered all my questions and never seemed bothered. She was more concerned with pleasing me then the time.

LAMECHA H on

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Great

MELVA EVETTE W on

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I`ve used this U-Haul Storage facility before and I have always felt that my belongings were safe and secure and I am always given the best service.

ERIKA R on

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this is the nicest u-haul location I`ve ever been at

SHIRLEY A B on

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I forgot the name of the lady who assisted me but GOOD CUSTOMER SERVICE is lacking I appreciate her for being so friendly in my time of grief.

DONDRA MICHELE A on

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rented a truck and storage from terry, he did a first class job on both

KAYE MCDEXTURIE D on

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very good, i`ll probably be back again

WILLIE JUAN JR R on

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rented a storage and truck, all went perfect

PAUL J B on

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Great place to get this service. The managers are great people. Thanks

ZULEMA U on

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rented a truck storage, terry was very helpful, all went perfect, thankyou

ELVA AVILES P on

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great atmosphere here, friendly staff and customers, I`ve never been anywhere that I`ve felt so safe, thank you all

LEON PHILLIP M on

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first time I rented storage, staff was very helpful, also rented a truck

LAKWESHA SHANELL D on

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very good staff, very helpful

TIFFANY JOY S on

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fabulous customer service here, have never been treated so nice

ADELA TRINIDAD R on

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customer service was great

RICHARD EDWARD O on

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need storage in this area for work, this is perfect, great customer service

GAIL M K on

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good customer service, thank you

SONJA MARIE B on

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rented a truck storage, all went perfect

BOBBIE JOANN H on

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came in a uhaul from la. I have never met any nicer people anywhere, they made sure everthing was right, picked my storage size, I will be here for a long time, thanks

CHARLES S on

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thease people are always excellent

JONATHAN K I on

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truck and storage-all went perfect

BRANDON K on

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thease people are great, I wish every u-haul could be like this, thanks

ELIZABETH V on

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was quite happy with everthing

GERALD S on

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very clean, gave me a safe feeling to store here

ANDREA FELICE A on

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perfect location for me, nice friendly

STEPHANIE ELAINE E on

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great people, great service, thanks

STEPHANIE ANN W on

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It was a pleasent easy expierence, thanks

ASHLEY RAYE H on

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rented a truck, wasen`t sure what to do, storage worked out, thease people are nice

MANJIT S on

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tierra was very helpful

ELAINE B on

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my friend had rented here recently, the customer service here is the best there is, thankyou

CHANTEL R on

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exactly what I needed, nice location

YULONDA P on

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very nice location, good customer service

LOIS W on

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very good service

CRYSTAL LYNN P on

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Storage facility was clean, and accessable, had perfect size storage, and from the staff`s word ther hasn`t been any thefts in the past 3 years...secure

ROBIN C on

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customer service was excellent

CLAUDIA RUTH G on

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Terry Audrey were the reason I chose this location, a little more expensive than the others, but worth it for the customer service.

JUAN MARTIN L on

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rent trucks there also, customer service is always great

RUSSELL TESHAWN H on

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everything was good, with the exception of the hours. I work nights and not allowed in when I get off from work at 10pm

CHARISMA JANIECE H on

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I WAS VERY GLAD THAT I COULD GET THE TRUCK AND RENT A STORAGE IN ONE DAY

RHONDA FAYE E on

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love it

ANDRE R on

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Excellent customer service.

KENNETH A on

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Terry is great!