I had one issue with paying my bill ahead of time on the first instead of on the due date of the 19th. I would go in to pay in person and had a paper reciept. It had to put it as advanced payment. There was a error on their part that I had not paid. A letter was sent to me and their lock was placed on my storage unit. The person that updated their computer system and sick in the hospital with Covid.It was only one person that did the updating in their system. I brought in my proof that I paid on the 1st and they made a copy of it. I checked my unit. It was secured and I demanded it be removed and watched them remove their lock from my storage unit. I asked that the incident be removed off of my u-haul record. If I paid ahead of time on the first, there is no way I should be penalized for not paying on the 19th and my storage unit secured with their lock. I had to call multiple to make sure it was corrected. I did not trust online payment due to short staffed error in person and preferred to get a actual copy receipt. I had no more issues and the staff were friendly. I was transitioning from Virginia to Georgia and used your unit for 2 years. It was unloaded and swept clean. The unit was inspected and the security access card returned. Other than that one incident, it was a pleasant experience.
CARLETHA T | Overall ExperienceSelf Storage Units in Albany, GA, 31701
U-Haul of Albany
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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![Example storage unit layout]()
Medium | 10' x 10' x 9'
2-3 Bedroom Home
Size Guide- Rate:
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$139.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $139.95 Per Month
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951 Us Hwy 82, Leesburg, GA 31763 View Available Units7.6 miles from this location -
Storemore
101 Ga Hwy 27 East, Americus, GA 31709 View Available Units34.3 miles from this location -
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1269 GA Hwy 26 W, Oglethorpe, GA 31068 View Available Units
(U-Haul Neighborhood Dealer)48.5 miles from this location
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
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Miss Connie and a.j was amazing
angel r | First ImpressionsI love the experience, and the Works was very nice and helpful, I will use this company in the future
tasheria b | Overall ExperienceI never received my refund and have proof I didn’t. They kept blaming my bank. They kept saying we sent it back and it’s been over 10 days and I have yet to receive it
Trevor M | First ImpressionsI am very satisfied with the service.
Erica C | First ImpressionsThe staff that is at Uhaul of Albany is phenomenal. Rachel and everyone else were extremely helpful and positive. Moving can be a hassle but the staff made it a little more stress free.
Michelle D | Overall ExperienceLove it
Nissa S | First ImpressionsProfessional & Budget Efficient
Lorna R | First ImpressionsOnly reason I said No on store hours convenient was because I had an 430am return time and no one was there.
WHEELER D | Overall ExperienceThanks everyone for helping me, great job well done.
GWENDOLYN A | Overall ExperienceNeed more staff that can keep up with the demands. And not all people to us other people uhaul account without account holder been present.
LAKIVA H | Overall ExperienceI’m thankful for uhaul helping me with the extra miles for a storage unit
Pamela T | First ImpressionsI believe the name of the person that helped me was Rachel. Rachel was very helpful and considerate with assisting me in my move.
Natacha N | First Impressions