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Michael A | Overall ExperienceSelf Storage Units in Albuquerque, NM, 87120
U-Haul Moving & Storage at Coors & I-40
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Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 4.0 Average Customer Rating
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MARLON R | Online Move InI couldn’t because the manager is still trying to run my credit card after I already moved and we talked about it with no balance left. Even send the message to him that I don’t owe anything but I see my credit card are being tried on many times. Again I sent a message another message but still trying more and more?? He need to stop running my credit card please.
katesigwa s | Overall ExperienceOriginal booking was not what I wanted as I was given climate control instead of outside, the clerk got my name and street address wrong, in changing said reservation, i was told i would get a refund for one month. The refund came as an invalid check the first time, and then came expired the next. I just gave up on that. Original clerk was a moron but payment was easy online, my stuff was secure and check out was fairly painless. My complaint is with check in and the online reservation not being honored. Other than that, it's a decent enough facility
Jeremy G | Overall ExperienceI still have a unit in the building. I must say that Erik Andazola runs a great facility. I wouldn't hesitate to recommend this location or rent another unit if needed. Thanks, Erik!
Marlon R | Overall ExperienceIt was extremely disappointing to have reserved, confirmed and checked-in online only to arrive to the storage facility with a loaded truck to find out that not only could the asst mgr not find my reservation, she tried to charge me when the reservation details were on her computer screen, and seemed to find joy in giving me a hard time, saying she would not rent to me and I could go somewhere else. She lacked empathy and ended a very long and challenging move with a very bad customer service experience. I had to call the General Manager, who was out of state, to resolve issues that never should have happened in the first place. I returned the truck with half a tank of gas, just as it was rented to me and stated on my contract, yet the other female representative, Amanda, said she was charging me an additional $30 for gas and said that she would just charge the credit card on file. I felt taken advantage of and am just so deflated with this whole experience. I’ve been a long-standing customer with Life Storage and thought all storage companies had similar standards. I appreciate your time.
Jamie S | First ImpressionsI had been a customer for a several years and I had a heart attack was in the hospital for months recovering and when I got out I was told I had one week to pay my bill or it will be auctioned off. There was no way I could pay the bill and my business tools were auctioned of for for couple hundred dollars. I lost 20 thousand in tools and equipment. This business charges to much and will not care when you can not pay the bill. I caution anyone who rents with you. Oh and I did explain my situation and they could care less.
Gary B | Overall ExperienceThe only thing that was a pain was the double check in to get into the building to access your unit! We felt it was not necessary.
Kimberly P | Overall ExperienceAnytime I call the staff is very professional and never rude! Always knowledgeable and helpful Thank you for all you do
victoria d | First ImpressionsIt was a good until U-Haul kept raising their prices for the units
Ryan W | Overall ExperienceEven after given opportunities to pay my storage I lost it’s ok thanks so much I wasn’t able to leave work to pay before the Auction
Monique C | Overall ExperienceI don't like that I couldn't pullinside to unload it was cold and the main reason I went indoor was that reason but bay unloading area was out of order. I rented uhaul with my prepaid card but when I came into Albuquerque storage unit after hours I had to pay $11 for insurance I tried using my same prepaid card but had to wait for business hours to process.. online movein process was negative for me. Failed..
Jessica P | Online Move In